Home/Live Chat Software/Intercom/Intercom AlternativesUpdated on: December 7, 2022
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Intercom Helps sales and marketing professionals to acquire customers

Intercom Alternatives and Competitors

(140 Alternatives found)
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Top 5 Intercom Alternatives

Freshchat - Live Chat Software
94%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshchat

Modern messaging software with live chat facility
(265 Ratings)

Freshchat pricing: Starts at $15.0. Offers Free-forever plan.

What is Freshchat and how does it work?

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows. show more

Intercom vs Freshchat | Freshchat Alternatives
Zendesk Talk - Call Center Software
90%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zendesk Talk

Feature-rich customer support solution.
(39 Ratings)

Zendesk Talk pricing: Starts at $9.0. Offers Free-forever plan.

What is Zendesk Talk and how does it work?

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. show more

Intercom vs Zendesk Talk | Zendesk Talk Alternatives
Freshdesk - Help Desk Software
95%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshdesk

Redefining your customer support
(5,374 Ratings)

Freshdesk pricing: Starts at $15.0. Offers Free-forever plan.

What is Freshdesk and how does it work?

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. show more

Intercom vs Freshdesk | Freshdesk Alternatives
Drift - Conversational Marketing Software

Drift

Engage with your customers in real-time and get your revenues scaled up
(922 Ratings)

Drift pricing: Drift Offers Free-forever and Custom plan.

What is Drift and how does it work?

Drift is a revenue acceleration platform, helping companies enhance their revenue, sales and productivity levels. Organisations also get to deliver personalised experiences to individual customers by bringing their go-to-market teams together. This way, they get to enhance the outreach of their brand and shorten the sales cycle as well. Over 50,000+ businesses from all around the globe use Drift to generate a qualified pipeline in real-time. Brands get to connect with their buyers over voice, chat, video and email to accelerate the revenues. Moreover, integration facilities offered by Drift helps brands engage their website visitors in real-time, providing personalised experiences accordingly. Timely notification offered by the platform helps organisations engage with their target accounts and never miss out on anything. Lastly, organisations can also rely on the particular to enhance their revenues without increasing the headcounts in a refreshingly frictionless manner. show more

Intercom vs Drift | Drift Alternatives
Help Scout - Help Desk Software
96%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Help Scout

Keep your customers happy with the integrated service tool
(741 Ratings)

Help Scout pricing: Starts at $20.0.

What is Help Scout and how does it work?

Help Scout is an all in one customer service platform that helps small businesses, growing startups and non-profit organisations to manage customer relationships. The platform provides a shared space to all customers where they can receive information through emails. Businesses can post helpful articles on their website so that customers can resolve problems on their own. Integrated live chat sessions with customers help businesses collect feedback and make further strategies accordingly. Help Scout also maintains reports about relevant business operations. Users can filter, export and access the information within a couple of clicks. The platform allows users to integrate 50+ tools from their everyday use into the workflow, making it more efficient and familiar. To ensure appropriate protection, Help Scout uses advanced security features like SSO, SAML authentication, IP address restriction and HIPAA compliance. Help Scout aims to empower businesses with tools that can help people in the most humane way possible. show more

Intercom vs Help Scout | Help Scout Alternatives

Products Similar to Intercom

HubSpot CRM - CRM Software
91%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HubSpot CRM

Solve your CRM functions for free
(10,374 Ratings)

HubSpot CRM pricing: Starts at $45.0. Offers Free-forever plan.

What is HubSpot CRM and how does it work?

A forever-free customer relationship management software that provides solution to all your CRM needs. HubSpot CRM automates the tasks for your sales people which allows more work with less data entry. The interactions are tracked down automatically and a separate visual dashboard displays deals for total visibility. Now handle upto 1,000,000 contacts, users and storage without any expiration date all of it without paying a penny. With Hubspot CRM, you can also send emails in a personalized sequence which is delivered as per the schedule you set. Get notified whenever any lead opens your email so that you know how to follow-up with that particular lead. show more

Intercom vs HubSpot CRM | HubSpot CRM Alternatives
LiveChat - Live Chat Software
98%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveChat

A feature-rich live chat software
(2,017 Ratings)

LiveChat pricing: Starts at $16.0. Offers Custom plan.

