Home/Remote Access Software/Zoho Assist
Updated on: February 28, 2020
What is Zoho Assist ?
Zoho Assist - Remote Access Software : SaaSworthy.com
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Zoho Assist

One-stop online remote access and support solution
(292 Ratings) Write Review

Zoho Assist web-based remote access software helps in offering remote support and allows screen sharing. The software can also be run on Android and iOS. It becomes easy to access & tackle unmanaged systems. You can transfer up to 2GB files to other computers/ devices located across different networks. Real-time collaboration is possible to conduct virtual meetings and training sessions are easier now with Zoho Assist. It has remote rebooting & reconnecting capabilities. Users will enjoy unattended remote access where they can switch on systems remotely with just a click. One can remotely access & operate power options like restart, shutdown, log off, hibernate etc. It is firewall-friendly.

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Zoho Assist Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Pleasanton, CA - 94588 / +1 (888) 900-9646
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Remote Access Software

Zoho Assist Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Free
Free

Free Forever

Both for personal and commercial use

Features

  • 1 Remote Support Technician
  • 5 Unattended Computers
  • Instant Chat
  • Desktop App
  • UAC Compatible
  • Clipboard Sharing
  • Mac Support
  • User Management
  • Zoho Desk Integration
  • Zoho SalesIQ Integration
  • Organization Roles
  • 1 Concurrent Session
Standard (Remote Support)
$8 /User/Month
Billed Yearly

Features

  • Includes features of Free plan, plus
  • File Transfer
  • Multi Monitor Navigation
  • Send Ctrl+Alt+Del
  • Reboot and Reconnect
  • Session Transfer
  • Import Google Contacts
  • Custom Report
  • Screen Capture
  • Zendesk Integration
  • 2 simultaneous Sessions
Professional (Remote Support)
$13 /User/Month
Billed Yearly

Features

  • Includes features of Standard plan, plus
  • Mobile Apps (iOS, Android)
  • Schedule Sessions
  • Screen Sharing
  • Session Notes
  • Custom Email Templates
  • Rebranding
  • Advanced Reports
  • 4 simultaneous Sessions
Enterprise (Remote Support)
$21 /User/Month
Billed Yearly

Features

  • Includes features of Professional plan, plus
  • Departments
  • Session Recording
  • Session Audit
  • Remote Printing
  • Voice and Video Chat
  • Contacts Management
  • Annotation
  • Customer Widget
  • Custom Domain Mapping
  • 6 simultaneous Sessions
Standard (Unattended Access)
$8 /Month
Billed Yearly

For 25 unattended computers

Features

  • Computer Grouping
  • Group permissions
  • Deployment
  • Wake on LAN
  • Session Notes
  • File Transfer
  • Rebranding
  • Remote Power Options
  • Session Confirmation
  • Mobile Apps for Technician
  • Unlimited Technicians
  • Advanced Reports
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Disclaimer: The pricing details were last updated on 10/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Zoho Assist FAQs

Zoho Assist is Remote Access Software. Zoho Assist offers the following functionalities:

  • Live Chat
  • Screen Sharing
  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Remote Control
  • Session Recording
  • Session Transfer

Learn more about Zoho Assist features.

The pricing for Zoho Assist starts at $10.00 per user per month. Zoho Assist has 4 different plans:

  • Standard (Remote Support) at $10.00 per user per month.
  • Standard (Unattended Access) at $10.00 per month.
  • Professional (Remote Support) at $15.00 per user per month.
  • Enterprise (Remote Support) at $25.00 per user per month.
    • Zoho Assist also offers a Free Plan with limited features.

      Learn more about Zoho Assist pricing.

Yes, Zoho Assist offers a free plan.

Learn more about Zoho Assist pricing.

Yes, Zoho Assist provides API.

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Zoho Assist Reviews

OVERALL RATING
3.5
Based on 292 Rating(s)
Rating Distribution
  • 179
  • 22
  • 7
  • 83
  • 1
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Kaveh KamoonehSource : trustpilot.com
(Reviewed on 26 November 2019)
Program promises a lot of value but…

Program promises a lot of value but customer Service leaves a lot to be desired. Most tech support people are not very familiar with the product. It's true that Zoho has a lot of different applications and no one can know all of them, but why can't they just ask you which application you need help with and get you to talk to a person with that specialty. On boarding is very frustrating. If you can have the stomach to go through that, then eventually you may reach a place where you realize the promise of Zoho. But good luck getting there.

