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FocalScope is a feature-rich live chat software that helps in converting your website visitors into customers. With amazing pre-built templates and customizable live chat signup forms, FocalScope helps you impress your visitors from the word go. The canned or predefined chat responses make it easier for your agents to reply to your visitors. The FocalScope Intelligent live chat tool makes sure that the right agent gets to chat to the right visitor based on their skill set and experience. Reply to your customers across different platforms like Live Chat, Twitter, Facebook and Phone, all from one place. With FocalScope, you can transfer chat from one agent to another with just a single click.
| Support | 24/7 (Live rep) | Customer Type | Medium Business Small Business |
| API | Location / Phone Number | USA / +1 (562) 661-8143 | |
| Deployment | SaaS/Web/Cloud Installed - Windows | Category | Live Chat Software Call Center Software |
Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
E-mails ticket can be easily shared with any client. it's gives opportunity to access the software as a web system. the reporting feature are very easy to use. we can also save recording session of any client. e-mails response is very fast.
I was firstly having implementation issue of this tool in my industry but that was solved by the customer service of this too when we contacted them about our problem. Also pricing of this tool is a little bit high but I think for big industries it does a great work and also it would be worth of the price for bid industries.
excellent app for e-mail management so it is highly recommended by me.
In this software e-mails response is very fast and I've used this tool in my industry for emailing to the customers and e-mail management but as pricing of this tool was, I've recently switched to another software.
Resend or forward messages with attachments not working, can't synchronized, email with attachments cannot be forwarded, can't send email from mobile app.
Resend or forward messages with attachments not working, can't synchronized, email with attachments cannot be forwarded, can't send email from mobile app.
Help Some folder cannot be found, please help and how to unhide email?
Its gud to hv emails tickets on the move Changing the email function to a complete task organizer
Great email management It's much easier now to manage my team emails and support tickets
Great app! Staying in touch with the office is so easy with this app!
