Home/Call Center Software/Telax
Updated on: September 22, 2021

What is Telax ?

Telax - Call Center Software
View Gallery
72% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Telax

Your go-to cloud contacting software
(23 Ratings) Write Review

Telax is a popular call centre software that is designed to deliver robust features, world class deployment, and carrier grade reliability to its customers. It aims at providing innovative marketing and sales solutions that increase the profit and revenue of the company. The software is an industry leading cloud contact service solution that combines top class features with the best support services. It enables the users to manage queue calls efficiently in order to ease up the process of tele calling. With Telax, the users get an inbound call center along with an outbound call center. It is an ideal software solution for all types of enterprises, ranging from small to medium to large as it facilitates easy call recording and escalation management. Users get a progressive dialer to make their work all the more effective with Telax. It further provides a 24/7 live rep for easy assistance and maintenance. The pricing of the software is quotation based but they offer a free demo version to get to know about their features. The users have to contact the officials directly through their website to know more about the pricing details.

Telax Features Show All Features

Telax Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Ontario, Canada / 647-277-1000
Deployment SaaS/Web/Cloud Installed - Windows Category Call Center Software

Telax Pricing

Pricing ModelQuotation Based
Telax
Custom

Features

  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Outbound Call Center
  • Progressive Dialer
  • Queue Management
  • Real-time Chat

Contact the vendor for detailed pricing information

Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 04/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Telax pricing.

Telax FAQs

Telax is Call Center Software. Telax offers the following functionalities:

  • Queue Management (Calls)
  • Progressive Dialer
  • Inbound Call Center
  • Outbound Call Center

Learn more about Telax features.

No, Telax does not provide API.

Ask the Community View Community

Telax Alternatives Telax Alternatives

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
TalkDesk
(2999 RATINGS)
TalkDesk An enterprise-class customer support platform with modern cloud solution. It has click-to-call... read more
Visit Website
Telax vs TalkDesk
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Nextiva
(1356 RATINGS)
Nextiva Nextiva is a customer experience management suite that is aimed at revolutionizing the... read more
Visit Website
Telax vs Nextiva
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
CloudTalk
(551 RATINGS)
CloudTalk CloudTalk is a virtual phone system for remote sales and customer service teams. It helps... read more
Visit Website
Telax vs CloudTalk
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
CallHippo
(373 RATINGS)
CallHippo CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free... read more
Visit Website
Telax vs CallHippo
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
CallTools
(247 RATINGS)
CallTools CallTools is a futuristic call center management solution designed for small and large businesses... read more
Visit Website
Telax vs CallTools
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
CircleLoop
(67 RATINGS)
CircleLoop CircleLoop is a cloud-based business phone system that incorporates Pipedrive, assisting users in... read more
Visit Website
Telax vs CircleLoop
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Bright Pattern
(154 RATINGS)
Bright Pattern Bright Pattern is a cloud contact center software which helps businesses to simplify multichannel... read more
Visit Website
Telax vs Bright Pattern
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
eVoice
(36 RATINGS)
eVoice eVoice is a telecommunication service that provides toll-free local numbers, text and video calling... read more
Visit Website
Telax vs eVoice
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Voiptime
(89 RATINGS)
Voiptime Voiptime is a cold calling software that is based not the cloud and drives the outbound sales of... read more
Visit Website
Telax vs Voiptime
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Zendesk Talk
(2597 RATINGS)
Zendesk Talk Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It... read more
Visit Website
Telax vs Zendesk Talk

Telax Reviews

OVERALL RATING
4.4
Based on 23 Rating(s)
Rating Distribution
  • 73.9 %
  • 21.7 %
  • 0 %
  • 4.3 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Source : g2crowd.com
(Reviewed on 29 November 2018) "Best decision made for communication needs"

What do you like best?

The downtime has basically been nonexistent during our time with this vendor for 7 years. There is something special to be said when I have dealt with the same person since I originally choose this company in 2011.

What do you dislike?

We have not had a request or change that has not been accommodated quickly, and completely.

Recommendations to others considering the product

Do it, You can always pay more for less, but why would you want to. The only vendor I actually look forward to having conversations with because they are always positive.

What business problems are you solving with the product? What benefits have you realized?

The mobility required by today calls centers, and the flexibility to communicate in various forms.

...more
Source : g2crowd.com
(Reviewed on 27 November 2018) "Account Executive at Aizan, selling Telax solutions to my clients."

What do you like best?

Telax solutions are modular and easy to adopt so clients can begin with their basic needs and grow to add more functionality quickly as their experience grows. Also, working with Telax is easy because they are responsive to my clients' needs.

What do you dislike?

I would like new features to be implemented more quickly.

What business problems are you solving with the product? What benefits have you realized?

Aizan is able to offer new features to our clients that are cost-effective and integrate into their existing solution.

...more
Source : g2crowd.com
(Reviewed on 27 November 2018) "Extremely Dedicated Vendor"

What do you like best?

Development flexibility, they are wizards and can turn around fixes or new features in an impressive time-frame. In general, they are stellar to work with. I haven't run into a time where they are hard to reach or someone hasn't been able to get me an answer. It's like every person I've worked with there acts as an owner of the company.

What do you dislike?

Nothing to dislike, I honestly do not have a criticism to level against Telax.

Recommendations to others considering the product

If you are at all curious about their solution, just get them in a meeting to talk about it or have a demo; they are a stand out in my vendor portfolio and in my 15 year telecom career.

