Spiraldesk is a dedicated web-based helpdesk for the customer service department that helps them execute seamless communication with other business domains. This includes multiple entities such as profit centers, locations, products, or even brands. This acts as a holistic and centralized unit that connects multiple disparate business units together that have the same top management. Hence, users can monitor customer service verticals in each entity. All CRMs modules of varying business units can also be connected together. Users can classify their tickets on the basis of brands, companies, products, locations, or even clients. Then by using custom ticket filters, they can access each of them through a web interface. Tickets can even be auto-tagged on the basis of their subject, content, customers, and more. Additional event-based notifications can also be created with placeholders for each brand. Every user-defined brand also receives its own while labeled support portal.
Pricing
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Unique Features
Concurrent Calling
Allows to place more calls simultaneously without reducing call quality.AI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Multi-language Support
Available in multiple languages to support global customersStandard Features
Free Trial
Available
Pricing Options
Freemium ( Limited Features )
Premium Plans ( Subscription )
Pricing Plans
Lite Free
Lifetime Free for One Agent, One Brand and One Department
Features
Curl $10.00 $12.00 per month
$10 per Agent per Month billed Annually
$12 per Agent per Month billed Monthly
Upto 3 Brands and 10 Departments
Features
Radial $17.00 $20.00 per month
$17 per Agent per Month billed Annually
$20 per Agent per Month billed Monthly
Upto 10 brands and 25 departments
Features
Elegant $26.00 $30.00 per month
$26 per Agent per Month billed Annually
$30 per Agent per Month billed Monthly
Unlimited Brands and Unlimited Departments
Features
Screenshots of Vendor Pricing Page
Disclaimer: The pricing details were last updated on 08/04/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about Spiraldesk Pricing.
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Spiraldesk : The ...
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What is Spiraldesk used for?
Spiraldesk is Help Desk Software. Spiraldesk offers the following functionalities:
Learn more about Spiraldesk features.
What are the top alternatives for Spiraldesk?
Here`s a list of the best alternatives for Spiraldesk:
Does Spiraldesk provide API?
Yes, Spiraldesk provides API.
Vendor Details
Kochi, India Founded : 2015Contact Details
0091-484-2425257
https://www.g2.com/products/spiraldesk/reviews
Social Media Handles
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