Home/Help Desk Software/Spiraldesk
Updated on: October 15, 2021

What is Spiraldesk ?

Spiraldesk - Help Desk Software
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Spiraldesk

Web-based True Multi-brand Helpdesk
(1 Ratings) Write Review

Spiraldesk is a dedicated web-based helpdesk for the customer service department that helps them execute seamless communication with other business domains. This includes multiple entities such as profit centers, locations, products, or even brands. This acts as a holistic and centralized unit that connects multiple disparate business units together that have the same top management. Hence, users can monitor customer service verticals in each entity. All CRMs modules of varying business units can also be connected together. Users can classify their tickets on the basis of brands, companies, products, locations, or even clients. Then by using custom ticket filters, they can access each of them through a web interface. Tickets can even be auto-tagged on the basis of their subject, content, customers, and more. Additional event-based notifications can also be created with placeholders for each brand. Every user-defined brand also receives its own while labeled support portal.

Spiraldesk Features Show All Features

Spiraldesk Technical details

Support Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Kochi, India / 0091-484-2425257
Deployment SaaS/Web/Cloud Mobile - Android Category Help Desk Software

Spiraldesk Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Lite
Free

Lifetime Free for One Agent, One Brand and One Department

Features

  • Email Channel
  • Ticket Filters
  • Knowledge Base
  • Custom Notifications

Curl
$10 /Month
Billed Yearly

$10 per Agent per Month billed Annually

$12 per Agent per Month billed Monthly

Upto 3 Brands and 10 Departments

Features

  • Includes features of Lite plan, plus
  • Social Media Integrations
  • Work Flow And Automation
  • Multiple Products/Brand
  • Ticket Time Tracking
  • Email Whitelisting and Blacklisting
  • Ip Whitelisting and Blacklisting
  • Automatic Tagging
  • Brand Specific Agent Signatures
Radial
$17 /Month
Billed Yearly

$17 per Agent per Month billed Annually

$20 per Agent per Month billed Monthly

Upto 10 brands and 25 departments

Features

  • Includes features of Curl plan, plus
  • Whitelabelled Portals
  • Unlimited Ticket Filters
  • SSL Enabled Portals
  • Agent Collision
  • Web Forms
  • Custom Attachment Store
  • Ticket List Export
  • REST API
Elegant
$26 /Month
Billed Yearly

$26 per Agent per Month billed Annually

$30 per Agent per Month billed Monthly

Unlimited Brands and Unlimited Departments

Features

  • Includes features of Radial plan, plus
  • Free SSL Certificates upto 5 Portals
  • Unlimited Temporary Agents
  • Email to Notes
  • Customer Isolation for Brands
  • Unlimited Agent Roles
  • Customer Mobile App
  • Custom Ticket Feilds
  • Unlimited Ticket Subscribers
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Disclaimer: The pricing details were last updated on 08/04/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Spiraldesk pricing.

Spiraldesk FAQs

Spiraldesk is Help Desk Software. Spiraldesk offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about Spiraldesk features.

Yes, Spiraldesk provides API.

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Spiraldesk Reviews

OVERALL RATING
4
Based on 1 Rating(s)
Rating Distribution
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  • 100 %
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Oscar A
Oscar ASource : g2crowd.com
(Reviewed on 24 August 2019) "Spiraldesk is a great support tool to provide timely responses to customers"

What do you like best?

Spiraldesk has a fast ticket management system. The best thing is its instant chat function that allows more effective communication with customers. I can also create customizable reports and generate them in PDF files. Fortunately its price is incredible economic.

What do you dislike?

The service of adding tickets falls on occasions, which is disappointing, because that service depends on customers entering their incidents. Fortunately, customer service solves it quickly.

Recommendations to others considering the product:

This tool is easy to use and learn. The platform enjoys reliability and speed. In general, your ticket system will reduce your response time and also reduce the amount of tickets entering the platform. I recommend the acquisition of this product.

What problems are you solving with the product? What benefits have you realized?

In Spiraldesk work, it helps us to manage the incidents in a certain time, to keep our customers satisfied. Its good tracking features and support channels make our responses fast and transparent. It has also benefited its price, because it is well below the other options in the market.

...more

Videos on Spiraldesk

Spiraldesk : The true multi-brand Helpdesk
Spiraldesk : The true multi-brand Helpdesk
spiraldesk final

Spiraldesk Screenshots

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