What is LiveChat and how does it work?

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. show more

Intercom vs LiveChat | LiveChat Alternatives
Crisp - Live Chat Software
97%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Crisp

Chat with your visitors with a personal touch
(144 Ratings)

Crisp pricing: Starts at $25.0. Offers Free-forever plan.

What is Crisp and how does it work?

A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up. show more

Intercom vs Crisp | Crisp Alternatives
tawk.to - Live Chat Software
97%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

tawk.to

A free and easy way to communicate with your customers
(207 Ratings)

tawk.to pricing: tawk.to Offers Free-forever plan.

What is tawk.to and how does it work?

tawk.to is an intuitive live chat software that helps businesses to connect with their customers through messages. The platform allows users to monitor and chat with the visitors on their website, respond to their support tickets and create a helping environment, empowering customers to find help in a seamless way. Whenever customers buy something, they have some questions in their mind about the products. tawk.to help businesses to offer relevant answers providing an amazing shopping experience. It offers a single place for users to communicate with their customers all over the world. The platform also provides its users with easily identifiable FAQs and knowledgeable articles and shortcuts so they can respond faster. With tawk.to, businesses can see on which page the customer is in real-time. This allows them to strike customers with the information they want in no time. show more

Intercom vs tawk.to | tawk.to Alternatives
JivoChat - Live Chat Software
97%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

JivoChat

Generate revenue by connecting clients from anywhere
(106 Ratings)

JivoChat pricing: Starts at $13.0. Offers Free-forever plan.

What is JivoChat and how does it work?

JivoChat is specifically built for E-commerce companies to serve as an effective business communication tool. It is the one omnichannel application that comprises emails, live chat, Facebook messaging, dial up calls, everything under one interface. This tool helps users execute live chat on their website, offers chat support to clients on Facebook, dial a phone number in any country, and manage all texts to a company's mail Id. JivoChat offers great customer service experiences as the team can quickly respond to their client's queries. It comprises some pro features, including call transfers, routing, recording, and much more. The instant callback feature enables your potential customers to connect with you to close more deals promptly and easily. Businesses using this tool will never risk a chance of missing a client's reach, and it redirects emails from your company's address to the JivoChat inbox so that that team can reply faster. Overall, JivoChat is highly dedicated to providing the ideal communication solutions for all e-commerce business owners to accelerate their sales and customer retention. show more

Intercom vs JivoChat | JivoChat Alternatives
Olark - Live Chat Software
94%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Olark

The ideal chat software for your brand
(729 Ratings)

Olark pricing: Olark Offers Custom plan.

What is Olark and how does it work?

Olark is a live chat software developed to connect the users to the right customers with automated messages and live chatting. It is an easy to use software that enables the user to live chat with the customers to provide a more user-friendly experience. With Olark, the users get features like automated messaging, detailed visitor insights, custom pre-chat surveys, and accurately detailed reporting. It enables you to connect with the right customers at the right time by allowing you to collaborate with your teams and monitor the updates of your lead generation. It additionally provides features for agent scheduling, co browsing, and persistent chatting with your customers. Using Olark, users get a software that can be integrated with other softwares like HubSpot, HelpScout, Groove, Salesforce, Zendesk, and much more. It further enables you to manage knowledge databases, online forms, and visitor targeting. You can also manage shortcut messages and transfers using Olark. The platform provides a free trial version to test and try its features before making the actual purchase apart from a variety of premium plans to choose from. show more

Intercom vs Olark | Olark Alternatives
Provide Support - Live Chat Software
94%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Provide Support

Enhance Support and Set Up Live Chat in Three Steps
(85 Ratings)

Provide Support pricing: Starts at $8.25. Offers Free-forever plan.

