Gusto is an all-on-one solution that offers HR, benefits, payroll, and time tracking functionality, all from one centralized platform. Gusto’s HR capabilities include the ability to more efficiently and effectively onboard new hires, to ensure they are getting up-to-speed quickly, settling into the company, and gaining the necessary knowledge. Gusto cuts down on your admin and paperwork –– which also provides benefits in terms of sustainability by enabling your employees to sign forms and contracts, as well as enroll in benefits and your company’s payroll scheme, online. This means you don’t have to print any paper forms. Gusto also enables you and your employees to manage PTO better bu automatically syncing with both your company calendar and your payroll system. You can also send out anonymous surveys to find out how your team is doing, get recommendations on how to improve, and receive feedback on what your employees like and don’t like. As Gusto centralizes your data, you can more easily stay complaint with HR regulations.
| Support | Business Hours Online | Customer Type | Freelancers Medium Business Small Business |
| API | NA | Location / Phone Number | San Francisco, CA / 855 620-8243 |
| Deployment | SaaS/Web/Cloud | Category | Payroll Software |
Disclaimer: The pricing details were last updated on 06/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Gusto is Payroll Software. Gusto offers the following functionalities:
Learn more about Gusto features.
The pricing for Gusto starts at $45.0 per month. Gusto has 3 different plans:
Learn more about Gusto pricing.
Here`s a list of the best alternatives for Gusto:
No, Gusto does not provide API.
UI is nice and intuitive. Most forms are automatically taken care of.
Support response times. Support are too slow to reply to mission-critical payroll bugs (multiple occasions
Consider alternatives with better customer support
Payroll, benefits
Simple interface, makes tax/payroll forms easy
Have to sign in again every time on all devices
Clock in and out
Fill out tax, payroll forms
Great tool for small businesses that need an all in one software for payroll and benefits. As a user, everything is straightforward and easy to find. Things like downloading statements to checking how much PTO you have is as easy as a few clicks.
The only drawback that I have seen so far is that I can not use my PTO straight from the app. It tells you how much you have accrued, but there's no easy way to use it.
Compared to other programs that I have used, this is the most straight forward. It's incredible what a good UI can do for something as poring as Payroll.
Gusto's support has helped us navigate several tricky payroll issues over the years. We have employees in several states, which can be complicated to deal with. Gusto helps us handle this complexity efficiently.
The application's user interface is easy to understand, but has all of the features we as a small business needs, including custom vacation plans, job offers, recurring reimbursements, and many more small items.
None of our eight of our employees have ever complained about Gusto's UI, and they only very rarely (e.g., once a year have questions about it.
Really, the site works great. The only things I dislike are very small:
- There is no warning that, when you add a new company location, you may irreversibly create complicated tax issues
- I think that users can not edit vacation time requests, but must cancel them and add them back
- Sometimes notifications in the admin interface keep coming back, even when it seems like they shouldn't
Be careful that you have all of your tax information in place before adding new company locations in other states.
Without Gusto, I suspect we would need to hire an admin assistant or part-time HR consultant.
It handles our vacation, payroll, hiring, and 401(k seamlessly.
Gusto is easy to set-up, and offers a friendly user interface that anyone can use. Reminders are very efficient to avoid you missing any important date. Reports are great. Pricing is fair. Support team is also responsive.
I don't actually see any downside, it's a very good fit for a small business like ours.
Gusto Payroll allows us to save time with administrative tasks and focus on our business.
It's extremely easy to use, payroll is done in less than 5 minutes, all the required forms are taken care of on a monthly or quarterly basis and best of all, it's not only easy, it's affordable!
I dislike when companies push their political agendas on social media!
It's best to remain neutral!
I don't discuss politics or religion with my clients... it's better that way!
It's well worth it, you won't be disappointed
I was using quick books payroll and it was costing $50 a month and I was filling and filing all the forms required for state, local and federal!
It was time consuming!
They used to be a good company the first year we were with them, way back when they were called Zenpayroll.
Gusto has tripled our price with zero new features. When I emailed support, they ignored my email even though we have been a paying customer for years. The same features that I was paying $4/mo/person for is now $12/mo/person.
Since all employee data is tied into this system, it is a nightmare to switch, and they know it which is why they don't grandfather you in like most ethical companies do.
Recently they failed to pay unemployment taxes in Texas on time leading to penalties for all of their Texas based businesses.
Support can take days to respond if they respond at all.
They are not an ethical business to work with and I look forward to the day we can shed them and go with a company that doesn't bait and switch you on pricing and has support that actually is friendly, helpful, and responsive.
Payroll.
Gusto has exceptional customer service. I was identified using a client code with ADP and used to get passed around between departments for an hour before getting an answer. Now with Gusto, I call their dedicated service professionals and they know me by name. They have really short wait times (if any and always respond to emails in a timely manner, including follow up.
Only issue I have is that it doesn't work well with Safari browser. I have had some payroll errors due to not using Chrome.
If you run a small business, Gusto is hands down the best option. It's almost like we hired a whole HR department when we signed on with Gusto, without having to take on the additional cost. I would highly recommend!!
Our new employee on boarding process has been streamlined. I just enter some basic information in their profile and then Gusto does the rest to collect information from the employee. It's an easy to use platform that stores all of the information I need about my employees.
Gusto handles many tasks and needs of our company. Not only payroll, but we also run time off through Gusto. We love its ease of use, design, usability, and support. What I like best is probably the way they send my W2 straight to my inbox.
I don't have many dislikes. It gets the job done across the board.
Payroll, HR, benefits, and time off all being in the same place is huge for us. So easy.
Whether you have hourly, salaried, part-time, or independent contractors on your team, gusto makes payroll as easy as I've seen from any provider. Our team has a blend of all, we're 12 people and growing, and I never have to spend more than 10 minutes a month on payroll and everything is accurate. Incredible value for the money. Onboarding new employees is also incredibly easy, and light years ahead of any other provider.
So far, it's been everything we could ask for.
Taxes are obviously the most important benefit we get from Gusto. We're distributed with employees in 4 US States, and pay a variety of payroll taxes in each state. We also use Gusto for benefits administration - as we grew to the right size, we secured our first company health plan through gusto and continue to administer benefits there today.
