Wrrk

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About Wrrk

Deep Dive with Clara AI

At wrrk, believe that every company should have a world-class customer service organization. To make that a reality, it built an on-demand customer service team that provides white-glove support via email, chat, and phone. The team consists of knowledgeable customer service professionals who are dedicated to providing an excellent customer experience for companies of all sizes, from startups to large enterprises.

Pricing

Free Trial Available
Starts at $3.25.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

70%
Reviews

60%
Momentum

60%
Popularity

65%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Modes of Support

Online

Wrrk Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

70%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Wrrk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Platform $3.25 $3.25

$3.25 per ticket

Features

Minimum spend /mo - $500
Contract - Monthly
Email support
Social support
Team location - Global
Management location - USA
Integrations - Core apps
Schedules - Mon - Fri
Standard KPI reporting

Start Free Trial

USA Dedicated $4,200.00 $4,200.00

$4200 per agent

Features

Minimum team size - 5 Agent
Minimum spend /mo - $2400
Contract - Monthly
Email support
Social support
Chat support
Phone support
Dedicated team
Team location - USA
Management location - USA
Integrations - Any apps
Schedules - Custom
Standard KPI reporting
Custom KPI reporting

Start Free Trial

Global Dedicated $2,000.00 $2,000.00

$2000 per agent

Features

Minimum team size - 1 Agent
Minimum spend /mo - $2000
Contract - Quarterly
Email support
Social support
Chat support
Dedicated team
Team location - Philippines
Management location - USA
Integrations - Any App
Schedules - Mon - Fri
Standard KPI reporting
Custom KPI reporting

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 23/12/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Wrrk Pricing

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Wrrk Reviews

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Wrrk FAQs

What is Wrrk used for?

Wrrk is Help Desk Software. Wrrk offers the following functionalities:

Customizable Branding
Ticket Management
Known Issue Management
Contract (SLA Management)

Learn more about Wrrk features.

What are the top alternatives for Wrrk?

Here`s a list of the best alternatives for Wrrk:

Does Wrrk provide API?

No, Wrrk does not provide API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.