CRMdesk Reviews

User Rating

4.3/5 (Based on 110 Ratings)

Rating Distribution

Excellent
45.5%
Very Good
40.9%
Average
10%
Poor
0.9%
Terrible
2.7%

User Sentiments

User-Friendly Interface, Efficient Customer Support Ticketing System, Comprehensive Knowledge Base, Extensive Integrations

Occasional System Lag, Outdated User Interface Design, Complex Initial Setup, Limited Customer Support Responsiveness

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Review Summary

Users praise CRMdesk for its user-friendly interface, ease of customization, and comprehensive features. They appreciate its ability to manage customer interactions, track sales performance, and automate marketing campaigns. The software is also lauded for its strong reporting and analytics capabilities, which provide valuable insights into customer behavior and sales trends. However, some users have reported occasional glitches and bugs, and have expressed a desire for more advanced features and integrations. Overall, CRMdesk is a well-received CRM solution that offers a wide range of features and functionalities to help businesses manage their customer relationships effectively.

Pros

Userfriendly interface and intuitive design, making it easy to navigate and use.
Offers comprehensive CRM features, including contact management, sales tracking, and marketing automation.
Costeffective solution with flexible pricing plans to suit different business needs.
Strong customer support with quick response times and helpful resources.

Cons

Limited customization options, making it difficult to tailor the CRM to specific business requirements.
Occasional performance issues and slow loading times, especially when dealing with large datasets.
Limited integration options with thirdparty applications, restricting the CRM's capabilities.
Some users have reported difficulty in managing complex sales processes within the CRM.

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Reviews

Verified User in Executive Office

November 30, 2021 Source: G2.com

Awesome tool easy to use

What do you like best about CRMdesk?

Is a very efficient tool that we use in our day today activities For customer support.

What do you dislike about CRMdesk?

User interface can be made more friendly and sometimes there is lagging.

What problems is CRMdesk solving and how is that benefiting you?

Supporting the customers, maintaining knowledge base, for training new users, storing information from previous calls.

Himanshu M

November 18, 2020 Source: G2.com

CRM desk has helped us improve customer service experience

What do you like best about CRMdesk?

Tracking customer queries and issues easily, a ticket is created for each customer by email linking it through our main customer support email address, CRM desk provides flexibility for our company needs by allowing us to tailor the software according to our everyday use. We cab set up email templates as well.

What do you dislike about CRMdesk?

It has a little bit of lag sometimes, this happens when you are especially working on a lot of cases at once. If this is improved and corrected it would be a smoother experience.

Recommendations to others considering CRMdesk?

CRM Desk is very well suited for teams who deal with lots customer queries and issues being reported daily. Their support is extremely responsive for simple questions

What problems is CRMdesk solving and how is that benefiting you?

It helps in getting all the required information in just one go, it also automatically tracks analytics of all the cases coming in and going out daily. It is quite beneficial and helps if you have multiple team members working as it prevents different team mates from working on the same case. This saves time and there is no duplication of work. We can also assign a particular to someone else if we feel that person is more efficient yo address the query.

Verified User in Telecommunications

September 8, 2020 Source: G2.com

It is key of data

What do you like best about CRMdesk?

In CRM we will get the basic details of customers about plan , about offers, as well as last interaction about cx with us.

What do you dislike about CRMdesk?

Web page is not attractive by doing continuous job it makes me feel boring. Few tabs in CRM takes time to open it might be possible that depends on internet speed or VPN.

Recommendations to others considering CRMdesk?

CRM is amazing tool even frehser can easily use this device and it is user friendly.

What problems is CRMdesk solving and how is that benefiting you?

If we follow the right path and right troubleshoot steps we will give the resolution and make our customers happy.

Verified User in Hospitality

November 1, 2019 Source: G2.com

Very helpful

What do you like best about CRMdesk?

Its very user friendly and adaptable in almost every organisation.

What do you dislike about CRMdesk?

Actually nothing is bad as they update it frequesntly.

What problems is CRMdesk solving and how is that benefiting you?

Easy to communicate with your customer and keep a record of communication with each customer.

