Home/Live Chat Software/Contact At Once
Updated on: January 20, 2019
Contact At Once Overview
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Contact At Once

An effective live chat platform
(80 Ratings) Write Review

Contact At Once is a perfect live chat software for automobile and real estate businesses. Its all-in-one mobile messaging platform lets you communicate to your visitors anywhere and anytime they want. The software detects the availability of your chat operators and enables the live chat option when an operator is present, otherwise, the visitor is asked to leave a text message. With Contact At Once, you can track your customers and their conversations which will also help you in managing your leads. You can also add a live video streaming of the vehicle or the product that the visitors shows its interests in making the chat all the more effective.

Contact At Once Features

Contact At Once Technical details

Support Business Hours Online Customer Type Medium Business Small Business
API NA Contact Melbourne,Australia
Deployment SaaS/Web/Cloud Category Live Chat Software

Contact At Once Pricing

Pricing ModelFree Trial , Subscription
How much does Contact At Once cost ?
The pricing for Contact At Once starts at $475.0 per month. Contact At Once has 3 different plans such as - Pro 25 at $475.0 per month, Pro 75 at $675.0 per month and Pro Unlimited at $1100.0 per month. Contact At Once also offers a custom plan based on the customer's request.
Pro Unlimited
$1,100 /Month

Want your team to focus only on the most serious buyers? Let our experts handle every messaging conversation and send those who are ready to buy directly to your best closers without delay.

  • Includes all the Features of Pro Packages
  • Includes the Features of Pro 75 Plan Plus
  • ll with unlimited managed conversations/mo by our professional messaging experts.
Pro 75
$675 /Month

Starting from $675 Per Month.

Get more help with this co-managed solution, from the only webwide chat to secure, integrated texting and increased expert backup to help you respond instantly anytime...across your digital network.

  • Includes all the Pro Packages Features
  • Includes the Features of Pro 25 Plan Plus
  • All with up to 75 managed conversations/mo by our professional messaging experts.
Pro 25
$475 /Month

Starting from $475 Per Month.

Arm your team with the all-in-one messaging platform for webwide chat, secure, integrated texting and just enough expert backup to help them respond instantly, even after-hours...across your digital network:

  • Pro Package Features Includes
  1. Unlimited Chat and Text on Your Site
  2. Dealer-Initiated Text Follow-up
  3. Mobile Apps for Your Team
  4. Hot Opportunity Transfer
  5. Expert Answering Backup
  6. Partner App and Social Site Integration
  7. Video Capabilities
  8. Presence-Aware Tech and Single Sign-On
  9. Robust Reporting
  10. Dedicated Support
  11. 5 Textable Numbers
  12. Tap-to-Text and Responsive Invitations
  13. Multiple Department Setup
  14. CRM Integration
  15. Unlimited Users
  • Connect with shoppers via chat or text from your sites and various OEM sites.
  • Manage messaging from car search/classified ad listings (Autotrader.com, Cars.com, etc.)
  • Integrate with Facebook Messenger and Google My Business messaging.
  • Text-enable your advertising campaigns, from print to TV, Google AdWords and more.
  • Up to 25 managed conversations/mo by our professional messaging experts.

Centralized Enterprise management features were built to help unique customers.

  • Set up a secure, brand-compliant mobile messaging network across all their offices and websites.
  • Instantly transfer live conversations to the location of interest (eliminating we
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Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Contact At Once Reviews

Based on 80 Rating(s)
Rating Distribution
  • 76
  • 4
  • 0
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Daniel H.Source : capterra.com
(Reviewed on 10 January 2019)
Chat Tool on Auto Trader

Pros: This was a relatively easy tool to use to chat with our customers.

Cons: Set us was kind of a pain to set up. I wish it was a little easier to set up and a little more user friendly.

Overall: We used this product on Auto Trader.com It was a little hard to get set up but over all it was relatively easy to use.

