Smart Engagement Agent Pricing: Cost and Pricing plans

Q: What messaging channels does Smart Engagement Agent support?

It supports SMS and WhatsApp messaging , including two-way customer conversations.

Smart Engagement Agent Pricing

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Pricing Options

Premium Plans ( Subscription )

Pricing Insights for Business Instant Messaging Software

The Average Cost of a basic Business Instant Messaging Software plan is $8 per month.
31% of Business Instant Messaging Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 35% offer a Freemium Model Allows users to access basic features at no cost..

Company Plan (Recommended) $899.00 $899.00 per year

Best for Orgs with 10+ active users
Include Configuration · Implementation · Product Support
Chargeable only for custom feature & change request only

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Smart Engagement Agent FAQs

What is Smart Engagement Agent?

Smart Engagement Agent is a Salesforce-native messaging solution that enables businesses to manage SMS and WhatsApp conversations directly within Salesforce.

What messaging channels does Smart Engagement Agent support?

It supports SMS and WhatsApp messaging, including two-way customer conversations.

Can users send media through SMS and WhatsApp?

Yes. The platform supports sending media and message templates through supported messaging channels.

Does Smart Engagement Agent integrate with Salesforce?

Yes. Smart Engagement Agent is designed to work within Salesforce, allowing users to manage customer conversations alongside Salesforce records.

Which industries can use Smart Engagement Agent?

Smart Engagement Agent can support customer communication across Healthcare, Financial Services, Insurance, Retail, E-commerce, Real Estate, Education, Travel & Hospitality, Logistics, Manufacturing, and Professional Services.

Does Smart Engagement Agent support automated or AI-powered replies?

Yes. It can use AI to assist with customer responses and automate replies to incoming SMS and WhatsApp messages.

Can customer conversations be linked to Salesforce records?

Yes. Incoming messages can be matched with relevant Salesforce Contacts, Leads, and Accounts, helping teams maintain customer communication history.

How much does Smart Engagement Agent cost?

The pricing for Smart Engagement Agent starts at $899.0 per year. Smart Engagement Agent has a single plan:

Company Plan (Recommended) at $899.00 per year.

Learn more about Smart Engagement Agent pricing.

Does Smart Engagement Agent offer a free plan?

No, Smart Engagement Agent does not offer a free plan.

Learn more about Smart Engagement Agent pricing.

Compare Smart Engagement Agent Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Smart Engagement Agent	899	per year	-		Smart Engagement Agent Pricing
Slack	4.38	per month	per user	+	Slack Pricing
Quip	10	per month	per user	+	Quip Pricing
Element	10	per month	-	+	Element Pricing
Rocket.Chat	8	per month	per user	+	Rocket.Chat Pricing
Pumble	-	-	-	-	Pumble Pricing
Glip	5	per month	per user	-	Glip Pricing
Chanty	3	per month	per user	-	Chanty Pricing
Gitter	-	-	-	-	Gitter Pricing
Minsh	259	per month	-	-	Minsh Pricing

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Smart Engagement Agent Alternatives

View All Smart Engagement Agent Alternatives

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Element Secure your Collaborations and Messaging with Element read more

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Smart Engagement Agent Features

Show Feature Explanation

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Business Instant Messaging Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

77%

Message Catch Up

Helps to view your latest unread messages across board instantly with ease

AI Summary

AI-Powered Native Summarization

Message Scheduling

Set future delivery times for messages

Message History and Archiving

Long-term retention of conversation data.

Message Search

Search past conversations using keywords.

Direct Message

Private messaging directly between users.

File Sharing

A simple way to share files instantaneously with the team

External User Access

Controlled access for people outside the workspace or organization

Emojis and Reactions

Built-in visual reactions

Group Chat

Direct chat between more than two users

Video Calling

Video calls to allow better discussion and exchange of ideas

Channels and Spaces

Public or private spaces for team communication

@Mentions

Receive instant alerts for tagged mentions and direct messages.

Security and Encryption

Protect your communications with powerful encryption, ensuring security both end-to-end and during transit.

Cross-Platform Access

Available on web, desktop, and mobile platforms.

Presence Indicators

Online, offline, away, or busy—status options that keep you connected and in control.

Discussion Threads

Helps in ensuring collaboration and exchange of views pertaining to a specific topic through comment posts

Screen Sharing

Enables remote participants to see your desktop that allows better collaboration

Multi-language Support

Available in multiple languages to support global customers

Cloud Storage

Provides an online storage space to store data

Smart Engagement Agent Integrations

Salesforce Sales Cloud CRM Software

Salesforce B2C Commerce Ecommerce Software

Salesforce CRM Software

Smart Engagement Agent Pricing

Pricing Insights for Business Instant Messaging Software

Smart Engagement Agent FAQs

Compare Smart Engagement Agent Pricing Against Competitors

Free Software Alternatives to Smart Engagement Agent

Smart Engagement Agent Alternatives

Smart Engagement Agent Features

Business Instant Messaging Features

Smart Engagement Agent Integrations

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