Oracle Engagement Cloud

About Oracle Engagement Cloud

Oracle Engagement Cloud is a tool that provides an extensive set of capabilities that assist the users to transit smoothly from sales planning and execution to customer onboarding, support services, and account management. It brings powerful and robust sales and services capabilities that are built on a single platform. Through the customer-friendly mobile access and native AI, the tool can predict the user’s winning probability, thus recommending the next best possible actions. The tool empowers the users and their partners, including partners and channel reps, to win more customers and retain them using contextual tools. The inbuilt sales foundation enables organizations to manage the entire sales lifecycle including accounts, opportunities, leads, activities, contacts, and assessments. It helps the sales team know the customer better, find related content, stay productive, analyze team performance, forecast, and campaign aggressively. Oracle Engagement Cloud is designed to keep connections at the core. The tool can be used in any industry such as Retail Banking, Corporate Banking, Insurance, Hospitality, Wealth Management, and High-Tech Manufacturing.

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Pricing

Free Trial Available
Starts at $65.00.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Online

Oracle Engagement Cloud Features

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CRM Features

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Customization

Helps to customize the system for use in industry-specific use cases

Standard Features

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Document Management

Ability to store and manage various information and documents in electronic format.

Oracle Engagement Cloud Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Standard Cloud $65.00 $65.00 per user / month

Features

Sales Force Automation
- Leads and Opportunities
- Activities, Notes, and Attachments
- Sales Coach and Assessments
- Mobile App
- Email Integration
- Sales Forecast Management
- Analytics and Dashboard

Sales Performance Management
- Territory Management

Digital Sales Assistant2

Adaptive Intelligent Apps for Sales2

Marketing Tools for Sales
- Campaign Management Integration3

Contact Center
- Service Request Management

Platform
- Customer Data Management
- Address Enrichment2
- Contact and Company Enrichment2
- Test Environment

Enterprise Cloud $150.00 $150.00 per user / month

Features

Includes features of Standard Cloud plan, plus
Sales Force automation
- Asset management
Sales performance management
- Incentive compensation
- Quota management
- Sales planning
Marketing tools for Sales
- Eloqua sales tools
CPQ and Subscription
- Quote management
- Subscription Management
Contact center
- Omnichannel Routing
- Service Entitlement and Service-Level Agreement Milestones
- Service Logistics
- Cobrowse
- Chat
- IoT Service Monitoring for Connected Assets
Digital Customer Service
Knowledge Management
Add On CX Industry Choice
- Financial services
- Communincations
- Consumer goods
- Hi Tech and Manufacturing
- Higher education

Premium Cloud $300.00 $300.00 per user / month

Features

Includes Enterprise Cloud Plus
Sales Force Automation
- Sales contracts
- Business Plans
Contact Center
- Cobrowse
- Chat
Includes CX Industry choice
- Financial Services
- Communications
- Consumer Goods
- High Tech and Manufacturing
- Higher Education

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Disclaimer: The pricing details were last updated on 09/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Oracle Engagement Cloud Pricing