Home/Remote Access Software/Zoho Assist
Updated on: May 24, 2022

What is Zoho Assist ?

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Zoho Assist - Remote Access Software
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89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zoho Assist

One-stop online remote access and support solution
(391 Ratings) Write Review

Zoho Assist web-based remote access software helps in offering remote support and allows screen sharing. The software can also be run on Android and iOS. It becomes easy to access & tackle unmanaged systems. You can transfer up to 2GB files to other computers/ devices located across different networks. Real-time collaboration is possible to conduct virtual meetings and training sessions are easier now with Zoho Assist. It has remote rebooting & reconnecting capabilities. Users will enjoy unattended remote access where they can switch on systems remotely with just a click. One can remotely access & operate power options like restart, shutdown, log off, hibernate etc. It is firewall-friendly.

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Zoho Assist Awards

Zoho Assist Features Show All Features

Zoho Assist Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Pleasanton, CA - 94588 / +1 (888) 900-9646
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Remote Access Software

Zoho Assist Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Free
Free

FREE

Features

  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi-language Help Desk
  • Mobile Apps
  • 24x5 Email Support
Standard
$14 /User/Month
Billed Yearly

Pricing:

  • $14/agent/month billed annually
  • $20/agent/month

Features from FREE +

  • Social & Community Channels
  • Product-based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP - Embeddable Self-service
  • 24x5 Phone Support
  • Add-On ($6/Light Agent/Month)
Professional
$23 /User/Month
Billed Yearly

Pricing:

  • $23/agent/month billed annually
  • $35/agent/month

Features from STANDARD +

  • Multi-Department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint - Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDKs
  • 24x5 Chat Support
  • Add-On ($6/Light Agent/Month)
Enterprise
$40 /User/Month
Billed Yearly

Pricing:

  • $40/agent/month billed annually
  • $50/agent/month

Features from PROFESSIONAL +

  • Live Chat
  • Zia - Artificial Intelligence
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Layout Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ($6/Light Agent/Month)
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Disclaimer: The pricing details were last updated on 15/12/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zoho Assist pricing.

Zoho Assist Alternatives Zoho Assist Alternatives

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Zoho Assist vs ISL Online

Zoho Assist Reviews

OVERALL RATING
4.6
Based on 391 Rating(s)
Rating Distribution
  • 78.6 %
  • 19.8 %
  • 1 %
  • 0 %
  • 0.6 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on Zoho Assist

Explore Zoho Assist In-depth
Explore Zoho Assist In-depth
Zoho Assist: Remote Support. Simpler. Faster

Zoho Assist Screenshots

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Zoho Assist Demo - UAC-Prompt
Zoho Assist Demo - Multi-monitor
Zoho Assist Demo - Reboot
Zoho Assist Demo - Two-way
Zoho Assist Demo - Instant Chat
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screenshots
screenshots
screenshots
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screenshots
Zoho Assist Demo - UAC-Prompt
Zoho Assist Demo - Multi-monitor
Zoho Assist Demo - Reboot
Zoho Assist Demo - Two-way
Zoho Assist Demo - Instant Chat

Zoho Assist FAQs

Zoho Assist is Remote Access Software. Zoho Assist offers the following functionalities:

  • Session Transfer
  • Session Recording
  • Remote Control
  • File Transfer
  • Feedback Collection
  • Diagnostic Tools
  • Screen Sharing
  • Live Chat

Learn more about Zoho Assist features.

Yes, Zoho Assist provides API.

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Disclaimer

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