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About RingCentral Engage Digital

RingCentral Engage Digital software is a platform used to connect with customers across the web, social media, and messaging apps. The software offers tools to automate conversations with best-in-class chatbot. Collaborate with teams and can send messages to the right agent based on message content and agent skill set. Gain insights with a drag-and-drop business intelligence dashboards.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    92%
  • Reviews
    68%
  • Momentum
    61%
  • Popularity
    63%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Online

RingCentral Engage Digital Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    92%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Call Me Option

Allows your visitors to speak to your agents directly over the phone

RingCentral Engage Digital Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

RingCentral Engage Custom

Features

  • Channels
  • Intelligent routing
  • Automation
  • Dialing
  • Workforce Management
  • Supervisor tools
  • Agent tools
  • Analytics
  • Integrations
  • Collaboration
  • Security and Compliance

Disclaimer: The pricing details were last updated on 12/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about RingCentral Engage Digital Pricing.

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RingCentral Engage Digital Reviews

User Rating

4.3/5 (Based on 26 Ratings)

Ratings Distribution

  • Excellent

    46.2%
  • Very Good

    42.3%
  • Average

    7.7%
  • Poor

    0%
  • Terrible

    3.8%

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Videos on RingCentral Engage Digital

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RingCentral Engage Digital FAQs

What is RingCentral Engage Digital used for?

RingCentral Engage Digital is Live Chat Software. RingCentral Engage Digital offers the following functionalities:

  • Visitor Targeting
  • Video Chat
  • Transfers
  • Shortcut Messages
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling

Learn more about RingCentral Engage Digital features.

What are the top alternatives for RingCentral Engage Digital?

Here`s a list of the best alternatives for RingCentral Engage Digital:

Does RingCentral Engage Digital provide API?

Yes, RingCentral Engage Digital provides API.

RingCentral Engage Digital Contact

Vendor Details

Belmont, CA

Contact Details

(855) 973 9401

https://www.ringcentral.com/digital-customer-engagement.html

Social Media Handles

Not available

Grid Report for RingCentral Engage Digital

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