Drift vs Intercom Comparison

Remove All ADD PRODUCT Drift Intercom	Remove Drift Conversational Marketing Software (1868 Ratings)	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Intercom Live Chat Software (4448 Ratings)
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ADD PRODUCT	Remove Drift Conversational Marketing Software (1868 Ratings)	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Intercom Live Chat Software (4448 Ratings)
Start Free Trial	Start Free Trial

Overview

Summary

Drift is a revenue acceleration platform, helping companies enhance their revenue, sales and productivity levels. Organisations also get to deliver personalised experiences to individual customers by bringing their go-to-market teams together. This way, they get to enhance the outreach of their brand and shorten the sales cycle as well. Over 50,000+ businesses from all around the globe use Drift to generate a qualified pipeline in real-time. Brands get to connect with their buyers over voice, chat, video and email to accelerate the revenues. Moreover, integration facilities offered by Drift helps brands engage their website visitors in real-time, providing personalised experiences accordingly. Timely notification offered by the platform helps organisations engage with their target accounts and never miss out on anything. Lastly, organisations can also rely on the particular to enhance their revenues without increasing the headcounts in a refreshingly frictionless manner. ..show more

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Boston, Massachusetts / 855-266-1567

San Francisco, California

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Premium Custom Ideal solution for small businesses who want to delight their customers through a conversational approach to sales and marketing. Features Everything in Free plus: Custom Chatbots - Engage, qualify, nurture, and convert site visitors 24/7 with personalized conversations. Basic Lead Routing - Automatically route leads to the right rep. Drift Intel - Identify even anonymous website visitors and personalize their experiences. Drift for Salesforce App - Access pre-built Salesforce dashboards (or create custom versions) to measure Drift's performance. Encryption at Rest - Data encryption in transit and at rest so your information is safe and secure at all times. Advanced Custom Ideal for medium-size businesses who want to engage their target audiences with specific messages, and generate more qualified sales pipeline, faster. Features Everything in Premium, plus: Fastlane - Drive more qualified pipeline from your lead forms. Audiences - Unlock more value from your website traffic by targeting specific groups of customers with personalized experiences. A/B Testing - Engage your target visitors with the perfect message to increase conversion to pipeline. Advanced Lead Routing - Sophisticated routing rules make it easy to set up conditional routing across multiple teams. Role-Based Access Controls - Manage permissions and user experience with three distinct user roles. Enterprise Custom Ideal solution for large, complex organizations who want to deliver personalization at scale, consistently generate qualified pipeline, and enhance the customer experience. Features Everything in Advanced, plus: Workspaces - Dedicated Drift instance with its own chatbots, reporting, users and settings. Additional workspaces are available for purchase. Multiple Languages - Deploy Drift globally with chatbots in multiple languages or localizations. Virtual Selling Assistants - Deliver personalization at scale and consistently generate qualified pipeline without adding headcount — with our patented AI Virtual Selling Assistants. Conversation Analysis - Uncover patterns and insights from your database of conversations, so you can optimize your buying journey, and sales process. Free Free Get started with Conversational Marketing by having conversations with your website visitors. Great for small businesses. Drift for Early Stage Startups Custom For Less than 50 employees. The software offers Early Stage Startups pricing plan on basis of request. Add playbook building services Custom Our Professional services team can build and optimize your chat playbooks based on best practices and years of expertise. Virtual selling assistants Custom Use Artificial Intelligence to qualify your website visitors through human-like conversation, 24/7/365, across time zones and languages. View Price Page	Conversational Marketing (Business) Custom Turn website visitors into paying customers Features Conversational chatbots Live chat for sales Smart lead qualification Multiple Team inboxes Automatic meeting booking Conversation routing rules Account-based assignments Revenue and performance reporting Salesforce & Marketo integrations Reverse IP lookup and data enrichment Conversational Customer engagement (Business) Custom Onboard, activate and re-engage customers Features Outbound email and in-product messaging Push messages & notifications Custom bots Banners Mobile carousels Multi-channel campaigns Product Tours A/B testing & control groups Message versioning Custom events and customer segments Salesforce, Clearbit Reveal & Marketo integrations Conversational Support (Business) Custom High-quality, personalized help at scale Features Live chat for support In product messaging Team inboxes Ticketing workflows Service Level Agreement rules Workload management Role-based permission Outcome reporting Help Center Conversational bots Revolution bot Targeted messaging Product Tours Start (Small Business) $59 /Month Basic live chat and outbound messaging. Features Includes 1 seat Live chat Targeted outbound chat Team inbox Slack integration Grow (Small Businesses) $119 /Month Chat, targeted email, and self-service support. Features Includes features of Start plan, plus Includes 5 seats Inbound & outbound email Help center Macros Conversation ratings HubSpot & GitHub integrations Mobile Carousels Banners View Price Page

Compare Drift vs Intercom

Drift

Intercom

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES