What do you like best?
Greenhouse makes recruiting seamless. I've been a Greenhouse customer for over 5 years and I've never been unhappy. All of the Customer Success Managers I've had over the years have been extremely helpful and willing to answer any of my questions. Reporting and scheduling are some of my favorite things about the platform.
My company briefly switched to another ATS, and we instantly regretted leaving Greenhouse. When we came back a year later, the platform was even better than before. We knew immediately that we had made the right decision to come back to Greenhouse! I would recommend them to anyone!
What do you dislike?
I saw here thinking for about 5 minutes on what I dislike about Greenhouse, and I could honestly say nothing came to mind. I've never had an issue come up regularly that wasn't fixed in a short amount of time. The Customer Support team is very responsive whenever I've had to reach out to them (which is rarely.)
The only thing I can possibly think of is a better integration with LinkedIn Recruiter. Right now we have to export candidates manually from LinkedIn to Greenhouse. It would be great if any candidate you have messaged on LinkedIn, instantly becomes a prospect in Greenhouse CRM.
Recommendations to others considering the product:
I highly recommend making sure when you implement the platform to carefully set it up so that your reporting and analytics are accurate. We made this mistake when we first implemented Greenhouse when we were a small company and it ended up really hurting us later on.
When we reimplemented Greenhouse, we took the time to make sure we had appropriate stages across all jobs so we could have accurate data. I also recommend that you do training with all your employees at the company so that there is high adoption across all departments.
What problems are you solving with the product? What benefits have you realized?
With Greenhouse we are able to successfully track our candidates through the our interview process, while also ensuring that we have the necessary recruiting metrics we want to measure.