Home/Remote Access Software/Zoho Assist
Updated on: December 3, 2020
What is Zoho Assist ?
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Zoho Assist

One-stop online remote access and support solution
(661 Ratings) Write Review

Zoho Assist web-based remote access software helps in offering remote support and allows screen sharing. The software can also be run on Android and iOS. It becomes easy to access & tackle unmanaged systems. You can transfer up to 2GB files to other computers/ devices located across different networks. Real-time collaboration is possible to conduct virtual meetings and training sessions are easier now with Zoho Assist. It has remote rebooting & reconnecting capabilities. Users will enjoy unattended remote access where they can switch on systems remotely with just a click. One can remotely access & operate power options like restart, shutdown, log off, hibernate etc. It is firewall-friendly.

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Zoho Assist Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Pleasanton, CA - 94588 / +1 (888) 900-9646
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Remote Access Software

Zoho Assist Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Free
Free

Free Forever

Both for personal and commercial use

Features

  • 1 Remote Support Technician
  • 5 Unattended Computers
  • Instant Chat
  • Desktop App
  • UAC Compatible
  • Clipboard Sharing
  • Mac Support
  • User Management
  • Zoho Desk Integration
  • Zoho SalesIQ Integration
  • Organization Roles
  • 1 Concurrent Session
Standard (Remote Support)
$8 /User/Month
Billed Yearly

Features

  • Includes features of Free plan, plus
  • File Transfer
  • Multi Monitor Navigation
  • Send Ctrl+Alt+Del
  • Reboot and Reconnect
  • Session Transfer
  • Import Google Contacts
  • Custom Report
  • Screen Capture
  • Zendesk Integration
  • 2 simultaneous Sessions
Professional (Remote Support)
$13 /User/Month
Billed Yearly

Features

  • Includes features of Standard plan, plus
  • Mobile Apps (iOS, Android)
  • Schedule Sessions
  • Screen Sharing
  • Session Notes
  • Custom Email Templates
  • Rebranding
  • Advanced Reports
  • 4 simultaneous Sessions
Enterprise (Remote Support)
$21 /User/Month
Billed Yearly

Features

  • Includes features of Professional plan, plus
  • Departments
  • Session Recording
  • Session Audit
  • Remote Printing
  • Voice and Video Chat
  • Contacts Management
  • Annotation
  • Customer Widget
  • Custom Domain Mapping
  • 6 simultaneous Sessions
Standard (Unattended Access)
$8 /Month
Billed Yearly

For 25 unattended computers

Features

  • Computer Grouping
  • Group permissions
  • Deployment
  • Wake on LAN
  • Session Notes
  • File Transfer
  • Rebranding
  • Remote Power Options
  • Session Confirmation
  • Mobile Apps for Technician
  • Unlimited Technicians
  • Advanced Reports
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Disclaimer: The pricing details were last updated on 10/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Zoho Assist FAQs

Zoho Assist is Remote Access Software. Zoho Assist offers the following functionalities:

  • Live Chat
  • Screen Sharing
  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Remote Control
  • Session Recording
  • Session Transfer

Learn more about Zoho Assist features.

The pricing for Zoho Assist starts at $10.00 per user per month. Zoho Assist has 4 different plans:

  • Standard (Remote Support) at $10.00 per user per month.
  • Standard (Unattended Access) at $10.00 per month.
  • Professional (Remote Support) at $15.00 per user per month.
  • Enterprise (Remote Support) at $25.00 per user per month.
    • Zoho Assist also offers a Free Plan with limited features.

      Learn more about Zoho Assist pricing.

Yes, Zoho Assist offers a free plan.

Learn more about Zoho Assist pricing.

Yes, Zoho Assist provides API.

Ask the Community View Community

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Zoho Assist Reviews

OVERALL RATING
4.5
Based on 661 Rating(s)
Rating Distribution
  • 78.1 %
  • 20.1 %
  • 1.1 %
  • 0 %
  • 0.7 %
SHARE YOUR EXPERIENCE Write a Review
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Jonathan ASource : g2crowd.com
(Reviewed on 13 August 2020)
"Great price!"

What do you like best?

its included at no extra charge with Zoho One. It does everything you need for small business IT Review collected by and hosted on G2.com.

What do you dislike?

Limited mass administration features- its usefulness is limited to remote access. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

SMB IT for a all-remote, distributed team Review collected by and hosted on G2.com.

...more
Sakshie ASource : g2crowd.com
(Reviewed on 17 April 2020)
"Quick connected remote support software"

What do you like best?

Email invite,

works inside and outside LAN,

file transfers along with video chat,

customer widgets and MAC support,

affordable Review collected by and hosted on G2.com.

What do you dislike?

Large organization or enterprise support is difficult.

Phone customer support is more difficult. Online is mainly the to go option.

If you want unlimited unattended access you have to play. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its cheaper.

It doesn't need complex installation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

To reboot and reconnect phones and devices.

For assistance with school softwares like blackboard, people soft, etc. Review collected by and hosted on G2.com.

...more
Lindsey BSource : g2crowd.com
(Reviewed on 31 March 2020)
"Getting help with Zoho Assist"

What do you like best?

Zoho is easy to use, easy to open, and worked without interruption. I was able to take back control at any time when my IT support was using it-for example, when I needed to enter a password. Review collected by and hosted on G2.com.

What do you dislike?

I had no negative interaction with Zoho. Out of the platforms we have used, I think this is the easiest to use. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This was easy to use and my IT support was on my laptop within seconds of me opening it. We were able to troubleshoot my issue and get me up to speed and working again within minutes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Remote IT access to laptops for work from home workers. During this time with COVID-19, it's critical to be able to get IT support fast and through a reliable network such as Zoho. We have used this and been able to keep on top of issues within our IT department. Review collected by and hosted on G2.com.

