Home/Compare/Tidio Chat vs Zendesk Chat
Updated on: October 17, 2019

Tidio Chat vs Zendesk Chat

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Tidio Chat
(79 Ratings)
76%
Zendesk Chat
(271 Ratings)
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Tidio Chat
(79 Ratings)
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Zendesk Chat
(271 Ratings)
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Overview

Summary

Tidio Chat lets you reply to your customers via Live Chat, Messenger or Email all from one place. It lets you add as many operators or agents you want to communicate with your customers. It lets you maintain your visitors list in a systemised manner so that you can make timely follow up with your customers, and viz-a-viz increase your sales. With Tidio, you can customize your widget in a way that reflects your brand. Its multi-language feature ensures that your can converse to the customers in whichever language they prefer. Its compatibility with Android and iOS lets you reply to your customers on the go. Tidio Chat is also available with a free plan which offers all the basic features. ..read more

Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them triggered messages based on certain types of customer behavior. The analytics features allows you to monitor the volume of your chats, as well as how productive your agents are so you can make adjustments and improvements where necessary. ..read more

Features

Agent Scheduling

Call Me Option

Co-Browsing

Knowledge Database

Offline Form

Persistent Chat

Shortcut Messages

Transfers

Video Chat

Visitor Targeting

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

United Kingdom/ 020 3289 7807

San Francisco, California / 888-670-4887

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Forever Free
Free

A tailor-made communicator for your business.

Up to 3 users for a lifetime

  • Live chat
  • Email integration
  • Messenger integration
  • iOS and Android app
  • Unlimited tracking
  • 3rd Party integrations
Communicator
$15 /Month

Communicate better and faster than ever.

  • For 3 operators ($10 for any further operator)
  • Live Typing-Use Live typing to see what your customers are typing before they even hit the enter key.
  • Live Visitor List-See when visitors are live on your site thanks to a Visitor list. Track which pages they are currently browsing or what country they come from.
Automation
$15 /Month

Convert leads into customers, automatically.

  • For 5000 unique users on your site
  • Recover Abandoned Cart-Send automatic messages every time a cart has been left and win it back.
  • Build Returning Visitors Loyalty-Set up automatic messages with special offers - this is the easiest way to increase your sales.
  • Use Auto Reply when you are around-Set up automatic messages when an operator is busy or just does not reply.
  • Say Hello to new Visitors-Send welcome messages so that new users feel at home.
View Price Page
Lite
Free

Plan Features

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history
Team
$14 /User/Month

Plan Features

  • Chat rating
  • 30-day chat history
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps
Professional
$29 /User/Month

Plan Features

  • Chat rating
  • 30-day chat history
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking
  • Private apps** (requires Support)
Enterprise
$59 /User/Month

Plan Features

  • Chat rating
  • 30-day chat history
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking
  • Private apps** (requires Support)
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support
View Price Page

SCREENSHOTS

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