Here`s a list of the best alternatives for NICE inContact CXone:
CXone delivers one unified experience, on one cloud-native platform, fast onboarding of new employees and capabilities, with embedded AI to keep your team one step ahead. Connect customer journeys across any channel by empowering agents to provide quick, personalized, and proactive service. Power rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly and serves customers of all sizes globally. Deliver a seamless experience for call center employees and customers. Grow with the last platform you’ll ever need open, cloud-native, scalable and secure. Protect current investments and quickly, confidently move your call center software to the cloud.
|Support||24/7 (Live rep) Business Hours Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||Location / Phone Number||Sandy, Utah / +1 800.826.8028|
|Deployment||SaaS/Web/Cloud||Category||Contact Center Operations Software|
Disclaimer: The pricing details were last updated on 11/03/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about NICE inContact CXone pricing.
This product is very good.This product is very good.This product is very good.This product is very good
We recently signed our 2nd 3-year contract with Nice-InContact. The 2nd implementation was just as smooth as the 1st (migrated to Userhub vs. Central). After vetting other ACD technologies on the market, we decided to stay with InContact for a number of reasons, including:- Agent Experience: The MAX softphone is intuitive... really easy to use.- Data Security/Locks: I can lock down data views within the system to specific team or campaigns. This is a tremendous advantage for a BPO.- Custom Reporting/Data Access: The custom reports may not have best visual aspects in the market, but the access to raw data is the best.- You're assigned a TAM (Technical Account Manager) that provides support... we meet with ours weekly to discuss new functionality and open issues/cases.- Easy to deploy for work-from-home agents.Overall, best in the market in my opinion.
This product is very good
This is great product that helps businesses in making the right decision. It organizes client data that we use to conduct our potential customers during marketing campaigns. It also give our clients proper insights on our products and services.
Great company with a better mindset people
Great and amazing software to use.. I love it.
NICE - inContact takes your CXone platform to the next desired revenue level with the right applications and partners. It is the world's largest community of companies, collectively dedicated to improving customer and employee experiences, while exploring integrating systems, AI, and Analytics to increase Returns on Investments and Retention.
What do you like best?
I like that it's google-based and can be accessed anywhere, even on the goWhat do you dislike?
not a dislike, but maybe haven't explored it yet. when i go to prebuilt reports>contact history i am able to sort per team (but then all the associates still show up from other teams)Recommendations to others considering the product:
It's an easy-to-use, one-stop-shop tool!What problems are you solving with the product? What benefits have you realized?
i like that the calls and the dashboard are in one place. in another time, we used to have an app to monitor the dashboard / queue and another one to listen to calls.
What do you like best?
Its easy to use, not complicated. It also easy to understand. A great way to get incontact with people. Id would much rather use NICE inContact than to use an actual phone. Whenever there is an issue they dont take minutes, hours, days to get to it and fix it. They are always hands on and get to the job very quickly and its very appreciated. If there's something wrong they get to it ASAP.What do you dislike?
Honestly I cant think of anything that i dislike. Its makes my job so much easier especially with the auto dialing or auto pick up. If i was to HAVE to pick something id dislike it would be the ring tones maybe lol thats about it though. EVery thing else is perfectly fine.Recommendations to others considering the product:
I would advise to really take advantage of how easy you have it with NICE inContact. Also when being teached how to use NICE inContact to really pay attention because if not you wouldnt understand how to use it and it might seem all complicated to you.What problems are you solving with the product? What benefits have you realized?
Getting in contact with other people and companies easily. Being able to speak to people cleary and all the little things like putting them on hold ( if having to ) or if i need a bathroom break, or lunch etc etc. Those are definitely are appreciated because whenever we need a little break we have an option to use and click on to be able to take that break. Also if have a meeting we have an ption for that, also if we have to do a training we also have an potion for that. There's just so many things that we have to use if ever have to stop taking calls to do any of those things. If theres an option that is needed or an option that isnt there they wont hesitate to make it possible to have it there for us.
What do you like best?
I like the ability to listen, coach, barge or transfer calls. This is easy to do and quick! I have found that I am able to be more efficient by completing required actions smoothly and quickly while using NICE inContact. It is also nice to be able to pull both calls and chats at a later date. This is especially useful for recanting conversations for the benefit of myself (a supervisor), for agent praise or reprimand, as well as for quality assurance analysis.What do you dislike?
I do not like that I have not been using NICE inContact sooner.Recommendations to others considering the product:
Go for it! NICE inContact has so many features and tools to assist you in all of your communication goals. Being able to monitor, review, transfer or take over an agent to customer interaction with the click of a button is everything. Simplify your routine and switch to NICE inContact.What problems are you solving with the product? What benefits have you realized?
We have been able to get more users using the integrated softphone faster than ever before and are now able to easily monitor calls and assist when a supervisor is requested all while our staff is working from home.
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