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About Rallied

Clara AI Deep Dive with Clara AI

Rallied is an always-on AI technician built for managed service providers (MSPs). It resolves L1 and L2 support tickets end to end, so your human technicians can focus on higher-value project and client work. Rallied connects to your PSA, RMM and documentation tools, and handles routine onboarding, offboarding, and access changes with approvals and audit logs. Every action is traceable, so MSPs keep control and compliance while reducing ticket backlog and response times.

Read more

Screenshots & Videos

Rallied dashboard

Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    74%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • Medium Business
  • Small Business

API Support

  • Not available

Modes of Support

  • Online

Rallied Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    74%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Remote Monitoring and Management Features

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Remote Scripting

Helps to execute scripts or commands on remote devices to perform tasks, configurations, or troubleshooting.

Multi-tenant Architecture

Support for managing multiple customer environments from a single dashboard, often used by managed service providers (MSPs).

Mobile Device Management (MDM)

Integration with mobile device management platforms for monitoring and managing smartphones and tablets.

Device Discovery

Automatic detection and inventory of devices on the network, creating a centralized view of the IT environment.

Security Management

Helps in managing antivirus, anti-malware management, firewall monitoring, intrusion detection, and enforcement of security policies.

Remote Management

Remote access and control of servers, workstations, and endpoints for troubleshooting, software deployment, and configuration management.

Patch Management

Automates the process of detection, download, and deployment of software updates and security patches across multiple devices.

Remote Monitoring

Helps in real-time monitoring of system performance metrics, network health, and software or application performance.

Workflow Automation

Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Alerts (Notifications)

Triggers an instant notification via Voice, SMS, Email, RSS Feeds, or Push Notifications in case of an event or outage.

Single Sign-On (SSO)

Permits one set of login credentials to access multiple applications

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Compliance Tracking

Helps in tracking and monitoring and auditing all the regulatory compliance requirements

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Access Control

Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
Rallied Pricing

Free Trial

Not available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

MONTHLY YEARLY

Starter $1,800.00 $150.00 per month

Starting at $150/mo. Flat monthly pricing.

Start Free Trial

Screenshots of Vendor Pricing Page

Pricing screenshot

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Rallied Reviews

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Rallied Screenshots

Rallied dashboard

Rallied dashboard

Rallied FAQs

What is Rallied used for?

Rallied is Help Desk Software. Rallied offers the following functionalities:

  • AI Assistant
  • Incident Management
  • Ticket Management
  • Knowledge Base
  • Automated Routing
  • Alerts (Escalation)

Learn more about Rallied features.

What are the top alternatives for Rallied?

Here`s a list of the best alternatives for Rallied:

Does Rallied provide API?

No, Rallied does not provide API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.

Rallied Contact

Vendor Details

Not available

Contact Details

Not available

https://rallied.ai

Social Media Handles

Not available

FTC Disclosure

SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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