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Pricing Insights for Call Center Software

  • The Average Cost of a basic Call Center Software plan is $25 per month.

  • 40% of Call Center Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 5% offer a Freemium Model Allows users to access basic features at no cost..

List of Call Center Software

PRODUCT NAME SW SCORE AGGREGATED RATINGS

Overview

Call center software is deployed in a company to improve customer support services. It allows you to manage multiple channels like phone, live chat, and social media to provide efficient customer support to your customers. Using this software, you can build your helpdesk where you can monitor all inbound and outbound calls in real-time. It is a web-hosted application that helps you to record all customer interactions using which you can assess your agent’s performance and productivity. This software is equipped with inbuilt functionalities to establish seamless two-way communication. In addition, it also can integrate with many leading CRM software which allows your agent to deliver a better service.

Before purchasing a call center software, you need to consider the following key factors  

  • Automatic Call Distribution (ACD): It is a prime factor for any call center software which carries out all essential functions and routes all the inbound calls to the right agent.    
  • Call Queue Management: Effective call queue management is necessary to distribute calls to your agents equally. 
  • Call monitoring: Availability of this feature will help you to monitor all inbound and outbound calls in real-time by which you can easily track your agent’s performance and can improve the quality of your service.  
  • Concurrency Support: Ensure that your software has concurrency support using which you can efficiently manage multiple calls at the same time.
  • Call Blocking: It is an added advantage if your software has a call blocking feature. By using this feature, you can restrict all spam calls by blacklisting the numbers which will save your agent’s productive time.

Features

Typical Features

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

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