Freshdesk Contact Center (Formerly Freshcaller) vs Aircall Comparison

Remove All ADD PRODUCT Freshdesk Contact Center (Formerly Freshcaller) Aircall	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshdesk Contact Center (Formerly Freshcaller) Call Center Software (196 Ratings)	Remove Aircall Contact Center Operations Software (517 Ratings)
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ADD PRODUCT	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshdesk Contact Center (Formerly Freshcaller) Call Center Software (196 Ratings)	Remove Aircall Contact Center Operations Software (517 Ratings)
Visit Website	Start Free Trial

Overview

Summary

Freshdesk Contact center is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy-to-set-up software that requires an internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has a real-time dashboard that provides information about call queues, ongoing calls, and agent availability. It has an inbound caller id feature, which gives detailed information such as caller details and their previous interactions. ..show more

Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Mateo, California / +1 650 513 0514

New York, New York / +1 888-240-6923

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Sprout Free Features Buy Local Numbers Buy Toll-free Numbers Inbound Caller ID Desktop Notifications Call Notes Custom Greetings Call Metrics 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support Blossom $19 /User/Month $15 per agent per month + pay per min billed annually $19 per agent per month + pay per min billed monthly Features Includes features of Sprout Plan, plus Number Porting Basic Call Queues Wait Queues Voicemail Warm Transfer Call Recording Pre-built Reports 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support Garden $39 /User/Month $29 per agent per month + pay per min billed annually $39 per agent per month + pay per min billed monthly Features Includes features of Blossom plan, plus IVR (Phone Trees) Call Monitoring Advanced Call Queues Custom Reports Call Conferencing Bring Your Own Carrier SIP Connections 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support Estate $59 /User/Month $45 per agent per month + pay per min billed annually $59 per agent per month + pay per min billed monthly Features Includes features of Garden plan, plus Holiday Routing Advanced Call Metrics Call Barging Call Center Agent Statuses Call Recording Opt-out Agent Availability Report Queue Callback (Virtual Hold) 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support Forest $99 /User/Month $69 per agent per month + pay per min billed annually $99 per agent per month + pay per min billed monthly Features Includes features of Estate plan, plus Omnichannel Routing Abandoned Call Metrics Service Level Monitoring Speech Enabled IVR (Phone Trees) (Freddy) Voicebot (Freddy) 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support Estate Omnichannel $99 /User/Month $79 per agent per month + pay per min billed annually $99 per agent per month + pay per min billed monthly Features Everything in Estate of Freshdesk, Freshchat, Freshcaller and more Phone, Email, Social, Chat channels Messaging (Add-Ons) Omnichannel Customer Timeline Roles and Permissions Custom Reports Co-browsing Multilingual Support 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support Forest Omnichannel $169 /User/Month $139 per agent per month + pay per min billed annually $169 per agent per month + pay per min billed monthly Features Everything in Estate of Freshdesk, Freshchat, Freshcaller and more Agent Scripts (Freddy) Voicebot (Freddy) Email Bot (Freddy) Chatbots (Freddy) Omniroute ™ Auto-triage (Freddy) Speech Enabled IVR (Freddy) Abandoned Call Metrics IP Whitelisting Includes 5000 Freddy sessions/month (Freddy) 24x7 Email Support 24x5 Chat Support and 24x5 Phone Support View Price Page	Essentials $30 /User/Month $30 per user per month billed yearly Features Unlimited inbound calls (toll-free excluded) 50+ Integrations and API access Collaboration features IVR Voicemail Click-to-Dial Phone support Professional $50 /User/Month $50 per user per month billed yearly Features Includes features of Essentials plan, plus Salesforce integration Advanced analytics and reporting Live call monitoring Call tagging & dispositioning Advanced support features including queue call back Advanced sales features including Power Dialer Dedicated account manager Custom Custom Features Includes features of Professional plan, plus Custom analytics Unlimited outbound calls * Custom onboarding Access to API developer support Service-level agreement (SLA) View Price Page

Compare Freshdesk Contact Center (Formerly Freshcaller) vs Aircall