Home/Contact Center Operations Software/Genesys PureEngage/Genesys PureEngage AlternativesUpdated on: December 5, 2022
Genesys PureEngage Manage your customer’s experience in an effective manner

Genesys PureEngage Alternatives and Competitors

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Top 5 Genesys PureEngage Alternatives

Oracle HCM Cloud - HR Software
89%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Oracle HCM Cloud

Powerful cloud-based HR software
(630 Ratings)

Oracle HCM Cloud pricing: Oracle HCM Cloud Offers Custom plan.

What is Oracle HCM Cloud and how does it work?

Oracle HCM Cloud is a HR software that comes fully loaded with several useful payroll features. The software can support 401(k) tracking, direct deposit, self-service portal, w-2 preparation etc. With multi country and multi state features the software allows you to make payment and deal with the payroll processes from anywhere and to any location. The software helps in tax, benefit, compensation, deductions, attendance management with greater ease and efficiency. You can track leave or vacation as well. The software can enhance your business agility. Oracle HCM Cloud contains several attractive HR features and helps in automating and tackling all employee lifecycle management. show more

Genesys PureEngage vs Oracle HCM Cloud | Oracle HCM Cloud Alternatives
Genesys PureConnect - Contact Center Operations Software

Genesys PureConnect

Drive-in seamless communications between internal teams and clients with Genesys PureConnect
(777 Ratings)

Genesys PureConnect pricing: Genesys PureConnect Offers Custom plan.

What is Genesys PureConnect and how does it work?

Genesys PureConnect is a unified contact centre and communications system that helps businesses operate with adequate flexibility, reliability and control. Built on a simple architecture, Genesys PureConnect also lets organisations consolidate their call centre and business communication infrastructure simultaneously. Further, this application comes loaded with a plethora of solutions for different industries, starting from retail to healthcare. Thus enabling seamless experiences across different channels. Its inbuild Cloud CX promises advanced security 24/7 across the board. Here users get access to encrypted data at rest. Also, an independent product security team leverage an agile development process to incorporate adequate protection levels quite early in the process. Professional-level services like operational assessment, network readiness assessment and accurate health checks provided by the software turn out to be of great help. Other functionalities include real-time disaster recovery switchover and a 2x increase in network capacity within weeks. show more

Genesys PureEngage vs Genesys PureConnect | Genesys PureConnect Alternatives
UJET - Contact Center Operations Software


Solve customer-centric high priority issues with UJET in real-time
(639 Ratings)

UJET pricing: UJET Offers Custom plan.

What is UJET and how does it work?

UJET is a contact centre management software that helps enterprises digitally transform their voice channel and improve the customer experience. It also helps brands facilitate seamless communication between agents and end-users, by sending them messages that include photos, videos, screenshots and texts. Call centres can also integrate their UJET platform with various other external CRM, QM and WFM portals. Thus enabling the agents to offer the right kind of information to individual customers quickly. The platform enables enterprises to offer support in more than 15 international languages, facilitating global business growth. It is compliant with SOC 2 Type 2, SOC 1 Type 2 and SOC 3 frameworks as well as FINRA and HIPAA regulations, ensuring complete security of users' data. Muting, escalation and transfer call features offered by UJET is capable of resolving customer related issues efficiently. Call centres can even create new rules or customise the existing ones to route incoming calls as per their needs. show more

Genesys PureEngage vs UJET | UJET Alternatives
Zultys MXIE - Contact Center Operations Software

Zultys MXIE

Communication made simple with Zultys MXIE
(53 Ratings)

Zultys MXIE pricing: Zultys MXIE Offers Custom plan.

What is Zultys MXIE and how does it work?

Zultys MXIE is a business phone solution that can be used to manage and integrate differential communication functions of an organisation. It lets clients check the active status of their employees in real-time, send emails and control phone calls with a single click. The software further helps users to make high definition video and audio calls, send/reply to fax mails, besides leveraging end-to-end encrypted messaging with IM and audio notes with VoiceMail. Zultys MXIE communications are quintessentially flexible when it comes to the operational part and thus, communications can be handled from anywhere with a secure Internet connection. The tool allows clients to configure and design their communication windows in the desired manner and thus, conforming to basic rules is certainly not among all that Zultys MXIE has to offer. An integrated MXConnect feature allows clients to switch phones and devices within minutes, thus letting them be contacted on that particular device that is in use at the moment. Further, Zultys is fully integrated with Outlook and MX web meets and conferences. show more

Genesys PureEngage vs Zultys MXIE | Zultys MXIE Alternatives
DCDial - Contact Center Operations Software


Dial your customers all over the world effortlessly
(11 Ratings)

DCDial pricing: Starts at $79.0.

What is DCDial and how does it work?

DCDial is an advanced calling and messaging software for business organisations to establish seamless connections with the world. The software requires no hardware basics for setting up and can be directly used for connecting to customers without much ado. Business calls work better when potential clients are supplied with the information they require. Thus, integrating these calls with relevant CRM systems, sales & marketing solutions and other essential applications only make them more efficient and productive. DCDial also encourages boosting engagement by connecting agents with live customers, with significantly higher closing rates. It even helps in sending personalised text and voice messages to a large number of customers within minutes. Thus, seamless communication in a very short duration is what the clients can blindly rely on while using DCDial. Further, these communication campaigns and agent metrics can be monitored in real-time to divert the focus on making measurable improvements and thus, increase revenue. The payments are all collected categorically with built-in automated payment capabilities. show more

Genesys PureEngage vs DCDial | DCDial Alternatives

Products Similar to Genesys PureEngage

Vonage Contact Center - Contact Center Operations Software

Vonage Contact Center

A Contact Center Software for Business
(110 Ratings)

Vonage Contact Center pricing: Vonage Contact Center Offers Custom plan.

What is Vonage Contact Center and how does it work?

Vonage Contact Center software is to boost your sales and service through conversations and experiences. The software offers a two-way video and screen sharing to measure the customer needs on their schedule and preferred platform. Collaborate with teams to connect calls to the best available agent through skills-based routing. It integrates with Salesforce, Microsoft Teams, and more. Call Centers make use of the software. show more

Vonage Contact Center Alternatives
3CX - Contact Center Operations Software


Get access to an interactive communication channel by 3CX
(626 Ratings)

3CX pricing: Starts at $145.0. Offers Free-forever plan.

What is 3CX and how does it work?

3CX is a robust business communication software that helps companies to conduct remote business meetings, reply to service customer requests and work with more efficiency. The software is specially built for teams who are working remotely. It enables employees to make seamless video calls with the help of presentation and remote assistance tools. With a live chat facility, users can convert their visitors into leads, increase the frequency of communication with customers and enhance the overall experience, adequately. Moreover, a full-featured PABX system, offered by 3CX includes call queues, web conferencing and a built-in video call generation facility, enabling employees to boost customer services on the go. Employees can even reply to business SMS, website and Facebook messages, chat with co-workers, make or receive calls and start video calls to ensure customer satisfaction in every possible way. The software can also be used to send and receive instant text messages via a designated business phone number so that employees don’t have to use their personal mobile numbers. show more

Genesys PureEngage vs 3CX | 3CX Alternatives
Dialpad Contact Center - Contact Center Operations Software
(535 Ratings)

Dialpad Contact Center pricing: Starts at $75.0. Offers Custom plan.

What is Dialpad Contact Center and how does it work?

