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About Pulse CallDesk

Pulse CallDesk is an exceptional call management software on the cloud that provides an integrated cloud-based contact centre. With Pulse CallDesk, customer experience is surely improved due to such a powerful single solution. It's hard to compete with the features that Pulse CallDesk offers; intelligent routing, monitoring and recording, real-time analytics, and reporting. What's more, Pulse CallDesk comes with 24/7 customer support to ensure that any problem or question they come across is answered immediately and with an expert opinion. Pulse CallDesk has everything they need to provide a superior customer experience, from its simple web-based interface to its optimized routing for incoming calls. With Pulse CallDesk, they can be sure that your customer service will be top notch and their customer satisfaction will be guaranteed.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    64%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Online

Pulse CallDesk Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Pulse CallDesk Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Pulse CallDesk Custom

Features

  • Cloud Contact Center
  • IVR Service
  • Audio Conference
  • Cloud Telephony
  • VoIP Solutions
  • Call Masking Service
  • Predictive Dialer
  • Voice Broadcast
  • Download E-B

Disclaimer: The pricing details were last updated on 27/07/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Pulse CallDesk Pricing.

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Pulse CallDesk Reviews

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Videos on Pulse CallDesk

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Pulse CallDesk FAQs

What is Pulse CallDesk used for?

Pulse CallDesk is Call Center Software. Pulse CallDesk offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about Pulse CallDesk features.

What are the top alternatives for Pulse CallDesk?

Here`s a list of the best alternatives for Pulse CallDesk:

Does Pulse CallDesk provide API?

No, Pulse CallDesk does not provide API.

Pulse CallDesk Contact

Vendor Details

Chennai, India

Contact Details

+91 44 4000 1800

https://www.pulse.in/cloud-contact-center/

Social Media Handles

Not available

Grid Report for Pulse CallDesk

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