CloudCherry is CRM Software. CloudCherry offers the following functionalities:
- Contact Management
- Lead Scoring
- Marketing Automation
- Customer Support
Learn more about CloudCherry features.
CloudCherry is a customer experience manager that follows a journey-based approach and helps in availing reliable customer feedback. The software offers a robust and highly prescriptive analytics platform to help predicting customer behavior, for profit maximization. Cloud Cherry provides simplified algorithmic insights & key performance metrics to help formulating long-term CRM strategies. It features 3rd party integration that gives an in-depth CRM insight and a 360-degree-view of customer conversation. Real-time alerts based on customer feedback can be enjoyed by the users. It features 17 media touchpoints & end-to-end customer experience dashboard.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Salt Lake City, UT / +1 (385) 290 1395 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | CRM Software |
Disclaimer: The pricing details were last updated on 27/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
CloudCherry is CRM Software. CloudCherry offers the following functionalities:
Learn more about CloudCherry features.
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Yes, CloudCherry provides API.
What do you like best?
Scaling at Mach Speed? Keep An Eye On NPS
When you’re scaling at the speed of sound, like Netmeds.com, and many other great Indian start-ups, one of the most important “pillars of growth” is retention of the base and one of the best barometers for how well you’re doing in that regard is the “Net Promoter Score”. NPS is the altar currently worshipped at by start-ups and their VC’s, but NPS management can be a tricky task, since the score itself is the ratio between “haters and lovers” or in NPS parlance “detractors and promotors.” Haters score between 1 and 6 and lovers, between 9 & 10, and everyone in between, including all the generally satisfied and happy customers, don’t really count. So, it’s essential to know “the who and the why” of the detractors, and to turn them around whenever possible, and therein lies the value of a unique dipstick tool like CloudCherry.
As large B2C companies scale up and start serving thousands of customers a day, even an infinitesimally small number of dissatisfied customers can still translate to hundreds of “haters.” In the New York Times Bestseller, “The Tools of Titans”, technology thought leader Kevin Kelly talks about the importance, in brand-building of “making 1,000 people extremely, extremely happy”, in other words, make them love you. Now, if you can quickly identify the “haters”, understand and correct the root cause of their dissatisfaction, and turn those haters into lovers, well, nothing could be better. We have found that when we reach out quickly, honestly and empathetically, even the most vociferous detractor can become the most loyal “superfan”. CloudCherry lets us see, with immediacy, who needs our attention and lets us know precisely what went wrong.
Deeply devoted to customer satisfaction, and with the fervent belief that the tenets of a book written in 1997, “Real Time-Preparing for the Age of the Never Satisfied Customer” are still valid some 20 years later, we adhere to the philosophy that ”due to modern technology, customers will expect immediate response and companies which have structure themselves to take advantage of these developments will win.” CloudCherry is one of these “developments.”
Utilizing it and other cutting edge tools, all deployed by a superb, dedicated and talented team of customer satisfaction pros is why we’re able to call our CX department the Lemonade Factory; we are able to quickly identify and contact customers who have the sour taste of a bad experience and make sure we turn those “lemons” into a tall glass of cool and tasty “lemonade.”
What do you dislike?Nothing. Its fine the way just the way it is.
Recommendations to others considering the productIts a valuable tool.
What business problems are you solving with the product? What benefits have you realized?Retention, identifying discontent and causal factors.
What do you like best?
The support we get from Akshay has been tremendous where he is always there 24/7 and always willing to help with a positive mindset no matter how small or big the task is. He helped solve difficult issues we face however it would be great if the development team can give him more support
What do you dislike?The building of surveys sometimes go hay wire where the order of the questions get mixed up.
What business problems are you solving with the product? What benefits have you realized?The only benefit we have out of the platform is when Akshay steps in to communicate to the development team where I felt that the development team doesn’t really understand most of the time on what are our requirements which at times can be simple.
What do you like best?
* Monitor trend comparison statistic give a helicopter view
* Monthly review by channel/Device give a quick
understanding customer preferred channel.
* Web-based and a system can be accessed from anywhere
and everywhere
* Complete report extraction with very minimal amendment required.
* I like most about CloudCherry University where I can easily find
the answer and guidance without too much support from
CloudCherry back office. Hard to find a software system can provide
with a clear explanation about each of every feature offered to
the client.
What do you dislike?Identify genuine participation in the survey to avoid manipulation by Sales Person to achieve high NPS score.
Recommendations to others considering the productGreat support and experience PIC to support internal customer mission and vision.Reasonable price.
What business problems are you solving with the product? What benefits have you realized?* All customer's feedback in one platform. An improvement n service customer in the store.
* NPS goes up > 20% .
* Customer responses increases to 5% to 6 %.
* Question customization can be created anytime to accommodate internal needs. Eg: Marketing
and Product Survey and Employee Engagement Feedback.
*
What do you like best?
CloudCherry not only provides deep insight into our customer experience but also makes it easy for us to make changes and take action on that data.
What do you dislike?I'm happy with everything at this point.
What business problems are you solving with the product? What benefits have you realized?We are using CloudCherry to better understand where we should focus our resources in order to provide the best possible experience.
What do you like best?
Ease, Flexible , Good view of Customer Insight. Seamless Integration with all the CRM products. Good Scope for the Salesforce CRM and helped me in acheiving single platform work
What do you dislike?There are no much factors to dislike this app. Price is good and If you are a salesforce customer, then this pricing for for org wide not on the no of seats.
Recommendations to others considering the productEase of Use, Attractive UI, Reliable, Scalable
What business problems are you solving with the product? What benefits have you realized?Streamlined process for NPS , Approaching customer from multiple platforms
What do you like best?
Customer Experience is booming topic across industry and nations where Cloudcherry bridges the gap between the Customer and Company through their Product and platform.
What do you dislike?For Countries like India the strike rate of the success in capturing the real feedback is not upto the mark because people do not open up freely.
What business problems are you solving with the product? What benefits have you realized?As the recepient of the product the effeciency of any particular Department can be guaged on their performances.
Feedback's collected obviously results in corrective reactions.
What do you like best?
Service and support I get from CloudCherry is best in class. We have increased our productivity and efficiency when it comes to data analysis for our quarterly survey.
What do you dislike?Nothing I dislike. The company is very responsive to our needs. I look forward to integration and having a pipeline with SFDC.
What business problems are you solving with the product? What benefits have you realized?Time to task. What used to take us weeks to accomplish, CloudCherry can do in days. Access to real time insights and the ability to integrate multiple surveys into one comprehensive view are key!
What do you like best?
CloudCherry goes over and beyond with their level of customer service and attention to detail. They ensure you have everything you need to be successful! Everything from the sales experience to the implementation experience has been joyful!
What do you dislike?Nothing! We are stil in implementation pahse, but everyting has been great!
What business problems are you solving with the product? What benefits have you realized?CloudCherry is helping us better understand our customer experience throughout the customer lifecycle.
What do you like best?
I like how it gathers customer feedback and that it has real-time data they have proved invaluable
What do you dislike?There has been nothing that I have found wanting in my use
Recommendations to others considering the productThe Customer Delight Meter is great and gathering feedback from users in invalable.
What business problems are you solving with the product? What benefits have you realized?It has allowed me to evaluable customer satisfaction levels and I've been able to interact more efficiently and beneficially with customers.
What do you like best?
It gives thorough idea of report. We can easily get to know where we are lacking off and where do we need to improve. The services which CloudCherry is providing is best.
What do you dislike?There is nothing as such which we dong like.
Recommendations to others considering the productIt is one of the best and easiest software. I will definitely recommend the CloudCherry to everyone.
What business problems are you solving with the product? What benefits have you realized?It is the Faculty feedback reports which are given by the students.
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com