Verified User in Internet

July 8, 2019 Source: G2.com

CRM desk

What do you like best about CRMdesk?

.We use CRM desk for our official customer data maintenance also we use this crm for maintaining database of ticket logged

What do you dislike about CRMdesk?

there is nothing to dislike its better software compare to other tools

Recommendations to others considering CRMdesk?

will recommend others to use this for your official work purpose

What problems is CRMdesk solving and how is that benefiting you?

i have found its very useful for maintenance of data of customers

Jose C

June 12, 2019 Source: G2.com

CRMdesk is your best companion for Help Desk solutions.

What do you like best about CRMdesk?

Of course, its capability of migrating an entire queries and ticket database to this platform from manual processes created through Microsoft Excel sheets and from other similar softwares as well. Also, this solution allows to its users to fully implement the Help Desk service to the next level of attending and solving clients' issues by creating issues and querying this tickets to the right departments or team assigned to follow up and solve this ticket in a short period of time.

What do you dislike about CRMdesk?

I think that there are minor problems and glitches that doesn't need the attention to give this software a bad rating. Actually, CRMdesk has nothing wrong or misfunctioning that will affect the performance of it. All the features and menus alongside with the GUI intended for workflow automation of the processes running on the platform give a good evaluation of how things are getting done and how tickets and queries are being taken and solved as soon as possible.

Recommendations to others considering CRMdesk?

CRMdesk is well known between colleagues and peers in the industry and all of us recommend this software for all the things related to Help Desk and Tickets through Queries and Customer Service solutions either for your own company or your clients and customers out there. Implementation process is pretty easy to understand and there's nothing left behind for giving a good use of the solution.

What problems is CRMdesk solving and how is that benefiting you?

Customers are more happy and eager to have our services with them for a long time and it's because they are getting more feedback from their actual clients and providers who are telling them that the Customer Service is very fast and reliable all the time. Tickets that aren't taken into consideration are now sent to an specific department for its future response and quick solution. Also our company is getting more sales revenue and that's all possible thanks to our efforts on giving this software a proper use and a correct implementation as well.

Zach B

June 2, 2019 Source: G2.com

The best CRM client for Help Desk out there.

What do you like best about CRMdesk?

CRMdesk provides to its clients a great platform for taking clients' tickets, issues, and queries through Help Desk process. It comes with a great extent of features that makes it one of its kind. Provide to its users all the tools to take more tickets and process more queries and issues without hassling too much with other third-party solutions as well. Also, you can implement an integration with email clients such as Outlook and Yahoo as well, both email clients supports these kind of software integrations without harming the process of the Help Desk.

What do you dislike about CRMdesk?

Price of implementation is too high for the average standards and makes it really difficult to accomplish the task. Other thing that bothers me and my collaborators as well is the fact that the Graphic Interface User is not reliable at all, and make things a little bit complicated but if you ask for experts' help they will solve the manner as soon as possible.

Recommendations to others considering CRMdesk?

One of my recommendations is to always have someone expert on CRM softwares close in case you're looking forward to implement a new way of using CRMdesk within your department or your company as well, and that's because implementations with other software could be something difficult but impossible? I don't think so. Highly recommended tool for those companies who want to be the best Customer Service provider out there.

What problems is CRMdesk solving and how is that benefiting you?

Thanks to CRMdesk we are now able to answer every client's question without having delays or misunderstandings in the process of it. Also, email managing and implementation of other tools that are attached to our CRMdesk license is now possible, we can use both Outlook and Yahoo email clients without problem. Our ticket customer service is now more reliable and fast than before, which makes it pretty attractive either to me and my team or to the clients and customers as well.

Neil M

May 29, 2019 Source: G2.com

Best Help Desk software out there!

What do you like best about CRMdesk?

CRMdesk offers to its clients a great extent of its features that a Help Desk software can offer on the market right now. It comes with certain features like email checking, managing and overseeing, ticket organization, query imputs through pending tickets and integration with softwares that help CRMdesk to get more close with clients as well. Also, it comes with the capability of analyzing graphs and results of the ticket requestings and queries solved by the software and by the users as well.

What do you dislike about CRMdesk?

