Thena

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About Thena

Deep Dive with Clara AI

Introducing Thena, the high-tech customer service solution designed to streamline communications and improve business productivity. Thena provides cutting-edge auto-detection of customer requests from thousands of Slack messages, as well as the ability to assign, close, convert, and review incoming customer requests. With Thena, you can gain valuable insights into customer interactions and take advantage of powerful features to reply from any platform. With Thena, no customer service request goes unresolved. Thena is the perfect solution for enterprises that want to maximize efficiency and boost customer satisfaction. Ideal for busy professionals, Thena offers a seamless, multi-channel support system that can help everyone achieve their goals with ease. Get Thena now and empower your business to provide exceptional customer service!

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $5.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

60%
Momentum

60%
Popularity

66%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Thena Awards

# 5 Fastest Growing Software Help Desk Software
Q2 2024

Thena Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Thena Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Basic $5.00 $5.00 per month

$5 Channel per month

Transform your customer support in Slack with triage and assignment

Features

Slack App
Triage
SLAs
Reminders
Assignment

Start Free Trial

Core $400.00 $400.00 per month

Scale your customer engagement with integrations, analytics, and workflows

Features

Unlimited Seats
Includes features of Basic plan, plus
25 channels included
Kanban
Analytics
Slack broadcaster
API
Workflows
More channels
Webchat (in-app chat)
Email connector
Integrations

Start Free Trial

Enterprise Custom

Optimize your business with enhanced AI capabilities and premium support

Features

Includes features of Core plan, plus
Microsoft Teams connector
Internal requests
AI assist
Dedicated CSM
MSA review
Security review
Internal Helpdesk

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 10/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Thena Pricing

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Kustomer Customer Support That Goes Beyond Ticketing read more

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Deskero A multi-channel support robust help desk software read more

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HelpDesk Ticketing Software for Intuitive Customer Support read more

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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

AzureDesk Delight Customers with Exceptional Service read more

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HubSpot Service Hub Bring Order to Customer Service Chaos read more

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Kayako Robust help desk tool for quality customer support read more

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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Halp Modern AI-powered ticketing read more

4.8 48 user ratings

View Details Thena Vs Halp

Thena Reviews

User Rating

4.9/5 (Based on 63 Ratings)

Rating Distribution

Excellent
93.7%
Very Good
6.3%
Average
0%
Poor
0%
Terrible
0%

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Thena FAQs

What is Thena used for?

Thena is Help Desk Software. Thena offers the following functionalities:

AI Assistant
Incident Management
Social Media Integration
Multi-Channel Communication
Macros (Templated Responses)
Document Storage
Customizable Branding
Ticket Management
Surveys and Feedback
Known Issue Management
Knowledge Base
Contract (SLA Management)
Automated Routing
Alerts (Escalation)
Self Service Portal
Live Chat

Learn more about Thena features.

What are the top alternatives for Thena?

Here`s a list of the best alternatives for Thena:

Does Thena provide API?

Yes, Thena provides API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.