A comprehensive list of competitors and best alternatives to Helprace.
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is UserEcho and how does it work?
UserEcho provides customer engagement solutions, which help you to communicate effectively and resolve the needs of any business. We work with multiple industries all around North America, Europe, and Asia. UserEcho provides a convenient interface for support agents allowing them complete control to perform support in one place from omnichannel requests. Give your customers a tailored customer support experience. It is not a secret that people are willing to pay more for brands providing them with better customer service. Scale your support with our easy-to-use multi-agent ticketing system. Help your agents to become more efficient and productive.
Read moreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Movidesk and how does it work?
Movidesk is a versatile help desk and service desk service solution that offers you smart features to facilitate effective client as well as internal communications. It speeds up encounters and records their history, resulting in much more structured and efficient assistance. With Movidesk, you get multiple channels on a single system and all communication channels (email, phone, chat, and Facebook) are centralized on a single platform. This streamlines your support process while still providing your customers with a unique experience. The platform helps you organize your customer care department and eliminates the need for spreadsheets since everything is in one spot. Also, no technical or programming experience is necessary to set up the tool. You can add MoviBot to your Movidesk system to automatically manage calls through chat, screen service, and respond to common customer queries. You can control calls through chat, undertake service screening, and respond to consumers' major queries swiftly and automatically. Chatbots by Movidesk enables commonly asked queries to be addressed rapidly, minimizing client wait times. Additionally, the platform is intended to be as user-friendly as possible.
Read moreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ProProfs Help Desk and how does it work?
ProProfs Help Desk is an efficient helpdesk and support ticketing software, enabling companies to provide the best solution to the queries raised by individual clients. Teams get to manage multiple emails within a shared inbox. It is an appropriate business structure for SMB, enterprise, B2B and B2C consumer segments, besides agents and managers operating within customer service teams. ProProfs Help Desk utilises automation to enhance agent productivity levels and is designed for top graded support teams. Appropriate reports offered by the software helps teams monitor essential customer service metrics, measure agent-wise performance and share NPS, CSAT and other survey-related reports. Companies can personalise the software as per their own needs, they can generate custom fields for tickets, set priorities matching with SLAs and keep the identity of their brand intact. Other important functionalities include live chat, survey maker to gain customer feedback and knowledge base, which promotes self-service.
Read moreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Raiseaticket and how does it work?
Raiseaticket is a completely free cloud-based support desk solution platform with strong analytics. It comes with a free help desk interface that helps customers and support workers communicate more efficiently. It optimises support workflows by automatically eliminating congested emails and unanswered client inquiries. Furthermore, using data-driven performance insights, solid quantitative metrics, and data summary, Raiseaticket's free helpdesk enhances customer experience and helps monitor the team's efficacy. The software is simple to use. It's a cloud-hosted, ready-to-use, flexible, and free help desk that's easy to set up and customise. Additionally, the software is quite safe. Raiseaticket provides a lot of cool features. The free ticketing helpdesk system is a specialised, free, and feature-rich web-based ticketing system that enables successful customer assistance delivery. Users may attach files, write notes, update status, and record time spent on tickets once they've been allocated to teams or agents. Email and portal-based communications can also be handled across several channels. Furthermore, according to various business hours, separate SLAs may be created for different clients.
Read moreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ServiceNow Customer Service Management and how does it work?
With ServiceNow Customer Service Management (CSM), can create effortless customer experiences that span the entire journey, from initial issue to resolution. CSM unifies front, middle, and back offices on a single platform, empowering teams to proactively address customer issues and instantly handle common customer requests. Increased customer satisfaction, reduced case volume, and lower costs.
Read moreSW Score Breakdown
ServiceNow Customer Service Management Pricing
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is DeskXpand and how does it work?
DeskXpand is an amazing help desk management software that is efficient, effective, and easy to use. It enables you to deliver excellent service to your consumers while also assisting you in streamlining your support. DeskXpand help desk management software is just what you're looking for when it comes to ticketing. With so many consumers contacting you for help, your team requires the necessary tools and technology to communicate effectively. With DeskXpand's omnichannel support software, you can communicate with your customers across their preferred channels from a single unified interface. You can create well-organized workflows for email, among other things. One of the most significant service desk functions in ticketing software is automation. With automation, you may eliminate time-consuming manual activities, streamline your job, and cut your support expenses. It has built-in automation features that will eliminate all of your redundant tasks.
Read moreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Tactful AI and how does it work?
In the vortex of today's digital landscape, Tactful UCX emerges as a lighthouse for businesses seeking omnichannel excellence in customer support. It transcends the ordinary with a Unified Cognitive Experience Platform that harmonizes ticketing and CRM features, thoughtfully infused with unparalleled AI and automation technologies. Businesses are empowered to effortlessly orchestrate and streamline their customer support operations, ensuring interactions are as seamless as they are satisfying. The robustness of Tactful UCX is further exemplified through its seamless integration capabilities with popular tools like Zapier, Shopify, and Mitel - uniting various facets of business under one coherent ecosystem and affording companies the agility to address the evolving complexities of customer engagement.
