Home/Chatbots Software/ActiveChat
Updated on: October 28, 2021

What is ActiveChat ?

ActiveChat

Automated Customer Support Platform with Business Chatbot
(74 Ratings) Write Review

Active chat is a multi-channel, chatbot platform for natural language customer support which seamlessly integrates with CRMs and CMSs. It makes chatbot building significantly easier for nontechnical people, providing a visual chatbot builder which is a significantly easier way to build chatbots. Users can design proactive and complex conversations with minimal effort. For advanced users, they have powerful tools to build complex bots. Moreover, they provide ample reading material in the form of an academy, teaching everything from the basics of the platform to the intricacies of advanced natural language chatbots. The chatbot can be integrated with messengers such as Facebook Messenger, Telegram and Twilio SMS as of now with more, such as Google Home, and Amazon Alexa to be added soon. Connecting third party NLP services like Diagflow is as easy as a click. E-commerce chatbots are enhanced with native Shopify and WooCommerce integrations.

ActiveChat Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Wilmington, Delaware / +1 888-370-4802
Deployment SaaS/Web/Cloud Category Chatbots Software

ActiveChat Pricing

Pricing ModelFree Trial , Freemium , Subscription , Quotation Based
Starter
Free

Limited to 100 users per month, does not include live chat

Features

  • Visual builder
  • Website chat widget
  • Facebook Messenger
  • Telegram
  • Multiple channels
  • SMS autoresponder
  • Keyword detection
  • Website tracking
Team
$49 /User/Month

500 users per month included extra users from $0.005

Features

  • Includes features of the Starter plan, plus
  • Roles and teams
  • Live chat
  • Advanced integrations
  • Timers
  • Broadcasts
Company
$390 /Month

$390 per team billed monthly

10,000 users per month included, extra users from $0.001

Features

  • Includes features of Team plan, plus
  • Live chat groups
  • 10 agent seats included
  • Conversational AI
  • Advanced analytics
  • API access
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 30/04/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ActiveChat pricing.

ActiveChat FAQs

Yes, ActiveChat provides API.

Ask the Community View Community

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ActiveChat Reviews

OVERALL RATING
4.2
Based on 74 Rating(s)
Rating Distribution
  • 60 %
  • 20 %
  • 0 %
  • 0 %
  • 20 %
SHARE YOUR EXPERIENCE Write a Review
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Agency in Marketing and Advertising
Agency in Marketing and AdvertisingSource : g2crowd.com
(Reviewed on 07 September 2019) "Best chatbot builder I’ve used"

What do you like best?

I like that it’s not just for Facebook messenger and I can connect one chatbot to multiple platforms

What do you dislike?

Still waiting for Alexa integration but I know the guys at activechat have been busy with bigger updates.

Recommendations to others considering the product:

Try it, you’ll be very impressed

What problems are you solving with the product? What benefits have you realized?

Automating repetitive customer service tasks for myself and clients

...more
G2 User in Retail
G2 User in RetailSource : g2crowd.com
(Reviewed on 22 February 2019) "Impressive game plan and steady developments."

What do you like best?

The intuitive elements you can drag and drop and connect in a flow are great for novice bot builders to get off the ground quickly.

What do you dislike?

Nothing so far, they are very responsive to and active in the community.

What problems are you solving with the product? What benefits have you realized?

I'm attempting to use it build lead generation bots for businesses. There are industries that haven't even begun to tap into this type of marketing.

...more
Source : g2crowd.com
(Reviewed on 22 February 2019) "Impressive game plan and steady developments."

What do you like best?

The intuitive elements you can drag and drop and connect in a flow are great for novice bot builders to get off the ground quickly.

What do you dislike?

Nothing so far, they are very responsive to and active in the community.

What business problems are you solving with the product? What benefits have you realized?

I'm attempting to use it build lead generation bots for businesses. There are industries that haven't even begun to tap into this type of marketing.

...more
G2 User in Real Estate
G2 User in Real EstateSource : g2crowd.com
(Reviewed on 22 November 2018) "We would highly recommend Activechat.ai"

What do you like best?

Easy-to-use and very functional platform to build and integrate smart bots. The Activechat team is very helpful and quick to respond, even assisting with setting up the bots

What do you dislike?

Nothing to name at this time. They continue to grow their functionality based on user feedback, which is great.

What problems are you solving with the product? What benefits have you realized?

We have been trying to build an intelligent bot for our industry. Activechat has allowed us to do that.

...more
Source : g2crowd.com
(Reviewed on 22 November 2018) "We would highly recommend Activechat.ai"

What do you like best?

Easy-to-use and very functional platform to build and integrate smart bots. The Activechat team is very helpful and quick to respond, even assisting with setting up the bots

What do you dislike?

Nothing to name at this time. They continue to grow their functionality based on user feedback, which is great.

What business problems are you solving with the product? What benefits have you realized?

We have been trying to build an intelligent bot for our industry. Activechat has allowed us to do that.

...more
Source : g2crowd.com
(Reviewed on 20 November 2018) "Activechat.ai Best Chatbot Platform Ever"

What do you like best?

