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Updated on: January 20, 2019
FocalScope Overview
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FocalScope

Enhances your communication with your visitors
★★★★★
★★★★★
(21 Ratings) Write Review

FocalScope is a feature-rich live chat software that helps in converting your website visitors into customers. With amazing pre-built templates and customizable live chat signup forms, FocalScope helps you impress your visitors from the word go. The canned or predefined chat responses make it easier for your agents to reply to your visitors. The FocalScope Intelligent live chat tool makes sure that the right agent gets to chat to the right visitor based on their skill set and experience. Reply to your customers across different platforms like Live Chat, Twitter, Facebook and Phone, all from one place. With FocalScope, you can transfer chat from one agent to another with just a single click.

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FocalScope Features

FocalScope Technical details

Support 24/7 (Live rep) Customer Type Medium Business Small Business
API Contact USA / +1 (562) 661-8143
Deployment SaaS/Web/Cloud Installed - Windows Category Live Chat Software Call Center Software

FocalScope Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does FocalScope cost ?
The pricing for FocalScope starts at $9.0 per month. FocalScope has 3 different plans such as - Small Cloud at $9.0 per month, Cloud at $39.0 per month and On Premise at $39.0 per month. FocalScope also offers a custom plan based on the customer's request.
Small Cloud
$9 /Month

Per agent per month

  • Up to 2 Agents
  • Up to 2 Email Addresses
  • 2 GB
  • Email Ticketing
  • Live Chat
  • 24/5 Support
Cloud
$39 /Month

Per month per agent

  • Unlimited Email Addresses
  • 30 / 60 / 90 GB
  • Includes the Features of Small Cloud Plans Plus
  • 24/7 Support
  • Customer Portal
  • Satisfaction Survey
  • Twitter and Facebook
  • Multibrand Support
  • Reporting and Dashboards

On Premise
$39 /Month

Per month per agent

  • Unlimited GB
  • Includes all the Features of Cloud Plan Plus
  • Dedicated Server
  • Dedicated IP Address
  • Access to SQL Database
  • VPN (IPSEC)
Phone System
Custom

Contact vendor for detailed pricing

  • Multiple Phone Lines
  • Multi Country Support
  • Welcome Greetings
  • Waiting Music
  • IVR Phone Trees
  • Business Hours
  • Phone Queues
  • Call Rules
  • Transfer Calls
  • Call Back
  • Click To Dial
  • Call Recording
  • Voicemail
  • Agent Screen Pop Up
  • Ticket Creation
  • SIP Trunk
  • Reporting and Dashboard
  • 24/7 Support
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Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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FocalScope Reviews

OVERALL RATING
5
Based on 21 Rating(s)
Rating Distribution
  • 21
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Martin M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 21 September 2018)
FocalScope is a great ticketing software for emails, live chat, facebook and telephony.

Pros: FocalScope is the go to software in the market for ticketing helpdesk and support software.

I really like the fact that FocalScope offers a single multi-channel support system to handle all major communication channels with our customers:

- Email

- Web chat

- Phone calls

- Social media

The FocalScope system implementation went smooth and the FocalScope team is very fast to help us with any kind of support.

I highly recommend FocalScope system to any company looking for great support and customer service application.

Cons: I only have positive experience with FocalScope.

Overall: The team behind FocalScooe is very helpful and has exceptional fast response time.

...more
Lars J.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 17 September 2018)
FocalScope is the perfect software system for customer support

Pros: FocalScope software is really simple and easy to use. It has helped our service department to get a better overview and enable faster response time to customer inquiries. I like that the weekly traffic and performance report automatically is sent to my email inbox for easy access. The entire solution we have deployed on our own inhouse server. Whenever we need any help or support from FocalScope we get almost instant help. Keep up the good work FocalScope.

Cons: I have not found any issues or concerns. The FocalScope is very fast to assist us when we need any help.

...more
Danny F.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 12 June 2018)
Great email ticket system for multi-country operation for online business

Pros: I really like the fact that FocalScope is very easy to use and kind of similar to Microsoft Outlook user interface. We operate in a multi country customer service setup and FocalScope fully support our requirements. Also, I would like to highlight that FocalScope has built-in live chat functionality that is helping us to engage with our online clients in real time on our websites.
The FocalScope solution comes with a native desktop version that works on both PC and Mac. The FocalScope support and implementation team is very easy to work with.
FocalScope software has helped us to structure our customer service more efficiently and also enabled us to respond fast to customer inquiries.
Thanks to team FocalScope for delivering a ticket great system.

Cons: We had a smooth implementation of the FocalScope system and everything works perfectly fine. Nothing bad to say about the experience at this stage.

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Ismadi I.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 22 May 2018)
Fantastic support software from FocalScope for contact center requirements (email and phone channel)

Pros: FocalScope offer you to access the software as a web based system or you can install the FocalScope desktop client version. The interface is smooth and very easy for staff to navigate. Email tickets can be easily shared by the agents and it is easy for staff to view customer interaction across the channels. FocalScope increases productivity dramatically. The learning curve to use FocalScope is almost nothing. It is that easy. Reporting is very nice and every super user can make their own reports. They can then easily put them on their dashboard. The reporting features are rich and easy to personalize. Best of all the reports can all be scheduled and sent to your email inbox in Excel format automatically. For the call center features I really like the fact that we can monitor the campaigns first hand and perform quality checks in real time. We can drill down on individual call recording sessions for review and quality assurance. All in all FocalScope give us a superb platform to manage phone conversations as well as emails.

