Genesys PureEngage Alternatives and Competitors

Genesys PureConnect is a unified contact centre and communications system that helps businesses operate with adequate flexibility, reliability and control. Built on a simple architecture, Genesys PureConnect also lets organisations consolidate their call centre and business communication infrastructure simultaneously. Further, this application comes loaded with a plethora of solutions for different industries, starting from retail to healthcare. Thus enabling seamless experiences across different channels. Its inbuild Cloud CX promises advanced security 24/7 across the board. Here users get access to encrypted data at rest. Also, an independent product security team leverage an agile development process to incorporate adequate protection levels quite early in the process. Professional-level services like operational assessment, network readiness assessment and accurate health checks provided by the software turn out to be of great help. Other functionalities include real-time disaster recovery switchover and a 2x increase in network capacity within weeks.

Cx Engage is a virtual call center platform that enables you to reach out to your consumers in ways you've never done before. It offers a video-ready contact center solution for today's global, digitally evolving organizations. With Cx Engage, you get native phone and digital channels, smart IVR, intelligent routing, genuine omnichannel support, AI, and staff engagement management tools, all on a single, integrated platform, to enhance your customer experience. You can use omnichannel routing and keep track of conversations. With an easy-to-use system, you can schedule, forecast, monitor, manage and report. With Cx Engage’s voice, video, and digital channels, you can provide your consumers with a full omnichannel experience. You can use a chatbot, virtual agent, or agent help to complement your agents and provide an amazing client experience. You can also include videos to your call center to take client involvement to the next level. Agents can assist consumers across phone and digital channels without having to move between apps. Additionally, you can ensure that pre-call, during-call, and post-call administration is a snap, making work easier for your agents.

ipSCAPE software is an omnichannel Cloud Call center software used to automate business personalize communications. The software offers tools to record calls programmed to start automatically or on agent request, with the ability to assign recordings to individual customer records. Increase your call centre’s call pick up rates and increase agent productivity with Progressive, Preview, Power and Predictive dialers. Measure performance of contact center via single dashboard.

RingCentral Engage Digital software is a platform used to connect with customers across the web, social media, and messaging apps. The software offers tools to automate conversations with best-in-class chatbot. Collaborate with teams and can send messages to the right agent based on message content and agent skill set. Gain insights with a drag-and-drop business intelligence dashboards.

SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports and make data-driven decisions to offer quality customer experiences.

Vonage Contact Center software is to boost your sales and service through conversations and experiences. The software offers a two-way video and screen sharing to measure the customer needs on their schedule and preferred platform. Collaborate with teams to connect calls to the best available agent through skills-based routing. It integrates with Salesforce, Microsoft Teams, and more. Call Centers make use of the software.

EngageOne Communicate software is a platform used to create data-driven with their customers. The software offers interactive engagements across video, chatbots, email, SMS, and PDF across all these channels. Collaborate with teams to understand performances of communications in one location. Generate reports to measure workflows in minutes.

VCC Live is a Contact Center Operations Software, helps the team can make and receive phone Calls, SMS, Emails and chat messages. Use the software to easily set up and manage automatic call distribution based on agents’ skills. They can use the current numbers, or they can provide you with numbers from 60 countries. Get an overview of all previous conversations and bring more context to the customer experience. Integrate the CRM via API for a more holistic view.

Pure Chat is a scalable live chat software that can grow as your business grows. The Pure Chat editor allows you to customize your chat widget the way you want to. The software saves all your chat history, which helps your agents while following up with a particular visitor or customer. Create canned responses so that your agents don’t have to type the same replies again and again. With Pure Chat, you can have unlimited operators and unlimited chats. Its features include Visitor Information & Location Details, FIle Transfer, Chat Alerts, Pre-Chat Infor Form and a lot more.

