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Best Service Desk Software At A Glance
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Zendesk Support Suite and how does it work?
Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface to provide a more personalized and complete resolution to the issue.
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User Sentiment
San Francisco, California - 94103
Live Since 2007
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Freshservice and how does it work?
Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well.
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User Sentiment
San Mateo, California
Live Since 2011
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is SuperOps RMM and how does it work?
SuperOps RMM is the perfect monitoring tool for IT environments, empowering professionals to stay in-the-know and take control of their client’s assets. With the automatic scanning feature provided by the discovery agent, users can easily monitor inventory across clients. This includes tracking custom fields to ensure all asset details, history, files, documents, and associated tickets are up-to-date. Designed to facilitate collaboration and automation, SuperOps RMM allows users to create customized tasks with real-time alerts and notifications on incidents. With spammable workflows, users can save time while still ensuring their clients’ assets are secure and up-to-date. Whether its a small or medium-scale business, SuperOps RMM is the perfect fit for monitoring IT environment and helping to ensure optimal results. Enjoy the convenience of easy tracking and collaboration, as well as the peace-of-mind that comes with real-time alerts and secure asset management. Make the most of IT environment with SuperOps RMM.
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SaaSworthy’s own chatbot that helps you find, compare, and choose better in seconds.94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Jira Service Desk and how does it work?
Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software.
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User Sentiment
Sydney, Australia
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ServiceNow IT Service Management and how does it work?
ServiceNow IT Service Management empowers organizations to deliver seamless and resilient IT services while boosting team productivity. Built on the powerful Now Platform, this solution leverages AI and machine learning to automate processes and speed up issue resolution, helping businesses innovate faster. By integrating end-to-end digital workflows, teams can stay connected, eliminate bottlenecks, and enhance operational efficiency. The platform’s user-friendly drag-and-drop interface simplifies complex workflows, allowing enterprises to design and implement smarter solutions effortlessly. With its AI-powered capabilities, ServiceNow provides actionable insights, enabling smarter decision-making and the continuous improvement of business processes. Security is a top priority, and the platform equips organizations with robust tools to strengthen data protection and maintain compliance with regulatory requirements. By reducing manual tasks and enabling informed decisions through powerful automation, ServiceNow transforms the way businesses operate, ensuring agility, efficiency, and enhanced performance across the enterprise.
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ServiceNow IT Service Management Pricing
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Halo Service Desk and how does it work?
Halo Service Desk is an intuitive service desk software that enables companies to standardize and run their various processes from a single place. It centralizes the entire company under an all-inclusive cloud platform and allows teams to monitor their progress in a shared view. Halo Service Desk offers a single place to all team members so that they can work together and gain visibility across their work. Users can track their ongoing tasks, audit their processes securely, prioritize and focus on important work and make team members accountable for their assigned work. Further, Halo Service Desk also facilitates easy interaction, helping companies to deliver seamless service through a system designed for omnichannel service distribution. Marketers can create and send personalized emails and also connect with their customers through live chat or phone. The software has a simple, fast and completely configurable system that can be tailored according to the needs of users. It makes the customer service team more flexible and keeps customers happy.
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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is HaloITSM and how does it work?
HaloITSM is the ultimate platform designed to streamline your business operations. It simplifies incident management, automates workflows, and ensures you meet SLAs, saving you time and effort. With a fully customizable white-label portal, it seamlessly extends your brand while enabling team collaboration to track, plan, and manage tickets directly from knowledge base articles. Its intuitive dashboard provides clear insights into project performance, keeping your business on track. HaloITSM integrates effortlessly with tools like Office 365, Active Directory, and more, making it an adaptable solution for medium to large companies. Built to grow with your business, HaloITSM is fast, user-friendly, and completely configurable to meet your unique needs. Deliver exceptional service with a platform that takes care of the complex tasks so you can focus on what matters most—engaging and growing your brand.
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72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ALVAO Service Desk and how does it work?
