RingCentral Contact Center Pricing

AI-powered contact center solution, easy to deploy use

Includes unlimited domestic inbound and manual outbound minutes

Features

• ACD, IVR, Skills-based routing
• Voice and 20+ digital and social channels
• Dialer - voice broadcast, preview, predictive, progressive 2
• Queue callback
• Call recordings
• Real-time and historical reports
• Surveys
• Native integration with RingCentral RingEX
• Intelligent virtual agent for voice and digital 2
• Automated AI summaries
• Real-time AI Assist for agents and supervisors 2
• AI Quality Management 2
• AI Conversation Analytics 2
• Advanced quality management 2
• Screen recording 2
• Performance management 2
• Advanced speech analytics 2
• Workforce management 2
• Integrations: SFDC, Zendesk, MS Dynamics, ServiceNow, Hubspot, Freshworks (beta), Microsoft Teams (beta)

Note:

1. Acceptable Use Policy applies to all plans. Unlimited minutes available in US and Canada only and do not apply to IVR only packages.

2. Available at additional charge

Advanced and customizable contact center solution

Features

• Advanced voice
(Inbound, Outbound)
• Advanced IVR, omnichannel
interaction designer
• Dialer - preview, predictive, 
progressive 2
• 30+ digital channels
• Call, screen, and digital recordings
• Real-time and historical reports
• Integration into RingEX
• Unlimited domestic minutes 1
• Proactive outreach 2
• Journey analytics 2
• Knowledge management 2
• Guided customer journey 2
• Agent notifications 2
• Keyword tracking 2
• Post-call speech analytics 2
• IVA, for voice and digital 2
• Advanced quality management
• Advanced interaction analytics 2
• Advanced real-time AI agent assist 2
• Native workforce management
• Performance management
• Advanced surveys 2
• Integrations: Salesforce, Dynamics, Zendesk, ServiceNow, Oracle, Kustomer, SAP, Spice CRM integrations