Home/CRM Software/Oracle Engagement Cloud
Updated on: February 25, 2021
What is Oracle Engagement Cloud ?

Oracle Engagement Cloud

A Unique Sales Software Solution
(149 Ratings) Write Review

Oracle Engagement Cloud has been rebranded to Oracle CX Sales. Check Oracle CX Sales

Oracle Engagement Cloud (formerly Oracle Sales Cloud) is a CRM software to optimize Customer Experience. The software offers a 360-degree view of the customer's data model across sales and service. AI and data-driven features to improve sales and provides tools to collaborate, share and manage leads, register deals, create quotes, and more. Sales Representatives, Sales Executives, and IT/Developer make use of the software.

Oracle Engagement Cloud Features Show All Features

Oracle Engagement Cloud Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Redwood Shores, CA / +1 (650) 506-7000
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category CRM Software

Oracle Engagement Cloud Pricing

Pricing ModelFree Trial , Subscription
Standard Cloud
$65 /User/Month

Features

  • Sales Force Automation
    • Leads and Opportunities
    • Activities, Notes, and Attachments
    • Sales Coach and Assessments
    • Mobile App
    • Email Integration
    • Sales Forecast Management
    • Analytics and Dashboard
  • Sales Performance Management
    • Territory Management
  • Digital Sales Assistant2
  • Adaptive Intelligent Apps for Sales2
  • Marketing Tools for Sales
    • Campaign Management Integration3
  • Contact Center
    • Service Request Management
  • Platform
    • Customer Data Management
    • Address Enrichment2
    • Contact and Company Enrichment2
    • Test Environment
Enterprise Cloud
$150 /User/Month

Features

  • Includes features of Standard Cloud plan, plus
  • Sales Force automation
    • Asset management
  • Sales performance management
    • Incentive compensation
    • Quota management
    • Sales planning
  • Marketing tools for Sales
    • Eloqua sales tools
  • CPQ and Subscription
    • Quote management
    • Subscription Management
  • Contact center
    • Omnichannel Routing
    • Service Entitlement and Service-Level Agreement Milestones
    • Service Logistics
    • Cobrowse
    • Chat
    • IoT Service Monitoring for Connected Assets
  • Digital Customer Service
  • Knowledge Management
  • Add On CX Industry Choice
    • Financial services
    • Communincations
    • Consumer goods
    • Hi Tech and Manufacturing
    • Higher education
Premium Cloud
$300 /User/Month

Features

  • Includes Enterprise Cloud Plus
  • Sales Force Automation
    • Sales contracts
    • Business Plans
  • Contact Center
    • Cobrowse
    • Chat
  • Includes CX Industry choice
    • Financial Services
    • Communications
    • Consumer Goods
    • High Tech and Manufacturing
    • Higher Education

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Disclaimer: The pricing details were last updated on 09/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Oracle Engagement Cloud FAQs

Oracle Engagement Cloud is CRM Software. Oracle Engagement Cloud offers the following functionalities:

  • Contact Management
  • Call Logging
  • Product Catalog
  • Lead Scoring
  • Marketing Automation
  • Customer Support
  • List Management
  • Quotes (Proposals)

Learn more about Oracle Engagement Cloud features.

The pricing for Oracle Engagement Cloud starts at $65.00 per user per month. Oracle Engagement Cloud has 3 different plans:

  • Standard Cloud at $65.00 per user per month.
  • Enterprise Cloud at $150.00 per user per month.
  • Premium Cloud at $300.00 per user per month.

No, Oracle Engagement Cloud does not offer a free plan.

Learn more about Oracle Engagement Cloud pricing.

Yes, Oracle Engagement Cloud provides API.

Ask the Community View Community

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Oracle Engagement Cloud Reviews

OVERALL RATING
4.2
Based on 149 Rating(s)
Rating Distribution
  • 30 %
  • 44.4 %
  • 16.7 %
  • 3.3 %
  • 5.6 %
SHARE YOUR EXPERIENCE Write a Review
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Administrator in Oil & EnergySource : g2crowd.com
(Reviewed on 30 July 2020)
"Great tooling for salesperson and service teams"

What do you like best?

