RingCentral Contact Center Alternatives and Competitors

DialedIn provides business owners with professional call center software that guarantees customer satisfaction. Customer interactions can be challenging, yet DialedIn makes it easier for any company in any industry to make each call quick, efficient, and personal. The software works as an all-in-one solution for inbound and outbound call centers by combining all the necessary support functions into easy-to-use software. The powerful tools that DialedIn provides help contact centers to personalize each customer experience, regardless of the industry. As a business, ensuring a good customer experience should be a top priority. DialedIn makes it easier to reach and exceed customer expectations by offering integrated features that streamline and optimize operations. These features are designed to make it simple for you to keep up with the customer's journey and provide personalized customer engagement. With DialedIn you can increase customer loyalty, build better relationships, and understand customer behavior as well as deliver faster services and resolution. So why wait? Fuel customer satisfaction with DialedIn Call Center Software wraparound solution today.

Dialpad Contact Center is an AI-powered call center that enables real-time transcriptions, sentiment analysis, and combat cards to let your customers engage more deeply. It allows you to deploy online contact centres and agents all around the globe in just a matter of minutes. With Dialpad Contact Center, you can stay connected to your contact center no matter where you are or what device you're using. It enables customers to pick interactive voice answers by key or voice in minutes and extract customer feedback in real time. With agent help cards that appear at the right time, you can provide more customized client experiences. It helps you assign appropriate agents to customers, depending on their skill level and availability. With emotional IQ and action items, you can get the quickest, most accurate transcribing in the market. It equips managers with tools like Take-over, Barge-in, and Listen-in controls so they can inspect when necessary. Additionally, managers can get real-time feedback on how they're performing along with analytics and QA scorecards for individuals that let you keep track of agent performance.

HoduCC has inbuilt web-phone which is based on WebRTC technology by Google. HoduCC provides a ready plugin to integrate with the client website to chat with customers. A Predictive Dialer Software is an ideal tool for businesses with huge call volumes. Let’s take the customer’s engagement with the organization to the next higher level. Advanced ACD helps to evenly distribute the calls among available agents by following specific strategies. Assist the clients through email even if agents are busy with lined up calls. Automation can be a major contributor in to use resources effectively and enhance productivity. Call Center Software has all the required features to manage the inbound, outbound customer call center business. Contact center software delivers advanced social media capabilities for customer service and organizations.

One of the best call center software that improves your agent’s performance to provide enhanced customer support. It has predictive dialer feature which automates call transfer between the agents. It is a PCI compliance software which secures all financial data of your customers by restricting unauthorized access. This software auto-records all the interactions with customers. Using Dialer360, you can send pre-recorded messages to large number of customers in short time. It allows the agent to manage one campaign with multiple dialer and vise-versa. It is a cloud-based application that will allow your agent to log in from anywhere using a smartphone.

Call Center Studio is a cloud-based contact center software developed specifically to assist tele-calling agencies improve their customer service. It allows you to set up a cloud contact centre with only a computer connected to the internet and a headset as a need. CallCenterStudio is a cutting-edge cloud-based call centre SaaS platform with enterprise-level functionality at an affordable pricing. With Call Center Studio, you can see real-time KPIs and quality indicators at a glance, and provide assistance in all Google-supported languages to clients all across the world. On a single dashboard, you can reach out to your consumers through several media. The platform offers a pay-as-you-go strategy that enables you to scale up and down your call centre to match business needs. Users get smart features that enable their company to provide world-class customer care on a daily basis. You'll always have your finger on the pulse of how your firm is functioning with the platform’s sophisticated monitoring and reporting capabilities. Additionally, the platform offers support for Salesforce, Google Speech API, Zendesk, Zoho, and many other services.

DCDial is an advanced calling and messaging software for business organisations to establish seamless connections with the world. The software requires no hardware basics for setting up and can be directly used for connecting to customers without much ado. Business calls work better when potential clients are supplied with the information they require. Thus, integrating these calls with relevant CRM systems, sales & marketing solutions and other essential applications only make them more efficient and productive. DCDial also encourages boosting engagement by connecting agents with live customers, with significantly higher closing rates. It even helps in sending personalised text and voice messages to a large number of customers within minutes. Thus, seamless communication in a very short duration is what the clients can blindly rely on while using DCDial. Further, these communication campaigns and agent metrics can be monitored in real-time to divert the focus on making measurable improvements and thus, increase revenue. The payments are all collected categorically with built-in automated payment capabilities.

uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software.