UJET is a contact centre management software that helps enterprises digitally transform their voice channel and improve the customer experience. It also helps brands facilitate seamless communication between agents and end-users, by sending them messages that include photos, videos, screenshots and texts. Call centres can also integrate their UJET platform with various other external CRM, QM and WFM portals. Thus enabling the agents to offer the right kind of information to individual customers quickly. The platform enables enterprises to offer support in more than 15 international languages, facilitating global business growth. It is compliant with SOC 2 Type 2, SOC 1 Type 2 and SOC 3 frameworks as well as FINRA and HIPAA regulations, ensuring complete security of users' data. Muting, escalation and transfer call features offered by UJET is capable of resolving customer related issues efficiently. Call centres can even create new rules or customise the existing ones to route incoming calls as per their needs.

Zultys MXIE is a business phone solution that can be used to manage and integrate differential communication functions of an organisation. It lets clients check the active status of their employees in real-time, send emails and control phone calls with a single click. The software further helps users to make high definition video and audio calls, send/reply to fax mails, besides leveraging end-to-end encrypted messaging with IM and audio notes with VoiceMail. Zultys MXIE communications are quintessentially flexible when it comes to the operational part and thus, communications can be handled from anywhere with a secure Internet connection. The tool allows clients to configure and design their communication windows in the desired manner and thus, conforming to basic rules is certainly not among all that Zultys MXIE has to offer. An integrated MXConnect feature allows clients to switch phones and devices within minutes, thus letting them be contacted on that particular device that is in use at the moment. Further, Zultys is fully integrated with Outlook and MX web meets and conferences.

DCDial is an advanced calling and messaging software for business organisations to establish seamless connections with the world. The software requires no hardware basics for setting up and can be directly used for connecting to customers without much ado. Business calls work better when potential clients are supplied with the information they require. Thus, integrating these calls with relevant CRM systems, sales & marketing solutions and other essential applications only make them more efficient and productive. DCDial also encourages boosting engagement by connecting agents with live customers, with significantly higher closing rates. It even helps in sending personalised text and voice messages to a large number of customers within minutes. Thus, seamless communication in a very short duration is what the clients can blindly rely on while using DCDial. Further, these communication campaigns and agent metrics can be monitored in real-time to divert the focus on making measurable improvements and thus, increase revenue. The payments are all collected categorically with built-in automated payment capabilities.

3CX is a robust business communication software that helps companies to conduct remote business meetings, reply to service customer requests and work with more efficiency. The software is specially built for teams who are working remotely. It enables employees to make seamless video calls with the help of presentation and remote assistance tools. With a live chat facility, users can convert their visitors into leads, increase the frequency of communication with customers and enhance the overall experience, adequately. Moreover, a full-featured PABX system, offered by 3CX includes call queues, web conferencing and a built-in video call generation facility, enabling employees to boost customer services on the go. Employees can even reply to business SMS, website and Facebook messages, chat with co-workers, make or receive calls and start video calls to ensure customer satisfaction in every possible way. The software can also be used to send and receive instant text messages via a designated business phone number so that employees don’t have to use their personal mobile numbers.

Dialpad Contact Center is an AI-powered call center that enables real-time transcriptions, sentiment analysis, and combat cards to let your customers engage more deeply. It allows you to deploy online contact centres and agents all around the globe in just a matter of minutes. With Dialpad Contact Center, you can stay connected to your contact center no matter where you are or what device you're using. It enables customers to pick interactive voice answers by key or voice in minutes and extract customer feedback in real time. With agent help cards that appear at the right time, you can provide more customized client experiences. It helps you assign appropriate agents to customers, depending on their skill level and availability. With emotional IQ and action items, you can get the quickest, most accurate transcribing in the market. It equips managers with tools like Take-over, Barge-in, and Listen-in controls so they can inspect when necessary. Additionally, managers can get real-time feedback on how they're performing along with analytics and QA scorecards for individuals that let you keep track of agent performance.

