Home/Live Chat Software/Pure Chat
Updated on: December 10, 2019
What is Pure Chat ?
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Pure Chat - Live Chat Software : SaaSworthy.com
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Pure Chat

Never let your visitors’ queries go unanswered
(239 Ratings) Write Review

Pure Chat is a scalable live chat software that can grow as your business grows. The Pure Chat editor allows you to customize your chat widget the way you want to. The software saves all your chat history, which helps your agents while following up with a particular visitor or customer. Create canned responses so that your agents don’t have to type the same replies again and again. With Pure Chat, you can have unlimited operators and unlimited chats. Its features include Visitor Information & Location Details, FIle Transfer, Chat Alerts, Pre-Chat Infor Form and a lot more.

Pure Chat Awards

Highly Rated
Fastest Growing

Pure Chat Features Show All Features

Pure Chat Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Scottsdale, AZ
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Live Chat Software

Pure Chat Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Pure Chat cost ?
The pricing for Pure Chat starts at $49.0 per user per month. Pure Chat has 2 different plans such as - Growth at $49.0 per user per month and Pro at $99.0 per user per month. Pure Chat also offers a Free Plan with limited features.


  • Unlimited Chats
  • Advanced Widget Customization
  • All Integrations
  • Engagement Hub
  • iOS and Android Mobile Apps
  • Security Roles (Admin, Power Users and Operators)
  • Unlimited Chat History Transcripts
  • Canned Responses
  • Chat Notifications
  • File Transfer
  • Trigger-Based Actions and Alerts
  • Maximum Websites : 1
  • Users/Operators Included : 3
$39 /User/Month
Billed Yearly

Additional Users :

$13 per Month billed Yearly

$15 per Month billed Monthly


  • Includes features of Free plan, plus
  • Realtime Analytics
  • Visitor Tracking
  • Remove Pure Chat Branding
  • Comprehensive Account Statistics and Reports
  • CSV exports for Reports and Contacts
  • Priority Support
  • SMS Notifcations : 100
  • Users/Operators Included : 4
$79 /User/Month
Billed Yearly

Additional Users :

  • $8 per Month billed Yearly
  • $10 per Month billed Monthly


  • Includes features of Growth plan, plus
  • SMS Notifcations : 1000
  • Max Websites : Unlimited
  • Users/Operators Included : 10
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Disclaimer: The pricing details were last updated on 03/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Pure Chat Reviews

Based on 239 Rating(s)
Rating Distribution
  • 193
  • 29
  • 6
  • 11
  • 0
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K V Shashi DASSource : play.google.com
(Reviewed on 21 August 2019)

excellent app

Alessandro mazzocchiSource : play.google.com
(Reviewed on 20 August 2019)

best experience

Mai MiraSource : play.google.com
(Reviewed on 19 August 2019)

The app is great however currently it stopped sending notifications when I'm online and then I just find missed chats sent on the email.. I have no power saving options on. And I have to re install it several times for it to work..

Jasvinder SinghSource : play.google.com
(Reviewed on 18 August 2019)

It has been 1 hour since it is verifying the website and it is still verifying. I can't sign up in the Android app. It keep asking to fill out all fields, though each field is filled.

Tom PoulsenSource : play.google.com
(Reviewed on 17 August 2019)

Great product... reasonable prices

Smatec TeamSource : play.google.com
(Reviewed on 15 August 2019)


Ibrahim AbdulraheemSource : play.google.com
(Reviewed on 08 August 2019)

Simple and easy to use

PeytonSource : financesonline.com
(Reviewed on 04 August 2019)
Great for ecommerce!


What are the best aspects of this product?

If you want an easy and straightforward chatting solution, then I highly recommend that you use Pure Chat. I didn’t waste time figuring out complicated algorithms as one would do in other live chat tools. With this, I was able to get to work right away.

What aspects are problematic or could work better?

Loading time can be quite long—but these don’t happen all the time.

What specific problems in your company were solved by this product?

Now, I’ve been able to respond to concerns and questions from my customers more quickly. This has really boosted my relationship with them.

Are you a current user of this product?


Bluesilver Promotional Products Merchandise ApparelSource : play.google.com
(Reviewed on 29 July 2019)

works well

Source : g2crowd.com
(Reviewed on 29 July 2019)
"pure chat"

What do you like best?

i have nothing to like in this software.

What do you dislike?

the software make it so hard for me as am used it on my phone as it does not stay for long with the battery allowing no communication after some time i prefer other software out there.

Recommendations to others considering the product:

i don't recommend this software.

What problems are you solving with the product? What benefits have you realized?

I came across Pure Chat through a series of online searches to locate a viable solution for one of my clients operating from their WordPress website. I located various solutions, but liked the ease of use and integration with their website much more than the others. If you operate multiple websites, Pure Chat's Pro subscription allows you manage multiple websites from one acount.

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Videos on Pure Chat Youtube Official Channel

Pure Chat Screenshots

Pure Chat screenshot: Search contacts
Pure Chat screenshot: Customize chat box and fields
Pure Chat screenshot: Search contacts
Pure Chat screenshot: Customize chat box and fields

Pure Chat Integration

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