Provana Speech Analytics Pricing, Reviews and Features (April 2024)

About Provana Speech Analytics

Provana Speech Analytics is a call centre platform that provides AI-powered call monitoring that is both less expensive and more effective. It automatically monitors and rates every call, giving you a clear picture of which calls to prioritise and decreasing the need for monitoring activities. With Provana Speech Analytics, managers, supervisors, and agents can acquire performance metrics automatically. Agents get real-time feedback with unique indications and alarms, allowing them to swiftly improve their performance and client experience. A team implements administers, and continuously maintains a cloud-based platform. There is no setup fee, and there is no need for IT infrastructure or an in-house team. The software enables you to quickly and simply assess each conversation to guarantee that all regulatory requirements are followed, reducing the chances of fines. With dashboards and agent scorecards tailored to your company's individual performance measures, you may tailor it to your needs. Additionally, the platform turns calls into machine-readable transcripts for customised categorization based on keywords, thanks to powerful speech recognition technology.

Pricing

Free Trial Not Available
Provana Speech Analytics Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

69%
Reviews

60%
Momentum

63%
Popularity

76%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Provana Speech Analytics Features

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Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

69%

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Provana Speech Analytics Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Provana Speech Analytics Custom

Features

Performance Management
Compliance Management
100% Call Monitoring
Free Implementation and Management
The Power Of AI
Customizable

Disclaimer: The pricing details were last updated on 15/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Provana Speech Analytics Pricing.