...more
Administrator in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 07 November 2019)
"A Great Alternative "

What do you like best?

Zoho Assist is a great alternative to our main remote software. When that one doesn't work we use Assist. It also works well with Zoho Desk.

What do you dislike?

There is honestly nothing I don't dislike about Assist.

Recommendations to others considering the product:

If you're looking for an easy to use remote support software then, Zoho Assist is the way to go.

What problems are you solving with the product? What benefits have you realized?

We use Zoho Assist to support our customers that don't have our agents installed.

...more
Greg PSource : g2crowd.com
(Reviewed on 16 August 2019)
"Help in seconds"

What do you like best?

I can reach out to my IT support from anywhere and get true professional help.

What do you dislike?

There is nothing to dislike, it is a well thought out software

Recommendations to others considering the product:

What are you waiting for.

What problems are you solving with the product? What benefits have you realized?

I can't afford to have my computer down, I have a team counting on me. When my computer goes down, I simply contact my IT support and within seconds they have access to my computer and the problem is only minutes away from disappearing!

...more
Source : g2crowd.com
(Reviewed on 31 July 2019)
"Quick and easy"

What do you like best?

I love the ease of connecting to clients, and the script so I can have a login UI from my website

What do you dislike?

It can be a little clunky at startup, and I sometimes have an issue at one particular client where I'll randomly get kicked out, but I suspect that's a client issue

Recommendations to others considering the product:

Their integrations are pretty simple, as we were already using their CRM

What problems are you solving with the product? What benefits have you realized?

I am able to increase billable time by utilizing remote sessions and recording them as opposed to having to be on site

...more
Source : g2crowd.com
(Reviewed on 29 July 2019)
"Excellent Remote PC Connectivity Software"

What do you like best?

One of the best things I like about Zoho Assist is the ease of operation. Adding a new client is simply running a program. No configuration or settings to get it running. Another benefit is the price. Can't beat the value!

What do you dislike?

Nothing really negative at all. One thing I have noticed is the cursor movement seems to be somewhat quicker than what I experience on my PC. Especially when navigating up / down. Not a major issue at all though.

Recommendations to others considering the product:

Having been a TeamViewer user for about 15 years, I was a little uneasy using a different tool for remote connectivity. But, after testing the free version of Zoho Assist for about a month, the concern was gone.

This software works well. It is easy to setup. I have had no issues with file transfers and connection quality has been great.

What problems are you solving with the product? What benefits have you realized?

Basically, I have been able to save a lot of time. We have remote facilities, and the ability to assist quickly just gets everyone back to their jobs ASAP. Because a portion of our users are remote, I am planning on using the unattended feature for after-hours maintenance.

...more
Source : g2crowd.com
(Reviewed on 23 July 2019)
"Works great"

What do you like best?

End users have no problems with joining a session, compared with Teamviewer no complicated passwords or versioning issues.

What do you dislike?

Not a lot at present, used the assist twice when Teamview wasn't working for customer and had very little problems.

Suggest including remote management as integrated not a module.

Recommendations to others considering the product:

An underated new product which will supercede Teamviewer on cost and functionality

What problems are you solving with the product? What benefits have you realized?

User issues with Teamviewer, browser based sessions make getting users connected really easy.

...more
Source : g2crowd.com
(Reviewed on 23 July 2019)
"Excellent Product for the money"

What do you like best?

Product has all of the functionality of much more expensive products and is extremely easy to use. I like the reboot to safe mode option and all of the background commands that can be done without involving the user. The invite technician option comes in handy when you need an extra set of eyes or need to escalate to the next level of support.

What do you dislike?

Getting around UAC can be a bit difficult until you get it installed as a service as you often have to rely on the end user clicking on a prompt you cannot see.

Recommendations to others considering the product:

If you want a great product for minimal money, then this is the product to buy. Compare it to the competiton and see for yourself.

What problems are you solving with the product? What benefits have you realized?

We use the product for all of our remote staff... instant resolution for a better customer experience with feedback. It also allows for auditing compliance since it logs all sessions. Able to copy files from my host machine to the client machine, stop and start services, launch a remote command prompt, or kill a rogue process.

...more
Source : g2crowd.com
(Reviewed on 19 July 2019)
"An excellent tool for any tech or business."

What do you like best?

Being a consultant for multiple business as well as providing Support it is imperative that we can quickly remote in and assist our clients. Zoho let's us do just that. A quick, web-based login utility that let's us help our users from any device.

What do you dislike?

When adding new devices I'd like to see Zoho create custom install packages for "groups". That way we don't have to manually set a grouping in our address book.

Recommendations to others considering the product:

They do offer a trial. Try it out. The management is very easy to do. Setting up new devices and users is also really simple.

What problems are you solving with the product? What benefits have you realized?

Providing assistance without disrupting our appointments. Saving significant money on gas and travel time.

...more
Read All Reviews

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Zoho Assist Screenshots

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Zoho Assist Demo - UAC-Prompt
Zoho Assist Demo - Multi-monitor
Zoho Assist Demo - Reboot
Zoho Assist Demo - Two-way
Zoho Assist Demo - Instant Chat
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Zoho Assist Demo - UAC-Prompt
Zoho Assist Demo - Multi-monitor
Zoho Assist Demo - Reboot
Zoho Assist Demo - Two-way
Zoho Assist Demo - Instant Chat

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