Conversocial

About Conversocial

Conversocial is a private messaging software that enables companies to deliver exceptional conversational experiences to their customers via a private messaging channel. The software helps users to prioritise, track and engage issue resolution using robust case management capabilities. It also allows companies to make conversations more fruitful by unifying public and private messaging threads in an efficient manner. Conversocial automates interactions with customers and seamlessly routes them towards the best solution. This way it facilitates real-time monitoring and quick issue resolution of generated problems. Moreover, Conversocial also helps companies get an accurate result of their customer relationships and make better decisions to improve the overall experience. The software even comes equipped with a full suite of features that are useful to gauge NPS, CSAT and sentiment conversion rates within the social media threads across Messenger and Twitter. Conversocial offers the best customer support by incorporating social care data into the organisation’s existing CRM.

Screenshots & Videos

The conversational customer experience platform

Pricing

Free Trial Not Available
Conversocial Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Conversocial Features

Show Feature Explanation

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Dashboard

A digital insight of reports and other workings on a single screen

Channel Management

It is the process that assists businesses to develop various marketing strategies and techniques in order to reach out to the potential customer base as much as possible.

Sentiment Analysis

Identifies and categorize audience opinions as positive and negative

Workflow Management

Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization

Reporting

Sends instant status reports about the task with customer feedback

Conversocial Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Conversocial Custom

Features

Engage & Track Issue
Case Management
Social Customer Support Channels
Integration And Insights
Intelligence And Workflow

Disclaimer: The pricing details were last updated on 01/08/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Conversocial Pricing.

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Conversocial Reviews

User Rating

4.6/5 (Based on 92 Ratings)

Ratings Distribution

Excellent
66.3%
Very Good
30.4%
Average
1.1%
Poor
1.1%
Terrible
1.1%

Do You Use Conversocial?

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Review Summary

Conversocial is a social media management tool that enables businesses to engage with customers, monitor brand mentions, and measure social media ROI. It is generally well-received by users, with many praising its user-friendly interface, robust analytics, and excellent customer support. However, some users have expressed concerns about its limited integration options and occasional glitches. Overall, Conversocial is a reliable and effective solution for businesses looking to enhance their social media presence and customer engagement.

Pros

Centralized social media management for efficient handling of customer interactions.
Detailed analytics and reporting for datadriven decisionmaking.
Customizable dashboards and integrations with other platforms for streamlined workflows.

Cons

Steep learning curve and complex interface may require additional training for optimal utilization.
Limited integration options may hinder collaboration with certain tools and applications.

Conversocial User Reviews

AI-Generated from the text of User Reviews