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This white paper discovers trends and insights from experiential customer data and improves loyalty and retention by tracking metrics like NPS®, CSAT, and more.
Content Overview
CEM at a Glance
Introduction
Data Record
Insights
Net Promoter Score
The Originial NPS
Derivative Measures
Indicies
Scorecards
Composite Insights
Customer Delight
Advanced Insights
Impact Analysis
Path Analysis
Predicative Forecasting
Predicative SEM
Out of the Box