Avaya Aura is a messaging and conferencing platform that allows you to communicate with people globally. Employees and clients benefit from the software by addressing more challenges in less time, leading to better outcomes faster than before. It has made it possible via dynamic collaboration, video conferencing, and additional features like any-device adaptability. Employees and clients benefit from the software. Employees get privileges that allow them to collaborate indefinitely. The software helps teams move quicker, connect more deeply, and resolve issues in the present by removing barriers across the enterprise. With a simple click, the software brings everyone into the same virtual room from any device, wherever in the world. Furthermore, breakthrough boundaries and use the whole collaboration spectrum to generate business goals. Furthermore, by using the Avaya Collaboration Unit to free up space on one's laptop and setting up meetings with strong Avaya devices, one may quickly connect to video systems and obtain greater audio.

LeadsRain is an online predictive dialer that manages incoming and outgoing calls between available agents and further, optimises inputs to exterminate the loss of prospects. LeadsRain as software has several features, which collectively contribute to making it a popular name among eminent agencies. Blended Campaign connects the prospects with an inbound and outbound call facility. Smart pitch Auto-dial, Timezone wise dialling, Local Presence, Call Hijack, and Voicemail on-Answering are some of its notable modules available. LeadsRain allows working with reduced hardware and helps in scaling up quickly. It runs smoothly on popular web browsers like Google Chrome, Mozilla Firefox, Bing, Brave, Opera and Safari. Further, the dialer makes calls, segregates them based on answering behaviour and thereafter connects the human calls to agents. The calling campaigns are especially easy to curate where the only details required are the contact numbers of various agents in concern. An interactive dashboard allows clients to customise it the way they want, keeping only what’s desirable on the visual feed while hiding the rest.

Nice inContact is cloud-based call place programming that assists organizations with amplifying the nature of leads and limit the expense of client association. The arrangement involves many highlights expected to handle inbound help demands and assists organizations with interfacing with their clients through various channels, for example, inbound/outbound voice calls, email, phone message, visit, virtual entertainment from there, the sky is the limit. NICE CXone works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone CXoneTM, the industry’s most complete cloud customer experience platform, we combine best in class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel With NICE CXone CXoneTM, the industry’s most complete cloud customer experience platform, we combine best in class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel. See how our customer centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global leadership can help you transform every experience and customer relationship for lasting results. Nice inContact offers different call steering highlights, as IVR, CTI and ACD. The framework likewise incorporates labor force improvement capacities, for example, e-picking up, recruiting and labor force the executives. The mixed prescient dialer device offers call mixing, message set down dialing, call concealment and auto dialer for mixed call places. The arrangement flawlessly coordinates with well known CRM applications like Salesforce and Oracle Service Cloud.

Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies.

The 8x8 X Series is a cloud-based communication platform that enables businesses of all sizes to communicate via text messaging, audio calls, and video conferencing. Employees can use the team messaging module to build project-specific public and private chat rooms to share files, keep track of conversations, and hold meetings, among other things. Supervisors can use the operator switchboard to record conversations and barge or whisper during sales calls with the 8x8 X Series. To collaborate on projects, team members can use the video conferencing tool's screen sharing and remote desktop control capabilities. Additionally, the voicemail to email feature allows employees to get emails with voicemail transcripts and audio samples. The 8x8 X Series integrates with a variety of third-party applications, including Zendesk, NetSuite, and Dynamics. It also offers mobile apps for iOS and Android, allowing staff to oversee operations from anywhere. Pricing is accessible upon request, and customer service is available by phone, email, documentation, and live chat.

Five9 is a smart cloud contracting platform developed specifically for digital businesses to bring about the power of cloud technology to customers. It assists the user in engaging the clients on the channel of their choice, streamlining the operations, automating the workflow, and increasing the agility of the business to enhance customer experience. Five9 is a popular AI-based software that is trusted by billions of customers for increasing interactions annually. It aims at providing end-to-end solutions using omni-channel routing, WFO, analytics, and artificial intelligence in order to deliver exceptional business results and increase agent productivity. It further enables digital interaction, quality management, gamification, recording and analytics, and much more. Users can additionally engage, retain, attract, scale, and motivate the best agents from anywhere in the world for your contact centre. You can also optimize your workforce with the powerful tools offered by Five9 apart from motivating and managing your agents to produce exceptional customer results. The pricing plans of the platform are quotation based and the users have to contact their members directly on their official website to get more details.