Home/Live Chat Software/Contact At Once
Updated on: October 15, 2019
What is Contact At Once ?
Contact At Once - Live Chat Software : SaaSworthy.com
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Contact At Once

An effective live chat platform
(93 Ratings) Write Review

Contact At Once is a perfect live chat software for automobile and real estate businesses. Its all-in-one mobile messaging platform lets you communicate to your visitors anywhere and anytime they want. The software detects the availability of your chat operators and enables the live chat option when an operator is present, otherwise, the visitor is asked to leave a text message. With Contact At Once, you can track your customers and their conversations which will also help you in managing your leads. You can also add a live video streaming of the vehicle or the product that the visitors shows its interests in making the chat all the more effective.

Contact At Once Features Show All Features

Contact At Once Technical details

Support Business Hours Online Customer Type Medium Business Small Business
API NA Contact Melbourne,Australia
Deployment SaaS/Web/Cloud Category Live Chat Software

Contact At Once Pricing

Pricing ModelFree Trial , Subscription
How much does Contact At Once cost ?
The pricing for Contact At Once starts at $475.0 per month. Contact At Once has 3 different plans such as - Pro 25 at $475.0 per month, Pro 75 at $675.0 per month and Pro Unlimited at $1100.0 per month. Contact At Once also offers a custom plan based on the customer's request.
Pro Unlimited
$1,100 /Month

Want your team to focus only on the most serious buyers? Let our experts handle every messaging conversation and send those who are ready to buy directly to your best closers without delay.

  • Includes all the Features of Pro Packages
  • Includes the Features of Pro 75 Plan Plus
  • ll with unlimited managed conversations/mo by our professional messaging experts.
Pro 75
$675 /Month

Starting from $675 Per Month.

Get more help with this co-managed solution, from the only webwide chat to secure, integrated texting and increased expert backup to help you respond instantly anytime...across your digital network.

  • Includes all the Pro Packages Features
  • Includes the Features of Pro 25 Plan Plus
  • All with up to 75 managed conversations/mo by our professional messaging experts.
Pro 25
$475 /Month

Starting from $475 Per Month.

Arm your team with the all-in-one messaging platform for webwide chat, secure, integrated texting and just enough expert backup to help them respond instantly, even after-hours...across your digital network:

  • Pro Package Features Includes
  1. Unlimited Chat and Text on Your Site
  2. Dealer-Initiated Text Follow-up
  3. Mobile Apps for Your Team
  4. Hot Opportunity Transfer
  5. Expert Answering Backup
  6. Partner App and Social Site Integration
  7. Video Capabilities
  8. Presence-Aware Tech and Single Sign-On
  9. Robust Reporting
  10. Dedicated Support
  11. 5 Textable Numbers
  12. Tap-to-Text and Responsive Invitations
  13. Multiple Department Setup
  14. CRM Integration
  15. Unlimited Users
  • Connect with shoppers via chat or text from your sites and various OEM sites.
  • Manage messaging from car search/classified ad listings (Autotrader.com, Cars.com, etc.)
  • Integrate with Facebook Messenger and Google My Business messaging.
  • Text-enable your advertising campaigns, from print to TV, Google AdWords and more.
  • Up to 25 managed conversations/mo by our professional messaging experts.
Enterprise
Custom

Centralized Enterprise management features were built to help unique customers.

  • Set up a secure, brand-compliant mobile messaging network across all their offices and websites.
  • Instantly transfer live conversations to the location of interest (eliminating we
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Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Contact At Once Reviews

OVERALL RATING
4.7
Based on 93 Rating(s)
Rating Distribution
  • 87
  • 5
  • 1
  • 0
  • 0
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Source : g2crowd.com
(Reviewed on 11 April 2019)
"Helpful but complex "

What do you like best?

Like being able to reach several of my customers at one time, saves me a ton of time

What do you dislike?

