Home/Contact Center Operations Software/NICE inContact CXone
Updated on: October 23, 2021

What is NICE inContact CXone ?

NICE inContact CXone - Contact Center Operations Software

NICE inContact CXone

Call Center Software
(1,973 Ratings) Write Review

CXone delivers one unified experience, on one cloud-native platform, fast onboarding of new employees and capabilities, with embedded AI to keep your team one step ahead. Connect customer journeys across any channel by empowering agents to provide quick, personalized, and proactive service. Power rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly and serves customers of all sizes globally. Deliver a seamless experience for call center employees and customers. Grow with the last platform you’ll ever need open, cloud-native, scalable and secure. Protect current investments and quickly, confidently move your call center software to the cloud.

NICE inContact CXone Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Sandy, Utah / +1 800.826.8028
Deployment SaaS/Web/Cloud Category Contact Center Operations Software

NICE inContact CXone Pricing

Pricing ModelQuotation Based
NICE inContact CXone


  • Automatic Contact Distributor
  • Interactive Voice Response
  • Interaction Channels
  • Proactive Outbound
  • My Agent eXperience - MAX
  • Workforce Intelligence
  • Partner AI Chatbots
  • Workforce Management
  • Quality Management
  • Customer Satisfaction Surveys
  • Performance Management
  • Omnichannel Analytics
  • Security & Reliability
  • CRM Integrations
  • UCaaS Integrations
  • Developer Ecosystem
  • RESTful APIs
  • Voice as a Service
  • Reporting

Disclaimer: The pricing details were last updated on 11/03/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about NICE inContact CXone pricing.

NICE inContact CXone FAQs

Yes, NICE inContact CXone provides API.

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NICE inContact CXone Reviews

Based on 1,973 Rating(s)
Rating Distribution
  • 53 %
  • 32.7 %
  • 9 %
  • 2.6 %
  • 2.6 %
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moein ahmadi
moein ahmadiSource : trustpilot.com
(Reviewed on 07 April 2021) This product is very good.This product…

This product is very good.This product is very good.This product is very good.This product is very good

Dale M.
Dale M.Source : trustpilot.com
(Reviewed on 05 March 2021) Best CX Platform on the Market

We recently signed our 2nd 3-year contract with Nice-InContact. The 2nd implementation was just as smooth as the 1st (migrated to Userhub vs. Central). After vetting other ACD technologies on the market, we decided to stay with InContact for a number of reasons, including:- Agent Experience: The MAX softphone is intuitive... really easy to use.- Data Security/Locks: I can lock down data views within the system to specific team or campaigns. This is a tremendous advantage for a BPO.- Custom Reporting/Data Access: The custom reports may not have best visual aspects in the market, but the access to raw data is the best.- You're assigned a TAM (Technical Account Manager) that provides support... we meet with ours weekly to discuss new functionality and open issues/cases.- Easy to deploy for work-from-home agents.Overall, best in the market in my opinion.

Ashik Hossain
Ashik HossainSource : trustpilot.com
(Reviewed on 16 February 2021) This product is very good

This product is very good

Tiffany Williams
Tiffany WilliamsSource : trustpilot.com
(Reviewed on 13 February 2021) Great platform for managing clients data.

This is great product that helps businesses in making the right decision. It organizes client data that we use to conduct our potential customers during marketing campaigns. It also give our clients proper insights on our products and services.

Pranjal Saxena
Pranjal SaxenaSource : trustpilot.com
(Reviewed on 09 February 2021) Great company with a better mindset…

Great company with a better mindset people

Elias Elias
Elias EliasSource : trustpilot.com
(Reviewed on 06 February 2021) Great and amazing software to use.

Great and amazing software to use.. I love it.

John Osarenren
John OsarenrenSource : trustpilot.com
(Reviewed on 23 November 2020) Customer Experience with Lasting Relationship

NICE - inContact takes your CXone platform to the next desired revenue level with the right applications and partners. It is the world's largest community of companies, collectively dedicated to improving customer and employee experiences, while exploring integrating systems, AI, and Analytics to increase Returns on Investments and Retention.

User in Financial Services
User in Financial ServicesSource : g2crowd.com
(Reviewed on 17 September 2020) "MULTIPLE PROGRAMS USER - SATISFIED!"

What do you like best?

I like that it's google-based and can be accessed anywhere, even on the go

What do you dislike?

not a dislike, but maybe haven't explored it yet. when i go to prebuilt reports>contact history i am able to sort per team (but then all the associates still show up from other teams)

Recommendations to others considering the product:

It's an easy-to-use, one-stop-shop tool!

What problems are you solving with the product? What benefits have you realized?

i like that the calls and the dashboard are in one place. in another time, we used to have an app to monitor the dashboard / queue and another one to listen to calls.

User in Hospital & Health Care
User in Hospital & Health CareSource : g2crowd.com
(Reviewed on 17 September 2020) "Its great, never any issues."

What do you like best?

Its easy to use, not complicated. It also easy to understand. A great way to get incontact with people. Id would much rather use NICE inContact than to use an actual phone. Whenever there is an issue they dont take minutes, hours, days to get to it and fix it. They are always hands on and get to the job very quickly and its very appreciated. If there's something wrong they get to it ASAP.

What do you dislike?

Honestly I cant think of anything that i dislike. Its makes my job so much easier especially with the auto dialing or auto pick up. If i was to HAVE to pick something id dislike it would be the ring tones maybe lol thats about it though. EVery thing else is perfectly fine.

Recommendations to others considering the product:

I would advise to really take advantage of how easy you have it with NICE inContact. Also when being teached how to use NICE inContact to really pay attention because if not you wouldnt understand how to use it and it might seem all complicated to you.

What problems are you solving with the product? What benefits have you realized?

Getting in contact with other people and companies easily. Being able to speak to people cleary and all the little things like putting them on hold ( if having to ) or if i need a bathroom break, or lunch etc etc. Those are definitely are appreciated because whenever we need a little break we have an option to use and click on to be able to take that break. Also if have a meeting we have an ption for that, also if we have to do a training we also have an potion for that. There's just so many things that we have to use if ever have to stop taking calls to do any of those things. If theres an option that is needed or an option that isnt there they wont hesitate to make it possible to have it there for us.

Sandria N
Sandria NSource : g2crowd.com
(Reviewed on 17 September 2020) "Intuitive Experience"

What do you like best?

I like the ability to listen, coach, barge or transfer calls. This is easy to do and quick! I have found that I am able to be more efficient by completing required actions smoothly and quickly while using NICE inContact. It is also nice to be able to pull both calls and chats at a later date. This is especially useful for recanting conversations for the benefit of myself (a supervisor), for agent praise or reprimand, as well as for quality assurance analysis.

What do you dislike?

I do not like that I have not been using NICE inContact sooner.

Recommendations to others considering the product:

Go for it! NICE inContact has so many features and tools to assist you in all of your communication goals. Being able to monitor, review, transfer or take over an agent to customer interaction with the click of a button is everything. Simplify your routine and switch to NICE inContact.

What problems are you solving with the product? What benefits have you realized?

We have been able to get more users using the integrated softphone faster than ever before and are now able to easily monitor calls and assist when a supervisor is requested all while our staff is working from home.

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Videos on NICE inContact CXone

Sunrun: Generating Growth with NICE inContact CXone
Sunrun: Generating Growth with NICE inContact CXone
See CXone in Action
Introducing NICE inContact CXone
Introducing NICE inContact CXone

NICE inContact CXone Integration

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