What is Provide Support and how does it work?

Provide Support allows its users to add live chat on their websites and provide instant support to their customers. Users can set up live chat in three steps. It provides a downloadable operator console and a mobile app with a set of audio and visual alerts for any incoming requests. It's possible to view all customer information on one screen, look them up on a map and proactively engage new website visitors. Users can customize the live chat window color to match their website design and add their company greeting message and operator photos. Its chat forms have the functionality to let users collect only the data they need from their users. Live chat can integrate with popular platforms such as WordPress, Magento, Joomla, Shopify, and other leading Content Management Systems (CMS). Provide Support live chat software is available for Mac OS, Windows, Linux, iOS and Android, as well as through a web interface. show more

Intercom vs Provide Support | Provide Support Alternatives
SnapEngage - Live Chat Software
93%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SnapEngage

Revamp your customer experiences through live chat
(170 Ratings)

SnapEngage pricing: Starts at $16.0. Offers Custom plan.

What is SnapEngage and how does it work?

SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports and make data-driven decisions to offer quality customer experiences. show more

Intercom vs SnapEngage | SnapEngage Alternatives
Smartsupp - Live Chat Software
93%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Smartsupp

A fully customizable live chat software
(80 Ratings)

Smartsupp pricing: Starts at $10.0. Offers Free-forever plan.

What is Smartsupp and how does it work?

Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically. show more

Intercom vs Smartsupp | Smartsupp Alternatives
Helpshift - Live Chat Software
93%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Helpshift

MOBILE-FIRST CUSTOMER SERVICE
(369 Ratings)

Helpshift pricing: Helpshift Offers Custom plan.

What is Helpshift and how does it work?

Helpshift is a mobile-first customer service platform. It delivers a tremendous in-app help experience for many of the world's top mobile apps and mobile games. Helpshift pioneered in-app messaging for the support that works like modern mobile messaging apps, ensuring users never leave the app. Using bots, Helpshift can automate up to 90% of user issues, improving response times while reducing costs. All of this is delivered out-of-the-box via a simple, lightweight, and easy to integrate SDK. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family. show more

Intercom vs Helpshift | Helpshift Alternatives
Comm100 Live Chat - Live Chat Software
93%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Comm100 Live Chat

An ideal customer service software
(143 Ratings)

Comm100 Live Chat pricing: Starts at $29.0. Offers Custom plan.

What is Comm100 Live Chat and how does it work?

Comm100 life chat software is a digital customer engagement solution that helps brands organize their unique combination of a bot, human agent, and self-serve interactions. It is the ultimate solution from sales to frontline marketing service and support that allows businesses to amplify their customer expectations via personalized and efficient engagements through email, SMS, social media, and live chat with a single AI-powered chatbox. Comm 100 live chat solution is all-in-one software to convert website visitors to customers, amplify sales, and improve customer satisfaction. It empowers personalized and genuine customer engagement which websites need the most. Through a website and mobile app, agents can engage more efficiently by opting for powerful tools that include audio, video chat, auto-translation routing, and co-browsing. Users can automate the mundane tasks, such as FAQs, meeting scheduling, and gathering contact information, so their agents and clients can focus on more essential tasks with Comm100. Users additionally get Agent Assist which is a tool that checks in on your interactions, comprehends what visitors are asking, and recommends responses from your knowledge base. show more

Intercom vs Comm100 Live Chat | Comm100 Live Chat Alternatives
LiveHelpNow - Live Chat Software
93%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveHelpNow

Frame out the best customer support experience for your team
(186 Ratings)

LiveHelpNow pricing: Starts at $9.0.

What is LiveHelpNow and how does it work?