This amazing platform makes easy to integrate your Woocommerce store with different platforms like messenger, telegram, and even Whatsapp creating a powerful tool for selling and users assistant. It also have the best support team working quickly resolving any issues. On implementation stage our team and their team work together to solve issues in a very smooth way. Do not doubt. I absolutely recommend Activechat.

What do you dislike?

There is no thing a dislike in comparison to other chat platforms. What make us change is the poor support of the others so we are satisfied.

Recommendations to others considering the product

If you have an online store, or if you are a programer, instantly you will realize the power of integrating with Activechat to an online store. This is the only platform we could build this kind of bot.

What business problems are you solving with the product? What benefits have you realized?

Is hard to create a conversation and imaging all paths and sequences talking to a user, etc. So visual creation helps a lot in building a smart bot. Integration with Woocommerce is also really amazing, never see in other chat bots something like that. Their suggestions and knowledge in the implementation make it really easy for us, including bot twitching post implementation. We have also plan integrating Activechat with voice search another amazing feature that they have.

...more
Maximiliano G
Maximiliano GSource : g2crowd.com
(Reviewed on 20 November 2018) "Activechat.ai Best Chatbot Platform Ever"

What do you like best?

This amazing platform makes easy to integrate your Woocommerce store with different platforms like messenger, telegram, and even Whatsapp creating a powerful tool for selling and users assistant. It also have the best support team working quickly resolving any issues. On implementation stage our team and their team work together to solve issues in a very smooth way. Do not doubt. I absolutely recommend Activechat.

What do you dislike?

There is no thing a dislike in comparison to other chat platforms. What make us change is the poor support of the others so we are satisfied.

Recommendations to others considering the product:

If you have an online store, or if you are a programer, instantly you will realize the power of integrating with Activechat to an online store. This is the only platform we could build this kind of bot.

What problems are you solving with the product? What benefits have you realized?

Is hard to create a conversation and imaging all paths and sequences talking to a user, etc. So visual creation helps a lot in building a smart bot. Integration with Woocommerce is also really amazing, never see in other chat bots something like that. Their suggestions and knowledge in the implementation make it really easy for us, including bot twitching post implementation. We have also plan integrating Activechat with voice search another amazing feature that they have.

...more
Source : g2crowd.com
(Reviewed on 21 February 2019) "Create Really Powerful Chatbot for Facebook Messenger"

What do you like best?

The flexibility. Using the flow/sequence diagram, is really easy for both developers and designers to create sequence (skills and collect the data via their blocks. Readymade templates (leads magnet, ecommerce, etc for anyone to first kick-start their bot and easily make changes accordingly. Best, there's Dialogflow integration for NLP.

What do you dislike?

The UX isn't that great and can be quite confusing but from their updates, they will be revamping the interface for better user experience. Another flaw may be the server lag which i believe they're also looking at and scaling up their infrastructure. Overall as with many startups, is understandable there'll be bugs and flaws but this development team is actively improving with user's feedback. Kudos!

Recommendations to others considering the product

Some learning curve but very flexible in many usecases

What business problems are you solving with the product? What benefits have you realized?

facebook messenger automation. This tool has the capability to create knowledge base bots, collect leads and sell ecom products. Is amazing and we're still learning what Activechat can do.

...more
G2 User in Information Technology and Services
G2 User in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 21 February 2019) "Create Really Powerful Chatbot for Facebook Messenger"

What do you like best?

The flexibility. Using the flow/sequence diagram, is really easy for both developers and designers to create sequence (skills) and collect the data via their blocks. Readymade templates (leads magnet, ecommerce, etc) for anyone to first kick-start their bot and easily make changes accordingly. Best, there's Dialogflow integration for NLP.

What do you dislike?

The UX isn't that great and can be quite confusing but from their updates, they will be revamping the interface for better user experience. Another flaw may be the server lag which i believe they're also looking at and scaling up their infrastructure. Overall as with many startups, is understandable there'll be bugs and flaws but this development team is actively improving with user's feedback. Kudos!

Recommendations to others considering the product:

Some learning curve but very flexible in many usecases

What problems are you solving with the product? What benefits have you realized?

facebook messenger automation. This tool has the capability to create knowledge base bots, collect leads and sell ecom products. Is amazing and we're still learning what Activechat can do.

...more
Source : g2crowd.com
(Reviewed on 20 November 2018) "Great platform with many integration options"

What do you like best?

The main feature I like besides a very good visual bot architect are the amount of integrations. NLP as well as messaging platforms. Facebook, Intercom are just one of them, and with expected release of Amazon Alexa and Google Home the integrations are becoming really rich.

What do you dislike?

The platform is not yet fully mature meaning a lot of development is being done and many new features are being built at present.

Recommendations to others considering the product

A great platform for quick prototyping offering many quick integrations options for market study and live production

What business problems are you solving with the product? What benefits have you realized?

Quickly building bot skills, quickly changing the bot based on customer oriented design.

...more
Read All Reviews

Videos on ActiveChat

Getting started with Activechat.ai visual chatbot builder
Getting started with Activechat.ai visual chatbot builder
Getting leads from your chatbot - Activechat quick tips

ActiveChat Screenshots

Bots
Bots General Settings
Bots
Bots
Bots General Settings

ActiveChat Integration

98%
WooCommerce
(1141 RATINGS) Ecommerce Software
96%
Shopify
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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com