Hippo

About Hippo

Hippo is an advanced conversational platform that helps businesses to chat with their customers in real-time and close more deals. The platform facilitates seamless communication between businesses and their valuable clients, enabling the former to offer the best customer support, backed by relevant information. It also helps businesses to keep the visitors engaged with live website chat by sending them the right message at the right time. With Hippo, visitors can choose their preferred language of communication and forward comprehensive messages with images and emoticons attached to them. The platform greatly reduces the workload of businesses by automating the chat assignment and re-assignment procedure besides allocating these tasks to the chat support agents in an organised manner. Hippo also helps businesses and saves their time by sending canned responses and support to individual customers. The platform comes equipped with an interactive dashboard of its own besides offering seamless integration facilities with external channels like Salesforce, Shopify, Hubspot, Zapier and more.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $17.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

66%
Momentum

60%
Popularity

69%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)
Individuals

API Support

Available

Modes of Support

24/7 (Live rep), Online

Hippo Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Hippo Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Pro $17.00 $20.00 per month

billed Yearly

For additional user $7 per User per Month billed Yearly

Features

No. of Agents : 2
Unlimited chat history
Website Integration : Integrate upto 5 websites
Effecient tracking of source of chats
Unlimited file sharing
Broardcast via email, sms and push notifications
Unlimited Customised chat bots
GDPR rights
Advanced Widget Customization
Canned responses
Allocation of business hours
Annoucements via email, sms and push notifications
Multiagent chats
Email Integration
Facebook Messenger Integration
Integration with E-commerce Platform
Integration with Wordpress
CRM Integration
SSL Integration
Video/voice calling and screen sharing : Add-on
Complete admin controls
Premium customer support 24*7

Premium $70.00 $80.00 per month

billed Yearly

For additional user $6 per User per Month billed Yearly

Features

No. of Agents : 10
Unlimited chat history
Website Integration : Integrate unlimited websites
Effecient tracking of source of chats
Unlimited file sharing
Broardcast via email, sms and push notifications
Unlimited Customised chat bots
GDPR rights
Advanced Widget Customization
Canned responses
Allocation of business hours
Annoucements via email, sms and push notifications
Multiagent chats
Email Integration
Facebook Messenger Integration
Integration with E-commerce Platform
Integration with Wordpress
CRM Integration
SSL Integration
Javascript API & Webhook Integrations
Video/voice calling and screen sharing : Add-on
Complete admin controls
Premium customer support 24*7

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 27/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Hippo Pricing.