LiveHelpNow is an appropriate customer service management software that helps companies provide adequate support to individual customers through chat, SMS, support ticket and FAQs. The software enables seamless communications between brands and their end-users across multiple mediums as per choice. Moreover, with LiveHelpNow, users can even get the received emails converted into support tickets on the go. It opens additional ways of communication through favourite social media channels, without much of a hassle. LiveHelpNow is an ideal software for call centres. It allows teams to create and manage unlimited workflows, chat portals and related content unique to different brands and individual products. Further, AI-based chatbots made available within the same are capable of handling frequently asked questions besides providing adequate solutions to common issues in real-time. LiveHelpNow also supports targeted engagements, facilitating seamless interaction between online visitors and the agent, leaving a strong impact on the minds of the former. Users can also create and launch pre-chat and post-chat surveys to gain a clear understanding of present business proceedings. show more

Intercom vs LiveHelpNow | LiveHelpNow Alternatives
HelpCrunch - Live Chat Software
92%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HelpCrunch

Intelligent Customer Communication Platform
(194 Ratings)

HelpCrunch pricing: Starts at $12.0. Offers Custom plan.

What is HelpCrunch and how does it work?

HelpCrunch is a smart communication platform that enables users to turn their prospects into paying customers, drive more sales, and improve the retention rate of existing customers. All this and more is made possible through a rich toolbox of handy tools which include modern live chat, in-app messenger, auto messages, ticketing, and email automation. The features include Live Chat 2.0 that delivers 30 percent conversion improvement over old-fashioned chats. The in-app messenger enables users to talk to their customers and the auto-messaging feature engages new website visitors. The email marketing activities can also be fully automated and a dedicated help desk can be set up to deliver great customer service. The tool engages visitors to highlight the true value of their product and empowers users to track customer data to understand user behavior. Auto messages can be set up that educate customers about the product and initiate up-sell and cross-sell capabilities. show more

Intercom vs HelpCrunch | HelpCrunch Alternatives
Giosg - Live Chat Software
92%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Giosg

Boost sales, marketing, and customer service potential
(29 Ratings)

Giosg pricing: Giosg Offers Custom plan.

What is Giosg and how does it work?

Giosg, an intelligent live chat platform, helps organisations improve their lead conversion rates to grow an individual business. Owners get to generate sales-ready leads besides focusing on customer satisfaction and retention levels. With meaningful interactions through the software, enterprises can compartmentalize cold leads and give more attention to converting leads that are fast to close and ready to buy. Moreover, the AI-powered solution provides additional support to make it easy for users to recognise their potential leads among other website visitors. Giosg helps organisations bring their sales, marketing and customer support together to improve the entire customer journey, enabling them to deliver excellent experiences. Besides, it also turns out to be an appropriate solution to maximise Customer Lifetime Value (CLV), minimise Customer Acquisition Costs (CAC), and optimise Return On Marketing Investment (ROMI). Moreover, Giosg offers adequate support in developing workflows and employee efficiency, resulting in greater sales, marketing productivity, and exceeding customer expectations. show more

Intercom vs Giosg | Giosg Alternatives
Acquire - Live Chat Software
92%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Acquire

Customer engagement and business growth made easy
(40 Ratings)

Acquire pricing: Acquire Offers Custom plan.

What is Acquire and how does it work?

Acquire is a conversational customer experience management platform, helping out companies to collaborate and connect with their clients over video or chat. Teams can also co-browse a particular matter and come up with solutions, accordingly. At present, 100+ companies from different parts of the globe depend on Acquire to get their job done. Retail, Airline and Finance sectors can depend on this particular for their day to day tasks. Shopify, Salesforce, Magento, DocuSign, Zendesk, Twitter, Hubspot, ZohoCRM are some of the external platforms with which companies using Acquire can integrate in real-time. For security reasons, the software abides by a transparent fair and lawful process while collecting personal data and is never shared with third-party organisations. All data stored are in compliance with GDPR rules and policies. Acquire’s IVR powered native SMS and voice service is incorporated with a real-time call queuing and routing facility alongside voicemail and call recording options. show more

Intercom vs Acquire | Acquire Alternatives
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