What do you like best?
Spiraldesk has a fast ticket management system. The best thing is its instant chat function that allows more effective communication with customers. I can also create customizable reports and generate them in PDF files. Fortunately its price is incredible economic.
What do you dislike?
The service of adding tickets falls on occasions, which is disappointing, because that service depends on customers entering their incidents. Fortunately, customer service solves it quickly.
Recommendations to others considering the product:
This tool is easy to use and learn. The platform enjoys reliability and speed. In general, your ticket system will reduce your response time and also reduce the amount of tickets entering the platform. I recommend the acquisition of this product.
What problems are you solving with the product? What benefits have you realized?
In Spiraldesk work, it helps us to manage the incidents in a certain time, to keep our customers satisfied. Its good tracking features and support channels make our responses fast and transparent. It has also benefited its price, because it is well below the other options in the market.