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About Zoho Assist

Zoho Assist web-based remote access software helps in offering remote support and allows screen sharing. The software can also be run on Android and iOS. It becomes easy to access & tackle unmanaged systems. You can transfer up to 2GB files to other computers/ devices located across different networks. Real-time collaboration is possible to conduct virtual meetings and training sessions are easier now with Zoho Assist. It has remote rebooting & reconnecting capabilities. Users will enjoy unattended remote access where they can switch on systems remotely with just a click. One can remotely access & operate power options like restart, shutdown, log off, hibernate etc. It is firewall-friendly.

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Screenshots & Videos

Microsoft Teams Integration screenshot
Remote Support Session- Start Session screenshot
Remote Support- Start Now screenshot
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    86%
  • Momentum
    67%
  • Popularity
    75%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)
  • Freelancers

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Online

Zoho Assist Awards

Zoho Assist Features

Remote Access Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%

Session Transfer

Facilitates sending and receiving both attended as well as unattended support sessions

Session Recording

Enables one to record remote access, support sessions, and meetings

Remote Control

Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

File Transfer

Allows sending and receiving files

Feedback Collection

Helps in collecting feedback from users to assess the support

Diagnostic Tools

Helps to conduct performance testing and network configuration to identify issues on a computer.

Screen Sharing

Enables remote participants to see your desktop that allows better collaboration

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online
Zoho Assist Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 06/12/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zoho Assist Pricing.

Zoho Assist Alternatives

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Zoho Assist Reviews

User Rating

4.6/5 (Based on 977 Ratings)

Rating Distribution

  • Excellent

    70.4%
  • Very Good

    23%
  • Average

    4.8%
  • Poor

    0.4%
  • Terrible

    1.3%

User Sentiments

Affordable Pricing, Ease of Use, Cross-Platform Compatibility, Extensive Integrations

Occasional Performance Issues, Unreliable Wake-on-LAN Functionality, Limited Mobile Device Support, Confusing Multi-Monitor Navigation

Do You Use Zoho Assist?

Write a Review

Review Summary

Reviewers applaud Zoho Assist's user-friendly interface, describing it as intuitive and easy to navigate. They find its remote control features impressive, enabling seamless access and control of customer devices. Additionally, Zoho Assist's ability to transfer files and share screens earns praise for enhancing collaboration. While some users appreciate its affordable pricing, others suggest improvements in documentation and customer support. Overall, Zoho Assist is recognized for its user-friendly interface, efficient remote control, and budget-friendly plans, making it a strong option for remote assistance needs.

Pros

  • Userfriendly interface and easy setup.
  • Secure and reliable remote access to devices.
  • Affordable pricing plans compared to competitors.
  • Efficient file transfer and screen sharing capabilities.

Cons

  • Limited customization options for branding and personalization.
  • Occasional connectivity issues and lag during remote sessions.
  • Lacks advanced features like multiuser collaboration and session recording.
  • Not suitable for complex IT support scenarios requiring specialized tools.

Zoho Assist Reviews

AI-Generated from the text of User Reviews

Videos on Zoho Assist

Zoho Assist Screenshots

Zoho Assist FAQs

What is Zoho Assist used for?

Zoho Assist is Remote Access Software. Zoho Assist offers the following functionalities:

  • Session Transfer
  • Session Recording
  • Remote Control
  • File Transfer
  • Feedback Collection
  • Diagnostic Tools
  • Screen Sharing
  • Live Chat

Learn more about Zoho Assist features.

Does Zoho Assist provide API?

Yes, Zoho Assist provides API.

Zoho Assist Contact

Vendor Details

Pleasanton, CA Founded : 1996

Contact Details

+1 (888) 900-9646

https://www.zoho.com/assist/

Social Media Handles

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Zoho Assist Integrations

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