About Helpline Software

Deep Dive with Clara AI

Purpose-built software for crisis lines, helplines, and nonprofits that cannot afford a missed call. Helpline Software combines automated call routing, shift scheduling, callback handling, webchat, and reporting into one integrated platform, so when your schedule changes, your routing updates instantly . Every call is routed to the right on-call advocate, with automatic backup and escalation when no one answers. All routing attempts are logged, giving you full visibility instead of guesswork . Agencies using Helpline Software answer up to 84% more callers without adding headcount, and it's trusted by 75% of the oldest rape crisis centers . Keep your existing number, protect caller confidentiality, and give your team the tools to provide compassionate, reliable support (day or night).

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Pricing

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

72%
Reviews

60%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Large Enterprises
Medium Business

API Support

Not available

Modes of Support

Online

Helpline Software Features

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Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

72%

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Queue Management (Calls)

Allows you to control call queues and distributes call equally

Outbound Call Center

Allows your agent to make outgoing calls

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Inbound Call Tracking Features

Attribution

Track and allocate credit to touchpoints throughout the conversion journey.

Call Transcripts

Transforms call audio into easily searchable transcripts

Call Routing

Directs calls to the appropriate agent or department

Call Recording

Facility to record calls with a set of conditions and compliance

Dashboard

A digital insight of reports and other workings on a single screen

Call Metadata

Captures caller details, time, campaign source, and device

Dynamic Number Insertion (DNI)

Assigns unique phone numbers to campaigns/channels to track calls.

Security and Privacy Compliance

Ensures accessibility solutions comply with GDPR, HIPAA, and SOC 2 standards.

Analytics

Allows integration with other analytical tools or has it inbuilt

Call Monitoring

Allows you listen to all inbound and outbound calls.

Helpline Software Pricing

Free Trial

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Pricing Options

Premium Plans ( Quotation Based )

Quote based NA

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Helpline Software FAQs

What is the best Call Center Software?

When small businesses select call center software, the ideal solutions strike a balance between user-friendliness, cost-effectiveness, and essential capabilities like IVR, call routing, and CRM integration. This allows them to scale customer support efficiently, avoiding overly complicated systems. Based on recent reviews, top contenders include:

Best for mid-market teams needing reliable cloud voice, omni-channel support, and strong CRM integrations.