Conversocial

About Conversocial

Conversocial is a private messaging software that enables companies to deliver exceptional conversational experiences to their customers via a private messaging channel. The software helps users to prioritise, track and engage issue resolution using robust case management capabilities. It also allows companies to make conversations more fruitful by unifying public and private messaging threads in an efficient manner. Conversocial automates interactions with customers and seamlessly routes them towards the best solution. This way it facilitates real-time monitoring and quick issue resolution of generated problems. Moreover, Conversocial also helps companies get an accurate result of their customer relationships and make better decisions to improve the overall experience. The software even comes equipped with a full suite of features that are useful to gauge NPS, CSAT and sentiment conversion rates within the social media threads across Messenger and Twitter. Conversocial offers the best customer support by incorporating social care data into the organisation’s existing CRM.

Screenshots & Videos

The conversational customer experience platform

Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Conversocial Features

Show Feature Explanation

Dashboard

A digital insight of reports and other workings on a single screen

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Sentiment Analysis

Identifies and categorize audience opinions as positive and negative

Workflow Management

Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization

Channel Management

It is the process that assists businesses to develop various marketing strategies and techniques in order to reach out to the potential customer base as much as possible.

Reporting

Sends instant status reports about the task with customer feedback

Conversocial Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Conversocial Custom

Features

Engage & Track Issue
Case Management
Social Customer Support Channels
Integration And Insights
Intelligence And Workflow

Disclaimer: The pricing details were last updated on 01/08/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Conversocial Pricing

Conversocial Alternatives

View All Conversocial Alternatives

Sponsored

Plesk Innovative Hosting Control Panel read more

4.6 269 user ratings

Visit Website

Integration Social Streamline Customer Connections for Effortless Engagement and Growth read more

View Details

Sociocs All-in-one Customers Communication Tool read more

4.2 10 user ratings

View Details

nativeMsg A Conversational Media Software read more

View Details

Messenger Communica... Customer Communications in Minutes read more

4.6 26 user ratings

View Details

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SnapEngage Revamp your customer experiences through live chat read more

4.5 379 user ratings

View Details

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Clarabridge Engage An ideal customer engagement software read more

4.4 137 user ratings

View Details

Engage.so Customer messaging for growth and retention read more

View Details

SupportChamp Effective all-in-one omnichannel messaging platform read more

View Details

Sent.dm Streamlining Business Communication with Intelligent Messaging Solu... read more

View Details

MsgBubble AI-Driven Conversations That Convert read more

View Details

Conversocial Reviews

User Rating

4.6/5 (Based on 92 Ratings)

Rating Distribution

Excellent
66.3%
Very Good
30.4%
Average
1.1%
Poor
1.1%
Terrible
1.1%

User Sentiments

User-friendly interface, Efficient customer service management, Seamless social media integrations, Comprehensive social media monitoring

Occasional glitches and errors, Limited reporting functionality, Mobile app unavailability, Additional cost for NLU features

Do You Use Conversocial?

Write a Review

Review Summary

Conversocial is a social media management tool that enables businesses to engage with customers, monitor brand mentions, and measure social media ROI. It is generally well-received by users, with many praising its user-friendly interface, robust analytics, and excellent customer support. However, some users have expressed concerns about its limited integration options and occasional glitches. Overall, Conversocial is a reliable and effective solution for businesses looking to enhance their social media presence and customer engagement.

Pros

Centralized social media management for efficient handling of customer interactions.
Detailed analytics and reporting for datadriven decisionmaking.
Customizable dashboards and integrations with other platforms for streamlined workflows.

Cons

Steep learning curve and complex interface may require additional training for optimal utilization.
Limited integration options may hinder collaboration with certain tools and applications.

Conversocial Reviews

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO