Five9 Alternatives and Competitors

Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues. With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared, actionable insights. You can easily increase revenue and upsell by utilizing the power of AI.

Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies.

The 8x8 X Series is a cloud-based communication platform that enables businesses of all sizes to communicate via text messaging, audio calls, and video conferencing. Employees can use the team messaging module to build project-specific public and private chat rooms to share files, keep track of conversations, and hold meetings, among other things. Supervisors can use the operator switchboard to record conversations and barge or whisper during sales calls with the 8x8 X Series. To collaborate on projects, team members can use the video conferencing tool's screen sharing and remote desktop control capabilities. Additionally, the voicemail to email feature allows employees to get emails with voicemail transcripts and audio samples. The 8x8 X Series integrates with a variety of third-party applications, including Zendesk, NetSuite, and Dynamics. It also offers mobile apps for iOS and Android, allowing staff to oversee operations from anywhere. Pricing is accessible upon request, and customer service is available by phone, email, documentation, and live chat.

Call Center Studio is a cloud-based contact center software developed specifically to assist tele-calling agencies improve their customer service. It allows you to set up a cloud contact centre with only a computer connected to the internet and a headset as a need. CallCenterStudio is a cutting-edge cloud-based call centre SaaS platform with enterprise-level functionality at an affordable pricing. With Call Center Studio, you can see real-time KPIs and quality indicators at a glance, and provide assistance in all Google-supported languages to clients all across the world. On a single dashboard, you can reach out to your consumers through several media. The platform offers a pay-as-you-go strategy that enables you to scale up and down your call centre to match business needs. Users get smart features that enable their company to provide world-class customer care on a daily basis. You'll always have your finger on the pulse of how your firm is functioning with the platform’s sophisticated monitoring and reporting capabilities. Additionally, the platform offers support for Salesforce, Google Speech API, Zendesk, Zoho, and many other services.

Convoso's cloud-based contact center software converts lead faster. Dramatically increase contact and lead conversion rates with Convoso’s end-to-end contact center software. This predictive dialer with superior recycle logic combined with lead management automation and omnichannel capabilities empower outbound contact centers to move more leads through the funnel faster. With the Virtual Agent, the user can turn aged leads into live transfers. Plus, you’ll benefit from a dedicated Convoso team member to help to master the system and fast track the results.

Genesys PureConnect is a unified contact centre and communications system that helps businesses operate with adequate flexibility, reliability and control. Built on a simple architecture, Genesys PureConnect also lets organisations consolidate their call centre and business communication infrastructure simultaneously. Further, this application comes loaded with a plethora of solutions for different industries, starting from retail to healthcare. Thus enabling seamless experiences across different channels. Its inbuild Cloud CX promises advanced security 24/7 across the board. Here users get access to encrypted data at rest. Also, an independent product security team leverage an agile development process to incorporate adequate protection levels quite early in the process. Professional-level services like operational assessment, network readiness assessment and accurate health checks provided by the software turn out to be of great help. Other functionalities include real-time disaster recovery switchover and a 2x increase in network capacity within weeks.

Zoho Voice transforms business communication with high-quality global voice connectivity. Obtain local and toll-free numbers based on country or operational regions, enabling customers to make toll-free calls effortlessly. Provide personal numbers with local area codes for individual users and enjoy unlimited free incoming calls worldwide. Efficiently manage contacts in bulk, access detailed call logs for insights, and track customer interaction trends. Enhance customer service with IVRs, custom messages, and effective call routing. Initiate cost-effective outbound calls and send SMS effortlessly. Organize agents into teams, monitor their performance, and perform real-time quality checks by tuning into calls. Automate outbound campaigns, block spam numbers, and record calls for quality assurance. Set timezone-specific working hours and manage after-hours calls with voicemail. With text-to-speech capabilities in 16 languages and detailed call history reports, Zoho Voice ensures seamless, professional interactions that help business thrive.

Make phone calls your new marketing and sales data. Volumes, sources and calendar of calls, detection of missed calls, data by sector: this new gold mine is waiting for you.