Dialpad Contact Center is an AI-powered call center that enables real-time transcriptions, sentiment analysis, and combat cards to let your customers engage more deeply. It allows you to deploy online contact centres and agents all around the globe in just a matter of minutes. With Dialpad Contact Center, you can stay connected to your contact center no matter where you are or what device you're using. It enables customers to pick interactive voice answers by key or voice in minutes and extract customer feedback in real time. With agent help cards that appear at the right time, you can provide more customized client experiences. It helps you assign appropriate agents to customers, depending on their skill level and availability. With emotional IQ and action items, you can get the quickest, most accurate transcribing in the market. It equips managers with tools like Take-over, Barge-in, and Listen-in controls so they can inspect when necessary. Additionally, managers can get real-time feedback on how they're performing along with analytics and QA scorecards for individuals that let you keep track of agent performance. show more

Genesys PureEngage vs Dialpad Contact Center | Dialpad Contact Center Alternatives
VCC Live - Contact Center Operations Software

VCC Live

Use one cloud call center software to engage with all the customers
(70 Ratings)

VCC Live pricing: Starts at $50.0. Offers Custom plan.

What is VCC Live and how does it work?

VCC Live is a Contact Center Operations Software, helps the team can make and receive phone Calls, SMS, Emails and chat messages. Use the software to easily set up and manage automatic call distribution based on agents’ skills. They can use the current numbers, or they can provide you with numbers from 60 countries. Get an overview of all previous conversations and bring more context to the customer experience. Integrate the CRM via API for a more holistic view. show more

Genesys PureEngage vs VCC Live | VCC Live Alternatives
Avaya Aura - Contact Center Operations Software

Avaya Aura

Increase the effectiveness of conferences and meetings
(162 Ratings)

Avaya Aura pricing: Avaya Aura Offers Custom plan.

What is Avaya Aura and how does it work?

Avaya Aura is a messaging and conferencing platform that allows you to communicate with people globally. Employees and clients benefit from the software by addressing more challenges in less time, leading to better outcomes faster than before. It has made it possible via dynamic collaboration, video conferencing, and additional features like any-device adaptability. Employees and clients benefit from the software. Employees get privileges that allow them to collaborate indefinitely. The software helps teams move quicker, connect more deeply, and resolve issues in the present by removing barriers across the enterprise. With a simple click, the software brings everyone into the same virtual room from any device, wherever in the world. Furthermore, breakthrough boundaries and use the whole collaboration spectrum to generate business goals. Furthermore, by using the Avaya Collaboration Unit to free up space on one's laptop and setting up meetings with strong Avaya devices, one may quickly connect to video systems and obtain greater audio. show more

Genesys PureEngage vs Avaya Aura | Avaya Aura Alternatives
LeadsRain - Contact Center Operations Software


Manage your calls effectively with LeadsRain
(0 Ratings)

LeadsRain pricing: Starts at $105.0.

What is LeadsRain and how does it work?

LeadsRain is an online predictive dialer that manages incoming and outgoing calls between available agents and further, optimises inputs to exterminate the loss of prospects. LeadsRain as software has several features, which collectively contribute to making it a popular name among eminent agencies. Blended Campaign connects the prospects with an inbound and outbound call facility. Smart pitch Auto-dial, Timezone wise dialling, Local Presence, Call Hijack, and Voicemail on-Answering are some of its notable modules available. LeadsRain allows working with reduced hardware and helps in scaling up quickly. It runs smoothly on popular web browsers like Google Chrome, Mozilla Firefox, Bing, Brave, Opera and Safari. Further, the dialer makes calls, segregates them based on answering behaviour and thereafter connects the human calls to agents. The calling campaigns are especially easy to curate where the only details required are the contact numbers of various agents in concern. An interactive dashboard allows clients to customise it the way they want, keeping only what’s desirable on the visual feed while hiding the rest. show more

LeadsRain Alternatives
NICE inContact CXone - Contact Center Operations Software
(2,553 Ratings)

NICE inContact CXone pricing: NICE inContact CXone Offers Custom plan.

What is NICE inContact CXone and how does it work?

