Home/Compare/Freshcaller vs TalkDesk
Updated on: May 30, 2020

Freshcaller vs TalkDesk

90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Freshcaller
(69 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
TalkDesk
(990 Ratings)
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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Freshcaller
(69 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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TalkDesk
(990 Ratings)
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Overview

Summary

It is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has real-time dashboard that provides information about call queues, ongoing calls and agent availability. It has inbound caller id feature, which gives detailed information such as caller details and their previous interactions. ..read more

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls. ..read more

Features

Auto Call Recording

Call Monitoring

Concurrency Support

IVR Support

Inbound Call Center

Live Chat

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management (Calls)

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Mateo, California / +1 650 513 0514

San Francisco, California / +1 (888) 743-3044

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Sprout
Free

Features

  • Basic Call Queues
  • Buy Local/Toll-free Numbers
  • Custom Greetings
  • Ringtone Customization
  • Forward to Phone
  • Number Porting
Blossom
$25 /User/Month

Ideal for co-located teams

Features

  • Includes features of Sprout Plan, plus
  • Advanced Call Queues
  • Blind Transfer
  • Bulk Contacts Import
  • Bring Your Own Carrier (B.Y.O.C)
  • Business Hours
  • Call Masking
  • Call Recording
  • IVR (phone trees)
  • SIP Connections
  • Custom Voicemail
  • Voicemail Transcription
  • Voicemail Drop
Garden
$49 /User/Month

Features

  • Includes features of Blossom plan, plus
  • Advanced Call Metrics
  • After Call Work
  • Agent Extensions
  • Build Your Own Reports
  • Call Barging
  • Conference Calling
  • Call Monitoring
  • European data center
  • Non-Business Hours Routing
  • Smart Escalations
  • Warm Transfer
  • Holiday Calendar
  • Queue Callback (Virtual Hold)
  • Click To Call via Chrome Extension
  • Australian Data Center
Estate
$75 /User/Month

Features

  • Includes features of Garden plan, plus
  • Abandoned Call Metrics
  • Holiday Routing
  • Service Level Monitoring
  • Omnichannel Routing
  • Custom Agent Status
  • Call Recording Opt-In
  • Answer Bot
  • Agent Activity Report
View Price Page
Professional
Custom

Features

  • ACD
  • IVR (Studio)
  • Real-time dashboards (Live)
  • Business Intelligence (Explore)
  • Self-service SDK
  • Industry’s deepest Salesforce integration
  • 60+ out-of-the-box integrations
  • 50+ AppConnect partners

Add-ons

  • Omnichannel
  • Workforce Management
  • Quality Management
  • Speech Analytics
  • Virtual Agent
  • PCI Payment
  • Local Presence
  • Salesforce Smart SMS
Professional Plus
Custom

Features

  • Includes all the Features of Professional Plan, plus
  • SMS CSAT surveys
  • Mobile Agent (Android & iOS)
  • Real-time & historical reporting APIs
  • Add-ons
Enterprise
Custom

Features

  • Includes all the Features of Professional Plus Plan, plus
  • Unlimited call recording
  • 100% uptime SLA
  • Custom report & dashboard creation
  • All APIs
  • Add-ons
View Price Page

SCREENSHOTS

Freshcaller Screenshots
View 7 screenshot(s)
TalkDesk Screenshots
View 5 screenshot(s)

INTEGRATIONS

  • Freshsales
  • Freshdesk
  • Freshservice
  • Intercom
  • Slack
  • LiveChat
  • Salesforce