Home/Live Chat Software/FocalScope
Updated on: May 25, 2022

What is FocalScope ?

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FocalScope - Live Chat Software
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86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

FocalScope

Enhances your communication with your visitors
(28 Ratings) Write Review

FocalScope is a feature-rich live chat software that helps in converting your website visitors into customers. With amazing pre-built templates and customizable live chat signup forms, FocalScope helps you impress your visitors from the word go. The canned or predefined chat responses make it easier for your agents to reply to your visitors. The FocalScope Intelligent live chat tool makes sure that the right agent gets to chat to the right visitor based on their skill set and experience. Reply to your customers across different platforms like Live Chat, Twitter, Facebook and Phone, all from one place. With FocalScope, you can transfer chat from one agent to another with just a single click.

FocalScope Features Show All Features

FocalScope Technical details

Support 24/7 (Live rep) Customer Type Medium Business Small Business
API Location / Phone Number USA / +1 (562) 661-8143
Deployment SaaS/Web/Cloud Installed - Windows Category Live Chat Software Call Center Software

FocalScope Pricing

Pricing ModelFree Trial , Freemium , Subscription
Small Cloud
$9 /Month

Per agent per month

  • Up to 2 Agents
  • Up to 2 Email Addresses
  • 2 GB
  • Email Ticketing
  • Live Chat
  • 24/5 Support
Cloud
$39 /Month

Per month per agent

  • Unlimited Email Addresses
  • 30 / 60 / 90 GB
  • Includes the Features of Small Cloud Plans Plus
  • 24/7 Support
  • Customer Portal
  • Satisfaction Survey
  • Twitter and Facebook
  • Multibrand Support
  • Reporting and Dashboards

On Premise
$39 /Month

Per month per agent

  • Unlimited GB
  • Includes all the Features of Cloud Plan Plus
  • Dedicated Server
  • Dedicated IP Address
  • Access to SQL Database
  • VPN (IPSEC)
Phone System
Custom

Contact vendor for detailed pricing

  • Multiple Phone Lines
  • Multi Country Support
  • Welcome Greetings
  • Waiting Music
  • IVR Phone Trees
  • Business Hours
  • Phone Queues
  • Call Rules
  • Transfer Calls
  • Call Back
  • Click To Dial
  • Call Recording
  • Voicemail
  • Agent Screen Pop Up
  • Ticket Creation
  • SIP Trunk
  • Reporting and Dashboard
  • 24/7 Support
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Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about FocalScope pricing.

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FocalScope Reviews

OVERALL RATING
3.9
Based on 28 Rating(s)
Rating Distribution
  • 0 %
  • 100 %
  • 0 %
  • 0 %
  • 0 %
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Videos on FocalScope

FocalScope Screenshots

FocalScope Demo - Realtime - Dashboard
FocalScope Demo - Backlog
FocalScope Demo - Main Screen
FocalScope Demo - Live Chat - agent window
FocalScope Demo - Realtime - Dashboard
FocalScope Demo - Realtime - Dashboard
FocalScope Demo - Backlog
FocalScope Demo - Main Screen
FocalScope Demo - Live Chat - agent window

FocalScope FAQs

FocalScope is Live Chat Software. FocalScope offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Call Me Option
  • Agent Scheduling

Learn more about FocalScope features.

Yes, FocalScope provides API.


Disclaimer

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