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About FocalScope

FocalScope is a feature-rich live chat software that helps in converting your website visitors into customers. With amazing pre-built templates and customizable live chat signup forms, FocalScope helps you impress your visitors from the word go. The canned or predefined chat responses make it easier for your agents to reply to your visitors. The FocalScope Intelligent live chat tool makes sure that the right agent gets to chat to the right visitor based on their skill set and experience. Reply to your customers across different platforms like Live Chat, Twitter, Facebook and Phone, all from one place. With FocalScope, you can transfer chat from one agent to another with just a single click.

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Screenshots & Videos

FocalScope Demo - Realtime - Dashboard
FocalScope Demo - Backlog
FocalScope Demo - Main Screen
Video Thumbnail
Video Thumbnail

Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    73%
  • Momentum
    65%
  • Popularity
    70%

Platforms Supported

  • Browser Based (Cloud)
  • Desktop App (Windows)

Organization Types Supported

  • Medium Business
  • Small Business

API Support

  • Available

Modes of Support

  • 24/7 (Live rep)

FocalScope Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors
FocalScope Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about FocalScope Pricing.

FocalScope Alternatives

View All FocalScope Alternatives

FocalScope Reviews

User Rating

5/5 (Based on 28 Ratings)

Rating Distribution

  • Excellent

    96.4%
  • Very Good

    3.6%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

Do You Use FocalScope?

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Videos on FocalScope

FocalScope Screenshots

FocalScope FAQs

What is FocalScope used for?

FocalScope is Live Chat Software. FocalScope offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Call Me Option
  • Agent Scheduling

Learn more about FocalScope features.

What are the top alternatives for FocalScope?

Does FocalScope provide API?

Yes, FocalScope provides API.

FocalScope Contact

Vendor Details

USA

Contact Details

+1 (562) 661-8143

https://www.focalscope.com/

Social Media Handles

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