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About Mojo Helpdesk

Mojo Helpdesk is a comprehensive ticket tracking software, helping out organisations with their various business process monitoring facilities. Brands can depend on the same with their workflow management facilities, including bug fixes, customer & employee requests, maintenance requests and more. It enables organisations to get access to a centralized platform for multiple requests, eliminating the need for spreadsheets and emails. Mojo Helpdesk uses its built-in knowledge base to cut down incoming requests. Tasks such as assigning and prioritizing tickets besides tagging them are made automatic by the software. Further, tracking minor details like customer and employee requests is no longer a tiresome task with Mojo Helpdesk owing to its request centralization feature. The software also promotes seamless customer satisfaction levels with a self-service knowledge base equipped within. Organisations can efficiently manage their assets, maintenance contracts and more with the same. Other notable features include product issue logging, assigning work duties, on-boarding sequence monitoring along with incident report and bug management.

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Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    80%
  • Momentum
    60%
  • Popularity
    78%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Mojo Helpdesk Awards

Mojo Helpdesk Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company
Mojo Helpdesk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 10/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Mojo Helpdesk Pricing.

Mojo Helpdesk Alternatives

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Mojo Helpdesk Reviews

User Rating

4.6/5 (Based on 312 Ratings)

Rating Distribution

  • Excellent

    61.5%
  • Very Good

    33%
  • Average

    4.8%
  • Poor

    0.6%
  • Terrible

    0%

Do You Use Mojo Helpdesk?

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Review Summary

Mojo Helpdesk receives positive feedback for its easy-to-use interface, streamlined ticket creation and management, and integration with Google Workspace. Users appreciate the ability to categorize, assign, and track tickets, and many find the customer support responsive and helpful. However, some users express concerns about the search function, mobile app functionality, and limited reporting options. A number of users also highlight the need for more robust customization options, especially in the UI and reporting features.

Pros

  • Mojo Helpdesk provides an easytouse interface that helps streamline communication with the team.
  • The system offers convenient features like creating tickets from emails, enabling users to log incidents easily.
  • Mojo Helpdesk effectively prioritizes client requests, making it a valuable tool for managing support inquiries.

Cons

  • The lack of intuitive features for users, like color coding or notes, can make organization challenging.
  • The mobile application is often criticized for needing improvement.
  • The search function is frequently reported to be lacking, making it difficult to find specific tickets.

Mojo Helpdesk Reviews

AI-Generated from the text of User Reviews

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Mojo Helpdesk FAQs

What is Mojo Helpdesk used for?

Mojo Helpdesk is Help Desk Software. Mojo Helpdesk offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Multi-language Support
  • Live Chat

Learn more about Mojo Helpdesk features.

What are the top alternatives for Mojo Helpdesk?

Does Mojo Helpdesk provide API?

Yes, Mojo Helpdesk provides API.

Mojo Helpdesk Contact

Vendor Details

Austin, Texas

Contact Details

+1 512-346-0360

https://www.mojohelpdesk.com/

Social Media Handles

Customers

Harvard University
LACMA
Miramax
RocketRoute
Michigan State University
Standford University
daskeyboard
Tesco
ABC
Sofi Stadium
Scotts
San Antonio Spurs
Texas Children's Hospital
Department of Community Supervision

Mojo Helpdesk Integrations

Disclaimer

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