Movidesk

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About Movidesk

Deep Dive with Clara AI

Movidesk is a versatile help desk and service desk service solution that offers you smart features to facilitate effective client as well as internal communications. It speeds up encounters and records their history, resulting in much more structured and efficient assistance. With Movidesk, you get multiple channels on a single system and all communication channels (email, phone, chat, and Facebook) are centralized on a single platform. This streamlines your support process while still providing your customers with a unique experience. The platform helps you organize your customer care department and eliminates the need for spreadsheets since everything is in one spot. Also, no technical or programming experience is necessary to set up the tool. You can add MoviBot to your Movidesk system to automatically manage calls through chat, screen service, and respond to common customer queries. You can control calls through chat, undertake service screening, and respond to consumers' major queries swiftly and automatically. Chatbots by Movidesk enables commonly asked queries to be addressed rapidly, minimizing client wait times. Additionally, the platform is intended to be as user-friendly as possible.

Pricing

Free Trial Available
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

60%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Movidesk Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Movidesk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Movidesk Others

R $199.90 per Agent per Month

Features

Minimum 5 agents
Really complete. All resources released: Service, Customer Management, Chatbot, APIs, Dashboards and Whatsapp API*.
Configure your operation without limits: tickets, emails, chats, APIS, automations, indicators, knowledge base, among others.
Customizable to your company's reality: from the most complex to the simplest service operations.
Dedicated team of experts to ensure the success of your operation, from implementation to support.
Payment in Real (R$).
And more: 3,000 WhatsApp credits already included**.
Voice channel integrated with the service platform - uncomplicated and fast integration*** .

Note:

* Access to the WhatsApp API valid only for the first number and upon approval by Meta Business
** Extra credit value: R$ 0.07
*** Voice channel: R$ 29.90 per user/month, minimum 5 users and 1 DID included.

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Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 07/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Movidesk Pricing

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Movidesk Reviews

User Rating

4/5 (Based on 6 Ratings)

Rating Distribution

Excellent
33.3%
Very Good
33.3%
Average
33.3%
Poor
0%
Terrible
0%

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Movidesk Reviews

Movidesk FAQs

What is Movidesk used for?

Movidesk is Help Desk Software. Movidesk offers the following functionalities:

Incident Management
Social Media Integration
Multi-Channel Communication
Macros (Templated Responses)
Document Storage
Customizable Branding
Ticket Management
Surveys and Feedback
Known Issue Management
Knowledge Base
Contract (SLA Management)
Automated Routing
Alerts (Escalation)
Self Service Portal
Multi-language Support
Live Chat

Learn more about Movidesk features.

What are the top alternatives for Movidesk?

Here`s a list of the best alternatives for Movidesk:

Does Movidesk provide API?

Yes, Movidesk provides API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.