Home/Compare/Drift vs Intercom
Updated on: October 15, 2019

Drift vs Intercom

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Drift
(270 Ratings)
88%
Intercom
(658 Ratings)
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(270 Ratings)
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Overview

Summary

Drift is the world's first conversational marketing platform to build a good customer experience with customers. A Free Software that connects businesses with website visitors in real-time using bots and artificial intelligence. Generate sales and lead conversion with chatbots, induce automated email campaigns, schedule meetings, transfer conversations between agents, receive notifications and respond to customers to enhance sales and services. It also has integrations with Zapier, Salesforce, Slack, HubSpot, Marketo, Google Analytics, and Rest API. ..read more

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. ..read more

Features

Agent Scheduling

Call Me Option

Co-Browsing

Knowledge Database

Offline Form

Persistent Chat

Shortcut Messages

Transfers

Video Chat

Visitor Targeting

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Cambridge, Massachusetts / 855-266-1567

San Francisco, CA / +1 877-595-5175

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free (Individuals)
Free

Ideal for sites who want basic chat capability

Features

  • Chat Seats Included : 1
  • Contacts : 100
  • Widgets : 1
  • Live Chat
  • Block IP
  • Email Fallback
  • Welcome Message
  • Sales Sequences : $150 per Month
  • Email Signatures
  • Calendar Integration
  • Integrations : Slack, Vidyard, Google Analytics
  • Conversation Reporting
  • Support : Help Docs
Standard (Individuals)
$50 /Month

Ideal for sites who want to proactively start conversations with prospects

Features

  • Chat Seats Included : 1
  • Additional Seats : $25 per Month
  • Contacts : Unlimited
  • Includes features of Free plan, plus
  • Saved Replies
  • Live View
  • Data Enrichment
  • Sliders and Proactive Messages
  • Round Robin Routing
  • Calendar in Chat
  • Integrations : Zapier, Help/Knowledgebase
  • Chat Support
Pro (Teams)
$400 /Month

$400 per Month billed Yearly

Ideal for smaller teams who want to capture and distribute leads to their reps

Features

  • Chat Seats Included : 1
  • Additional Chat Seats : $40 per Month
  • Additional Calendar-Only Seats : $20 per Month
  • Includes features of Standard plan, plus
  • Role Based Access Control
  • Custom Branding
  • Landing Pages
  • Custom Bots
  • CRM Routing
  • Automated Booking
  • Integrations : MadKudu, Segment, Hubspot, Salesforce, Zendesk, LinkedIn Sales Navigator, Outreach
  • Revenue Reporting
  • 30 Day Onboarding
Premium (Teams)
$1500 /Month

$1500 per Month billed Yearly

Features

  • Closed Loop ABM : 1
  • Additional Chat Seats : $80 per Month
  • Additional Calendar-Only Seats : $20 per Month
  • Includes features of Pro plan, plus
  • Multiple Teams
  • Single Sign On
  • Team and Availability Routing
  • Account-Based Routing
  • Integrations : Marketo, Pardot, Eloqua , Kickfire (Add-on), Clearbit (Add-on), Demandbase (Add-on)
  • Dedicated Customer Success Manager
Enterprise
Custom

Features

  • Advanced routing to groups (BDRs + AEs), geographies, and custom fallback based on availability
  • Extended reporting APIs that enable you to send your data directly to your warehouse
  • Super admin roles that can login and manage more than one Drift instance
  • Full sandbox instance that allows you to test your integrations and flows before going live
  • Additional instances for geographies, subsidiaries, or domains (Optional Add-ons)
  • AI Bots driven by real artificial intelligence that learns from actual conversations over time (Optional Add-ons)
  • Custom rollout and strategy development from our Conversational Marketing Blueprint
  • Technical integration setup with our Solution Engineers to ensure your data is going to your marketing automation, CRM, and data warehouse
  • We will build your initial (home page, pricing, ABM, paid advertising) Playbooks and then help you optimize them over time through chat analysis and conversation benchmarking
  • Training for your Sales and Marketing leadership as well as reps when new divisions or instances are added
  • Quarterly Executive Business Review with key stakeholders across your organization
  • 24/5 chat support
Free (Drift Video)
Free

Ideal for companies who are afraid of commitment with video

Features

  • Record Unlimited Videos
  • Access 100 Most Recent Videos
  • Chat Directly From Your Videos
Pro (Drift Video)
$12 /Month

Ideal for companies who want to start conversations with video

Features

  • Secure Private Sharing
  • Unlimited Video Storage
  • HD Quality Video
  • Custom Branding
  • Video Upload and Download
Startups
$50 /Month

$600 per Year billed Yearly

Features

  • Less than 10 employees

View Price Page
Essential
$87 /Month

Plan Features

  • Business Messenger
  • Customer Data Insights
  • Robust Reporting
  • Email and Chat
  • Send targeted messages — emails, chats, and push notifications
  • User Behaviour Analytics
Pro
$153 /Month

Plan Features

  • Business Messenger
  • Customer Data Insights
  • Robust Reporting
  • Email and Chat
  • Send targeted messages — emails, chats, and push notifications
  • User Behaviour Analytics
  • Customized Chat Workflows
  • Automate multi-touch campaigns
  • Version Control (who can chat with you)
Premium
Custom

Plan Features

  • Business Messenger
  • Customer Data Insights
  • Robust Reporting
  • Email and Chat
  • Send targeted messages — emails, chats, and push notifications
  • User Behaviour Analytics
  • Customized Chat Workflows
  • Automate multi-touch campaigns
  • Version Control (who can chat with you)
  • Custom Bots
  • Team Performance Reports
  • Marketing Campaigns
  • Set, track, and see reports on internal or external SLAs
View Price Page

SCREENSHOTS

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INTEGRATIONS

  • Pardot
  • HubSpot CRM
  • Slack
  • Google Analytics
  • Marketo
  • Salesforce
  • Segment
  • Zapier
  • WordPress
  • Mixpanel
  • Trello
  • Slack
  • MailChimp