Greg C.Source : capterra.com
(Reviewed on 21 December 2018)

Pros: Very easy to get in touch with with customers who we are unable to get in touch with Via cell phones

Cons: I wish it was more compatible with our software.

Source : g2crowd.com
(Reviewed on 18 December 2018)
"Good tool"

What do you like best?

I like how you can have their staff answer the chats during and after hours

What do you dislike?

Having to setup a new user is a pain. I wish I could just login to the tool and send an email with the download link for the new user, instead of having to call. I'm too busy to be on the phone to have them do something that I should be able to use

What business problems are you solving with the product? What benefits have you realized?

answering leads after hours and during times when I am too busy

George M.Source : capterra.com
(Reviewed on 05 December 2018)
Connecting the entire company with our real time customers.

Pros: What I like most about Contact At Once is the way it is easy to use and get used to after getting the necessary tutorials. Another good thing about Contact At Once is the way its tutorials is all over the web. Contact At Once has all the features that help our team to chat effortlessly with out customers.

Cons: For sure, I do not have any dislike about Contact At Once

Overall: Transfer of data into our CRM database is made easy by Contact At Once.

Again, Contact At Once help our team to chat effortlessly and securely in one central and secure place.

Justin F.Source : capterra.com
(Reviewed on 04 December 2018)
Great Software to talk now

Pros: Easy to use and little no issues. You can be up and talking with your customers in minutes. Must have for any Auto Dealer website today.

Cons: I wish it would shut down when you close. If you leave work at night and don't sign out, shows you still online for customers to try and chat with you.

Overall: Good product that is easy to install, use and make easy contact with customers looking for answers and to schedule appointments.

Amanda B.Source : capterra.com
(Reviewed on 14 November 2018)
Amanda's Review

Pros: I like that it sends a copy of the conversation to my email after the conversation is done.

Cons: It was hard for me to tell the difference between the old version and the new version.

Justin F.Source : capterra.com
(Reviewed on 10 October 2018)
Great lead capturing tool

Pros: Easy integration and works well to capture customer information when people are shopping on our website.

Cons: More customization options for the software and more predictive responses.

Overall: Very happy with contact at once.

Verified ReviewerSource : capterra.com
(Reviewed on 12 September 2018)
Nice service for people to reach out to you while shopping online.

Pros: It tends to capture conversations that may otherwise not happen with viewers interacting with our web services.

Cons: Some of the software has issues with ending conversations. We've found if sales people don't have the last word the conversation keeps popping up on us. Trying to end a conversation is sometimes tedious.

Overall: Overall positive. It can be a handful answering phones, emailing customers, texting, and having a chat online while customers are in the store, but nobody complains about being to busy in this industry.

Tim M.Source : capterra.com
(Reviewed on 24 July 2018)
In use across 3 different dealerships, and working like a charm.

Pros: The world doesn't use the telephone much anymore for getting in touch with an auto dealership. They would prefer to text or chat from their mobile device from where ever they may be. ContactAtOnce is a great tool for getting a chat about a specific vehicle on a dealer website. It includes the ability to customize the dealer side of the application so that instead of typing out a long response, you can pick from some preconfigured responses, therefore allowing a salesperson to respond more promptly to questions.

Cons: Some of our sales team wish that there was an integration with something like Grammarly or another spell check/grammar check software so that they are alerted to misspellings or bad grammar.

Verified ReviewerSource : capterra.com
(Reviewed on 19 July 2018)
Great support team

Pros: It's easy to install and customize. You can answer your own chats either on your mobile or computer and can easily switch between the 2.

Cons: Account reps are constantly changing and they don't tell you. It is super frustrating when you need to get anything done.

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Questions on Contact At Once


Which live chat software would be most suitable for an automobile business website?

Answered by Gayatri Pal | 8 months ago

Contact At Once is the best live chat software when it comes to offering its services to an automobile or real estate business website.

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