Nice inContact is cloud-based call place programming that assists organizations with amplifying the nature of leads and limit the expense of client association. The arrangement involves many highlights expected to handle inbound help demands and assists organizations with interfacing with their clients through various channels, for example, inbound/outbound voice calls, email, phone message, visit, virtual entertainment from there, the sky is the limit. NICE CXone works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone CXoneTM, the industry’s most complete cloud customer experience platform, we combine best in class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel With NICE CXone CXoneTM, the industry’s most complete cloud customer experience platform, we combine best in class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel. See how our customer centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global leadership can help you transform every experience and customer relationship for lasting results. Nice inContact offers different call steering highlights, as IVR, CTI and ACD. The framework likewise incorporates labor force improvement capacities, for example, e-picking up, recruiting and labor force the executives. The mixed prescient dialer device offers call mixing, message set down dialing, call concealment and auto dialer for mixed call places. The arrangement flawlessly coordinates with well known CRM applications like Salesforce and Oracle Service Cloud. show more

NICE inContact CXone Alternatives
8x8 - Contact Center Operations Software


Integrate your teams in public or private chat rooms
(36 Ratings)

8x8 pricing: Starts at $12.0.

What is 8x8 and how does it work?

The 8x8 X Series is a cloud-based communication platform that enables businesses of all sizes to communicate via text messaging, audio calls, and video conferencing. Employees can use the team messaging module to build project-specific public and private chat rooms to share files, keep track of conversations, and hold meetings, among other things. Supervisors can use the operator switchboard to record conversations and barge or whisper during sales calls with the 8x8 X Series. To collaborate on projects, team members can use the video conferencing tool's screen sharing and remote desktop control capabilities. Additionally, the voicemail to email feature allows employees to get emails with voicemail transcripts and audio samples. The 8x8 X Series integrates with a variety of third-party applications, including Zendesk, NetSuite, and Dynamics. It also offers mobile apps for iOS and Android, allowing staff to oversee operations from anywhere. Pricing is accessible upon request, and customer service is available by phone, email, documentation, and live chat. show more

8x8 Alternatives
Aircall - Contact Center Operations Software


Best call center software for you
(847 Ratings)

Aircall pricing: Starts at $30.0. Offers Custom plan.

What is Aircall and how does it work?

Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies. show more

Aircall Alternatives
Five9 - Contact Center Operations Software


Cloud contacting made easier for you
(1,416 Ratings)

Five9 pricing: Five9 Offers Custom plan.

What is Five9 and how does it work?

Five9 is a smart cloud contracting platform developed specifically for digital businesses to bring about the power of cloud technology to customers. It assists the user in engaging the clients on the channel of their choice, streamlining the operations, automating the workflow, and increasing the agility of the business to enhance customer experience. Five9 is a popular AI-based software that is trusted by billions of customers for increasing interactions annually. It aims at providing end-to-end solutions using omni-channel routing, WFO, analytics, and artificial intelligence in order to deliver exceptional business results and increase agent productivity. It further enables digital interaction, quality management, gamification, recording and analytics, and much more. Users can additionally engage, retain, attract, scale, and motivate the best agents from anywhere in the world for your contact centre. You can also optimize your workforce with the powerful tools offered by Five9 apart from motivating and managing your agents to produce exceptional customer results. The pricing plans of the platform are quotation based and the users have to contact their members directly on their official website to get more details. show more

Genesys PureEngage vs Five9 | Five9 Alternatives
Ozonetel CloudAgent - Contact Center Operations Software

Ozonetel CloudAgent

Manage high call volumes and exclusive call centre challenges seamlessly
(29 Ratings)

Ozonetel CloudAgent pricing: Ozonetel CloudAgent Offers Custom plan.

What is Ozonetel CloudAgent and how does it work?

