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Zoho Assist

One-stop online remote access and support solution

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What is Zoho Assist and how does it work? Zoho Assist web-based remote access software helps in offering remote support and allows screen sharing. The software can also be run on Android and iOS. It becomes easy to access & tackle unmanaged systems. You can transfer up to 2GB files to other computers/ devices located across different networks. Real-time collaboration is possible to conduct virtual meetings and training sessions are easier now with Zoho Assist. It has remote rebooting & reconnecting capabilities. Users will enjoy unattended remote access where they can switch on systems remotely with just a click. One can remotely access & operate power options like restart, shutdown, log off, hibernate etc. It is firewall-friendly.

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Zoho Assist Awards

Zoho Assist Features Show All Features

Remote Access Features

Session TransferFacilitates sending and receiving both attended as well as unattended support sessions
Session RecordingEnables one to record remote access, support sessions, and meetings
Remote ControlAllows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
File TransferAllows sending and receiving files
Feedback CollectionHelps in collecting feedback from users to assess the support
Diagnostic ToolsHelps to conduct performance testing and network configuration to identify issues on a computer.
Screen SharingEnables remote participants to see your desktop that allows better collaboration
Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.

Zoho Assist Technical details

Support	24/7 (Live rep) Online	Customer Type	Freelancers Large Enterprises Medium Business Small Business
API		Location / Phone Number	Pleasanton, CA / +1 (888) 900-9646
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Official Website	https://www.zoho.com/assist/
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	Remote Access Software

Zoho Assist Pricing

Pricing ModelFree Trial , Freemium , Subscription

MONTHLY YEARLY

Free

Features

1 Remote Support Technician
5 Unattended Computers
Instant Chat
Desktop App
UAC Compatible
Clipboard Sharing
Mac Support
User Management
Zoho Desk Integration
Zoho SalesIQ Integration
Organization Roles
1 Concurrent Session

Standard (Remote Support)

$10 /User/Month Billed Yearly

1 technician

Features

Includes features of Free plan, plus
File Transfer
Multi Monitor Navigation
Send Ctrl+Alt+Del
Reboot and Reconnect
Session Transfer
Import Google Contacts
Custom Report
Screen Capture
Zendesk Integration
2 simultaneous Sessions
Voice chat

Add-ons

Additional Storage:
- Record unlimited sessions and store your reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB.
Call Credits for VoIP:
- Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit.

Professional (Remote Support)

$15 /User/Month Billed Yearly

1 technician

Features

Includes features of Standard plan, plus
Mobile Apps (iOS, Android)
Schedule Sessions
Screen Sharing
Session Notes
Custom Email Templates
Rebranding
Advanced Reports
4 simultaneous Sessions

Add-ons

Additional Storage:
- Record unlimited sessions and store your reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB.
Call Credits for VoIP:
- Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit.

Enterprise (Remote Support)

$24 /User/Month Billed Yearly

1 technician

Features

Includes features of Professional plan, plus
Departments
Session Recording
Service Queue
Session Audit
Remote Printing
Video Chat
Contacts Management
Annotation
Customer Widget
Custom Domain Mapping
6 simultaneous Sessions
Diagnostic tools

Add-ons

Additional Storage:
- Record unlimited sessions and store your reports with Assist’s additional storage add-on. Prices start at $4/month for every additional 5GB.
Call Credits for VoIP:
- Purchase phone credits to connect with your customers instantly. Stock up on phone credits priced at $1/credit.
Enterprise Add-on:
- Gain access to our premium technical support assistance 24 hours a day, 5 days a week (Monday through Friday), via live chat or email.

Standard (Unattended Access)

$10 /User/Month Billed Yearly

25 unattended computers

(Unlimited Technicians)

Features

Includes features of Free plan, plus
Computer Grouping
Group permissions
Bulk Deployment
Wake on LAN
File Transfer
Remote Power Options
Session Confirmation
Multi-monitor Navigation
Custom Reports
Custom Email Templates
Mobile Apps for the Technician
Screen Capture
Voice chat

Professional (Unattended Access)

$15 /User/Month Billed Yearly

25 unattended computers

(Unlimited Technicians)

Features

Includes features of Standard plan, plus
Session Recording
Remote Print
Annotation
Diagnostic tools
Video Chat
Departments
Rebranding
Bulk Deployment via Distributor
Custom Domain Mapping
Mobile and IoT devices
Advanced Reports

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Disclaimer: The pricing details were last updated on 06/12/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zoho Assist pricing.

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Zoho Assist Reviews

OVERALL RATING 4.5 Based on 1,074 Rating(s)

Rating Distribution

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Videos on Zoho Assist

Zoho Assist: Remote Support. Simpler. Faster

Zoho Assist Screenshots

Remote Support Session- Start Session screenshot

Microsoft Teams Integration screenshot

Zoho Assist FAQs

Q. What is Zoho Assist used for?

Zoho Assist is Remote Access Software. Zoho Assist offers the following functionalities:

Session Transfer
Session Recording
Remote Control
File Transfer
Feedback Collection
Diagnostic Tools
Screen Sharing
Live Chat

Learn more about Zoho Assist features.

Q. What are the top alternatives for Zoho Assist?

Here`s a list of the best alternatives for Zoho Assist:

Q. Does Zoho Assist provide API?

Yes, Zoho Assist provides API.

Articles on Zoho Assist

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