Home/Live Chat Software/Zendesk Chat/Zendesk Chat AlternativesUpdated on: December 6, 2022
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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Zendesk Chat live chat software that improves customer engagement

Zendesk Chat Alternatives and Competitors

(141 Alternatives found)
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Top 5 Zendesk Chat Alternatives

Zendesk Talk - Call Center Software
90%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zendesk Talk

Feature-rich customer support solution.
(39 Ratings)

Zendesk Talk pricing: Starts at $9.0. Offers Free-forever plan.

What is Zendesk Talk and how does it work?

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. show more

Zendesk Chat vs Zendesk Talk | Zendesk Talk Alternatives
Front - Help Desk Software
94%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Front

Easy and fast help desk software
(1,325 Ratings)

Front pricing: Starts at $19.0. Offers Custom plan.

What is Front and how does it work?

Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc. show more

Zendesk Chat vs Front | Front Alternatives
Verizon Business Messaging - Business Instant Messaging Software
(34 Ratings)

Verizon Business Messaging pricing: Verizon Business Messaging Offers Custom plan.

What is Verizon Business Messaging and how does it work?

Verizon Business Messaging is a simple and reliable way to stay connected to your business. This comprehensive messaging experience lets you securely send, receive, and synchronize messages from multiple Verizon Wireless devices over 4G LTE or WiFi.At Verizon Business Messaging, I like AOL and MSNIM. Another thing I like about Verizon is that you can stay connected to different places. This is great for people who travel a lot as it gives you an uninterrupted connection.Verizon lets you connect more often, faster, and more efficiently without the hassle of slow, tedious emails. You can also install the program on other devices so that everything can be synced at the same time. This allows you to connect these devices to your data network and keep all chats up to date.Feels like a seamless solution for team communication at work. It's also a lightning-fast way to transfer information from one hand to the other. show more

Zendesk Chat vs Verizon Business Messaging | Verizon Business Messaging Alternatives
Intercom - Live Chat Software
98%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Intercom

Helps sales and marketing professionals to acquire customers
(2,278 Ratings)

Intercom pricing: Starts at $59.0. Offers Custom plan.

What is Intercom and how does it work?

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. show more

Zendesk Chat vs Intercom | Intercom Alternatives
Zendesk Support - Help Desk Software
92%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zendesk Support

personalizes customer support solution
(6,218 Ratings)

Zendesk Support pricing: Starts at $49.0.

What is Zendesk Support and how does it work?

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. show more

Zendesk Chat vs Zendesk Support | Zendesk Support Alternatives

Products Similar to Zendesk Chat

Aircall - Contact Center Operations Software

Aircall

Best call center software for you
(847 Ratings)

Aircall pricing: Starts at $30.0. Offers Custom plan.

What is Aircall and how does it work?

Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies. show more

Zendesk Chat vs Aircall | Aircall Alternatives
RingCentral Office - VoIP Providers

RingCentral Office

Get your business-specific communications streamlined in an organised way.
(2,235 Ratings)

RingCentral Office pricing: Starts at $19.99.

What is RingCentral Office and how does it work?

RingCentral Office is a robust communication and collaboration platform that enables seamless communication between in house employees and clients over messages, videos and calls. The platform simplifies users’ workflow by providing them with an easy way to forward team-specific messages, share files and manage tasks on the go. It helps to reduce email clutter by creating dedicated threads and folders for individual teams, projects and topics. Users can even streamline their work by inviting their partners and customers to join in conversations as per need. RingCentral Office also enables employees to make flawless HD quality video and audio calls to individual colleagues, partners or customers. The platform abides by enterprise-grade security without any compromise, to facilitate the proper safety of audio and video calls. RingCentral Office offers 99.999% uptime SLA so that users get to receive maximum calls. Moreover, it even allows real-time integration with appropriate external tools, assuring better decision making. show more

Zendesk Chat vs RingCentral Office | RingCentral Office Alternatives
LiveChat - Live Chat Software
98%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveChat

A feature-rich live chat software
(2,017 Ratings)

LiveChat pricing: Starts at $16.0. Offers Custom plan.

What is LiveChat and how does it work?

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. show more

Zendesk Chat vs LiveChat | LiveChat Alternatives
Crisp - Live Chat Software
97%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Crisp

Chat with your visitors with a personal touch
(144 Ratings)

Crisp pricing: Starts at $25.0. Offers Free-forever plan.

What is Crisp and how does it work?

A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up. show more

Zendesk Chat vs Crisp | Crisp Alternatives
tawk.to - Live Chat Software
97%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

tawk.to

A free and easy way to communicate with your customers
(207 Ratings)

tawk.to pricing: tawk.to Offers Free-forever plan.