The ALVAO helpdesk system is simple to use and welcoming. ALVAO Service Desk provides a single point of contact for all in-company requests. The solution provider team gain an overview of workload, clear priorities and improved communication. It help the companies to get better organize their internal departments and manage relationships with in-house services users.
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Ivanti Neurons for ITSM (Ivanti Service Manager) and how does it work?
Ivanti Neurons for ITSM offers flexible, proactive service management tailored to your business needs. Automate workflows to eliminate manual processes, enhance efficiency, ensure compliance, and improve security. Whether you need an IT helpdesk solution or advanced service management capabilities, Ivanti Neurons scales effortlessly to meet your requirements. Transform the employee experience with modern service delivery, reducing escalations and accelerating resolutions. With no-code drag-and-drop design, teams can easily configure workflows and interfaces, cutting costs while increasing time to value. AI-powered chatbots and service portals enhance user interactions, while automation empowers service owners to design and control workflows without coding, ensuring consistent and high-quality service. Gain complete visibility of hardware and software assets to maximize performance and value while reducing total cost of ownership. Role-based dashboards allow for effective monitoring of service delivery and commitments. With flexible deployment options—cloud, on-premises, or hybrid—and mobile connectivity, Ivanti Neurons ensures seamless service management wherever you are.
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SW Score Breakdown
User Sentiment
South Jordan, UT
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ManageEngine ServiceDesk Plus and how does it work?
ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features.
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SW Score Breakdown
User Sentiment
Pleasanton, CA
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Vorex and how does it work?
Vorex is a remote monitoring and management software that allows companies to easily create, resolve and manage their IT service tickets and requests. It reduces the generated number of tickets and finds solutions to IT incidents faster. Vorex can be integrated directly with VSA, which speeds up the resolution of IT services by 40%. The software allows technicians to work efficiently and seamlessly with advanced tools and find information quickly, whenever needed. It helps users to spend more time on solving customers’ problems and less time tracking tickets. Further, Vorex allows companies to manage their IT projects and staff effectively besides accessing reports in real-time about project status. The solution also improves forecasting with its project management capabilities. An interactive dashboard within the same displays real-time information on the status and progress of tickets. Companies can easily create custom reports to gain insights into their operations and make better business decisions.
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Centreon and how does it work?
Centreon being a business-aware monitoring solution assures global visibility of complex IT workflows, ranging from the cloud to the edge. The software offers full clarity of the IT infrastructure powered by regular updates, eliminating blind spots. It facilitates appropriate cohesion between objectives related to business growths and IT operations, promoting excellence in business performances. Top-down views, business-oriented service mapping etc are some of the essential metrics covered by the portal. Also, Centreon is compatible with AIOPs besides being future-ready, scalable, flexible and open. Cockpit views featured by the software, let users educate their stakeholders on the performances showcased by the in-house IT team along with their overall impact on the business. Additionally, detailed reports enables enterprises to make informed decisions before opting for long-term commitments or budget plannings. It offers a dedicated plugin packs catalogue comprising platforms like Microsoft Active Directory, Adder AIM SNMP, AEF ACM, Aerohive etc.
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User Sentiment
Paris, France
Live Since 2005
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Suptask and how does it work?
Suptask is the new way of working with tickets where the conversations on Slack are turned in to a full blown ticketing system, without leaving Slack. We are enabling companies to shift-left, remove barriers between teams and decrease their response time by optimizing the time-to-resolution
SW Score Breakdown
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is HEINZELMANN Service.Desk and how does it work?
