Home/Remote Access Software/Zoho Assist
Updated on: May 30, 2020
What is Zoho Assist ?
Zoho Assist - Remote Access Software : SaaSworthy.com
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Zoho Assist

One-stop online remote access and support solution
(362 Ratings) Write Review

Zoho Assist web-based remote access software helps in offering remote support and allows screen sharing. The software can also be run on Android and iOS. It becomes easy to access & tackle unmanaged systems. You can transfer up to 2GB files to other computers/ devices located across different networks. Real-time collaboration is possible to conduct virtual meetings and training sessions are easier now with Zoho Assist. It has remote rebooting & reconnecting capabilities. Users will enjoy unattended remote access where they can switch on systems remotely with just a click. One can remotely access & operate power options like restart, shutdown, log off, hibernate etc. It is firewall-friendly.

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Zoho Assist Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Pleasanton, CA - 94588 / +1 (888) 900-9646
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Remote Access Software

Zoho Assist Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Free
Free

Free Forever

Both for personal and commercial use

Features

  • 1 Remote Support Technician
  • 5 Unattended Computers
  • Instant Chat
  • Desktop App
  • UAC Compatible
  • Clipboard Sharing
  • Mac Support
  • User Management
  • Zoho Desk Integration
  • Zoho SalesIQ Integration
  • Organization Roles
  • 1 Concurrent Session
Standard (Remote Support)
$8 /User/Month
Billed Yearly

Features

  • Includes features of Free plan, plus
  • File Transfer
  • Multi Monitor Navigation
  • Send Ctrl+Alt+Del
  • Reboot and Reconnect
  • Session Transfer
  • Import Google Contacts
  • Custom Report
  • Screen Capture
  • Zendesk Integration
  • 2 simultaneous Sessions
Professional (Remote Support)
$13 /User/Month
Billed Yearly

Features

  • Includes features of Standard plan, plus
  • Mobile Apps (iOS, Android)
  • Schedule Sessions
  • Screen Sharing
  • Session Notes
  • Custom Email Templates
  • Rebranding
  • Advanced Reports
  • 4 simultaneous Sessions
Enterprise (Remote Support)
$21 /User/Month
Billed Yearly

Features

  • Includes features of Professional plan, plus
  • Departments
  • Session Recording
  • Session Audit
  • Remote Printing
  • Voice and Video Chat
  • Contacts Management
  • Annotation
  • Customer Widget
  • Custom Domain Mapping
  • 6 simultaneous Sessions
Standard (Unattended Access)
$8 /Month
Billed Yearly

For 25 unattended computers

Features

  • Computer Grouping
  • Group permissions
  • Deployment
  • Wake on LAN
  • Session Notes
  • File Transfer
  • Rebranding
  • Remote Power Options
  • Session Confirmation
  • Mobile Apps for Technician
  • Unlimited Technicians
  • Advanced Reports
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Zoho Assist Pricing
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Disclaimer: The pricing details were last updated on 10/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Zoho Assist FAQs

Zoho Assist is Remote Access Software. Zoho Assist offers the following functionalities:

  • Live Chat
  • Screen Sharing
  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Remote Control
  • Session Recording
  • Session Transfer

Learn more about Zoho Assist features.

The pricing for Zoho Assist starts at $10.00 per user per month. Zoho Assist has 4 different plans:

  • Standard (Remote Support) at $10.00 per user per month.
  • Standard (Unattended Access) at $10.00 per month.
  • Professional (Remote Support) at $15.00 per user per month.
  • Enterprise (Remote Support) at $25.00 per user per month.
    • Zoho Assist also offers a Free Plan with limited features.

      Learn more about Zoho Assist pricing.

Yes, Zoho Assist offers a free plan.

Learn more about Zoho Assist pricing.

Yes, Zoho Assist provides API.

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Zoho Assist Reviews

OVERALL RATING
3.3
Based on 362 Rating(s)
Rating Distribution
  • 207
  • 24
  • 10
  • 120
  • 1
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Unique62Source : trustpilot.com
(Reviewed on 28 April 2020)
Fake company

This is a con company they keep sending me emails saying Adam lowes your account email hasn’t been accessed for over 120 days, for one thing I’m not Adam lowes they are sending it to a different address they have been reported as phishing spam also there emails are flagged I believe this company is fake and run by incompetent staff, they will be reported every time they send fake and false spam emails

...more
Russel MatthewSource : trustpilot.com
(Reviewed on 23 April 2020)
Frustrating sometimes but overall a…

Frustrating sometimes but overall a good service. For the price, it is a steal.

