Home/Compare/Freshcaller vs TalkDesk
Updated on: November 14, 2019

Freshcaller vs TalkDesk

84%
Freshcaller
(40 Ratings)
80%
TalkDesk
(555 Ratings)
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Freshcaller
(40 Ratings)
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TalkDesk
(555 Ratings)
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Overview

Summary

It is a cloud-based call center solution best suitable for startups and small teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has real-time dashboard that provides information about call queues, ongoing calls and agent availability. It has inbound caller id feature, which gives detailed information such as caller details and their previous interactions. ..read more

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls. ..read more

Features

Auto Call Recording

Call Monitoring

Concurrency Support

IVR Support

Inbound Call Center

Live Chat

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management (Calls)

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Bruno, CA / +1 866 832 3090

San Francisco, CA/ +1 (888) 743-3044

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Sprout
Free

Ideal for freelancers and start-ups

Features

  • Basic Call Queues
  • Buy Local/Toll-free Numbers
  • Custom Greetings
  • Ringtone Customization
  • Forward to Phone
  • Number Porting
Blossom
$25 /User/Month

Ideal for co-located teams

Features

  • Includes features of Sprout Plan, plus
  • Advanced Call Queues
  • Blind Transfer
  • Bulk Contacts Import (New)
  • Bring Your Own Carrier (B.Y.O.C)
  • Business Hours
  • Call Masking
  • Call Recording
  • IVR (phone trees)
  • SIP Connections
  • Custom Voicemail
  • Voicemail Transcription (New)
Garden
$49 /User/Month

Ideal for fast growing teams

Features

  • Includes features of Blossom plan, plus
  • Advanced Call Metrics
  • After Call Work
  • Call Barging
  • Conference Calling
  • Build Your Own Reports
  • Call Monitoring
  • European data center
  • Non-Business Hours Routing
  • Smart Escalations
  • Warm Transfer
  • Holiday Calendar
  • Queue Callback (Virtual Hold) (New)
Estate
$75 /User/Month

Ideal for global teams

Features

  • Includes features of Garden plan, plus
  • Abandoned Call Metrics
  • Holiday Routing
  • Service Level Monitoring
  • Omnichannel Routing
View Price Page
Professional
Custom

Flexible contact center for growing teams

  • Superior Call Quality
  • Advanced Voice Capabilities
  • Intelligent Routing
  • Power Dialer
  • Unlimited Call Recording
  • SMS CSAT Surveys
  • Self Administration
  • CRM/Helpdesk Integrations
  • Access to One-Click Add-On Apps
  • Reporting and Analytics
  • Email Support

Contact the vendor for the detailed pricing

Enterprise
Custom
  • Includes all the Features of Professional Plan
  • Guaranteed MOS Call Quality
  • Advanced Voice Capabilities
  • Intelligent Routing
  • Power Dialer
  • Unlimited Call Recording
  • SMS CSAT Surveys
  • Self Administration
  • CRM/Helpdesk Integrations
  • Access to One-Click Apps
  • Advanced Reporting and Analytics
  • Context Mobile
  • 24x7 Support
  • Dedicated Account Manager
  • Bring Your Own Carrier
  • Access to APIs and SDKs

Contact vendor for the detailed pricing and custom quote

View Price Page

SCREENSHOTS

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