Powerful simple tool to work with sales persons and sales teams, and service persons and orgs. Sophisticated platform that can present and crunch data usefully from the whole company and organisation, plus external/non-owned data. Easy intuitive use of the tool (browser and mobile app), does not need special training to use any of it. Lastly, lower cost than most, I guess it's lowest cost for its category. What's not to like in this product? Top quality, low cost, strong reputed producer for continuity.

For the developers too the building is simple and powerful.

What do you dislike?

Wish the global search would operate as fast as google.

Recommendations to others considering the product:

Take the time to assess and evaluate tools. Software has commoditised today, it's a buyer's market. It is also a builder's market.

Medium to longer term thinking pays off!

In general, opt for tools architected in recent years than long ago. Old tech is truly bad for business. Software is akin to roads/utility.

What problems are you solving with the product? What benefits have you realized?

Sales process and Service process.

Constant enhancements of the tool by us (apart from the quarterly tech updates the vendor makes) at very low costs is one benefit that needs highlighting here. As our use of the tool matures we expect to transfer more responsibility to the tool so sales and service staff can put more of their minds to their work; this tool gives us the confidence that our expectation will survive neatly over the long term. Tools are subordinate to the human mind, and have to be pliable so without much ado. We have no doubts Oracle Engagement Cloud can be that.

...more
User in Marketing and AdvertisingSource : g2crowd.com
(Reviewed on 18 November 2019)
"Great product"

What do you like best?

Very easy to navigate thru the system with just 1-2 clicks

What do you dislike?

I would like to see some better AR reports. They are not very user friendly

Recommendations to others considering the product:

It’s a good product. I was not part of the implementation process but would like to see some improvements

What problems are you solving with the product? What benefits have you realized?

Trying to solve the way to make more friendly AR reports

...more
MandySource : financesonline.com
(Reviewed on 18 September 2019)
I couldn't ask for more, thanks to Oracle Sales Cloud.

PROS & CONS

What are the best aspects of this product?

I like how simple it is in managing data. The UI is user-friendly. It lets me see what I've uploaded immediately. The mobile app is really nice. The best functionality it's able to let me view information of my clients and after reviewing them, I'm able to make the right decisions.

What aspects are problematic or could work better?

I don't have much to complain about. Bug fixes could use some improvement to prevent the app from crashing. In general, I feel this is the best tool I've seen in a while.

What specific problems in your company were solved by this product?

As previously mentioned, this tool helped keep our client data organized. All this in one place. This enhanced our times to make a suitable decision in a certain situation. It allowed us to bring info wherever we go.

Are you a current user of this product?

Yes

...more
NadineSource : financesonline.com
(Reviewed on 17 September 2019)
Oracle Sales Cloud is helping me in the path to success.

PROS & CONS

What are the best aspects of this product?

We were in need of a solution in enabling the business to grow at our required rate, primarily around the sales cycle. Our business is involved in estimating and quoting. It also entails making regular changes to scope and cost daily all throughout the sales cycle. Back then, our process took up a lot of resource and time for our tech team. We're now utilizing app composers and scripting within the tool's ability in delivering a quotic metric, which lets our sales make estimate alteration, keep sales cycles updated, and track margin via a system included for our delivery team to make.

What aspects are problematic or could work better?

Absolutely nothing. We're really thrilled with the solutions it's offering.

What specific problems in your company were solved by this product?

A pre-installed automated workflow is available. That means any discount level for our senior management to sign off are now automated with alerts. Our sales team won't have to interact with a lot of individuals just to offer a quote. With this, sales cycle is minimized and optimized. AT the same time, it enabled us to be more competitive.

Are you a current user of this product?

Yes

...more
Source : g2crowd.com
(Reviewed on 21 March 2019)
"Organizes our customers "

What do you like best?

This tool is great for organizing our customer information and connecting sales to the Oracle ERP system. We look forward to capture greater time savings on our basic business processes.

