Home/Live Chat Software/FocalScope
Updated on: December 11, 2019
What is FocalScope ?
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FocalScope - Live Chat Software : SaaSworthy.com
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FocalScope

Enhances your communication with your visitors
(7 Ratings) Write Review

FocalScope is a feature-rich live chat software that helps in converting your website visitors into customers. With amazing pre-built templates and customizable live chat signup forms, FocalScope helps you impress your visitors from the word go. The canned or predefined chat responses make it easier for your agents to reply to your visitors. The FocalScope Intelligent live chat tool makes sure that the right agent gets to chat to the right visitor based on their skill set and experience. Reply to your customers across different platforms like Live Chat, Twitter, Facebook and Phone, all from one place. With FocalScope, you can transfer chat from one agent to another with just a single click.

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FocalScope Features Show All Features

FocalScope Technical details

Support 24/7 (Live rep) Customer Type Medium Business Small Business
API Location / Phone Number USA / +1 (562) 661-8143
Deployment SaaS/Web/Cloud Installed - Windows Category Live Chat Software Call Center Software

FocalScope Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does FocalScope cost ?
The pricing for FocalScope starts at $9.0 per month. FocalScope has 3 different plans such as - Small Cloud at $9.0 per month, Cloud at $39.0 per month and On Premise at $39.0 per month. FocalScope also offers a custom plan based on the customer's request.
Small Cloud
$9 /Month

Per agent per month

  • Up to 2 Agents
  • Up to 2 Email Addresses
  • 2 GB
  • Email Ticketing
  • Live Chat
  • 24/5 Support
Cloud
$39 /Month

Per month per agent

  • Unlimited Email Addresses
  • 30 / 60 / 90 GB
  • Includes the Features of Small Cloud Plans Plus
  • 24/7 Support
  • Customer Portal
  • Satisfaction Survey
  • Twitter and Facebook
  • Multibrand Support
  • Reporting and Dashboards

On Premise
$39 /Month

Per month per agent

  • Unlimited GB
  • Includes all the Features of Cloud Plan Plus
  • Dedicated Server
  • Dedicated IP Address
  • Access to SQL Database
  • VPN (IPSEC)
Phone System
Custom

Contact vendor for detailed pricing

  • Multiple Phone Lines
  • Multi Country Support
  • Welcome Greetings
  • Waiting Music
  • IVR Phone Trees
  • Business Hours
  • Phone Queues
  • Call Rules
  • Transfer Calls
  • Call Back
  • Click To Dial
  • Call Recording
  • Voicemail
  • Agent Screen Pop Up
  • Ticket Creation
  • SIP Trunk
  • Reporting and Dashboard
  • 24/7 Support
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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FocalScope Reviews

OVERALL RATING
3.1
Based on 7 Rating(s)
Rating Distribution
  • 3
  • 1
  • 1
  • 2
  • 0
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Source : g2crowd.com
(Reviewed on 27 May 2019)
"Focalscope"

What do you like best?

E-mails ticket can be easily shared with any client. it's gives opportunity to access the software as a web system. the reporting feature are very easy to use. we can also save recording session of any client. e-mails response is very fast.

What do you dislike?

I was firstly having implementation issue of this tool in my industry but that was solved by the customer service of this too when we contacted them about our problem. Also pricing of this tool is a little bit high but I think for big industries it does a great work and also it would be worth of the price for bid industries.

Recommendations to others considering the product:

excellent app for e-mail management so it is highly recommended by me.

What problems are you solving with the product? What benefits have you realized?

In this software e-mails response is very fast and I've used this tool in my industry for emailing to the customers and e-mail management but as pricing of this tool was, I've recently switched to another software.

...more
Elaine ChuaSource : play.google.com
(Reviewed on 28 January 2018)

Resend or forward messages with attachments not working, can't synchronized, email with attachments cannot be forwarded, can't send email from mobile app.

...more
Elaine ChuaSource : play.google.com
(Reviewed on 28 January 2018)

Resend or forward messages with attachments not working, can't synchronized, email with attachments cannot be forwarded, can't send email from mobile app.

...more
A Google UserSource : play.google.com
(Reviewed on 07 February 2015)
Help

Help Some folder cannot be found, please help and how to unhide email?

...more
A Google UserSource : play.google.com
(Reviewed on 12 April 2013)
Its gud to hv emails tickets on the move

Its gud to hv emails tickets on the move Changing the email function to a complete task organizer

...more
A Google UserSource : play.google.com
(Reviewed on 07 August 2012)
Great email management

Great email management It's much easier now to manage my team emails and support tickets

...more
A Google UserSource : play.google.com
(Reviewed on 07 August 2012)
Great app!

Great app! Staying in touch with the office is so easy with this app!

...more

Videos on FocalScope Youtube Official Channel

FocalScope Screenshots

FocalScope Demo - Realtime - Dashboard
FocalScope Demo - Backlog
FocalScope Demo - Main Screen
FocalScope Demo - Live Chat - agent window
FocalScope Demo - Realtime - Dashboard
FocalScope Demo - Realtime - Dashboard
FocalScope Demo - Backlog
FocalScope Demo - Main Screen
FocalScope Demo - Live Chat - agent window