Home/Contact Center Operations Software/Five9 vs NICE inContact CXoneUpdated on: March 29, 2024

Compare Five9 vs NICE inContact CXone

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Overview

Summary

Five9 is a smart cloud contracting platform developed specifically for digital businesses to bring about the power of cloud technology to customers. It assists the user in engaging the clients on the channel of their choice, streamlining the operations, automating the workflow, and increasing the agility of the business to enhance customer experience. Five9 is a popular AI-based software that is trusted by billions of customers for increasing interactions annually. It aims at providing end-to-end solutions using omni-channel routing, WFO, analytics, and artificial intelligence in order to deliver exceptional business results and increase agent productivity. It further enables digital interaction, quality management, gamification, recording and analytics, and much more. Users can additionally engage, retain, attract, scale, and motivate the best agents from anywhere in the world for your contact centre. You can also optimize your workforce with the powerful tools offered by Five9 apart from motivating and managing your agents to produce exceptional customer results. The pricing plans of the platform are quotation based and the users have to contact their members directly on their official website to get more details. ..show more

Nice inContact is cloud-based call place programming that assists organizations with amplifying the nature of leads and limit the expense of client association. The arrangement involves many highlights expected to handle inbound help demands and assists organizations with interfacing with their clients through various channels, for example, inbound/outbound voice calls, email, phone message, visit, virtual entertainment from there, the sky is the limit. NICE CXone works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone CXoneTM, the industry’s most complete cloud customer experience platform, we combine best in class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel With NICE CXone CXoneTM, the industry’s most complete cloud customer experience platform, we combine best in class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel. See how our customer centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global leadership can help you transform every experience and customer relationship for lasting results. Nice inContact offers different call steering highlights, as IVR, CTI and ACD. The framework likewise incorporates labor force improvement capacities, for example, e-picking up, recruiting and labor force the executives. The mixed prescient dialer device offers call mixing, message set down dialing, call concealment and auto dialer for mixed call places. The arrangement flawlessly coordinates with well known CRM applications like Salesforce and Oracle Service Cloud. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Ramon, California / +1-925-201-2000

Sandy, Utah / +1 800.826.8028

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Outbound
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • Dialers
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support

Inbound
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • IVR
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support
  • Speech Recognition IVR
Blended
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • Dialers
  • IVR
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support
  • Speech Recognition IVR
View Price Page
NICE inContact CXone
Custom

Features

  • Automatic Contact Distributor
  • Interactive Voice Response
  • Interaction Channels
  • Proactive Outbound
  • My Agent eXperience - MAX
  • Workforce Intelligence
  • Partner AI Chatbots
  • Workforce Management
  • Quality Management
  • Customer Satisfaction Surveys
  • Performance Management
  • Omnichannel Analytics
  • Security & Reliability
  • CRM Integrations
  • UCaaS Integrations
  • Developer Ecosystem
  • RESTful APIs
  • Voice as a Service
  • Reporting
View Price Page

SCREENSHOTS

Five9 Screenshots
View 2 screenshot(s)
NICE inContact CXone Screenshots

INTEGRATIONS

  • Salesforce
  • Salesforce

ALTERNATIVES

Top alternatives to Five9

Twilio Flex
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Avaya Aura
Avaya Aura
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Dialpad Talk
NICE inContact CXone
NICE inContact CXone

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