Complex, harder to navigate than other similar programs

What problems are you solving with the product? What benefits have you realized?

Time saver, convenient, I make less mistakes by not forgetting any customers

...more
Source : g2crowd.com
(Reviewed on 14 March 2019)
"Good product "

What do you like best?

Makes it simple to send emails & i love that I can store the info so I never forget anyone

What do you dislike?

Sometimes it runs slow or times out, (not all the time though)

What business problems are you solving with the product? What benefits have you realized?

I can send professional emails, I can schedule them, my assistant can create them to come from me, I don’t forget anyone because I upload from my lists

...more
Source : g2crowd.com
(Reviewed on 11 March 2019)
"Quick and accessible "

What do you like best?

This makes it super easy to get in contact with our customers. Some customers would rather talk through text then answer the phone so this caters to their needs.

What do you dislike?

Sometimes the system is a bit slow coming up and the rollover agents make answering customers a bit tricky.

Recommendations to others considering the product

Definitely give it a try, it has had a positive effect for us

What business problems are you solving with the product? What benefits have you realized?

This helps us to get in touch with those customers that are uncomfortable discussing their needs on the phone.

...more
Source : g2crowd.com
(Reviewed on 24 January 2019)
"Love this!"

What do you like best?

Easy to use has the quick chat options, alerts you when there is a new chat, also sends reminders to customers who take to long to respond.

What do you dislike?

It doesnt capture all the customer information on inital chat

What business problems are you solving with the product? What benefits have you realized?

Chat for services or leads.

...more
Source : g2crowd.com
(Reviewed on 17 December 2018)
"Good tool"

What do you like best?

I like how you can have their staff answer the chats during and after hours

What do you dislike?

Having to setup a new user is a pain. I wish I could just login to the tool and send an email with the download link for the new user, instead of having to call. I'm too busy to be on the phone to have them do something that I should be able to use

What business problems are you solving with the product? What benefits have you realized?

answering leads after hours and during times when I am too busy

...more
Source : g2crowd.com
(Reviewed on 30 January 2018)
Contact At Once Is Awesome

What do you like best?

I love the chat and texting features. We also have a roll over service through them where they manage our account after business hours. They also have wonderful customer service.

What do you dislike?

I cannot think of anything bad to say about this company. They are very helpful

What business problems are you solving with the product? What benefits have you realized?

Contact at Once provide managed chats for our company. They will answer chats if we are unavailable to answer them at that time and they also answer all of our after hour chats. We are notified directly through our CRM of the transcribed conversations

...more
Source : g2crowd.com
(Reviewed on 15 January 2018)
Easy to use - lots of functionality

What do you like best?

With Contact at Once I can manage all of our messaging platforms in one place. I also like that I can respond to reviews on many platforms in one place as well.

What do you dislike?

It takes some effort to set up CAO to be able to use it on all of the platforms I want to be able to.

What business problems are you solving with the product? What benefits have you realized?

We are using it to allow our customers to text and chat with us on not only our website, but third party sites and social media platforms as well.

...more
Source : g2crowd.com
(Reviewed on 10 January 2018)
Contact at Once

What do you like best?

It can be used across web and mobile platforms

What do you dislike?

No notification on desktop when customer responds

What business problems are you solving with the product? What benefits have you realized?

Customers receive real time answers so there is no need to shop elsewhere

...more
Source : g2crowd.com
(Reviewed on 21 November 2017)
Serviceable Solution, But Not Great

What do you like best?

Integration flexibility is a plus. We're able to use Contact at Once on our websites, on Facebook, on 3rd-party lead provider profiles, etc.

What do you dislike?

Managing the tool can be a pain. The overall experience for the user and for the customer on the other end of the chat is not ideal. This can often impact our conversion rates negatively.

What business problems are you solving with the product? What benefits have you realized?

Fielding customer chat leads on our websites, Facebook Messenger accounts, 3rd-party vendor profiles, etc.

...more
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