Smartsupp Reviews

User Rating

4.7/5 (Based on 598 Ratings)

Rating Distribution

Excellent
75.6%
Very Good
20.6%
Average
2.7%
Poor
0.3%
Terrible
0.8%

User Sentiments

Ease of Use, Mobile App Functionality, Customer Communication, Chatbot Functionality

Limited Integrations, High Pricing, Lack of Customization, Occasional Technical Issues

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Review Summary

Overall, users appreciate Smartsupp's user-friendly interface, ease of setup, and helpful live chat features. The ability to monitor website visitors, send proactive messages, and collect customer feedback is highly valued. However, some users have reported occasional technical glitches, limited customization options, and challenges with integrating the platform with specific e-commerce platforms. Additionally, the pricing structure may not be suitable for businesses with limited budgets.

Pros

Offers live chat, chatbots, and ticketing system for efficient customer support.
Easy to set up and use with customizable chatbots and canned responses.
Integration with popular ecommerce platforms and CRM systems for seamless communication.
Affordable pricing plans with a free trial to test the service before purchase.

Cons

Limited reporting and analytics features compared to more advanced live chat solutions.
Occasional technical issues and downtime reported by some users.
Lacks advanced features like screen sharing and cobrowsing for more complex customer interactions.
Fewer integrations with thirdparty apps compared to some competing live chat platforms.

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Reviews

Emmanuel Chidubem

July 13, 2024 Source: Trustpilot.com

smartsupp has been the best live chat i…

smartsupp has been the best live chat i ve ever used. Belive me when i say i ve used alot of live chats.

Petr Simon

April 3, 2024 Source: Trustpilot.com

The extension is very easy to use

The extension is very easy to use. The installation is easy and it works just great.

Global TradeSphere

March 24, 2024 Source: Trustpilot.com

Excellent

Excellent services

Adrian

March 7, 2024 Source: Trustpilot.com

Very nice and powerful client magnet.🧲

Jiří Karabec

March 7, 2024 Source: Trustpilot.com

Smartsupp for ever

I like smartsupp, easy to implement, easy to customize, easy to use and time saving. Customers love it and we are busy answering inquisitive questions.

Go Spain

March 4, 2024 Source: Trustpilot.com

Seamless communication at its best: a review of Smart App

I recently started using the "Smart App" for my daily communications, and I must say, my experience has been exceptionally positive. There are a few key aspects that I believe the company is doing incredibly well, contributing significantly to my great experience.

Firstly, the user interface of the app is both intuitive and sleek. It's clear that the design team has put a lot of thought into making the navigation seamless, which significantly enhances the user experience. The ease of finding and using features without having to navigate through complex menus is a huge plus.

Secondly, the reliability of the service is commendable. In my time using the app, I've encountered minimal downtime, and messages are delivered promptly without delays. This reliability is crucial for real-time communication, and "Smart App" excels in this regard.

Another area where "Smart App" shines is in its commitment to user privacy and security. The end-to-end encryption feature gives me peace of mind, knowing that my conversations are secure and private. It's evident that the company prioritizes the safety of its users, which is incredibly important in today's digital age.

Furthermore, the customer support team deserves a shoutout. On the few occasions that I've reached out with questions, the responses have been quick, informative, and genuinely helpful. It's great to see a company that values its users and is dedicated to providing excellent support.

If I were to suggest an area for improvement, it would be the addition of more customizable features, such as themes and notification sounds. This would allow users to personalize their experience even further.

Overall, my experience with the "Smart App" has been great, thanks to its user-friendly design, reliability, commitment to security, and excellent customer support. I'm excited to see how the app will continue to evolve and improve in the future.

Patrik

March 3, 2024 Source: Trustpilot.com

The best so far

The best so far, it has helped me mange my way through the process of getting in touch with my customers easily

Alex Familiar

March 3, 2024 Source: Trustpilot.com

Smartsupp is a solid choice for…

Smartsupp is a solid choice for businesses looking to enhance customer support and engagement on their website. Its user-friendly interface and valuable features make it a popular option in the live chat software market.

krypt

March 3, 2024 Source: Trustpilot.com

It's a very good one

Date of experience: March 03, 2024

Martina

March 2, 2024 Source: Trustpilot.com

I like that the app saves a lot off…

I like that the app saves a lot off time. AI is great tool. I feel more connected with our customers.

Smartsupp Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Smartsupp?

Review Summary

Pros

Cons

Emmanuel Chidubem

Petr Simon

Global TradeSphere

Adrian

Jiří Karabec

Go Spain

Patrik

Alex Familiar

krypt

Martina

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