Squaretalk is a low-cost, scalable, and easy-to-use cloud communications platform that provides your sales and support teams with powerful capabilities to increase efficiency and productivity. Your sales and support reps will be able to operate efficiently from anywhere and via the channels that your customers choose. With access to local, mobile, and toll-free numbers in over 100 countries and 3,400 area codes, you can quickly establish a global presence. With the native connectors or custom API for computer telephony connection, you can seamlessly link all of your preferred products, such as Zoho, Salesforce, or other popular CRMs. Automations and integrations are made simple with this versatile and secure call center software. Because it's so straightforward, you'll have more time to focus on other aspects of your business. Your sales and support staff will have powerful capabilities to operate efficiently from anywhere and via the channels your customers prefer with this affordable, scalable, and easy-to-use communications platform. Squaretalk is ideal for BPO call centers, businesses with proactive sales, customer service, and retention teams, traders, telemarketers, market researchers, insurance agents, and financial advisers, among others.

Channels is a data-driven phone system that lets you know who exactly is calling, so you're always prepared. Integrate it into your current workflow and connect it with your favorite apps like Shopify, Magento, Pipedrive, HubSpot, and more. Thanks to features like Welcome Message, IVR, Call Recordings, and International Phone number you'll be able to build a fully functioning, reliable, and remote-ready helpline for your customers. With the Chrome Extension, your sales team can make calls from any web page they will be browsing - either a CRM or a marketplace, and you name it.

Streamline their contact center with klink.cloud’s all-in-one platform, meticulously designed to enhance customer interactions and boost operational efficiency. By integrating telephony, social media, SMS, email, video calls, and CRM into a unified dashboard, klink.cloud empowers customer service agents to effortlessly switch between channels and manage customer histories with ease. This approach ensures consistent, personalized support and rapid response times, no matter where customers reach out from. The platform’s robust omnichannel dashboard automates repetitive tasks, intelligently routes interactions to the most suitable agents, and provides advanced analytics for customer interactions. This not only maximizes efficiency but also minimizes effort, resulting in increased productivity and higher customer satisfaction. With built-in features for internal communication and ticket assignment, collaboration among support teams becomes more straightforward and effective. Unlock valuable insights into customer preferences and behaviors, allowing agents to engage on a deeper, more personal level and cultivate lasting relationships and loyalty.

The unrivaled CRM integration of CloudCall unifies your interactions, improves data quality, boosts efficiency, and records all talks. Their integration allows you to work smarter rather than harder, which saves you time and money. They created easy features in their integrations to help you get the most out of your CRM. You can increase your efficiency with CloudCall by making calls with a single click from your CRM or business software. Uploading prepared contact lists into the dialer can help you increase your calling activity. This will automatically dial through the list, allowing you to spend more time talking to your contacts. Local Presence, which allows you to dynamically show a number that is local to the area you are calling, improves pick-up and connection rates. With a single click, you can even leave a pre-recorded voicemail. You'll be able to leave well-composed messages with up to 5 pre-recorded messages, boosting the possibility that your contacts will call back. With CloudCall, you get all of this and more.

Intradiem software is an AI-Powered Productivity Solution used to integrate with Call Center and Workforce Management Software for workflows. The software offers tools to manage schedule and monitor contact center data in real time. The Average Handle Time (AHT) used to monitor agent state data for better assistance of customers. Collaborate with your team to measure productivity with call handing. Small, Medium companies make use of the software.

3CX is a robust business communication software that helps companies to conduct remote business meetings, reply to service customer requests and work with more efficiency. The software is specially built for teams who are working remotely. It enables employees to make seamless video calls with the help of presentation and remote assistance tools. With a live chat facility, users can convert their visitors into leads, increase the frequency of communication with customers and enhance the overall experience, adequately. Moreover, a full-featured PABX system, offered by 3CX includes call queues, web conferencing and a built-in video call generation facility, enabling employees to boost customer services on the go. Employees can even reply to business SMS, website and Facebook messages, chat with co-workers, make or receive calls and start video calls to ensure customer satisfaction in every possible way. The software can also be used to send and receive instant text messages via a designated business phone number so that employees don’t have to use their personal mobile numbers.

UJET is a contact centre management software that helps enterprises digitally transform their voice channel and improve the customer experience. It also helps brands facilitate seamless communication between agents and end-users, by sending them messages that include photos, videos, screenshots and texts. Call centres can also integrate their UJET platform with various other external CRM, QM and WFM portals. Thus enabling the agents to offer the right kind of information to individual customers quickly. The platform enables enterprises to offer support in more than 15 international languages, facilitating global business growth. It is compliant with SOC 2 Type 2, SOC 1 Type 2 and SOC 3 frameworks as well as FINRA and HIPAA regulations, ensuring complete security of users' data. Muting, escalation and transfer call features offered by UJET is capable of resolving customer related issues efficiently. Call centres can even create new rules or customise the existing ones to route incoming calls as per their needs.