...more
Claire Robinson (Pink Monkey Stag and Hen)Source : trustpilot.com
(Reviewed on 22 April 2020)
I would give this company 10 stars if…

I would give this company 10 stars if possible. They are the most helpful and affordable company I have dealt with. Customer service is brilliant, their products are user friendly and easily customized. They always surpassed my expectations and are a huge value to my company. I will be a customer for many years.Due to Covid 19 I have had to cancel some of my subscriptions this was easily done and the Zoho team are very understanding. Never once have I had a problem with this company, not once have I felt dissatisfied. My data is still stored on the free version until I am ready to start the subscriptions again.The negative reviews on here do not ring true, this company is one of the best on the market.

...more
Karl PaeSource : trustpilot.com
(Reviewed on 22 April 2020)
The webinar software is completely…

The webinar software is completely useless. E-mail flows don't go out at all or go out at random times not the assigned ones. Worst part was trying to hold a webinar. After around 30 people had joined everything stopped working - first video, then (as more people joined) mic, then got bunch of connectivity errors. Tried different networks and still nothing. Jumped to Hangouts and everything worked flawlessly. I just wish I had read the reviews before trying.

...more
Vasudev SinghSource : trustpilot.com
(Reviewed on 22 April 2020)
We are facing issue in the payment…

We are facing issue in the payment process from last 1 month and contacted your subscription support many time but the issue is not resolved yet. Please solve issue or charge back our money.User ID: 680787898Organization ID: 708944911

...more
Anne CrispSource : trustpilot.com
(Reviewed on 22 April 2020)
Very Impressed...

I did the trial, and spent sometime learning the CRM... but didn't get much help with the trial in helping me set up. However once I had signed they were amazing, whenever I wanted them they were available, they really helped me. Love how I was able to cancel other subscriptions as Zoho had it all.. I cancelled calandly, hootsuite, quickbooks, plus I also got a sign doc, and so much more. A week after signing up I upgraded to Zoho one, due to all the features.I made one payment for the year. Take the time in your trial period to really learn how to use this programme, as it is very powerful and worth every penny. Doc sign alone is about 300 a year, so getting this, is a no brainer!

...more
JocelynSource : trustpilot.com
(Reviewed on 18 April 2020)
This company is fraudulent

This company is fraudulent. They have been taking over $100 out of my account per day in increments of $22.00, $30.00 since April 6. I have informed them, they know they have done it, now they want to give me the run around to give me my money back. DO NOT TRUST THEM. DO NOT GIVE THEM YOUR CREDIT CARD. I NEVER AUTHORIZED THEM TO DO SO.

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Bill ChamberlinSource : trustpilot.com
(Reviewed on 13 April 2020)
I started to use Zoho and was going…

I started to use Zoho and was going through the setup process and I kept running into issues. I got help via chat and the help desk referred me to links in their help section I had already read and still was stuck. After too many issues, I tried to cancel. There is no cancel, no delete me or a way out. You have to finish the setup process to quit. I quit because I couldn’t finish the setup. I had to complain to PayPal to stop future payments and I have had to blacklist their emails because of the volume.

...more
Diane JacksonSource : trustpilot.com
(Reviewed on 09 April 2020)
I read these reviews and can't believe…

I read these reviews and can't believe it. I have used Zoho for years with another company. I never had one problem. I am on my own now and I signed up but I did have a problem deciding on the level I needed. Its a great CRM and a great way to track my customers andsales and any activity I have with them. I have my doubts about how many of these are honest reviews.

...more
Andrew PeacockSource : trustpilot.com
(Reviewed on 09 April 2020)
Ignore the negative reviews.

I'm setting up some Zoho apps for my business - CRM, Marketing Hub, Surveys, Sites, Desk, Subscriptions, Books, Social, Pagesense, and Forms so far.It's not live yet, but I have a website, with an email list subscription form, auto-sending emails and tracking responses, collating surveys, and with the capability to capture recurring payments and offer customer support, in the space of 2 days.My only criticism is that although apps do integrate with other apps, the manner they do this does vary from app to app. A more consistent approach might be useful.And for less than $40 a month, that's a stunning offering.I've had to contact support on about 4 issues, and in each case they're replying to mails in about 2 hours, in perfectly good English. In my career, I've dealt with "bigger" companies that take much longer to respond.Well done Zoho. On top of that, their company culture is fantastic - take some to read about how they work. And they've done a number of things, very quickly, to support businesses during the COVID crisis.

...more
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Zoho Assist: Remote Support. Simpler. Faster

Zoho Assist Screenshots

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Zoho Assist Demo - UAC-Prompt
Zoho Assist Demo - Multi-monitor
Zoho Assist Demo - Reboot
Zoho Assist Demo - Two-way
Zoho Assist Demo - Instant Chat
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Zoho Assist Demo - UAC-Prompt
Zoho Assist Demo - Multi-monitor
Zoho Assist Demo - Reboot
Zoho Assist Demo - Two-way
Zoho Assist Demo - Instant Chat

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