What is tawk.to and how does it work?

tawk.to is an intuitive live chat software that helps businesses to connect with their customers through messages. The platform allows users to monitor and chat with the visitors on their website, respond to their support tickets and create a helping environment, empowering customers to find help in a seamless way. Whenever customers buy something, they have some questions in their mind about the products. tawk.to help businesses to offer relevant answers providing an amazing shopping experience. It offers a single place for users to communicate with their customers all over the world. The platform also provides its users with easily identifiable FAQs and knowledgeable articles and shortcuts so they can respond faster. With tawk.to, businesses can see on which page the customer is in real-time. This allows them to strike customers with the information they want in no time. show more

Zendesk Chat vs tawk.to | tawk.to Alternatives
JivoChat - Live Chat Software
97%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

JivoChat

Generate revenue by connecting clients from anywhere
(106 Ratings)

JivoChat pricing: Starts at $13.0. Offers Free-forever plan.

What is JivoChat and how does it work?

JivoChat is specifically built for E-commerce companies to serve as an effective business communication tool. It is the one omnichannel application that comprises emails, live chat, Facebook messaging, dial up calls, everything under one interface. This tool helps users execute live chat on their website, offers chat support to clients on Facebook, dial a phone number in any country, and manage all texts to a company's mail Id. JivoChat offers great customer service experiences as the team can quickly respond to their client's queries. It comprises some pro features, including call transfers, routing, recording, and much more. The instant callback feature enables your potential customers to connect with you to close more deals promptly and easily. Businesses using this tool will never risk a chance of missing a client's reach, and it redirects emails from your company's address to the JivoChat inbox so that that team can reply faster. Overall, JivoChat is highly dedicated to providing the ideal communication solutions for all e-commerce business owners to accelerate their sales and customer retention. show more

Zendesk Chat vs JivoChat | JivoChat Alternatives
Freshchat - Live Chat Software
94%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshchat

Modern messaging software with live chat facility
(265 Ratings)

Freshchat pricing: Starts at $15.0. Offers Free-forever plan.

What is Freshchat and how does it work?

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows. show more

Zendesk Chat vs Freshchat | Freshchat Alternatives
Olark - Live Chat Software
94%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Olark

The ideal chat software for your brand
(729 Ratings)

Olark pricing: Olark Offers Custom plan.

What is Olark and how does it work?

Olark is a live chat software developed to connect the users to the right customers with automated messages and live chatting. It is an easy to use software that enables the user to live chat with the customers to provide a more user-friendly experience. With Olark, the users get features like automated messaging, detailed visitor insights, custom pre-chat surveys, and accurately detailed reporting. It enables you to connect with the right customers at the right time by allowing you to collaborate with your teams and monitor the updates of your lead generation. It additionally provides features for agent scheduling, co browsing, and persistent chatting with your customers. Using Olark, users get a software that can be integrated with other softwares like HubSpot, HelpScout, Groove, Salesforce, Zendesk, and much more. It further enables you to manage knowledge databases, online forms, and visitor targeting. You can also manage shortcut messages and transfers using Olark. The platform provides a free trial version to test and try its features before making the actual purchase apart from a variety of premium plans to choose from. show more

Zendesk Chat vs Olark | Olark Alternatives
Provide Support - Live Chat Software
94%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Provide Support

Enhance Support and Set Up Live Chat in Three Steps
(85 Ratings)

Provide Support pricing: Starts at $8.25. Offers Free-forever plan.

What is Provide Support and how does it work?

Provide Support allows its users to add live chat on their websites and provide instant support to their customers. Users can set up live chat in three steps. It provides a downloadable operator console and a mobile app with a set of audio and visual alerts for any incoming requests. It's possible to view all customer information on one screen, look them up on a map and proactively engage new website visitors. Users can customize the live chat window color to match their website design and add their company greeting message and operator photos. Its chat forms have the functionality to let users collect only the data they need from their users. Live chat can integrate with popular platforms such as WordPress, Magento, Joomla, Shopify, and other leading Content Management Systems (CMS). Provide Support live chat software is available for Mac OS, Windows, Linux, iOS and Android, as well as through a web interface. show more

Zendesk Chat vs Provide Support | Provide Support Alternatives
SnapEngage - Live Chat Software
93%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SnapEngage

Revamp your customer experiences through live chat
(170 Ratings)

SnapEngage pricing: Starts at $16.0. Offers Custom plan.

What is SnapEngage and how does it work?

SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports and make data-driven decisions to offer quality customer experiences. show more

Zendesk Chat vs SnapEngage | SnapEngage Alternatives
Smartsupp - Live Chat Software
93%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Smartsupp

A fully customizable live chat software
(80 Ratings)

Smartsupp pricing: Starts at $10.0. Offers Free-forever plan.

What is Smartsupp and how does it work?

Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically. show more

Zendesk Chat vs Smartsupp | Smartsupp Alternatives
Helpshift - Live Chat Software
93%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Helpshift

MOBILE-FIRST CUSTOMER SERVICE
(369 Ratings)

Helpshift pricing: Helpshift Offers Custom plan.

What is Helpshift and how does it work?

Helpshift is a mobile-first customer service platform. It delivers a tremendous in-app help experience for many of the world's top mobile apps and mobile games. Helpshift pioneered in-app messaging for the support that works like modern mobile messaging apps, ensuring users never leave the app. Using bots, Helpshift can automate up to 90% of user issues, improving response times while reducing costs. All of this is delivered out-of-the-box via a simple, lightweight, and easy to integrate SDK. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family. show more

Zendesk Chat vs Helpshift | Helpshift Alternatives
Comm100 Live Chat - Live Chat Software
93%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Comm100 Live Chat

An ideal customer service software
(143 Ratings)

Comm100 Live Chat pricing: Starts at $29.0. Offers Custom plan.

What is Comm100 Live Chat and how does it work?

Comm100 life chat software is a digital customer engagement solution that helps brands organize their unique combination of a bot, human agent, and self-serve interactions. It is the ultimate solution from sales to frontline marketing service and support that allows businesses to amplify their customer expectations via personalized and efficient engagements through email, SMS, social media, and live chat with a single AI-powered chatbox. Comm 100 live chat solution is all-in-one software to convert website visitors to customers, amplify sales, and improve customer satisfaction. It empowers personalized and genuine customer engagement which websites need the most. Through a website and mobile app, agents can engage more efficiently by opting for powerful tools that include audio, video chat, auto-translation routing, and co-browsing. Users can automate the mundane tasks, such as FAQs, meeting scheduling, and gathering contact information, so their agents and clients can focus on more essential tasks with Comm100. Users additionally get Agent Assist which is a tool that checks in on your interactions, comprehends what visitors are asking, and recommends responses from your knowledge base. show more

Zendesk Chat vs Comm100 Live Chat | Comm100 Live Chat Alternatives
LiveHelpNow - Live Chat Software
93%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveHelpNow

Frame out the best customer support experience for your team
(186 Ratings)

LiveHelpNow pricing: Starts at $9.0.

What is LiveHelpNow and how does it work?

LiveHelpNow is an appropriate customer service management software that helps companies provide adequate support to individual customers through chat, SMS, support ticket and FAQs. The software enables seamless communications between brands and their end-users across multiple mediums as per choice. Moreover, with LiveHelpNow, users can even get the received emails converted into support tickets on the go. It opens additional ways of communication through favourite social media channels, without much of a hassle. LiveHelpNow is an ideal software for call centres. It allows teams to create and manage unlimited workflows, chat portals and related content unique to different brands and individual products. Further, AI-based chatbots made available within the same are capable of handling frequently asked questions besides providing adequate solutions to common issues in real-time. LiveHelpNow also supports targeted engagements, facilitating seamless interaction between online visitors and the agent, leaving a strong impact on the minds of the former. Users can also create and launch pre-chat and post-chat surveys to gain a clear understanding of present business proceedings. show more

Zendesk Chat vs LiveHelpNow | LiveHelpNow Alternatives
HelpCrunch - Live Chat Software
92%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HelpCrunch

Intelligent Customer Communication Platform
(194 Ratings)

HelpCrunch pricing: Starts at $12.0. Offers Custom plan.

What is HelpCrunch and how does it work?

HelpCrunch is a smart communication platform that enables users to turn their prospects into paying customers, drive more sales, and improve the retention rate of existing customers. All this and more is made possible through a rich toolbox of handy tools which include modern live chat, in-app messenger, auto messages, ticketing, and email automation. The features include Live Chat 2.0 that delivers 30 percent conversion improvement over old-fashioned chats. The in-app messenger enables users to talk to their customers and the auto-messaging feature engages new website visitors. The email marketing activities can also be fully automated and a dedicated help desk can be set up to deliver great customer service. The tool engages visitors to highlight the true value of their product and empowers users to track customer data to understand user behavior. Auto messages can be set up that educate customers about the product and initiate up-sell and cross-sell capabilities. show more

Zendesk Chat vs HelpCrunch | HelpCrunch Alternatives
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