Vert-Age Dialer is a call centre software that is used to increase business efficiency and productivity. With a personalised dashboard and interactive communication options, this software helps businesses to reach out to the right prospects with utmost accuracy. This software program is technically advanced to make the business process in call centres simpler and more productive. It also comes as a complete call centre platform to make outbound calls automated. Furthermore, the predictive dialer of the software dials a list of phone numbers and connects answered calls directly to the agents. Vert-Age Dialer contains different dialling modes backed by an answering machine detection facility. It also ensures agent productivity at a low cost, besides providing an IVR and skills-based routing facility that delivers outstanding customer experiences on the go. Businesses can also store customer records in one place and manage proper follow-ups with its Customised CRM feature. Other features of Vert-Age Dialer include cloud-based solutions, ticket management, missed call services and chatbot/voice bot.

Vonage Contact Center software is to boost your sales and service through conversations and experiences. The software offers a two-way video and screen sharing to measure the customer needs on their schedule and preferred platform. Collaborate with teams to connect calls to the best available agent through skills-based routing. It integrates with Salesforce, Microsoft Teams, and more. Call Centers make use of the software.

Hello Hunter is a predictive dialer software that helps users enhance their calling results by 400%. Advanced dial modes including full predictive dialling featured by the software, helps administrators to override specific algorithms and set a faster or slower rate for each campaign. Also, Hello Hunter comes loaded with an inbound support mechanism that facilitates blended inbound and outbound campaigns to similar agents within the same system. Its manual dialling mode helps users gain access to a seamless click to call interface and get connected to a specific contact using a single telephone line. This predictive dialling software also comes loaded with a variety of voice connection methods for users that includes Dial-out, SIP phone, Google Talk, Dial-in and SIP addresses. Moreover, Hello Hunter also ensures 100% compliance with campaign based real-time abandonment rate reporting facilities. Its admin switchboard interface is capable of providing an accurate view of current business updates. Other loaded features include agent monitoring, CRM integration system, crystal clear calls and desktop application responsiveness.

Dialpad Sell is an inside sales call center that leverages AI technology to provide accurate business intelligence and train sales teams at the same time to deliver optimised sales performance. Its expert services are trusted widely by companies such as Motorola, Quora, and TED among others. With convenient features, Dailpad Sell offers its users unparalleled solutions to optimise their sales and reach. Also, as a sales communication platform, it comes equipped with functionalities like video conferencing, dialer and SMS facilities for streamlined data access. Admins can also make use of the real-time sales coaching facilities to help reps hone their verbal communication skills and deliver exceptional customer service. With post-call analytical services, Dialpad Sell delivers deep insights that enable users to uncover best practices and modify their sales techniques in real-time. Moreover, active CRM integration facilities help businesses retain essential data like call logs, transcripts, and notes within a unified space. Inbuilt machine learning technology helps deliver intelligent recommendations for improved sales strategies.

Orum is a tool that leverages AI to detect voicemails, navigate phone directories, and filter out bad numbers so that reps can get into live conversations with real humans quickly. It integrates and connects to Salesforce, Outreach, and Salesloft seamlessly. Users can easily pull in call tasks, outreach history, and contact details whenever needed. The solution does not require SalesOps and runs smoothly. The platform automatically identifies and removes bad numbers from the list and breaks down data quality so that users can make better decisions in the future. It comes with in-browser and high-fidelity VOIP dialing and users can call up to 10 lines in parallel. The tool has AI-powered voice transcription, voicemail detection, and phone tree navigation as well. Users can easily search and filter for calls by disposition and type and listen in to calls within Orum to help reps improve. Managers can visualize the performance of team members over time and also get full disposition details like no answer, answered, and busy etcetera.

3CX Power Dialer was designed from the ground up specifically for 3CX. With 3CX Power Dialer you can automate unattended calls to patients or customers using unique contact lists.