What do you dislike?

We haven't found anything troublesome, continuing to learn more all the time.

What problems are you solving with the product? What benefits have you realized?

Tracking customer info

...more
Source : g2crowd.com
(Reviewed on 01 March 2019)
"Cloud CX was never so easy"

What do you like best?

Software was never that easy to configure before! Most of my clients were happy with modern UI and ease of configuration. Even, Business users could make simple changes quickly without anyone's help. Support and maintenance was ultra low for all of our clients.

What do you dislike?

Party data model, Security, and imports are little trickier than expected. Very complex UI customizations were not that easy.

What problems are you solving with the product? What benefits have you realized?

Smooth and quick CX implementation. Great UI.

...more
Source : g2crowd.com
(Reviewed on 30 November 2018)
"Digital Transformation in CRM"

What do you like best?

All the features of the Engagement Cloud including the Sales and Services.

Supports high-touch and high-value accounts using Engagement Cloud's sales and service capabilities.

What do you dislike?

Would like to see realignment of Marketing Cloud (Eloqua/Responsys with Oracle Engagement Cloud on Fusion platform.

Recommendations to others considering the product

It's a game changer in the CRM world. So, make the shift in the right direction.

What business problems are you solving with the product? What benefits have you realized?

Ease of use,

360 degree overview of customers

Territory Management and Quota Management

...more
MandySource : financesonline.com
(Reviewed on 06 October 2018)
I couldn't ask for more, thanks to Oracle Sales Cloud.

PROS & CONS

What are the best aspects of this product?

I like how simple it is in managing data. The UI is user-friendly. It lets me see what I've uploaded immediately. The mobile app is really nice. The best functionality it's able to let me view information of my clients and after reviewing them, I'm able to make the right decisions.

What aspects are problematic or could work better?

I don't have much to complain about. Bug fixes could use some improvement to prevent the app from crashing. In general, I feel this is the best tool I've seen in a while.

What specific problems in your company were solved by this product?

As previously mentioned, this tool helped keep our client data organized. All this in one place. This enhanced our times to make a suitable decision in a certain situation. It allowed us to bring info wherever we go.

Are you a current user of this product?

Yes

...more
NadineSource : financesonline.com
(Reviewed on 25 September 2018)
Oracle Sales Cloud is helping me in the path to success.

PROS & CONS

What are the best aspects of this product?

We were in need of a solution in enabling the business to grow at our required rate, primarily around the sales cycle. Our business is involved in estimating and quoting. It also entails making regular changes to scope and cost daily all throughout the sales cycle. Back then, our process took up a lot of resource and time for our tech team. We're now utilizing app composers and scripting within the tool's ability in delivering a quotic metric, which lets our sales make estimate alteration, keep sales cycles updated, and track margin via a system included for our delivery team to make.

What aspects are problematic or could work better?

Absolutely nothing. We're really thrilled with the solutions it's offering.

What specific problems in your company were solved by this product?

A pre-installed automated workflow is available. That means any discount level for our senior management to sign off are now automated with alerts. Our sales team won't have to interact with a lot of individuals just to offer a quote. With this, sales cycle is minimized and optimized. AT the same time, it enabled us to be more competitive.

Are you a current user of this product?

Yes

...more
Source : g2crowd.com
(Reviewed on 29 January 2018)
"Oracle Sales Cloud is a very powerful CRM tool"

What do you like best?

The best thing about this tool is the breadth of features. This tool offers sales reps the ability to document and track their customer engagement, leads, and opportunities throughout the entire sales process

What do you dislike?

There are some areas where there might be what feels like a few too many clicks, but the processing speed and compute power makes up for it. Additionally the tool is very intuitive.

Recommendations to others considering the product

Talk to your Oracle reps to make sure you are getting the most benefits as possible.

What business problems are you solving with the product? What benefits have you realized?

Oracle Sales Cloud allows sales reps to effectively use a scalable-repeatable process to run their business, and to stay on top of all customer interactions and deal tracking.

...more
Read All Reviews

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