Ozonetel CloudAgent is a call centre monitoring software designed for performing the most critical challenges relevant to the place. This includes managing high call volumes, slashing costs and accelerating responsiveness. It is mainly aimed at boosting sales and customer service agent performance while providing full control and visibility to managers. There are several products by Ozonetel CloudAgent out of which the most innovative and sought-after solutions include a modern IVR for a proactive experience of inbound calling, CRM integrations with software like Salesforce and Hubspot and leading industry features like advanced sentiment analysis, ACD and smart routing. AI-bots look after L1 queries while the sticky agents feature autoroutes pre-existing customers to the same agents to retain their loyalty. The AI-bots also enable rapid wrapping up of calls and chats. The software offers multiple methods for routing calls which in turn ensures that every query is answered and handled by an expert in the respective field. Customer journeys are auto tracked uniformly within the client’s CRM to facilitate a unified view of each of them. Thus, with Ozonetel CloudAgent, call centres get to focus on the real work of receiving and solving queries without worrying about other issues. show more

Genesys PureEngage vs Ozonetel CloudAgent | Ozonetel CloudAgent Alternatives
Voximplant Kit - Contact Center Operations Software

Voximplant Kit

Managing Agent Conversations Made Simple
(5 Ratings)

Voximplant Kit pricing: Voximplant Kit Offers Custom plan.

What is Voximplant Kit and how does it work?

Voximplant Kit software is an Omnichannel cloud contact center used to automate your customer service without code. The software offers tools like skills-based routing for requests from voice and messaging to manage contact center agents in minutes. The AI-powered voice assistants used to deploy and can increase live traffic. Integrate with CRM for customer data in your workflow for informed customer conversations. Call Centers, Small and Medium companies make use of the software. show more

Voximplant Kit Alternatives
JustCall - Contact Center Operations Software


Get your business growing with JustCall
(342 Ratings)

JustCall pricing: Starts at $20.0. Offers Custom plan.

What is JustCall and how does it work?

JustCall is a futuristic cloud phone system for support and sales teams, facilitating seamless communication with clients situated in different parts of the globe. It is a suitable software designed to assist international call centres, SaaS companies, virtual workforces and remote teams. Getting new phone numbers ready with JustCall is quite easy. This way businesses get to connect with their client base located across 70 countries. At present 6000+ businesses depend on this particular software comprising special features like IVR, Live Call Monitoring, Call Recording and Fast Call Routing system. Moreover, integrating JustCall with other CRM tools in use is an easy and convenient task. Diallers can also mask their outgoing calls with personalised numbers. The data centres utilised by JustCall to maintain information provides high security to the recorded data. Also, organizations have the liberty to customise their business hours, thus receiving calls only when solicited. show more

Genesys PureEngage vs JustCall | JustCall Alternatives
LiveOps - Contact Center Operations Software


A unified portal for all of your modern communicational needs
(5 Ratings)

LiveOps pricing: LiveOps Offers Custom plan.

What is LiveOps and how does it work?

LiveOps is a modern call centre management software providing home-based calling services. It delivers high-quality communication services to businesses and individuals alike, helping them work virtually from home. This platform is beneficial for businesses related to healthcare, insurance, travel & hospitality, retail and so forth. Moreover, LiveOps comes loaded with a wide range of advanced features that enable users to deliver exemplary customer service. Also, disaster recovery facilities available within the same helps out agents to combat natural disasters and the after-effects, in an organised way, by answering calls and providing all the necessary help to the affected ones. A comprehensive knowledge bank prepares highly trained and articulated agents who deliver expert solutions. Businesses also get to use the software to streamline services like content moderation, case and data management, quality assurance, distance learning and transcription services to deliver personalised content catering to all needs. Liveops also provides 24x7 data protection and fully compliant networks and systems eliminating data breaches. show more

LiveOps Alternatives
DYL Business Phone Service - Contact Center Operations Software
(6 Ratings)

DYL Business Phone Service pricing: Starts at $85.0.

What is DYL Business Phone Service and how does it work?

DYL Business Phone Service is a cloud-based business phone system DYL's built-in text messaging allows you to send texts, photos, and PDFs from your desktop, using your business phone number. Unlimited storage allows users to record every inbound and outbound call. Remind customers of appointments and updates via contact management feature. show more

DYL Business Phone Service Alternatives
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