Read moreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is lemtalk and how does it work?
lemtalk software is a platform used to engage customers with website Live Chat. The software offers tickets to automate tasks and answer the tickets from Slack. Engage better conversations with your website visitors and create in-depth FAQ pages. Collaborate with your team to measure the performance of business. Small, Medium and Large companies make use of the software.
Read moreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Spiceworks Help Desk and how does it work?
Spiceworks Help Desk has an SWZD ticketing system with new tech stack makes the newest Help Desk Server and Cloud Help Desk application simple, easy-to-use, and faster. Keep up with user requests, track ongoing projects, and get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software.
Read moreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Zendesk Support Suite and how does it work?
Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types.
Read moreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is SmarterTrack and how does it work?
Deliver unparalleled customer service, improve productivity, reduce overall support and customer service costs, and consolidate all communication in one location, for analysis and compliance needs. SmarterTrack help desk software allows you to improve customer service while better utilizing employees across your business.
Read moreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Little SaaS Communication and how does it work?
Communication is An all-in-one team collaborative platform built on unified data and streamlined processes so it can resolve more conference quickly.
Read moreSW Score Breakdown
Little SaaS Communication Pricing
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is AzureDesk and how does it work?
AzureDesk is a perfect helpdesk software to simplify customer service for teams. It has a powerful ticket management system to provide end-to-end solutions for customer issues. All emails sent to any of the unlimited email accounts will be converted into tickets and displayed in the system. The Support Center ensures 24/7 customer service even when the team is absent. Collaboration is made easier by using Twitter-style handles to notify teammates. Get comprehensive reports on customer interactions and team/agent performance. AzureDesk can be integrated with multiple apps such as JIRA and Slack.
Read moreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Siit and how does it work?
Siit is the essential tool for HR, IT & Operation teams to build strong interactions with employees. It gives team a service experience like no other. Siit eliminates common employee request hassles and facilitates communication through existing channels such as Slack, MS Teams, emails, etc. Additionally, it helps to automate tedious processes and keep track of every action - thus enabling a great level of control over the employee experiences. With siit teams can provide dedicated support for their employee’s requests simply and efficiently. This one-stop solution is designed specifically for professionals working in these industries who don’t have time to waste on manual tasks or inefficient communication - but instead need a powerful tool to streamline operations with ease and success. Thanks to siit's advanced analytics feature, teams can better understand their performance metrics and quickly identify areas for improvement.
Read moreSW Score Breakdown
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Revelation helpdesk and how does it work?
Revelation helpdesk software, Convert and organize emails into tickets with our automatic "Email to Ticket" parser. The individually branded Self Service Interface provides a personalized experience for your end-users and their managers to log new tickets, view current tickets and dashboards. Connect with users and solve issues quickly using Live Chat.
Read moreSW Score Breakdown
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is UseDesk and how does it work?
UseDesk is a Cloud Software for Customer Support. UseDesk is useful for companies that are fed up with using different interfaces for interaction with their customers, keeping text templates in Word files and keeping the request report in Excel. Connect all your communication channels and process customer requests in one user-friendly interface.
Read moreSW Score Breakdown
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ReadyDesk and how does it work?
ReadyDesk is a web-based help desk software solution with comprehensive features designed to satisfy the needs of businesses of all sizes. ReadyDesk allows businesses to provide their consumers with a variety of solutions for promptly resolving difficulties. Customers and technicians can generate tickets through the online interface or from incoming emails using the programme. It also accepts file attachments and keeps track of all ticket activities. Individuals may create an infinite amount of client portals, each with its own branding and settings, to support different departments or enterprises. Customers can self-serve by browsing the knowledge base's help articles. Furthermore, users can provide immediate assistance to their consumers. Technicians can create unique automated greetings and prefabricated responses to address frequently requested queries fast. Individuals may simply connect to clients' Windows-based systems to inspect and operate instantaneously, and customers do not need to install anything on their machines. Other features of the software include asset management, network inventory, billing, and time tracking.
Read moreSW Score Breakdown
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Simplydesk and how does it work?
Servicedesk, IT Asset Management & Network Inventory, Movable Asset Management & Physical Inventory. SaaS pricing includes hosting, backups, updates and email assistance. Hosting in secure DATA CENTERS in France and Canada for SAAS mode. In SAAS mode, for example, the price for an infrastructure of 2000 assets including the Asset Management, Physical inventory modules would be €43/month, billed annually. Discount according to quantity. Equipment and labels not included
Read moreSW Score Breakdown
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is EvantoDesk and how does it work?
Simon looked at all of the available help desk software on the market and quickly discovered that none of it had been built for SMEs; it was all too complicated to configure and use.
Read moreSW Score Breakdown
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Snappy and how does it work?
Snappy software is a Helpdesk software to automate workflow with email ticketing system. Engage your customers with pre-written content into support tickets. Manage tickets by assigning staff priorities, and tags to optimize repetitive tasks. Track your team's performance with reports to measure the business solutions. Small, Medium and Large companies make use of the software.
Read moreSW Score Breakdown
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
