Zoho Assist

About Zoho Assist

Zoho Assist web-based remote access software helps in offering remote support and allows screen sharing. The software can also be run on Android and iOS. It becomes easy to access & tackle unmanaged systems. You can transfer up to 2GB files to other computers/ devices located across different networks. Real-time collaboration is possible to conduct virtual meetings and training sessions are easier now with Zoho Assist. It has remote rebooting & reconnecting capabilities. Users will enjoy unattended remote access where they can switch on systems remotely with just a click. One can remotely access & operate power options like restart, shutdown, log off, hibernate etc. It is firewall-friendly.

Screenshots & Videos

Remote Support Session- Start Session screenshot

Pricing

Free Trial Available
Starts at $10.0. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

81%
Momentum

67%
Popularity

75%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

24/7 (Live rep), Online

Zoho Assist Awards

# 4 Fastest Growing Remote Access Software
Q3 2019

# 3 Most Searched Remote Access Software
Q3 2019

Zoho Assist Features

Show Feature Explanation

Show Missing Features

Remote Access Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Session Transfer

Facilitates sending and receiving both attended as well as unattended support sessions

Session Recording

Enables one to record remote access, support sessions, and meetings

Remote Control

Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

File Transfer

Allows sending and receiving files

Feedback Collection

Helps in collecting feedback from users to assess the support

Diagnostic Tools

Helps to conduct performance testing and network configuration to identify issues on a computer.

Screen Sharing

Enables remote participants to see your desktop that allows better collaboration

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Zoho Assist Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Free Free

Features

1 Remote Support Technician
5 Unattended Computers
Instant Chat
Desktop App
UAC Compatible
Clipboard Sharing
Mac Support
User Management
Zoho Desk Integration
Zoho SalesIQ Integration
Organization Roles
1 Concurrent Session

Standard (Remote Support) $10.00 $12.00 per user / month

1 technician

Features

Includes features of Free plan, plus
File Transfer
Multi Monitor Navigation
Send Ctrl+Alt+Del
Reboot and Reconnect
Session Transfer
Import Google Contacts
Custom Report
Screen Capture
Zendesk Integration
2 simultaneous Sessions
Voice chat

Add-ons

Additional Storage:
- Record unlimited sessions and store your reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB.
Call Credits for VoIP:
- Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit.

Professional (Remote Support) $15.00 $18.00 per user / month

1 technician

Features

Includes features of Standard plan, plus
Mobile Apps (iOS, Android)
Schedule Sessions
Screen Sharing
Session Notes
Custom Email Templates
Rebranding
Advanced Reports
4 simultaneous Sessions

Add-ons

Additional Storage:
- Record unlimited sessions and store your reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB.
Call Credits for VoIP:
- Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit.

Enterprise (Remote Support) $24.00 $28.00 per user / month

1 technician

Features

Includes features of Professional plan, plus
Departments
Session Recording
Service Queue
Session Audit
Remote Printing
Video Chat
Contacts Management
Annotation
Customer Widget
Custom Domain Mapping
6 simultaneous Sessions
Diagnostic tools

Add-ons

Additional Storage:
- Record unlimited sessions and store your reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB.
Call Credits for VoIP:
- Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit.
Enterprise Add-on:
- Gain access to our premium technical support assistance 24 hours a day, 5 days a week (Monday through Friday), via live chat or email.

Standard (Unattended Access) $10.00 $12.00 per user / month

25 unattended computers

(Unlimited Technicians)

Features

Includes features of Free plan, plus
Computer Grouping
Group permissions
Bulk Deployment
Wake on LAN
File Transfer
Remote Power Options
Session Confirmation
Multi-monitor Navigation
Custom Reports
Custom Email Templates
Mobile Apps for the Technician
Screen Capture
Voice chat

Professional (Unattended Access) $15.00 $18.00 per user / month

25 unattended computers

(Unlimited Technicians)

Features

Includes features of Standard plan, plus
Session Recording
Remote Print
Annotation
Diagnostic tools
Video Chat
Departments
Rebranding
Bulk Deployment via Distributor
Custom Domain Mapping
Mobile and IoT devices
Advanced Reports

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 06/12/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zoho Assist Pricing.

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Zoho Assist Reviews

User Rating

4.6/5 (Based on 977 Ratings)

Ratings Distribution

Excellent
70.4%
Very Good
23%
Average
4.8%
Poor
0.4%
Terrible
1.3%

Do You Use Zoho Assist?

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Review Summary

Reviewers applaud Zoho Assist's user-friendly interface, describing it as intuitive and easy to navigate. They find its remote control features impressive, enabling seamless access and control of customer devices. Additionally, Zoho Assist's ability to transfer files and share screens earns praise for enhancing collaboration. While some users appreciate its affordable pricing, others suggest improvements in documentation and customer support. Overall, Zoho Assist is recognized for its user-friendly interface, efficient remote control, and budget-friendly plans, making it a strong option for remote assistance needs.

Pros

Easy to use interface and intuitive design.
Wide range of features, including remote control, file transfer, and screen sharing.
Affordable pricing plans to suit different budgets.
Reliable and secure connection for remote sessions.