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About IBM Control Desk

IBM Control Desk is an IT service management software for those companies who want to simplify the support of their users and infrastructures. The solution helps with cost reduction and customer satisfaction enhancement functionalities through automated service, self-service management and best practice-based integrated service desk features. IBM Control Desk comes with a Service Catalog and Enterprise App Store through which customers can select services available to them. They can also deploy the approved software with their devices without taking help from the IT staff. Further, with inbuilt automation capabilities, visibility into assets, problem management and integrated knowledge, IBM Control Desk lets IT practitioners avail benefits in their complex processes. IBM Control Desk helps companies to reduce their business risk through automated change procedures and advanced impact analysis. It ensures the integrity of the multi-cloud environment and existing infrastructures. The software offers a complete view of their IT environments that supports business-critical applications seamlessly.


Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Online

IBM Control Desk Pricing

Free Trial


Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 05/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about IBM Control Desk Pricing.

IBM Control Desk Alternatives

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IBM Control Desk Reviews

User Rating

4.4/5 (Based on 21 Ratings)

Ratings Distribution

  • Excellent

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IBM Control Desk User Reviews

IBM Control Desk FAQs

Does IBM Control Desk provide API?

Yes, IBM Control Desk provides API.

IBM Control Desk Contact

Vendor Details

Armonk, New York

Contact Details


Social Media Handles

Not available


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