Cons: Nothing bad to say so far.
We really enjoy the application and we highly recommend the FocalScope system for any contact center requirements.

Overall: Increased productivity . Better customer service engagement. Real-time reports and dashboards.

...more
Anil D.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 28 January 2018)
FocalScope has been a blessing

Pros: I like the fact the FocalScope offer an end-to end solution for email tickets, live chat and telephony in a single software package. The implementation of the entire system was done smoothly and it was very easy for our staff to adapt to the new system. I truly love the feature where we can convert an inbound phone call to a follow up ticket. The FocalScope has built-in detailed logs so easy to trace all ticket activities for email, live chat and telephony. The reports and dashboards are easy to understand and work with. I highly recommend this tool for any business that is looking for a ticket system.

Overall: We can provide better service to our customers.
We are more productive.
We can measure and track staff performance.

...more
Simon H.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 24 January 2018)
FocalScope software is very easy to use and implement

Pros: We evaluated quite a few ticket systems and helpdesk systems before we decided to sign up with FocalScope. We are very pleased with functions and features in FocalScope and it has been very easy for our staff to adapt to the new system.
What I really like about the FocalScope software is the multi channel support. Within the same FocalScope system we can manage channels like: email tickets, live chat and telephony plus social like Twitter and Facebook. Also it is a big plus for us that FocalScope is able to auto detect if multiple agents attend to the same email ticket concurrently.

Overall: We are able to give better customer service and support to our customers.

...more
Kajsa L.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 27 November 2017)
FocalScope is a wonderful email and live chat solution. It is so simple to use !

Pros: In FocalScope emails get threaded and assigned ticket number automatically. I find it very smart that I can add internal notes to the email tickets in FocalScope direcly. I only have good things to say about FocalScope: it is easy to use, constantly updated with new features and very fast support whenever we have questions and need support. Furthermore, FocalScope has built-in live chat that is easy to embed on our website. Live Chat works nicely and is also integrated with the email tickets functions. I like the fact we have all our communication channels in one software package. Keep up the good work team FocalScope.

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Rasmus E.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 23 November 2017)
FocalScope is a great email tool to handle shared email accounts

Pros: Focalscope is an easy to use email ticket system. Emails are provided with tracking numbers and it is especially useful to the user to locate their email when it involves many parties. I reviewed a few other helpdesk solutions, but I am very pleased that we selected FocalScope. I like the fact that the FocalScope system is kind of similar to the Microsoft Outlook so it is piece of cake for our staff to adapt to the new system. The entire solution is built on Microsoft SQL database and that is a big advantage for us in terms of consolidating reporting data from multiple software applications. A key decision factors for selecting Focalscope over other helpdesk tools: FocalScope is a very fast application and super user friendly.
In addition to that, the FocalScope live chat function (that is included in the license) is a great tool to have on our website. It allows customers to easily contact the company for an almost immediate response for general enquiries compared to sending in an email. It also means that new clients can take that first step to getting to know more about our products, alot easier.
I highly recommend Focalscope for any company with high volume of email traffic.

Overall: Better teamwork and more transparent overview of all our shared email boxes.

...more
Thomas R.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 25 October 2017)
I highly recommend FocalScope email ticket software. Easy to use and very reliable.

Pros: FocalScope is great ticket tool for customer service and support. It has great search functionality and it is easy to lookup the customer email and live chat history inside the application. I like the fact that the user experience is kind of similar to Outlook so we easily can get new staff up to speed with the system. I truly believe that FocalScope is one of the best ticket systems in the market. The 30 days free trial on the website makes it easy to evaluate the system.

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Kenneth K.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 04 October 2017)
Brilliant email management system from FocalScope. As easy to use as Outlook.

Pros: I have worked with the FocalScope system for years in my previous role. I know the system very well and it is truly amazing.
It is so simple and flexible to use. It is a very fast application which is a very big selling point.
Our staff enjoys using the system because it is super fast and the user-interface is similar to Outlook.
It is easy for us to on board new staff to the system as well because the UI is similar to Outlook.
I highly recommend this software tool to any company that is serious about customer service and efficient email management.

Overall: More productive team.
Fast response time on emails.
Track SLA for email handling.

The system is superb and FocalScope support team is very helpful.

...more
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Videos on FocalScope Youtube Official Channel

FocalScope Screenshots

FocalScope Demo - Realtime - Dashboard
FocalScope Demo - Backlog
FocalScope Demo - Main Screen
FocalScope Demo - Live Chat - agent window
FocalScope Demo - Realtime - Dashboard
FocalScope Demo - Realtime - Dashboard
FocalScope Demo - Backlog
FocalScope Demo - Main Screen
FocalScope Demo - Live Chat - agent window

FocalScope Awards

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com