...more
zoho scamSource : trustpilot.com
(Reviewed on 24 November 2019)
scam

scam, support never responds

...more
E LauraSource : trustpilot.com
(Reviewed on 22 November 2019)
Very very impressed.

We recently bought Zoho CRM for our sales and marketing teams to use and would recommend to anyone. Amazing price, and actually we've found the customer services team to be fantastic. Paddy (a member of their onboarding team has helped us with any issues that arose with set-up (not technical issues, more that we didn't know how to do it with absolute determination and professionalism. I couldn't fault the customer service we've received at all, and the CRM does absolutely everything we want it to.

...more
Kay Altenburger - DeWittSource : trustpilot.com
(Reviewed on 15 November 2019)
Only allowed to receive five emails per…

Only allowed to receive five emails per day [incoming] zero allowed to send.Called the company three times and they said it was because I had two emails that I sent bounce back.WTH. Go figure, did more research on the company and sure enough it is owned by a company in INDIA, the C/S reps could not comprehend my English and asked me several times if I could speak clearer --- who me!!! Not speaking clearly. I am a detail nut! Paid for this service and filing a complaint with my credit card company. Hope to get a full refund. What in the world is their problem................

...more
amy petriSource : trustpilot.com
(Reviewed on 04 November 2019)
This system is archaic and there is…

This system is archaic and there is currently no way to merge expenses or reports. Slow, gets jacked up and just Terrible. Uggggh.

...more
cwSource : trustpilot.com
(Reviewed on 30 October 2019)
Somehow tried to hack my emails.

Somehow tried to hack my emails.

...more
Daniel BurginSource : trustpilot.com
(Reviewed on 24 October 2019)
Been going round and round in circles…

Been going round and round in circles with Zoho support for around a week now. Additional factor authorisation stopped working for me - they successfully sent me instructions on how to reset it.I could then sign in on a new computer after re-linking the authentication, but it wouldn't let me log in on the desktop app anymore. I can, however, access from the browser.I tell support that I've tried re-syncing the authenticator - they send me an e-mail telling me to try re-syncing the authenticator.I remind support I've already tried that - they ask me to clear my cookies. I remind them I'm using the desktop app and no longer have issues with signing in with the browser - they ask me which app I'm talking about and what URL I'm trying to access. It's Zoho's app. Downloaded from Zoho. It doesn't need a url. I'm currently waiting for them to tell me whether or not they realise that they provide this app or not... really disappointing support.

...more
ICFSource : trustpilot.com
(Reviewed on 21 October 2019)
NON existent support on PAID service, don't waste your money - Terrible

We took out a PAID subscription, we thought that the least we would get is some kind of SUPPORT - WRONG, you send messages about BUGS, and problems = NO REPLY. We are now going to have to export everything to another mail system, can't use a business that you pay for and they don't even have the common courtesy to reply.Indian style support = non existentEven if you PAY. Use it for FREE, never pay these guys a dollar.

...more
ChrisSource : trustpilot.com
(Reviewed on 16 October 2019)
Bugs

Zoho products are full of bugs which makes working with them frustrating and time consuming.

...more
Ben ClarksonSource : trustpilot.com
(Reviewed on 15 October 2019)
Simple and affordable

Simple and affordable. This has made my business 100x more streamlined and my life 1000x easier. thanks zoho.

...more
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Zoho Assist Screenshots

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Zoho Assist Demo - UAC-Prompt
Zoho Assist Demo - Multi-monitor
Zoho Assist Demo - Reboot
Zoho Assist Demo - Two-way
Zoho Assist Demo - Instant Chat
screenshots
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Zoho Assist Demo - UAC-Prompt
Zoho Assist Demo - Multi-monitor
Zoho Assist Demo - Reboot
Zoho Assist Demo - Two-way
Zoho Assist Demo - Instant Chat

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