What business problems are you solving with the product? What benefits have you realized?

I have found them to be very open and honest with communication and very committed to ensuring a successful project for my company. They have gone above and beyond what I expected; my project will be a success in a very large part because Telax is our vendor. When we've come up against feature gaps, they have addressed them incredibly fast. Any issues with my customers were promptly assessed by Telax and the collaboration between my company and Telax has been very good. I could not be happier with Telax.

...more
Source : g2crowd.com
(Reviewed on 08 November 2018) "Years of Great Service and Partnership"

What do you like best?

Telax has partnered with us, and I have worked with Telax as an individual on many projects in the cloud call centre space. Their commitments to my commitments has been un-matched, and I consider them a great partner after many years.

What do you dislike?

I cannot point at a dislike, I can only mention that it would be a bonus to have more transparency on some items.

Recommendations to others considering the product

Telax is super flexible and custom. Their dedication to your project goals is an asset.

What business problems are you solving with the product? What benefits have you realized?

Telax's cloud ACD service is customizable, and flexible. Our services seamlessly integrate with Telax services. Telax also provides services which accompany the cloud call centre such as API integration, SFTP reporting services, custom reporting, push and pull agent control, and countless tweaks to the product which have been suggested by both our client base and our internal team.

...more
Source : g2crowd.com
(Reviewed on 08 November 2018) "Very responsive to any questions or issues, great support"

What do you like best?

Support staff is very patient and helpful

What do you dislike?

No dedicated support rep after initial setup

Recommendations to others considering the product

Watch the training videos as they will help your staff understand Telax better.

What business problems are you solving with the product? What benefits have you realized?

We did not have a true IVR setup untill Telax. Reporting ability and their help on creating custom reports is very helpful.

...more
Source : g2crowd.com
(Reviewed on 06 November 2018) "Spontaneous response"

What do you like best?

Telax always responded on time and ensured a solution was always available for most of the problems reported.

What do you dislike?

Some enhancements requests are pending for long time.

What business problems are you solving with the product? What benefits have you realized?

Able to respond customers in timely manner. Every call is recorded and is used for quality monitoring.

...more
Source : g2crowd.com
(Reviewed on 02 November 2018) "The Best IVR"

What do you like best?

The ease of taking calls from multiple departments. The user's interface is really user-friendly.

The recordings being accessible to the staff that was on the call. Is great for "quality assurance and training purposes" This is true I can review a call that I was on to retrieve lost information like you wrote the wrong details down. Or if a call went bad you have the recording to escalate. Very helpful support staff

What do you dislike?

That the like section was not long enough.

What business problems are you solving with the product? What benefits have you realized?

We are a support department, and having the calls split up into the subject matter we are able to route the calls to the best person to handle and then route on experience. SO if the best to answer is not available at least you will get through and someone can take the info down

...more
Source : g2crowd.com
(Reviewed on 01 November 2018) "voip engineering queue"

What do you like best?

I like the ability to see which agents are busy/on calls/etc.

What do you dislike?

I don't like that a call transferred to the agents direct extension isn't seen as them being on the phone.

What business problems are you solving with the product? What benefits have you realized?

simply solving the need to monitor and help train agents.

...more
Source : g2crowd.com
(Reviewed on 01 November 2018) "Great to Work WIth"

What do you like best?

Constant communication with our product manager and great follow through. Those we work with readily help us work through design concerns with our call flows. They also work to help develop additional tools that we can utilize to make our contact center more efficient.

What do you dislike?

There are times when the support staff don't reply in a timely manner.

What business problems are you solving with the product? What benefits have you realized?

We have been able to track call metrics more accurately, as well as streamline our call flows. We are seeing more productivity from our staff.

...more
Source : g2crowd.com
(Reviewed on 01 November 2018) "TELAX - Best choice for cloud based contact center"

What do you like best?

Every user friendly software for our agents to use. The system is easy to set up and manage both on the administrator and users side. Really like the design of the web portal and call center client software

What do you dislike?

Accessing the portal from many different domains at once can be tricky as you have to remember to open many browsers. Not having the ability to manage different access levels could be better as we have to set up different domains to block users from having access to other sites and still have administrative level access.

What business problems are you solving with the product? What benefits have you realized?

It provides a front answer point to our clients staff and funders for homecare services, lines that are answered 24/7

...more
Read All Reviews

Videos on Telax

3 Ways to Delight Your Customers, Improve Customer Experience
3 Ways to Delight Your Customers, Improve Customer Experience
Hosted Call Center vs. Hardware on Premise - What's more reliable?

Telax Screenshots

Telax Demo - Telax Admin Portal Configuration Classification
Telax Demo - Telax Admin Portal Metrics Dashboard
Telax Demo - Telax Admin Portal Report
Telax Demo - Telax Admin Portal Monitoring
Telax Demo - Telax Admin Portal Executive Dashboard
Telax Demo - Telax Admin Portal Home
Telax Demo - Telax Admin Portal Configuration Classification
Telax Demo - Telax Admin Portal Configuration Classification
Telax Demo - Telax Admin Portal Metrics Dashboard
Telax Demo - Telax Admin Portal Report
Telax Demo - Telax Admin Portal Monitoring
Telax Demo - Telax Admin Portal Executive Dashboard
Telax Demo - Telax Admin Portal Home

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com