Contact At Once is a perfect live chat software for automobile and real estate businesses. Its all-in-one mobile messaging platform lets you communicate to your visitors anywhere and anytime they want. The software detects the availability of your chat operators and enables the live chat option when an operator is present, otherwise, the visitor is asked to leave a text message. With Contact At Once, you can track your customers and their conversations which will also help you in managing your leads. You can also add a live video streaming of the vehicle or the product that the visitors shows its interests in making the chat all the more effective.
|Support||Business Hours Online||Customer Type||Medium Business Small Business|
|API||NA||Location / Phone Number||Melbourne,Australia|
|Deployment||SaaS/Web/Cloud||Category||Live Chat Software|
Want your team to focus only on the most serious buyers? Let our experts handle every messaging conversation and send those who are ready to buy directly to your best closers without delay.
Starting from $675 Per Month.
Get more help with this co-managed solution, from the only webwide chat to secure, integrated texting and increased expert backup to help you respond instantly anytime...across your digital network.
Starting from $475 Per Month.
Arm your team with the all-in-one messaging platform for webwide chat, secure, integrated texting and just enough expert backup to help them respond instantly, even after-hours...across your digital network:
Centralized Enterprise management features were built to help unique customers.
Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Like being able to reach several of my customers at one time, saves me a ton of time
Complex, harder to navigate than other similar programs
Time saver, convenient, I make less mistakes by not forgetting any customers
Makes it simple to send emails & i love that I can store the info so I never forget anyone
Sometimes it runs slow or times out, (not all the time though)
I can send professional emails, I can schedule them, my assistant can create them to come from me, I don’t forget anyone because I upload from my lists
This makes it super easy to get in contact with our customers. Some customers would rather talk through text then answer the phone so this caters to their needs.
Sometimes the system is a bit slow coming up and the rollover agents make answering customers a bit tricky.
Definitely give it a try, it has had a positive effect for us
This helps us to get in touch with those customers that are uncomfortable discussing their needs on the phone.
Easy to use has the quick chat options, alerts you when there is a new chat, also sends reminders to customers who take to long to respond.
It doesnt capture all the customer information on inital chat
Chat for services or leads.
I like how you can have their staff answer the chats during and after hours
Having to setup a new user is a pain. I wish I could just login to the tool and send an email with the download link for the new user, instead of having to call. I'm too busy to be on the phone to have them do something that I should be able to use
answering leads after hours and during times when I am too busy
I love the chat and texting features. We also have a roll over service through them where they manage our account after business hours. They also have wonderful customer service.
I cannot think of anything bad to say about this company. They are very helpful
Contact at Once provide managed chats for our company. They will answer chats if we are unavailable to answer them at that time and they also answer all of our after hour chats. We are notified directly through our CRM of the transcribed conversations
With Contact at Once I can manage all of our messaging platforms in one place. I also like that I can respond to reviews on many platforms in one place as well.
It takes some effort to set up CAO to be able to use it on all of the platforms I want to be able to.
We are using it to allow our customers to text and chat with us on not only our website, but third party sites and social media platforms as well.
It can be used across web and mobile platforms
No notification on desktop when customer responds
Customers receive real time answers so there is no need to shop elsewhere
Integration flexibility is a plus. We're able to use Contact at Once on our websites, on Facebook, on 3rd-party lead provider profiles, etc.
Managing the tool can be a pain. The overall experience for the user and for the customer on the other end of the chat is not ideal. This can often impact our conversion rates negatively.
Fielding customer chat leads on our websites, Facebook Messenger accounts, 3rd-party vendor profiles, etc.