Pure Chat is a scalable live chat software that can grow as your business grows. The Pure Chat editor allows you to customize your chat widget the way you want to. The software saves all your chat history, which helps your agents while following up with a particular visitor or customer. Create canned responses so that your agents don’t have to type the same replies again and again. With Pure Chat, you can have unlimited operators and unlimited chats. Its features include Visitor Information & Location Details, FIle Transfer, Chat Alerts, Pre-Chat Infor Form and a lot more.
|Support||Business Hours Online||Customer Type||Large Enterprises Medium Business Small Business|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS||Category||Live Chat Software|
Totally Free Live Chat
Everything in Free Plan Plus
Disclaimer: The pricing details were last updated on 03/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Pros: Pure chat helps to manage my inventory of connections and allows for easy communication between myself and my customers. Not only do they have all of the standard features of a web-based chat service, but most of these features come included in the free version. The advance "pay-for-play" service has much more advanced features, so it's worth giving it a try.
Cons: As my database of customers grows, it has become a little difficult to manage this catalog of people using Pure Chat's mobile option. I think pure chat could use some more updating in terms of automation. Using a few simple triggers I think the service could become exactly what I need, but for now, my inventory of customers is simply to large to manage on pure chat. It would be very effective for small to midsize companies.
Pros: I thought Pure chat would take my customer service to the next level and it did just that. I'm available at all times to visitors to my site in real-time. It's user-friendly and it took only a few minutes to set-up. This app has assisted me in converting visitors into customers and has helped increase sales.
Cons: I find that the mobile version of Pure Chat has some connectivity issues. It will disconnect during a live chat with a visitor. At the moment, the desktop application is the most reliable for me.
Pros: Easy to use, convenient, great for both employees and customers
Cons: Nothing! Using this software is so great!
Pros: What I like is that this software is very easy to use, it is very friendly. I feel it is more a software for start businesses. Also, it integrates with tools that we use everyday so that is very good.
Cons: There is nothing I have to say that I liked the least about this software.
The responses come instantly, there is no lag. live chat solution for small to mid-sized teams and is now being offered to everyone for FREE!
I miss the emojis! But it is very professional. I also dislike that you have to constantly log in after every session.
Just being able to instantly connect with teamworkers.
Live chat is available on Apple AND android devices!
Live chat sometimes has minor glitches and logs you out
Able to chat with multiple people at one time
Pros: The software was pretty easy to install on the website and select different branding tweaks
Cons: The mobile app has a few bugs that need to be ironed out, had issues of being logged me out
Pros: Pure Chat is a program that I think would be invaluable to a company in any industry! It has so many features, is so customizable, and works with many different platforms.
Cons: Honestly, I haven't found anything I don't like about Pure Chat yet!
Overall: Just an A+ software. Improves external communication immensely.
Pros: Very easy to use. Tried it in my photography website which was developed using wordpress. You can get a free version to try it our. it is really worth it. It also has a very user friendly interface. It allows you to customize the chatbox, manage teams and also to obtain reports.
Cons: chat notifications sometimes takes time. It also does not log you out, even with sometime of in activity. Needs improvements.
Overall: Overall, with some improvements and added features and functions, this could be one of the best softwares available in the market.
Pros: The online on demand chat solution that Pure Chat provides in very valuable in ensuring that we are able to connect to customers on demand.
Cons: I have sometimes noticed a lag from when a new request for chat was sent to when the notification appeared and so think that is one of the opportunities for improvement.
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