Home/Live Chat Software/Pure Chat
Updated on: March 20, 2019
What is Pure Chat ?
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Pure Chat - Live Chat Software : SaaSworthy.com
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Pure Chat

Never let your visitors’ queries go unanswered
★★★★★
★★★★★
(428 Ratings) Write Review

Pure Chat is a scalable live chat software that can grow as your business grows. The Pure Chat editor allows you to customize your chat widget the way you want to. The software saves all your chat history, which helps your agents while following up with a particular visitor or customer. Create canned responses so that your agents don’t have to type the same replies again and again. With Pure Chat, you can have unlimited operators and unlimited chats. Its features include Visitor Information & Location Details, FIle Transfer, Chat Alerts, Pre-Chat Infor Form and a lot more.

Pure Chat Features Show All Features

Pure Chat Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Contact Scottsdale, AZ
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Live Chat Software

Pure Chat Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Pure Chat cost ?
The pricing for Pure Chat starts at $29.0 per month. Pure Chat has a single plan - Pro at $29.0 per month. Pure Chat also offers a Free Plan with limited features.
Free
Free

Totally Free Live Chat

  • Unlimited users
  • Unlimited chats
  • Use on 1 website
  • iOS and Android mobile apps
  • Unlimited chat history (transcripts)
  • Advanced widget customization
  • Integrations
  • Engagement Hub
  • File transfer (images, documents, etc.)
  • Security roles (admin, power users and operators)
  • Powerful Operator Dashboard
  • Chat alerts
  • Canned responses
  • Pre-Chat Info Form
  • SSL Security Built In
  • Email Form When Unavailable to Chat
  • Customize Chat Widget with Images
  • Visitor Information and Location Details
  • Operator Availability Schedules
  • Chat Notifications, Including Push to Mobile
  • Show Your Twitter Feed
  • Show Your Location

Pro
$29 /Month
  • Pure Chat PRO plan starts at $29/Month.
  • Unlimited visitor plan starts at $239/Month

Everything in Free Plan Plus

  • Real-time visitor analytics
  • Visitor tracking
  • Unlimited contacts
  • Remove branding
  • Use on unlimited websites
  • Trigger-based actions and alerts
  • Comprehensive account statistics and reports
  • SMS notifications
  • CSV exports for Reports and Contacts
  • Priority support

Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 03/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Pure Chat Reviews

OVERALL RATING
4.5
Based on 428 Rating(s)
Rating Distribution
  • 385
  • 35
  • 6
  • 2
  • 0
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Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 06 March 2019)
"A good chat and with good integration options"

What do you like best?

I like the integration options with a single click, it is easy to use the panel, the client's chat is registered in case you have to answer after the client left the chat

What do you dislike?

PureChat It does not give much time to respond to customers in real time

Recommendations to others considering the product

The best thing is that you have a free trial version for people who have a small business or want to try the service first. It is good to think of all consumers.

What business problems are you solving with the product? What benefits have you realized?

PureChat gave are business an easy way for our clients to ask us a question and respond to them when we get back.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 04 March 2019)
"A good chat for customer service"

What do you like best?

Pure Chat is an excellent live chat solution. Attractive and easy to use. Perfect integration with Zapier and our CRM. The great feature set, even for the free version.

What do you dislike?

Sometimes the waiting time may take a while, and purechat tends to disconnect, is a small detail that I would like to solve

Recommendations to others considering the product

The best is the easy integration with various platforms, it is easy to use, and for people who want to try it, they can use the Free version.

What business problems are you solving with the product? What benefits have you realized?

Good service, support is essential to maintain the relationship with customers and this is very easy to use, a person who does not know much about the subject can perfectly use it without much knowledge.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 01 March 2019)
"Purechat One of the best to start"

What do you like best?

It has a very good user interface, I also think that they have updated this and for the customers, this is appreciated.

What do you dislike?

Sometimes if an agent takes a little time to answer a chat, you can disconnect, I think it's a point to pay more attention.

Recommendations to others considering the product

I think it's the first option that a person or company should use if you like you can update the plan.

What business problems are you solving with the product? What benefits have you realized?

We have been using Purechat a few months ago and the experience has been very good, there is a team of agents who can be attentive to all questions from visitors, you can also exchange files, this is great so far.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 27 February 2019)
"Awesome Functionality"

What do you like best?

Mostly i like the integration features which allows you to combine things. Especially, you can have Pure Chat messages as notifications in Slack and you can integrate it with WHMCS same time.

What do you dislike?

I believe the growth plan could have more than one website.The embedded report could have more statistics than it has.

Recommendations to others considering the product

Use the amazing integration features and mostly the Google Analytics Integration where you can have a completely report about your business in some minutes.

Also i recommend to enable the WHMCS integration

What business problems are you solving with the product? What benefits have you realized?

PureChat provides an excellent environment to design the webchat before you embed it, that helps many customers to design their own layout. Except that, with zapier integrations, you can have integrated solutions with zero coding.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 25 February 2019)
"Purechat la mejor opcion para pequeñas y grades compañias"

What do you like best?

Me encanta la opcion gratis para las personas que recien comienzan con su empresa, despues puedes comprar alguno de los 2 planes existentes a medida que creces.

La notificaciones andan genial, tiene version para IOS y Android que tambien se agradece.

What do you dislike?

