Home/Contact Center Operations Software/Aloware
Updated on: September 27, 2021

What is Aloware ?

Aloware

Phone System Software with No Per-Agent Fee
(139 Ratings) Write Review

Aloware is a phone system software that supports calls and texts. It is a no-hardware replacement for the user's PBX and has a customizable call manager that connects to their CRM & helpdesk. The tool offers progressive diallers and smart queues and callbacks for minimized customer on-hold time. Two-way business texting and IVR toolset with recording are available. The tool also features a live dashboard updated in real-time with data such as key performance indicators. There are workflows and actions can be set to be triggered on many events. Form capture is another feature facilitating lead intake/outreach automation and the Contact manager functions like a limited functionality CRM. Team management is available with the capability to handle unlimited users and agents. Users can also create view-only reports and have access to advanced routing based on simultaneous and sequential rules. Moreover, an open API creates many integration possibilities.

Aloware Technical details

Support 24/7 (Live rep) Customer Type Medium Business Small Business
API Location / Phone Number Encino, CA - 91436 / +1 818-740-5020
Deployment SaaS/Web/Cloud Category Contact Center Operations Software

Aloware Pricing

Pricing ModelFreemium , Subscription
Free
Free

Features

  • Local Calls: $0.035 Cents per Minute
  • Toll-free Calls: $0.0525 Cents per Minute
  • SMS: $0.0175 per SMS
  • Unlimited Agents
  • Chat and Email Support
Business
$250 /Month

Features

  • Local Calls: $0.03 per Minute
  • Toll-free Calls: $0.045 per Minute
  • SMS: $0.015 per SMS
  • Unlimited Agents
  • Phone, Chat and Email Support
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Disclaimer: The pricing details were last updated on 28/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Aloware pricing.

Aloware FAQs

Yes, Aloware provides API.

Ask the Community View Community

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Aloware Reviews

OVERALL RATING
4.7
Based on 139 Rating(s)
Rating Distribution
  • 76.1 %
  • 17.7 %
  • 4.4 %
  • 0.9 %
  • 0.9 %
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Hayato H
Hayato HSource : g2crowd.com
(Reviewed on 28 August 2020) "Aloware is the best texting platform out there."

...more
Aecy Charles M
Aecy Charles MSource : g2crowd.com
(Reviewed on 28 August 2020) "Gamechanger for my sales team”"

What do you like best?

Aloware makes our lives much much easier. The power dialer feature that they have allows us to call our prospects efficiently with just the push of a button. Aloware also has a full Hubspot integration feature which is definitely a plus for us.

What do you dislike?

Nothing that I can think of. So far, I like everything about the software.

Recommendations to others considering the product:

Don’t hesitate to get this software. This will change the way you work dramatically!

What problems are you solving with the product? What benefits have you realized?

Power Dialer and integration are their greatest strengths that helped us work better.

...more
User in Hospitality
User in HospitalitySource : g2crowd.com
(Reviewed on 07 August 2020) "Good product"

What do you like best?

Integration to Guesty and Slack. Tech oriented platform with lots of functionality.

What do you dislike?

My customer service concerned were solved and I have been assigned to another account manager.

What problems are you solving with the product? What benefits have you realized?

Tracking my customer support and centralizing client base across multiple CRM.

...more
Aecy Charles M
Aecy Charles MSource : g2crowd.com
(Reviewed on 28 July 2020) "Gamechanger for my sales team”"

What do you like best?

Aloware makes our lives much much easier. The power dialer feature that they have allows us to call our prospects efficiently with just the push of a button. Aloware also has a full Hubspot integration feature which is definitely a plus for us.

What do you dislike?

Nothing that I can think of. So far, I like everything about the software.

Recommendations to others considering the product:

Don’t hesitate to get this software. This will change the way you work dramatically!

What problems are you solving with the product? What benefits have you realized?