PhoneBurner is a cloud-based power dialer and sales acceleration platform that helps reps get better results from their outreach, in less time. The software handles repetitive tasks and automates workflows, so reps engage with up to 4x more contacts every hour. Using any phone or VOIP softphone, reps can dial smarter and faster from anywhere. Instant, delay-free connections produce higher quality conversations and closing rates. The included sales CRM effortlessly manages all contacts, correspondence, and call campaigns. Integration with over 150 top CRMs and apps is also available. PhoneBurner’s ability to leave voicemails, send emails, log calls, move contacts to different folders, all in just a click based on call outcome, results in a typical call volume of 60-80 contacts per hour. Email tracking, text messaging, and other features result in increased callbacks, conversations, and opportunities. Users can increase live answer rates by displaying local Caller IDs when dialing. Intelligent automated lead distributions save admins time while ensuring maximum lead utilization. Call recordings and custom reports give managers the oversight they need to train reps and generate results.

SignRequest is an electronic signature solution that aims to make the process of signing documents such as contracts, quotes. and invoices quicker and easier, in a legally binding and secure way. Documents can be signed in both PDF and Microsoft Word, and can be created to match a company’s brand, with customizable color schemes and logos. SignRequest allows you to store all the documents in one place, as well as share them via email with your team or external companies. By using SignRequest’s API, you can integrate this digital signage software with your company’s internal systems such as your CRM solution or your website. You can also integrate it with Google Docs, Gmail, and Salesforce. SignRequest aims to streamline administrative processes, as well as help your company meet its sustainability goals through printing less paper. It also provides a dashboard where you can view the status of the documents you have sent to be signed, and allows you to create template documents so you can more quickly send out contracts to be signed.

Acqueon Engagement is a new breed of omnichannel campaign management software that features a built-in dialer, a Customer Data Platform (CDP), and an integrated compliance toolbox. Stay safe with integrated checks when new contacts are added and in real-time when executing campaigns. Acqueon Engagement helps you stay compliant with TCPA, GDPR, CCPA, and other privacy regulations by simply turning on controls as needed. Connect to all your data sources using native integrations to CRM and EHR systems, APIs to connect to your custom apps, and file imports. Acqueon ingestion engine onboards and consolidates your various data sources into a Customer Data Platform (CDP).

Ytel’s communication platform allows developers and businesses to easily build SMS and voice capabilities into any application. Add unique phone numbers to your marketing Call to Action and see which campaigns are generating calls and text messages. Use standard and vanity toll-free numbers for easy remembering and brand awareness. Inbox is a browser-based 2-way messaging and call communication software that allows users and contacts to communicate in real-time. Using a rest API command developers can provision voice and text features to any platform or integration.

Mojo Dialer, is the ultimate prospecting platform that allows users to make at least 300 calls per hour. It comes along with scores of features such as the Mojo Lead Manager, Mojo Dialer, Mojo Data, Mojo Marketing, Mojo dashboard, and Mojo Mobile. Speaking of Mojo Lead Manager, users can easily import data, post data from the data preferred partners, or use a custom lead capture form to fill in the pipeline. It lets users manage their tasks, follow up calls, go through the calendars, and so on. The software can be integrated with platforms like Wise Agent, Follow Up Boss, Zapier, etc, which makes it ideal for looking up for leads. The dialer offers clear call quality, and it is built on a simple calling module, which allows users to get access to popular sales calling techniques. The data includes high-quality real estate, and cold calling leads to accelerate the listing inventory. Next, one gets to use powerful marketing tools, along with databases that can convert leads to past clients. Lastly, this software pays much attention to personal/team prospecting performances and maintains goal tracking by keeping track of the prospecting metrics on the dashboard.

GoDial is an automatic call dialer and CRM application. It is a highly sought-after dialer and CRM platform thanks to the inbuilt supercharged capabilities that include unlimited calling, zero call charges, seamless call recording and effective CRM. This automatic call dialer makes it easier for callers to ring up large call lists at a go, of course, accompanied by scheduled callbacks and dictation of voice notes. The CRM ensures that the call recipients are instantly intimated with necessary business cards, personalised texts as well as call quality surveys for necessary improvisations. Based on the calls made over a specific period, GoDial prepares insightful reports. These reports are divided into two kinds, the master report that allows clients to filter through selective calls and check on the outcome. The second kind is the summary report that provides to clients an overview of calls, spent time, productivity and call duration, all according to the day for which the search is being made. All the calls initiated are completely encrypted and safeguarded under the AWS server.

Use TP Smart Dialer for your VoIP Business and provide great calling experience to your customers. Best Mobile Dialer with crystal clear voice quality.