Home/Compare/Tidio Chat vs ClickDesk
Updated on: September 15, 2019

Tidio Chat vs ClickDesk

78%
Tidio Chat
(79 Ratings)
49%
ClickDesk
(73 Ratings)
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Tidio Chat
(79 Ratings)
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ClickDesk
(73 Ratings)
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Overview

Summary

Tidio Chat lets you reply to your customers via Live Chat, Messenger or Email all from one place. It lets you add as many operators or agents you want to communicate with your customers. It lets you maintain your visitors list in a systemised manner so that you can make timely follow up with your customers, and viz-a-viz increase your sales. With Tidio, you can customize your widget in a way that reflects your brand. Its multi-language feature ensures that your can converse to the customers in whichever language they prefer. Its compatibility with Android and iOS lets you reply to your customers on the go. Tidio Chat is also available with a free plan which offers all the basic features. ..read more

ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites. ..read more

Features

Agent Scheduling

Alerts (Escalation)

Automated Routing

Call Me Option

Co-Browsing

Community Forums

Contract (SLA Management)

Customizable Branding

Document Storage

Incident Management

Knowledge Base

Knowledge Database

Known Issue Management

Live Chat

Macros (Templated Responses)

Multi-Channel Communication

Offline Form

Persistent Chat

Self Service Portal

Shortcut Messages

Social Media Integration

Surveys & Feedback

Ticket Management

Transfers

Video Chat

Visitor Targeting

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

United Kingdom/ 020 3289 7807

Sunnyvale, CA / 855-452-3375

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Forever Free
Free

A tailor-made communicator for your business.

Up to 3 users for a lifetime

  • Live chat
  • Email integration
  • Messenger integration
  • iOS and Android app
  • Unlimited tracking
  • 3rd Party integrations
Communicator
$15 /Month

Communicate better and faster than ever.

  • For 3 operators ($10 for any further operator)
  • Live Typing-Use Live typing to see what your customers are typing before they even hit the enter key.
  • Live Visitor List-See when visitors are live on your site thanks to a Visitor list. Track which pages they are currently browsing or what country they come from.
Automation
$15 /Month

Convert leads into customers, automatically.

  • For 5000 unique users on your site
  • Recover Abandoned Cart-Send automatic messages every time a cart has been left and win it back.
  • Build Returning Visitors Loyalty-Set up automatic messages with special offers - this is the easiest way to increase your sales.
  • Use Auto Reply when you are around-Set up automatic messages when an operator is busy or just does not reply.
  • Say Hello to new Visitors-Send welcome messages so that new users feel at home.
View Price Page
Free
Free

Free for 10 users

Features

  • 30 chats
  • Handle 25 tickets
  • Audio calling
  • Localization of chat widget
  • Customize basic settings
Lite
$10 /Month
  • $10 /agent/month billed 2 years (33% off)
  • $13 /agent/month billed 1 year (15% off)
  • $15 /agent/month billed Monthly

Features

  • Unlimited Chats
  • 5 Simultaneous chats
  • Complete visitor information
  • Gtalk IM
  • Agent Webchat Panel
  • Chat Transfer
  • Chat Conferencing
  • Unlimited Depts : 3
  • Unlimited Domains : 3
  • Chat History : 3 months
  • Shortcuts and Proactive chats : 5
  • Mobile Ready
  • Social - facebook and twitter
  • Persistent chats
  • Sound Alerts
  • Analytics : Up to 150 visitors
  • Widget Customization
  • Multi Language Support
  • Offline and Prechat form
  • Eye-catchers, offline/online images
  • Browser Phone
  • Audio Calling
  • Video chat
  • Unlimited Tickets : upto 100 tickets
  • Macros
  • Transfer Ticket
  • Import Tickets
  • Tags
  • Canned Response
  • Periodic chat reports
  • Custom Stats Report
  • SLA Report
  • Chat Transcripts(email)
  • 99.5% Uptime and SSL Security
  • Support : Priority Support, Live Chat support, Email/Ticket support
Pro
$17 /Month
  • $17 /agent/month billed 2 yearly (33% off)
  • $22 /agent/month billed yearly (15% off)
  • $ 25 /agent/month billed Monthly

Features

  • Includes features of Lite plan, plus
  • Keystroke Preview
  • Translate Chats
  • Transfer Files
  • Unlimited Depts
  • Unlimited Domains : 5
  • Chat History : 6 months
  • Unlimited Shortcuts and Proactive chats
  • Analytics : Up to 300 visitors
  • Video chat
  • Unlimited Tickets : Up to 500 tickets
  • Ticket Automation
  • CRM Integration and API
  • Change notification email
  • Phone Support
Enterprise
$27 /Month
  • $27 /agent/month billed 2 years (33% off)
  • $34 /agent/month billed 1 year (15% off)
  • $40 /agent/month billed Monthly

Features

  • Includes features of Pro plan, plus
  • Unlimited Simultaneous chats
  • Unlimited Domains
  • Unlimited Chat History
  • Queuing
  • White Label
  • Widget Custom CSS
  • Analytics
  • Dedicated Account Manager
  • Unlimited Tickets
Professional (Team Plan)
$30 /Month
  • $30 /month billed 2 Years (33% off)
  • $39 /month billed Yearly (15% off)
  • $45 /month billed Monthly

No. of Agents : 4

Features

  • Unlimited Chats
  • Unlimited tickets
  • Chat history : 3 months
  • Analytics and Reports : Basic
  • Advanced Webchat
  • Chat Transfer
  • Unlimited Domains
  • Shortcuts and Proactive chats
  • Mobile Ready
  • Social - facebook amd twitter
  • Keystroke Preview
  • Translate Chats
  • Transfer Files
  • Widget customization
  • Language customization
  • Offline and Prechat form
  • Eye-catchers, offline/online images
  • Browser Phone
  • Video chat
  • Audio Calling
  • Unlimited Tickets
  • Ticket Automation
  • Macros
  • Transfer Ticket
  • Import Tickets
  • Tags
  • Canned Response
  • Periodic chat reports
  • Custom Stats Report
  • SLA Report
  • Chat Transcripts(email)
  • Change notification email
  • 99.5% SLA and SSL encryption
  • Support : Live Chat support, Email/Ticket support
Growing Business (Team Plan)
$84 /Month
  • $84 /agent/month billed 2 Years (33% off)
  • $107 /agent/month billed Yearly (15% off)
  • $125 /agent billed Monthly

No. of Agents : 8 agents

Features

  • Includes features of Professional plan, plus
  • Your Branding
  • Chat History : 6 months
  • Chat Conferencing
  • Priority/Agent Levels
  • Advanced Analytics and Reports
  • CRM Integrations and API
Enterprise (Team Plan)
$234 /Month
  • $234 /agent/month billed 2 Years (33% off)
  • $298 /agent/month billed Yearly (15% off)
  • $350 /agent/month billed Monthly

No. of Agents : 15 agents

Features

  • Includes features of Growing Business plan, plus
  • Chat History : 1 year
View Price Page

SCREENSHOTS

View 12 screenshot(s)
View 10 screenshot(s)

INTEGRATIONS

    NA
  • WordPress
  • Joomla
  • Wix
  • OpenCart
  • PrestaShop
  • Weebly
  • Zoho CRM
  • Magento
  • Salesforce
  • Infusionsoft
  • Zendesk Talk
  • Agile CRM
  • Freshbooks