Oracle Engagement Cloud has been rebranded to Oracle CX Sales. Check Oracle CX Sales
Oracle Engagement Cloud (formerly Oracle Sales Cloud) is a CRM software to optimize Customer Experience. The software offers a 360-degree view of the customer's data model across sales and service. AI and data-driven features to improve sales and provides tools to collaborate, share and manage leads, register deals, create quotes, and more. Sales Representatives, Sales Executives, and IT/Developer make use of the software.
| Support | 24/7 (Live rep) Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Redwood Shores, CA / +1 (650) 506-7000 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | CRM Software |
Disclaimer: The pricing details were last updated on 09/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Oracle Engagement Cloud is CRM Software. Oracle Engagement Cloud offers the following functionalities:
Learn more about Oracle Engagement Cloud features.
The pricing for Oracle Engagement Cloud starts at $65.00 per user per month. Oracle Engagement Cloud has 3 different plans:
Learn more about Oracle Engagement Cloud pricing.
No, Oracle Engagement Cloud does not offer a free plan.
Learn more about Oracle Engagement Cloud pricing.
Yes, Oracle Engagement Cloud provides API.
Powerful simple tool to work with sales persons and sales teams, and service persons and orgs. Sophisticated platform that can present and crunch data usefully from the whole company and organisation, plus external/non-owned data. Easy intuitive use of the tool (browser and mobile app), does not need special training to use any of it. Lastly, lower cost than most, I guess it's lowest cost for its category. What's not to like in this product? Top quality, low cost, strong reputed producer for continuity.
For the developers too the building is simple and powerful.
Wish the global search would operate as fast as google.
Take the time to assess and evaluate tools. Software has commoditised today, it's a buyer's market. It is also a builder's market.
Medium to longer term thinking pays off!
In general, opt for tools architected in recent years than long ago. Old tech is truly bad for business. Software is akin to roads/utility.
Sales process and Service process.
Constant enhancements of the tool by us (apart from the quarterly tech updates the vendor makes) at very low costs is one benefit that needs highlighting here. As our use of the tool matures we expect to transfer more responsibility to the tool so sales and service staff can put more of their minds to their work; this tool gives us the confidence that our expectation will survive neatly over the long term. Tools are subordinate to the human mind, and have to be pliable so without much ado. We have no doubts Oracle Engagement Cloud can be that.
Very easy to navigate thru the system with just 1-2 clicks
I would like to see some better AR reports. They are not very user friendly
It’s a good product. I was not part of the implementation process but would like to see some improvements
Trying to solve the way to make more friendly AR reports
What are the best aspects of this product?
I like how simple it is in managing data. The UI is user-friendly. It lets me see what I've uploaded immediately. The mobile app is really nice. The best functionality it's able to let me view information of my clients and after reviewing them, I'm able to make the right decisions.
What aspects are problematic or could work better?
I don't have much to complain about. Bug fixes could use some improvement to prevent the app from crashing. In general, I feel this is the best tool I've seen in a while.
What specific problems in your company were solved by this product?
As previously mentioned, this tool helped keep our client data organized. All this in one place. This enhanced our times to make a suitable decision in a certain situation. It allowed us to bring info wherever we go.
Are you a current user of this product?
Yes
What are the best aspects of this product?
We were in need of a solution in enabling the business to grow at our required rate, primarily around the sales cycle. Our business is involved in estimating and quoting. It also entails making regular changes to scope and cost daily all throughout the sales cycle. Back then, our process took up a lot of resource and time for our tech team. We're now utilizing app composers and scripting within the tool's ability in delivering a quotic metric, which lets our sales make estimate alteration, keep sales cycles updated, and track margin via a system included for our delivery team to make.
What aspects are problematic or could work better?
Absolutely nothing. We're really thrilled with the solutions it's offering.
What specific problems in your company were solved by this product?
A pre-installed automated workflow is available. That means any discount level for our senior management to sign off are now automated with alerts. Our sales team won't have to interact with a lot of individuals just to offer a quote. With this, sales cycle is minimized and optimized. AT the same time, it enabled us to be more competitive.
Are you a current user of this product?
Yes
This tool is great for organizing our customer information and connecting sales to the Oracle ERP system. We look forward to capture greater time savings on our basic business processes.
We haven't found anything troublesome, continuing to learn more all the time.
Tracking customer info
Software was never that easy to configure before! Most of my clients were happy with modern UI and ease of configuration. Even, Business users could make simple changes quickly without anyone's help. Support and maintenance was ultra low for all of our clients.
Party data model, Security, and imports are little trickier than expected. Very complex UI customizations were not that easy.
Smooth and quick CX implementation. Great UI.
All the features of the Engagement Cloud including the Sales and Services.
Supports high-touch and high-value accounts using Engagement Cloud's sales and service capabilities.
Would like to see realignment of Marketing Cloud (Eloqua/Responsys with Oracle Engagement Cloud on Fusion platform.
It's a game changer in the CRM world. So, make the shift in the right direction.
Ease of use,
360 degree overview of customers
Territory Management and Quota Management
What are the best aspects of this product?
I like how simple it is in managing data. The UI is user-friendly. It lets me see what I've uploaded immediately. The mobile app is really nice. The best functionality it's able to let me view information of my clients and after reviewing them, I'm able to make the right decisions.
What aspects are problematic or could work better?
I don't have much to complain about. Bug fixes could use some improvement to prevent the app from crashing. In general, I feel this is the best tool I've seen in a while.
What specific problems in your company were solved by this product?
As previously mentioned, this tool helped keep our client data organized. All this in one place. This enhanced our times to make a suitable decision in a certain situation. It allowed us to bring info wherever we go.
Are you a current user of this product?
Yes
What are the best aspects of this product?
We were in need of a solution in enabling the business to grow at our required rate, primarily around the sales cycle. Our business is involved in estimating and quoting. It also entails making regular changes to scope and cost daily all throughout the sales cycle. Back then, our process took up a lot of resource and time for our tech team. We're now utilizing app composers and scripting within the tool's ability in delivering a quotic metric, which lets our sales make estimate alteration, keep sales cycles updated, and track margin via a system included for our delivery team to make.
What aspects are problematic or could work better?
Absolutely nothing. We're really thrilled with the solutions it's offering.
What specific problems in your company were solved by this product?
A pre-installed automated workflow is available. That means any discount level for our senior management to sign off are now automated with alerts. Our sales team won't have to interact with a lot of individuals just to offer a quote. With this, sales cycle is minimized and optimized. AT the same time, it enabled us to be more competitive.
Are you a current user of this product?
Yes
The best thing about this tool is the breadth of features. This tool offers sales reps the ability to document and track their customer engagement, leads, and opportunities throughout the entire sales process
There are some areas where there might be what feels like a few too many clicks, but the processing speed and compute power makes up for it. Additionally the tool is very intuitive.
Talk to your Oracle reps to make sure you are getting the most benefits as possible.
Oracle Sales Cloud allows sales reps to effectively use a scalable-repeatable process to run their business, and to stay on top of all customer interactions and deal tracking.
