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About Totango

Totango is a smart customer success solution that will assist your team in achieving their objectives and goals with real time results. This customer data platform continually monitors all customer health signals and engages them proactively at scale, leading in more focused, proactive customer success teams, greater productivity, and decreased attrition. Totango is the most widely accepted all-in-one customer IS that provides you everything that you require to boost your client success. It helps you minimise customer attrition, increase revenue, increase adoption, and expand your customer success. With Totango, you can choose a customer path or create your own and everything can be managed on a single platform. It offers the best practise templates for each trip or effort right out of the box. The platform makes it easier to plan, execute, and track your most effective client interactions. It automates the workflows throughout your whole business and lets you send hyper-personalized messages for each user that will boost your digital engagement. Users can connect all of their customer data securely for a unified picture of their customers.

Screenshots & Videos

Onboarding
Object Settings
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Pricing

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Business Hours, Online

Totango Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 17/02/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Totango Pricing.

Totango Alternatives

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Totango Reviews

User Rating

4.1/5 (Based on 2,258 Ratings)

Ratings Distribution

  • Excellent

    34.6%
  • Very Good

    44.3%
  • Average

    18.1%
  • Poor

    2%
  • Terrible

    1.1%

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Review Summary

Totango is lauded for its user-friendly interface, robust analytics, and ability to enhance customer engagement. Reviewers appreciate its intuitive navigation, customizable dashboards, and comprehensive reporting capabilities. Totango's customer success (CS) score tracking, segmentation, and journey mapping features are often highlighted. Additionally, its automated workflows, task management, and integration options with various platforms are praised. While some users mention occasional glitches or a learning curve, Totango's overall effectiveness in improving CS efforts and driving business outcomes is widely recognized.

Pros

  • Automates customer success tasks, enabling teams to focus on highvalue activities.
  • Provides actionable insights into customer health and engagement.
  • Improves customer retention and reduces churn.

Cons

  • Can be complex to implement and requires dedicated resources.
  • May not be suitable for smaller businesses with limited resources.
  • Might require additional investment in training and support.

Totango User Reviews

AI-Generated from the text of User Reviews

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Totango Screenshots

Totango FAQs

Does Totango provide API?

No, Totango does not provide API.

Totango Contact

Vendor Details

Redwood City, California Founded : 2010

Contact Details

Not available

https://www.totango.com/

Social Media Handles

Customers

SAP
Greenhouse
NTT
Phreesia
Workfront
Waystar
Bentley
Zoom

Totango Integrations

Disclaimer

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