RC

Roberto C

November 29, 2018 Source: G2.com

"Best decision made for communication needs"

What do you like best?

The downtime has basically been nonexistent during our time with this vendor for 7 years. There is something special to be said when I have dealt with the same person since I originally choose this company in 2011.

What do you dislike?

We have not had a request or change that has not been accommodated quickly, and completely.

Recommendations to others considering the product:

Do it, You can always pay more for less, but why would you want to. The only vendor I actually look forward to having conversations with because they are always positive.

What problems are you solving with the product? What benefits have you realized?

The mobility required by today calls centers, and the flexibility to communicate in various forms.

RP

Rick P

November 27, 2018 Source: G2.com

"Extremely Dedicated Vendor"

What do you like best?

Development flexibility, they are wizards and can turn around fixes or new features in an impressive time-frame. In general, they are stellar to work with. I haven't run into a time where they are hard to reach or someone hasn't been able to get me an answer. It's like every person I've worked with there acts as an owner of the company.

What do you dislike?

Nothing to dislike, I honestly do not have a criticism to level against Telax.

Recommendations to others considering the product:

If you are at all curious about their solution, just get them in a meeting to talk about it or have a demo; they are a stand out in my vendor portfolio and in my 15 year telecom career.

What problems are you solving with the product? What benefits have you realized?

I have found them to be very open and honest with communication and very committed to ensuring a successful project for my company. They have gone above and beyond what I expected; my project will be a success in a very large part because Telax is our vendor. When we've come up against feature gaps, they have addressed them incredibly fast. Any issues with my customers were promptly assessed by Telax and the collaboration between my company and Telax has been very good. I could not be happier with Telax.

SV

Steve V

November 27, 2018 Source: G2.com

"Account Executive at Aizan, selling Telax solutions to my clients."

What do you like best?

Telax solutions are modular and easy to adopt so clients can begin with their basic needs and grow to add more functionality quickly as their experience grows. Also, working with Telax is easy because they are responsive to my clients' needs.

What do you dislike?

I would like new features to be implemented more quickly.

What problems are you solving with the product? What benefits have you realized?

Aizan is able to offer new features to our clients that are cost-effective and integrate into their existing solution.

AT

Administrator in Telecommunications

November 8, 2018 Source: G2.com

"Years of Great Service and Partnership"

What do you like best?

Telax has partnered with us, and I have worked with Telax as an individual on many projects in the cloud call centre space. Their commitments to my commitments has been un-matched, and I consider them a great partner after many years.

What do you dislike?

I cannot point at a dislike, I can only mention that it would be a bonus to have more transparency on some items.

Recommendations to others considering the product:

Telax is super flexible and custom. Their dedication to your project goals is an asset.

What problems are you solving with the product? What benefits have you realized?

Telax's cloud ACD service is customizable, and flexible. Our services seamlessly integrate with Telax services. Telax also provides services which accompany the cloud call centre such as API integration, SFTP reporting services, custom reporting, push and pull agent control, and countless tweaks to the product which have been suggested by both our client base and our internal team.

AC

Administrator in Hospital & Health Care

November 8, 2018 Source: G2.com

"Very responsive to any questions or issues, great support"

What do you like best?

Support staff is very patient and helpful

What do you dislike?

No dedicated support rep after initial setup

Recommendations to others considering the product:

Watch the training videos as they will help your staff understand Telax better.

What problems are you solving with the product? What benefits have you realized?

We did not have a true IVR setup untill Telax. Reporting ability and their help on creating custom reports is very helpful.

AA

Administrator in Government Administration

November 6, 2018 Source: G2.com

"Spontaneous response"

What do you like best?

Telax always responded on time and ensured a solution was always available for most of the problems reported.

What do you dislike?

Some enhancements requests are pending for long time.

What problems are you solving with the product? What benefits have you realized?

Able to respond customers in timely manner. Every call is recorded and is used for quality monitoring.

AU

Administrator in Utilities

November 2, 2018 Source: G2.com

"The Best IVR"

What do you like best?

The ease of taking calls from multiple departments. The user's interface is really user-friendly.

The recordings being accessible to the staff that was on the call. Is great for "quality assurance and training purposes" This is true I can review a call that I was on to retrieve lost information like you wrote the wrong details down. Or if a call went bad you have the recording to escalate. Very helpful support staff

What do you dislike?

That the like section was not long enough.

What problems are you solving with the product? What benefits have you realized?

We are a support department, and having the calls split up into the subject matter we are able to route the calls to the best person to handle and then route on experience. SO if the best to answer is not available at least you will get through and someone can take the info down

AT

Administrator in Telecommunications

November 1, 2018 Source: G2.com

"voip engineering queue"

What do you like best?

I like the ability to see which agents are busy/on calls/etc.

What do you dislike?

I don't like that a call transferred to the agents direct extension isn't seen as them being on the phone.

What problems are you solving with the product? What benefits have you realized?

simply solving the need to monitor and help train agents.

SG

Sheila G

November 1, 2018 Source: G2.com

"Telax = WOW"

What do you like best?

The customer service and communication with Telax staff - always top notch and very efficient.

What do you dislike?

I don't seem to be able to add anything in this question as honestly, there isn't anything.

What problems are you solving with the product? What benefits have you realized?

Our whole phone IVR system is easy and streamline with Telax and we know it's quality!

AF

Anna F

November 1, 2018 Source: G2.com

"Great to Work WIth"

What do you like best?

Constant communication with our product manager and great follow through. Those we work with readily help us work through design concerns with our call flows. They also work to help develop additional tools that we can utilize to make our contact center more efficient.

What do you dislike?

There are times when the support staff don't reply in a timely manner.

What problems are you solving with the product? What benefits have you realized?

We have been able to track call metrics more accurately, as well as streamline our call flows. We are seeing more productivity from our staff.

Telax Reviews

User Rating

Rating Distribution

Do You Use Telax?

Roberto C

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Rick P

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Steve V

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Administrator in Telecommunications

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Administrator in Hospital & Health Care

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Administrator in Government Administration

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Administrator in Utilities

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Administrator in Telecommunications

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Sheila G

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Anna F

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

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