Home/Help Desk Software/HelpSpace
Updated on: August 12, 2022
HelpSpace - Help Desk Software
78% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HelpSpace

Official Website Centralize customer support communication
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What is HelpSpace and how does it work?

HelpSpace aims to help you simplify and streamline the help and support you provide for your customers. To do this, it stores all your emails and messages to customers from the support team (and vice versa) in one centralized location. You can also add other channels to centralize, apart from just your emails. This includes your social media networks, such as Facebook, Twitter, and LinkedIn. Any communication you have with customers via these channels will arrive into the HelpSpace inbox and then be centralized in one place so anyone can get an overview of the back and forth at any time. HelpSpace allows you to better organize your communication by setting up custom rules and filters to direct messages to go to a certain place or to be handled by certain people. This means that all of the filtering is down before the messages even reach the HelpSpace inbox. HelpSpace also helps with internal communication and collaboration by providing an internal chat feature.

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HelpSpace Features Show All Features

HelpSpace Technical details

Support Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API NA Location / Phone Number Frankfurt, Germany
Deployment SaaS/Web/Cloud Category Help Desk Software

HelpSpace Pricing

Pricing ModelSubscription
Freelancer
$10 /Month

Features

  • 5 Users
  • 1 GB Storage

All the Plans Includes these Features

  • Inbound Email, Twitter, Facebook
  • Inteligent Rules and Auto Reply
  • Internal Team Chat
  • Teams and Queues
  • Knowledge Base and FAQ
  • Ticket Tasks
  • Kanban List
  • Service Level Agreements
  • Reports
  • Unlimited Clients
Small Team
$30 /Month

Features

  • 10 Users
  • 5 GB Storage
  • Includes features of All Plan
Big Team
$45 /Month

Features

  • 50 Users
  • 10 GB Storage
  • Includes features of All Plan
Crowded Place
$99 /Month

Features

  • Unlimited User
  • 50 GB Storage
  • Includes features of All Plan
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Disclaimer: The pricing details were last updated on 17/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about HelpSpace pricing.

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HelpSpace FAQs

HelpSpace is Help Desk Software. HelpSpace offers the following functionalities:

  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Ticket Management
  • Knowledge Base
  • Contract (SLA Management)
  • Automated Routing
  • Live Chat

Learn more about HelpSpace features.

No, HelpSpace does not provide API.


Disclaimer

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