I can't say anything bad of using CRMdesk, it helped me out with almost every single task that I want to aboard and accomplish in just one sit. All the features implied on the solution are well defined and the schematics of workflow, Graphic User Interface and main functions as well are very easy to understand and it's very cheap to implement among your company. The first-use tutorial makes it very easy to take an idea of what's next on CRMdesk and makes it very useful and user-friendly.

Recommendations to others considering CRMdesk?

CRMdesk is well recommended for Help Desk subjects that requires email managing and ticketing automation with unlimited queries for clients and great answer time to make clients happy and satisfied with the information that they're looking forward to know. Clients and third-party partners would be so happy to have this incredible software among them.

What problems is CRMdesk solving and how is that benefiting you?

My team can solve more tickets easily and take several queries at the same time as well. Also, email organizing is very good to have with CRMdesk. The GUI and the workflow are also pretty user-friendly for our employees who were looking for something minimalistic and powerful that does the job in a short time period, no matter how tickets are being received at the same time and fast.

Juan Francisco V

May 21, 2019 Source: G2.com

The best solution I've ever tried.

What do you like best about CRMdesk?

CRMdesk is for me the best CRM solution out there at the moment. It has plenty of features that need to be taken in notice when we talk about how clients are being treated by using it as well. Its dashboard alongside workflow and menus are the best features that I can tell you right now are totally worth it. The whole system is like this way: the client has a query, ticket is created with random code, one of our crew takes the ticket and inmediately reaches the client and the conversation begins and in less than 5 minutes the problem is more than solved.

What do you dislike about CRMdesk?

Even though my crew and I disagree with the pricing for premium plans that CRMdesk actually offers to its clients I can say that the technical support of this solution sometimes get a little bit annoying and even you won't get an answer of whatever issue you're having with the software and we need to call a third party solution in order to get the problem solved.

Recommendations to others considering CRMdesk?

For those companies that are looking to have a better CRM client for reaching out clients and solve their problems, CRMdesk is by far the best solution that you will have for that specific needs that you're desperate to solve as soon as possible. Highly recommended solution!

What problems is CRMdesk solving and how is that benefiting you?

Queries and tickets are being organized and solved faster than similar solutions that we used to implement before in our company thanks to CRMdesk. Also, you can implement this software with Google Hangouts in order to reach out clients in the form of a videocall or voicecall to get a better response of what the client is actually looking forward to have as a solution for its issue.

Derrick B

May 18, 2019 Source: G2.com

The best CRM software!

What do you like best about CRMdesk?

CRMdesk is one of its kind. Allow users to take notice into the CRM subject and start to managing emails, ticketing system, query issues and affiliation aspects at a great level of smoothiness. Clients and third-party clients are very happy because they feel that they are being well treated and all the things are okay thanks to CRMdesk. Ticketing and query subjects are well structured and defined, and dialogs alongside records of tickets are well kept into the private cloud.

What do you dislike about CRMdesk?

I'm a true believer that CRMdesk is the easiest tool that I've ever tested in my whole career. Functions and workflow alongside features of this product makes it pretty incredible and easy to understand. You can teach new employees how to use it and take care of the ticketing system without hesitating too much in the process. This means that I can't say anything bad from using this incredible tool in my company because all my peers, colleagues and collaborators are really happy to have it.

Recommendations to others considering CRMdesk?

I highly recommend this solution to all my peers out there. Everything is well organized and is thanks to CRMdesk and the incredible features that it has by default. Don't lose the opportunity to take the CRM to the next level.

What problems is CRMdesk solving and how is that benefiting you?

Better client responses and third-party clients great feedback when we talk about answering their questions in the form of tickets. Querying issues were actually solved as well and dialogs or records that are safe on a intranet are also updated without any further instructions to be modified through time. Email managing is also something that we see as a complement of all the features that we are now enjoying by using CRMdesk in our company.

CRMdesk Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use CRMdesk?

Review Summary

Pros

Cons

Verified User in Executive Office

Himanshu M

Verified User in Telecommunications

Verified User in Hospitality

Verified User in Internet

Jose C

Zach B

Neil M

Juan Francisco V

Derrick B

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