CloudCherry Reviews

Scaling at Mach Speed? Keep An Eye On NPS

When you’re scaling at the speed of sound, like Netmeds.com, and many other great Indian start-ups, one of the most important “pillars of growth” is retention of the base and one of the best barometers for how well you’re doing in that regard is the “Net Promoter Score”. NPS is the altar currently worshipped at by start-ups and their VC’s, but NPS management can be a tricky task, since the score itself is the ratio between “haters and lovers” or in NPS parlance “detractors and promotors.” Haters score between 1 and 6 and lovers, between 9 & 10, and everyone in between, including all the generally satisfied and happy customers, don’t really count. So, it’s essential to know “the who and the why” of the detractors, and to turn them around whenever possible, and therein lies the value of a unique dipstick tool like CloudCherry.

As large B2C companies scale up and start serving thousands of customers a day, even an infinitesimally small number of dissatisfied customers can still translate to hundreds of “haters.” In the New York Times Bestseller, “The Tools of Titans”, technology thought leader Kevin Kelly talks about the importance, in brand-building of “making 1,000 people extremely, extremely happy”, in other words, make them love you. Now, if you can quickly identify the “haters”, understand and correct the root cause of their dissatisfaction, and turn those haters into lovers, well, nothing could be better. We have found that when we reach out quickly, honestly and empathetically, even the most vociferous detractor can become the most loyal “superfan”. CloudCherry lets us see, with immediacy, who needs our attention and lets us know precisely what went wrong.

Deeply devoted to customer satisfaction, and with the fervent belief that the tenets of a book written in 1997, “Real Time-Preparing for the Age of the Never Satisfied Customer” are still valid some 20 years later, we adhere to the philosophy that ”due to modern technology, customers will expect immediate response and companies which have structure themselves to take advantage of these developments will win.” CloudCherry is one of these “developments.”

Utilizing it and other cutting edge tools, all deployed by a superb, dedicated and talented team of customer satisfaction pros is why we’re able to call our CX department the Lemonade Factory; we are able to quickly identify and contact customers who have the sour taste of a bad experience and make sure we turn those “lemons” into a tall glass of cool and tasty “lemonade.”

Nothing. Its fine the way just the way it is.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

* Monitor trend comparison statistic give a helicopter view

* Monthly review by channel/Device give a quick

understanding customer preferred channel.

* Web-based and a system can be accessed from anywhere

and everywhere

* Complete report extraction with very minimal amendment required.

* I like most about CloudCherry University where I can easily find

the answer and guidance without too much support from

CloudCherry back office. Hard to find a software system can provide

with a clear explanation about each of every feature offered to

the client.

Identify genuine participation in the survey to avoid manipulation by Sales Person to achieve high NPS score.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

CloudCherry not only provides deep insight into our customer experience but also makes it easy for us to make changes and take action on that data.

I'm happy with everything at this point.

What problems are you solving with the product? What benefits have you realized?

Customer Experience is booming topic across industry and nations where Cloudcherry bridges the gap between the Customer and Company through their Product and platform.

For Countries like India the strike rate of the success in capturing the real feedback is not upto the mark because people do not open up freely.

What problems are you solving with the product? What benefits have you realized?

Ease, Flexible , Good view of Customer Insight. Seamless Integration with all the CRM products. Good Scope for the Salesforce CRM and helped me in acheiving single platform work

There are no much factors to dislike this app. Price is good and If you are a salesforce customer, then this pricing for for org wide not on the no of seats.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

CloudCherry goes over and beyond with their level of customer service and attention to detail. They ensure you have everything you need to be successful! Everything from the sales experience to the implementation experience has been joyful!

Nothing! We are stil in implementation pahse, but everyting has been great!

What problems are you solving with the product? What benefits have you realized?

Service and support I get from CloudCherry is best in class. We have increased our productivity and efficiency when it comes to data analysis for our quarterly survey.

Nothing I dislike. The company is very responsive to our needs. I look forward to integration and having a pipeline with SFDC.

What problems are you solving with the product? What benefits have you realized?

I like how it gathers customer feedback and that it has real-time data they have proved invaluable

There has been nothing that I have found wanting in my use

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

It gives thorough idea of report. We can easily get to know where we are lacking off and where do we need to improve. The services which CloudCherry is providing is best.

There is nothing as such which we dong like.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Cloud Cherry is a company that truly cares about your needs and supports you to reach your goals. It's like they are part of our family because they desire to see us succeed and provide us with the expertise and tools to do so. Their representatives are friendly, engaging, and professional. In addition, they have developed solutions at no extra cost to us. In this day and age, that is a rare find. They are priced right. The features that Cloud Cherry offers in their tool outshine many, if not all, of their competitors. They are a company that is "in it" for the long haul as they plan to continue to develop features that will make this tool the best in the business. Our credit union is so glad we chose Cloud Cherry.

Many of the challenges we have faced have been addressed by the Cloud Cherry team and have either been resolved or another solution is offered. Although the tool is quite intuitive and easy to use and the team is always willing to walk you through how to use a feature, I do wish they provided formal training documents to reference. In addition, it would be ideal to have a formal system to use to submit and track issues that require Cloud Cherry's assistance to resolve.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?