Home/Call Center Software/TalkDesk vs ChaseDataUpdated on: April 14, 2024

Compare TalkDesk vs ChaseData

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls. ..show more

ChaseData offers powerful and affordable call center solutions for one’s BPO business by its integration with websites, social media, and traditional mass mail. The software offers a fast call back feature to reach out to a customer while his/her interest is strong, thus improving customer satisfaction. ChaseData offers industry-specific solutions to help both B2B as well as B2C marketing. The robust tools of the software keep track of how many contacts are made and the volume of sales generated. Users can control costs as well as the interface to increase the productivity of the business. The software comes inbuilt with compliance management, call logging, recording and routing, live chat and escalation management to modernize the call center business. The software provides a custom-made solution for inbound, outbound, and multichannel businesses through features like predictive and progressive dialer and click-to-call outbound dialing. The application also has an interface with email, live chat, text and social media channels. It even offers integration with the greatest productivity apps to increase sales. ChaseData comes with an onboard analytics feature to manage call queues, track performance and monitor customer satisfaction levels. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1 (888) 743-3044

Plantation, FL / +1 888-739-8218

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

CX Cloud Professional
Custom

Fully-featured, cloud-based solution for small and medium-sized contact centers.

Features

  • ACD
  • IVR (Studio)
  • Real-time dashboards (Live)
  • Business Intelligence (Explore)
  • Industry's deepest Salesforce integration
  • 60+ out-of-the-box integrations
  • 80+ AppConnect partners
  • Mood Sentiment
  • Guardian Standard
  • Connections Standard

Add-ons

  • AI Trainer
  • Omnichannel
  • Workforce Management
  • Quality Management
  • QM Assist
  • Speech Analytics
  • Virtual Agent
  • Guide
  • PCI Payment
  • Local Presence
  • Salesforce Smart SMS
  • Proxy
  • Screen Recording
CX Cloud Professional Plus
Custom

For larger contact centers or those needing mobile agents and APIs to integrate with your Business Intelligence tool.

Features

  • Includes features of CX Cloud Professional plan, plus
  • Mobile Agent (Android & iOS)
  • Real-time & historical reporting APIs
  • CSAT SMS Surveys
  • Studio Functions
  • Includes features of Add-ons
CX Cloud Enterprise
Custom

For larger contact centers or those needing customization and service backed by a 100% uptime SLA guarantee

Features

  • Includes features of CX Cloud Professional Plus plan, plus
  • 100% uptime SLA
  • Custom report & dashboard creation
  • All APIs
  • Includes features of Add-ons
View Price Page
Small Business
$89 /User/Month

Enterprise-class outbound dialing plus powerful inbound automatic call distribution (ACD) software perfectly suited for startups and small offices seeking aggressive growth.

Perfect for low volume blended contact centers.

US and Canada Dialing, UK , LATAM

Features

  • 3000 Telecom Minutes Including
  • Voice Channels per Agent : 1
  • Call Conference, Hold, Transfer, Monitoring
  • Digital Call Recording and Playback : 3 months
  • List Management, Live Dashboard, Skill Set Assignment
  • Preview dialing
  • Progressive dialing
  • Inbound Capability Included
  • Auto Attendant and IVR
  • Automatic Call Distribution
  • Music On Hold
  • Local, Nationwide and Toll Free Numbers Available
  • Remote Agent Capability
  • Personal Voice Mails and DID
  • Standard Reporting Package
  • Chat Support
  • Email Support
Professional
$139 /User/Month

Experience the fastest, highest efficiency, lowest drop rate predictive dialing kernel available today. This edition is custom made to maximize sales, lower payroll and decrease training time.

Perfect for high volume outbound sales centers.

US, Canada, International

Features

  • 5000 Telecom Minutes Included
  • Voice Channels per Agent : 4
  • Includes features of Small Business plan, plus
  • Digital Call Recording and Playback : 6 months
  • Predictive dialing
  • Skill based Routing
  • Trainee Mode for New Trainees
  • Customized Sip Trunking
  • Phone support
  • Zapier (Over 500 integrations and growing)
Enterprise
$169 /User/Month

Meet your mission critical requirements day in and day out. This is a secure and infinitely scalable enterprise solution engineered for high volume contact centers with complex call segmentation and 3rd party integration requirements.

Perfect for large scale blended contact centers

US, Canada, International

Features

  • 7000 Telecom Minutes Included
  • Voice Channels per Agent : 6
  • Includes features of Professional plan, plus
  • Digital Call Recording and Playback : 1 Year
  • Agentless dialing
  • Auto Leave message on Voice mail
  • SOAP based Salesforce API
  • Native API (Sugar CRM, Zoho and Oracle)
View Price Page

SCREENSHOTS

TalkDesk Screenshots
View 5 screenshot(s)
ChaseData Screenshots

INTEGRATIONS

  • Intercom
  • Slack
  • LiveChat
  • Salesforce
  • Zoho CRM
  • Salesforce
  • Zapier

ALTERNATIVES

Top alternatives to TalkDesk

Aircall
Aircall
Twilio Flex
Twilio Flex
RingCentral Office
RingCentral Office
Zendesk Talk
Zendesk Talk
Dialpad Talk
Dialpad Talk

Top alternatives to ChaseData

Five9
Five9
TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo