Home/Compare/Crisp vs Intercom
Updated on: November 27, 2020

Crisp vs Intercom

96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Crisp Live Chat Software
(101 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Intercom Live Chat Software
(2046 Ratings)
Visit Website Visit Website
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96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Crisp Live Chat Software
(101 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Intercom Live Chat Software
(2046 Ratings)
Visit Website Visit Website

Overview

Summary

A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up. ..read more

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. ..read more

Features

Agent Scheduling

Call Me Option

Co-Browsing

Knowledge Database

Offline Form

Persistent Chat

Shortcut Messages

Transfers

Video Chat

Visitor Targeting

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

France

San Francisco, CA / +1 877-595-5175

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Basic
Free
  • Free Forever
  • 2 agents included
  • 30 days history
  • Livechat
  • Mobile Apps

Pro
$25 /User/Month

$25 Per Month Per Team

  • 4 agents included
  • Unlimited History
  • Automated triggers
  • Integrations
  • Team Inbox Features

Unlimited
$95 /User/Month

$95 Per Month Per Team

  • Unlimited agents
  • MagicBrowse
  • Campaigns
  • Auto-Replies
  • Knowledge Base

View Price Page
Essential
$87 /Month

Plan Features

  • Business Messenger
  • Customer Data Insights
  • Robust Reporting
  • Email and Chat
  • Send targeted messages — emails, chats, and push notifications
  • User Behaviour Analytics
Pro
$153 /Month

Plan Features

  • Business Messenger
  • Customer Data Insights
  • Robust Reporting
  • Email and Chat
  • Send targeted messages — emails, chats, and push notifications
  • User Behaviour Analytics
  • Customized Chat Workflows
  • Automate multi-touch campaigns
  • Version Control (who can chat with you)
Premium
Custom

Plan Features

  • Business Messenger
  • Customer Data Insights
  • Robust Reporting
  • Email and Chat
  • Send targeted messages — emails, chats, and push notifications
  • User Behaviour Analytics
  • Customized Chat Workflows
  • Automate multi-touch campaigns
  • Version Control (who can chat with you)
  • Custom Bots
  • Team Performance Reports
  • Marketing Campaigns
  • Set, track, and see reports on internal or external SLAs
View Price Page

SCREENSHOTS

Crisp Screenshots
View 5 screenshot(s)
Intercom Screenshots
View 4 screenshot(s)

INTEGRATIONS

    NA
  • WordPress
  • Mixpanel
  • Trello
  • Slack
  • MailChimp

ALTERNATIVES

Top alternatives to Crisp

Intercom
tawk.to
Drift
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JivoChat

Top alternatives to Intercom

Zendesk Chat
Drift
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Crisp
LiveChat