Solo permite tener hasta 3 agentes para el soporte con la version gratuita, pero nosotros compramos la de 10 asi que mas que satisfechos.

Recommendations to others considering the product

La integracion es facil, tiene muchas opciones adicionales si compras un plan mejor y ademas los precios son muy buenos, muy contentos con Purechat

What business problems are you solving with the product? What benefits have you realized?

Nos Permite conectar facilmente el soporte por chat remoto en el sitio web, es con esto que estamos atendiendo a nuestros visitantes dia a dia.

Que los usuarios puedan Compartir archivos es muy util.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 24 February 2019)
"Reasonably priced, efficient chat software"

What do you like best?

I really like the ring options because I can always tell which ring is Pure Chat , also the function that allows you to invite other team members into the chat, even from different departments, others can join in on the chat and you can stay in the chat or leave it , it's really great been able immediately to bring others into the chat.

What do you dislike?

While there is a free plan but of course without all the extras, but as far as the paid plan, I really don't like how you are limited to a certain number of SMS notifications. Really would be great if there were a way to share pictures/documents/ via chat. There also has been quiet a bit of lagging/freezing but that may have been on my end.

Recommendations to others considering the product

If pricing and efficient is what you're looking for then I very much recommend Pure Chat and with the free plan Pure Chat offers...you have nothing to lose , only to gain since Pure Chat is an excellent chat software with so many great feautures, a great tool to interact with others!

What business problems are you solving with the product? What benefits have you realized?

Very beneficial to be able to see when a client is logged in and being able to to make sure they have received all the correct information and being able to save and send a copy of a conversation is also very helpful.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 15 February 2019)
"customer service with pure chat "

What do you like best?

real time action when talking to clients ,simple esay to use ,pop up chat

What do you dislike?

slow reaction time when answering but Im not sure if that has to do with internet speed or a tech issue ...otherwise it really doesnt have to many defects

Recommendations to others considering the product

Its simple easy to set up and will give you a unique way to interact with clients b + software in my eyes

What business problems are you solving with the product? What benefits have you realized?

live interaction with clients to resolve issues in timely manner ,easy to respond to your clients giving you the ability to resolve issues or concerns or just questions

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 13 February 2019)
"Decent software but could use improvement"

What do you like best?

one thing I like best about the software is how easy it is to communicate with people who are seeking help and how easily they are able to understand

What do you dislike?

one thing I dislike about the software that is too limited and communication and could have upgraded forms of improvement that what facilitate the user in finding an answer

What business problems are you solving with the product? What benefits have you realized?

The problem is we are solving is through retail clients that are asking questions multiple times an hour, the benefits I realized is ease of access of all the potential buyers and clients

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 11 February 2019)
"The chat that will change your way of thinking and writing"

What do you like best?

Pure Chat, is a 100% free chat, complement of Live, for WordPress. One of its great advantages are its unlimited chats and three users completely free. All customizations of chat widgets, transcription history, e-mail forms when this is not available, activators, among other positive aspects.

You can customize any part of the chat box, with unlimited colors, eye-catching animations and custom images available. Beyond the eyes, Pure Chat is also a very capable live chat tool. The functionality includes powerful analytics, multiple chat management and proactive chat activators.

What do you dislike?

The main negative aspect of this application is that without Internet we can not access. A more typical aspect of the application is that we only have a maximum of three users, if we need more, we must buy them. The versatility in its infinite colors for chat boxes makes the application lack sobriety and seriousness, a negative factor if we use it in a private company.

Recommendations to others considering the product

Practical, simple and dynamic chat to interact with anyone, at any time.

What business problems are you solving with the product? What benefits have you realized?

We are in obtaining the maximum benefit of this super application. As it is in the network that is accessed, it is very innovative and it is not necessary to download a program that occupies space, we only need internet and that's it.

As it is a new application, we are taking full advantage of it so that in the future it will position itself as its great competitors, and be used by many more people, who are looking for something innovative, familiar, practical and simple.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 31 January 2019)
"The best free chat software!"

What do you like best?

I just love PureChat! First of all, I love that it's free (I mean, who wouldn't like that). The free version has just enough features for our use. It lets you customize a lot of things like the chat box appearance, the option to have questions emailed, mobile vs desktop appearance, etc. You can have as many staff members as you need and easily invite them via email so they can login on their own page. You can set up canned responses so you're always ready. Transcripts of each chat are available so you can review and follow up as needed. You can easily put the chat on any website with a simple code they provide and you manage it all on their platform. So easy! Their support is also really helpful.

What do you dislike?

I haven't run into much I dislike about PureChat. One thing that would be nice is the ability to be able to email users back through the platform with your own email. As it stands now, you have to copy their email address and question and email them back through your own email platform.

Recommendations to others considering the product

I would say - GO FOR IT. Use the free version and check it out. There is absolutely nothing to lose. In my opinion, there is nothing you really need in the paid-for versions. The free version is where it's at!

What business problems are you solving with the product? What benefits have you realized?

We are able to provide virtual reference to our patrons on our website. This is an innovation for us and a step in the right direction.

...more
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Videos on Pure Chat Youtube Official Channel

Pure Chat Screenshots

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Pure Chat screenshot: Search contacts
Pure Chat screenshot: Customize chat box and fields
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Pure Chat screenshot: Search contacts
Pure Chat screenshot: Customize chat box and fields

Pure Chat Awards

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com