Home/Live Chat Software/FocalScope
Updated on: July 27, 2021
What is FocalScope ?
FocalScope - Live Chat Software
View Gallery
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

FocalScope

Enhances your communication with your visitors
(28 Ratings) Write Review

FocalScope is a feature-rich live chat software that helps in converting your website visitors into customers. With amazing pre-built templates and customizable live chat signup forms, FocalScope helps you impress your visitors from the word go. The canned or predefined chat responses make it easier for your agents to reply to your visitors. The FocalScope Intelligent live chat tool makes sure that the right agent gets to chat to the right visitor based on their skill set and experience. Reply to your customers across different platforms like Live Chat, Twitter, Facebook and Phone, all from one place. With FocalScope, you can transfer chat from one agent to another with just a single click.

FocalScope Features Show All Features

FocalScope Technical details

Support 24/7 (Live rep) Customer Type Medium Business Small Business
API Location / Phone Number USA / +1 (562) 661-8143
Deployment SaaS/Web/Cloud Installed - Windows Category Live Chat Software Call Center Software

FocalScope Pricing

Pricing ModelFree Trial , Freemium , Subscription
Small Cloud
$9 /Month

Per agent per month

  • Up to 2 Agents
  • Up to 2 Email Addresses
  • 2 GB
  • Email Ticketing
  • Live Chat
  • 24/5 Support
Cloud
$39 /Month

Per month per agent

  • Unlimited Email Addresses
  • 30 / 60 / 90 GB
  • Includes the Features of Small Cloud Plans Plus
  • 24/7 Support
  • Customer Portal
  • Satisfaction Survey
  • Twitter and Facebook
  • Multibrand Support
  • Reporting and Dashboards

On Premise
$39 /Month

Per month per agent

  • Unlimited GB
  • Includes all the Features of Cloud Plan Plus
  • Dedicated Server
  • Dedicated IP Address
  • Access to SQL Database
  • VPN (IPSEC)
Phone System
Custom

Contact vendor for detailed pricing

  • Multiple Phone Lines
  • Multi Country Support
  • Welcome Greetings
  • Waiting Music
  • IVR Phone Trees
  • Business Hours
  • Phone Queues
  • Call Rules
  • Transfer Calls
  • Call Back
  • Click To Dial
  • Call Recording
  • Voicemail
  • Agent Screen Pop Up
  • Ticket Creation
  • SIP Trunk
  • Reporting and Dashboard
  • 24/7 Support
Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about FocalScope pricing.

FocalScope FAQs

FocalScope is Live Chat Software. FocalScope offers the following functionalities:

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Visitor Targeting

Learn more about FocalScope features.

Yes, FocalScope provides API.

Ask the Community View Community

FocalScope Alternatives FocalScope Alternatives

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
LiveChat
(1944 RATINGS)
LiveChat
LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools...
Visit Website
FocalScope vs LiveChat
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Intercom
(2285 RATINGS)
Intercom
Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire,...
Visit Website
FocalScope vs Intercom
Drift
(797 RATINGS)
Drift
Drift is a revenue acceleration platform, helping companies enhance their revenue, sales and productivity levels. Organisations also get to deliver...
Visit Website
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
tawk.to
(170 RATINGS)
tawk.to
tawk.to is an intuitive live chat software that helps businesses to connect with their customers through messages. The platform allows users to monitor and...
Visit Website
FocalScope vs tawk.to
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Crisp
(113 RATINGS)
Crisp
A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while...
Visit Website
FocalScope vs Crisp
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
JivoChat
(110 RATINGS)
JivoChat
JivoChat is an all-in-one business messenger that helps users communicate with customers where they are: on websites, social media, or telephony. JivoChat is...
Visit Website
FocalScope vs JivoChat
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Comm100 Live Chat
(141 RATINGS)
Comm100 Live Chat
Comm100 is a Digital Engagement platform real-time interactions via the web, mobile, and messaging. Live Chat is a simple software used to engage customers...
Visit Website
FocalScope vs Comm100 Live Chat
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Freshchat
(282 RATINGS)
Freshchat
Freshchat is a live chat software for better lead generation by improving customer support and ensuring customer experience. The software helps automatically...
Visit Website
FocalScope vs Freshchat
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Olark
(718 RATINGS)
Olark
Olark Live Chat Software used to connect you to the right customer. The software offers features like automated messaging, custom pre-chat surveys, detailed...
Visit Website
FocalScope vs Olark
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Provide Support
(82 RATINGS)
Provide Support
Provide Support allows its users to add live chat on their websites and provide instant support to their customers. Users can set up live chat in three steps....
Visit Website
FocalScope vs Provide Support

FocalScope Reviews

OVERALL RATING
4
Based on 28 Rating(s)
Rating Distribution
  • 0 %
  • 100 %
  • 0 %
  • 0 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Source : g2crowd.com
(Reviewed on 27 May 2019)
"Focalscope"

What do you like best?

E-mails ticket can be easily shared with any client. it's gives opportunity to access the software as a web system. the reporting feature are very easy to use. we can also save recording session of any client. e-mails response is very fast.

What do you dislike?

I was firstly having implementation issue of this tool in my industry but that was solved by the customer service of this too when we contacted them about our problem. Also pricing of this tool is a little bit high but I think for big industries it does a great work and also it would be worth of the price for bid industries.

Recommendations to others considering the product:

excellent app for e-mail management so it is highly recommended by me.

What problems are you solving with the product? What benefits have you realized?

In this software e-mails response is very fast and I've used this tool in my industry for emailing to the customers and e-mail management but as pricing of this tool was, I've recently switched to another software.

...more

Videos on FocalScope

FocalScope Screenshots

FocalScope Demo - Realtime - Dashboard
FocalScope Demo - Backlog
FocalScope Demo - Main Screen
FocalScope Demo - Live Chat - agent window
FocalScope Demo - Realtime - Dashboard
FocalScope Demo - Realtime - Dashboard
FocalScope Demo - Backlog
FocalScope Demo - Main Screen
FocalScope Demo - Live Chat - agent window

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com