Introducing the HEINZELMANN Service.Desk - their ultimate solution for streamlined inquiry and problem management within their organization. Designed to support employees across all departments, this full-service management system is a game-changer for efficient and effective organizational processes. Are they tired of endless email chains and missed deadlines? Look no further. The HEINZELMANN Service.Desk is here to revolutionize the way they handle inquiries, problem cases, and requirements within their company. From IT-related issues to general queries, HEINZELMANN is their go-to solution for managing and resolving them in a defined process. With HEINZELMANN, they'll experience a seamless and structured workflow that ensures nothing falls through the cracks. Through its sleek and user-friendly interface, employees can easily submit their inquiries, track progress, and receive timely resolutions. No more confusion or missed communication. Just a smooth, well-oiled machine. What sets HEINZELMANN apart is its versatility. While it excels in IT-related inquiries, it can be adapted to suit any type of requirement or case within their organization. Its flexible nature allows they to customize workflows, assign tasks, and set escalation rules according to their unique needs. HEINZELMANN truly works for they, eliminating bottlenecks and empowering their team to work at their best. We understand the importance of third-party perspective, which is why HEINZELMANN is specifically designed for professionals like them. With its professional, informative tone, it seamlessly integrates into their existing systems and aligns with their brand style, ensuring a consistent and cohesive experience for their employees and clients. Don't settle for mediocrity when it comes to managing inquiries and problem cases. Upgrade to HEINZELMANN Service.Desk and experience the difference it can make in their organization. Streamline their processes, boost productivity, and enhance customer satisfaction - all with HEINZELMANN, their trusted ally in managing the demands of a modern workplace.
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HEINZELMANN Service.Desk Pricing
72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Serviceaide ChangeGear and how does it work?
ChangeGear is an award-winning ITSM platform, recognized as ‘best in class’ by analysts like Gartner, Pink Elephant (Innovation of the Year), and Forrester (NOW Tech ESM 2021). The ChangeGear solution provides comprehensive service and support solutions for IT operations to meet the needs of analysts and end users. Known for their strength in change management, ChangeGear is popular in industries with heavy compliance regulations.
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SW Score Breakdown
User Sentiment
San Jose, California
Live Since 2016
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Track-It and how does it work?
Track-It! is the best help desk software and asset management system for small to medium-sized businesses. Over 50,000 customer sites worldwide have installed a Track-It! helpdesk. Out of the box, Track-It! includes everything you need to improve your help desk and IT asset management operations today. Track-It! takes the concept of what an IT help desk can achieve to the next level and continues to offer a powerful suite of integrated IT management features at an affordable price.
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User Sentiment
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is iSupport Software and how does it work?
iSupport Software is the oldest continually operating provider of business automation software for IT help desk and customer service operations. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. Medium to large businesses that need the ability to automate complex business processes.
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is EV Service Manager and how does it work?
EV Service Manager is an online IT service management software providing access to a powerful, versatile and easy to manage interface. The platform is compatible with the most complex requirements, besides offering access to a modern way of simplicity, mobility and agility, which enhances productivity by 30% and reduces incurred cost by 50%. Organisations can depend on the particular’s PinkVerified processes to get their IT maturity improved. Also, admins can integrate external portals, third party apps and dashboards within the software to deliver a comprehensive user experience to their IT staff. Included Evie tool offers accurate guidance through smart automation, execution commands, appropriate filters and detailed searches. Further, companies can also depend on the inbuilt graphical designer, robust business tools, 400+ out of the box wizards and tax schedulers to get complex processes streamlined into automated actions. Detailed reports made available by EV Service Manager helps with trend monitoring and easy decision making. Other essential features include asset lifecycle management, SSAE-18 audited processes, out of the box API connectors and a plethora of smart tools helping out with asset, demand, capacity, service catalogue and availability monitoring.
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User Sentiment
New York, New York
72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is IBM Control Desk and how does it work?
IBM Control Desk is an IT service management software for those companies who want to simplify the support of their users and infrastructures. The solution helps with cost reduction and customer satisfaction enhancement functionalities through automated service, self-service management and best practice-based integrated service desk features. IBM Control Desk comes with a Service Catalog and Enterprise App Store through which customers can select services available to them. They can also deploy the approved software with their devices without taking help from the IT staff. Further, with inbuilt automation capabilities, visibility into assets, problem management and integrated knowledge, IBM Control Desk lets IT practitioners avail benefits in their complex processes. IBM Control Desk helps companies to reduce their business risk through automated change procedures and advanced impact analysis. It ensures the integrity of the multi-cloud environment and existing infrastructures. The software offers a complete view of their IT environments that supports business-critical applications seamlessly.
