FocalScope

About FocalScope

FocalScope is a feature-rich live chat software that helps in converting your website visitors into customers. With amazing pre-built templates and customizable live chat signup forms, FocalScope helps you impress your visitors from the word go. The canned or predefined chat responses make it easier for your agents to reply to your visitors. The FocalScope Intelligent live chat tool makes sure that the right agent gets to chat to the right visitor based on their skill set and experience. Reply to your customers across different platforms like Live Chat, Twitter, Facebook and Phone, all from one place. With FocalScope, you can transfer chat from one agent to another with just a single click.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $9.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

68%
Momentum

60%
Popularity

70%

Platforms Supported

Browser Based (Cloud)
Desktop App (Windows)

Organization Types Supported

Medium Business
Small Business

API Support

Available

Modes of Support

24/7 (Live rep)

FocalScope Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

FocalScope Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

Small Cloud $9.00 $9.00 per month

Per agent per month

Up to 2 Agents
Up to 2 Email Addresses
2 GB
Email Ticketing
Live Chat
24/5 Support

Cloud $39.00 $39.00 per month

Per month per agent

Unlimited Email Addresses
30 / 60 / 90 GB
Includes the Features of Small Cloud Plans Plus
24/7 Support
Customer Portal
Satisfaction Survey
Twitter and Facebook
Multibrand Support
Reporting and Dashboards

On Premise $39.00 $39.00 per month

Per month per agent

Unlimited GB
Includes all the Features of Cloud Plan Plus
Dedicated Server
Dedicated IP Address
Access to SQL Database
VPN (IPSEC)

Phone System Custom

Contact vendor for detailed pricing

Multiple Phone Lines
Multi Country Support
Welcome Greetings
Waiting Music
IVR Phone Trees
Business Hours
Phone Queues
Call Rules
Transfer Calls
Call Back
Click To Dial
Call Recording
Voicemail
Agent Screen Pop Up
Ticket Creation
SIP Trunk
Reporting and Dashboard
24/7 Support

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about FocalScope Pricing.