Variphy is a call analytics and reporting software that enriches CDR reports and calls by providing dashboards, widgets, and wallboards that can be fully customised. Administrators, agents, and supervisors may use web-based reports to get real-time facts on whatever screen they require in a single dashboard. Variphy's full potential may also be unlocked through expanded advisory services that assist in achieving one's objectives more quickly. The Variphy Cloud assists in keeping data organised on a single platform, as well as analysing, searching, and reporting data with ease. Variphy's remote phone control feature saves time resolving end-user issues and boosts productivity. Change management and reporting, as well as inventory management, are examples of such functions. Variphy enables users to see, search, analyse, and report on all Cisco Collaboration data from a single access point. It includes robust and highly flexible advanced analytics to offer a standardised solution for all Cisco Collaboration metrics.

Callision online cloud business phone system and call centre software help with company wise sales and customer service department monitoring. It can be leveraged to automatically locate the problematic interactions and send them to managers for review on the go. Backed by IBM Watson, Callision features call scoring and emotion recognition functionality within. Furthermore, the software helps users to set up phone numbers, call queues, voice menus, conference bridges and call recording in more or less three clicks. The Dynamic Caller ID and Performance-based Caller Distribution services provided by Callision enhances answer rates by 34%. It also increases the first call resolution by 52%. Furthermore, the live dashboard offered by this software helps companies manage sales/support departments in a unified location. Also, the platform provides big-data powered analytics, helping users to focus their attention on actionable intelligence. Real-time CRM integrations offered by this software helps companies to magically pull up on incoming calls.

LiveOps is a modern call centre management software providing home-based calling services. It delivers high-quality communication services to businesses and individuals alike, helping them work virtually from home. This platform is beneficial for businesses related to healthcare, insurance, travel & hospitality, retail and so forth. Moreover, LiveOps comes loaded with a wide range of advanced features that enable users to deliver exemplary customer service. Also, disaster recovery facilities available within the same helps out agents to combat natural disasters and the after-effects, in an organised way, by answering calls and providing all the necessary help to the affected ones. A comprehensive knowledge bank prepares highly trained and articulated agents who deliver expert solutions. Businesses also get to use the software to streamline services like content moderation, case and data management, quality assurance, distance learning and transcription services to deliver personalised content catering to all needs. Liveops also provides 24x7 data protection and fully compliant networks and systems eliminating data breaches.

StringeeX is an omnichannel contact center that offers a smart call solution, which helps businesses to understand their customers better and improve sales. With StringeeX, users can automatically sell better by distributing calls to each agent, controlling the call quality, improving work efficiency and looking into call effectiveness. One can optimize the investment costs by zero infrastructure investment and operational costs. Besides this, one can easily improve the quality of PBX and hotline sales service with ease. Users can download every call recording, get real-time reports and statistics of the same too. In addition to that, this software renders smart customer engagement at all times, and one can call them just at a click from the web. Some of the primary features include voice call, live chat, email, ticket management, Facebook fan page management, reports/statistics, customer contact management, etc. With this CRM platform, a call center business can save up to 50% of call charges, while doubling up the rates of deal closures.

Nural Service stands as a beacon of innovation in the realm of cloud-based automated customer service management software in India. Designed for efficiency, it offers businesses a comprehensive suite of tools to streamline after-sale services. With a user-friendly dashboard providing an eagle’s eye view, Nural Service ensures seamless management of customer interactions, repairs, warranties, and logistics. By integrating data from complaints, warranties, call backlog, buffer stock, and more, it presents clear trends and insights that empower businesses to make informed decisions and forecast with confidence. Notably, it also includes sophisticated call center software capabilities, making it an all-in-one solution for optimizing customer relations. This holistic approach not only enhances operational efficiency but also fosters smoother transactions and increased customer satisfaction. In a rapidly evolving market, Nural Service positions itself as a reliable partner, enabling organizations to focus on growth while it handles the complexities of service management with ease and precision.