Read moreSW Score Breakdown
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Mint Service Desk and how does it work?
Mint Service Desk is a service desk and asset management software for IT companies, enabling them to enhance their customer experience and manage the related assets. The platform hosts a variety of functionalities related to incident management, asset management, service requests, knowledge base, custom forms, advanced SLA etc. Moreover, the software also enables user agents to share knowledge with other agents and help out one another. Mint Service Desk provides a wide range of attributes to create unique forms for the service desk, besides enabling users to collect all the information that analysts need. This platform can be integrated with social media accounts, which facilitates companies to reach maximum customers. Brands can also connect with their customers over live chat for better communication. The advanced API of Mint Service Desk helps companies integrate with third-party platforms, make strong relationships with their customers and boost revenue. The operating company of Mint Service Desk have its branches located across Malaysia, Poland, Mexico, Canada and South Africa.
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is BMC Helix ITSM and how does it work?
BMC Helix ITSM is an industry-leading service management software that helps businesses with intelligent automation services to transform ITSM principles from Remedy into more agile solutions. It is a powerful and customer-centric system that uses emerging technologies, such as Machine Learning and Artificial Intelligence. The software helps with predictive service management using features like auto-classification, routing of incidents and assignment. BMC Helix ITSM has multi-cloud capabilities to manage broker incidents, for releases and changes across cloud providers. The software also helps to create and resolve problems faster with its context-aware, intelligent and proactive incident matching facilities. It includes all IT services that are required to manage change, service requests, assets, knowledge and identity monitoring. Further, businesses can provide key information to their customers and support people whenever needed using its built-in Knowledge-Centred Service (KCS) functionality. The accessibility and flow of information also become easy with BMC Helix ITSM through its smart reports and interactive dashboard.
Read moreSW Score Breakdown
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Alemba Service Manager and how does it work?
Alemba Service Manager can help departments such as HR and Facilities deliver better services and user experiences to their customers. And it is trusted by a large number of Enterprise-scale organizations across the globe. Alemba Service Manager offers an advanced integration platform, which allows you to link together your IT management tools and systems.
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SW Score Breakdown
User Sentiment
Send, Surrey
Live Since 2007
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Deepser and how does it work?
brings together the best of help desk and ITSM solutions, offering a modular platform that adapts to their unique needs while simplifying Customer Support, Sales, and IT management. Designed with low code/no code customization and ITIL compliance, Deepser empowers businesses of all types to manage their database and IT infrastructure effortlessly. With the Starter license, you gain full help desk capabilities to track tickets, assign tasks, and create in-depth reports. Deepser also enables seamless client and sales management by centralizing their IT resources and providing customizable categorizations. Its integrated features allow you to optimize workflows, improve collaboration with colleagues, and deliver outstanding service to their clients. From managing relationships and contracts to showcasing their services, Deepser is the solution to streamline procedures, save time, and boost productivity. With consistent enhancements driven by customer feedback, you can trust Deepser to stay ahead of their business’s evolving needs, making work simpler and smarter every step of the way.
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The Average Cost of a basic Service Desk Software plan is $26 per month.
52% of Service Desk Software offer a Free Trial , while 10% offer a Freemium Model .
| PRODUCT NAME | SW SCORE | AGGREGATED RATINGS |
|---|---|---|
Jira Service Desk
|
94 | 4.3 |
ServiceNow IT Service Management
|
90 | 4.6 |
Halo Service Desk
|
74 | 4.7 |
HaloITSM
|
95 | 4.8 |
ALVAO Service Desk
|
72 | 4.8 |
Ivanti Neurons for ITSM (Ivanti Service Manager)
|
94 | 4.2 |
ManageEngine ServiceDesk Plus
|
98 | 4.3 |
Vorex
|
75 | 0 |
Centreon
|
90 | 4.9 |
Suptask
|
76 | 4.9 |
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