Power Dialer and integration are their greatest strengths that helped us work better.

...more
Louie P
Louie PSource : g2crowd.com
(Reviewed on 28 July 2020) "What do you like best?"

What do you like best?

Aloware has been so patient with us. From demo to trial to finally purchasing the product, they helped us every step of the way. They are attentive and answer all of our questions about the product.

What do you dislike?

I wish their app is much better but I know they continuously improve it whenever possible.

Recommendations to others considering the product:

This is going to be the decision you will be ever made if you switch to aloware. No regrets.

What problems are you solving with the product? What benefits have you realized?

Our team can make and receive calls seamlessly.

...more
Dwart A
Dwart ASource : g2crowd.com
(Reviewed on 28 July 2020) "Aloware + HubSpot: perfect combination"

What do you like best?

Aloware integrates seamlessly with HubSpot! Our team really likes that feature because we can directly call from HubSpot and all the activity logs show in the contact card so we don’t have to go back and forth. It’s one of the best integrations we have ever experienced so far.

What do you dislike?

Nothing major, really. Sometimes the app changes my status to offline even if I don’t want to be set to offline.

What problems are you solving with the product? What benefits have you realized?

Because of the Aloware integration with HubSpot, we don’t have to go back and forth across different tabs, which helps us work better.

...more
User in Consumer Services
User in Consumer ServicesSource : g2crowd.com
(Reviewed on 28 July 2020) "The best dialer we’ve ever used."

What do you like best?

Dialer is customizable to our needs. Before everyday is a struggle connecting with leads-- we receive about 600+ leads per day. Aloware just makes it easy for us to call them.

What do you dislike?

So far, I love everything about Aloware. Though we experience miinor app glitches, it doesn’t happen often. Plus they’ve got great customer service.

What problems are you solving with the product? What benefits have you realized?

We’ve come up with a better outbound system with the team. The app offers a lot you can do to automate tasks.

...more
User in Consumer Services
User in Consumer ServicesSource : g2crowd.com
(Reviewed on 28 July 2020) "Smart work-from-home setup"

What do you like best?

We’re a small startup but because of the pandemic, we decided to not come to work at the office yet. Good thing we subscribed with Aloware, and it made it easy for us to switch our office jobs to remote. Everything’s the way it was, and we’re so glad we did this.

What do you dislike?

I’ve got one experience when the mobile app seems to freeze as I use it. But kudos to the customer service for the prompt action.

What problems are you solving with the product? What benefits have you realized?

It made WFH possible and doable. Some businesses find it difficult to switch from the office to working remotely, but not us. All thanks to Aloware.

...more
Frank K
Frank KSource : g2crowd.com
(Reviewed on 28 July 2020) "Five stars all the way!”"

What do you like best?

Managing everything in one system is insane! We never thought it’s possible until Aloware. We’re a small startup and our business is growing and Aloware just gave us the right tools to keep up with growing customers.

What do you dislike?

Minimal app glitches, but overall, none.

Recommendations to others considering the product:

Don't think twice

Startups and small business owners, you have to try this one out.

What problems are you solving with the product? What benefits have you realized?

A LOT! We’ve reduced call wait times, increased quality calls, improved customer service and we’re now using SMS in our campaigns! It’s a lifesaver.

...more
Lanisa C
Lanisa CSource : g2crowd.com
(Reviewed on 28 July 2020) "“Simply the best”"

What do you like best?

Easy to set up and use. Plus it helped improve our workflows.

What do you dislike?

Nothing that I see so far. Everything works perfectly.

Recommendations to others considering the product:

Yes, I absolutely recommend Aloware. It covers all the great things a business needs.

What problems are you solving with the product? What benefits have you realized?

We increased our daily quotas, and reduced low-quality lead calls. Also working remotely has been made easier and possible, thanks to this.

...more
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Videos on Aloware

Contact Center Meets Bulk Messaging

Aloware Screenshots

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com