What do you like best?
works inside and outside LAN,
file transfers along with video chat,
customer widgets and MAC support,
What do you dislike?
Large organization or enterprise support is difficult.
Phone customer support is more difficult. Online is mainly the to go option.
If you want unlimited unattended access you have to play.
Recommendations to others considering the product:
It doesn't need complex installation.
What problems are you solving with the product? What benefits have you realized?
To reboot and reconnect phones and devices.
For assistance with school softwares like blackboard, people soft, etc.